Home | Contacts | Site Map | Help
Flight Disruptions Latest Qantas News Published Fare Requests International Fares Info Domestic AUS Fare Rules Domestic AUS Tariff Access Policies and Procedures Group Travel Qantas Club Digital Collateral Route Map Seat Maps Contact Us
Partners Sites
qantas.com Jetstar oneworld oneworld Itinerary Planner

Agent Rebated Travel
Definition

Rebate travel is available to eligible staff members of approved IATA Travel Agency locations and licensed agents for travel on Qantas and other airline's services.


Policy

This is a guide to Travel Agent's booking and accounting procedures, when applying for Australian Domestic and International discounted travel rebates on 100% Qantas itineraries. Travel Agents are permitted to book rebated travel on Qantas via their GDS, and self ticket.

Eligibility

For Qantas International and Domestic Australia services:

The applicant must be a sole proprietor, partner, director or an employee of an agency and have worked in an accredited agency for no less than twelve (12) months and be employed full-time (i.e. salaried and/or paid on a commission basis) in the promotion and selling of travel, including air transportation, and not be under suspension.

The applicant must have a valid Travel Agent ID card or `red' card issued by IATA for non-IATA Agents.

Spouse/Defacto Travel

A spouse/defacto of the travel consultant may also qualify for Agent Rebated Travel, under the following conditions:

  • Recreational purposes only
  • Economy class
  • Business class

The spouse may be married, defacto or a domestic partner. Defacto or domestic partners must have been cohabiting for a minimum of twelve (12) months and a statutory declaration to this effect or three (3) forms of evidence (eg. Electoral roll notice, statement in joint names: - bank, rates, electricity accounts etc) should be made available to support this application.

Where a spouse is married but has retained a name different to the name of the Agent, a copy of the marriage certificate or a statutory declaration should be made available to support this application.

Parents and children of Travel Agents are not eligible for rebated travel and Qantas Points cannot be earned on agent rebated travel.

Check-In

Proof of identity is required at check-in. Agents must ensure that when travelling on a rebated ticket you always carry your valid travel agent ID card or valid IATA 'red' card with you. At check-in any spouse or defacto travelling on a rebated ticket must produce photographic ID (e.g. a passport).

If you are holding an open-dated ticket please 'list' at least 24 hours prior to your departure. If you do not 'list' prior to check-in you will be onloaded after all other rebated travellers, regardless of your category.

Check-in for international travel departing from Domestic or International terminals is 2 hours prior to the departure time. Check in for domestic Australia travel departing from an International terminal is 1 hour prior to departure time. Check in for domestic Australia and domestic New Zealand travel departing from a Domestic terminal is 45 minutes prior to the departure time.

Check-in is always at the economy class counter. Please do not check-in at the first or business class counter, even if you are holding an upgradeable ticket.

Qantas Airways is pleased to welcome Travel Agents as passengers. However, rebated travel is a privilege and we trust that Travel Agents appreciate our commercial passengers will always take priority.

Please note that the fare paid determines class of travel. AD75/50 passengers are not entitled to upgrades.

In the unlikely event that you are asked to disembark (this can occur on both AD50 and AD75 travel), please do so quickly. Every effort will be made to help in making alternative travel arrangements. Your co-operation and understanding will be appreciated.

Qantas will endeavour to notify in advance of the possibility of offload, thereby providing the opportunity either to secure seats by paying the full fare, as other commercial passenger's would, or booking a less popular date.

Dress Code

Passengers travelling on agent rebated travel must maintain a high standard of dress and grooming - neat, clean and conservative. Qantas requires the following minimum standards for embarkation and disembarkation. Failure to comply with these standards may result in refusal of boarding or upgrade. The final decision in this regard is at the discretion of Airport Management.

Please make note other airlines may also enforce more stringent dress standards.
If in doubt, please contact the appropriate airline.

First and Business Class Travel

Acceptable

Not Acceptable

Male
Passengers
Suit,trousers (including cords, dress jeans - not denim) Business shirts and smart collared casual shirts may be worn open necked. Ties, jackets, jumpers areoptional. Tracksuits,denim jeans or jeans with cut off and frayed hems, designer holes etc. Shorts, singlets, t-shirts without collars, sweatshirts,bare midriffs, rubber thongs or bare feet.
Female
Passengers
Dress, suit,skirt/pants (including dress jeans - not denim) and blouse/top. Jacket is optional. Tracksuits, denim jeans or jeans with cut off and frayed hems, designer holes etc. Shorts, singlets, t-shirts without collars, sweatshirts ,bare midriffs, rubber thongs or bare feet.
Economy Class Travel
Acceptable
Not Acceptable
Adult Passengers Clean, neat and conservative appearance. All passengers should be well groomed at all times.Tidy denim jeans, near knee-length dress shorts, including demin, clean trainers are acceptable -but no upgrade will be given. On longhaul flights, it is acceptable to change into a plain coloured tracksuit after take off.


  • Children under 12 years mayb be dressed more casually, including shorts and track suits, in all classes.
  • Any extremes of leisure wear are not acceptable - including sweatshirts/T-shirts with questionable grahpics or language.
  • Personal hygiene standards must be exemplary.
  • National Dress of smart appearance is acceptable in all cabins.

On longhaul flights, it is acceptable to change into a plain coloured tracksuit after takeoff.


Embargoes/Blackouts

Due to commercial demand, some flights may be restricted for agent discount travel. Embargoes/blackouts for Qantas International and Qantas Domestic flights can be found in the Amadeus Information System (AIS). Embargoes/blackouts for QantasLink and Qantas New Zealand flights are advised on application.


GDS Entry
Abacus @QQF/Y/EMBARGOES
Amadeus GGAIRQFEMBARGOES
Galileo L@QF/GIGC*EMBARGOES
Sabre @QQF/Y/EMBARGOES




Reservations

Travel Agents must call Qantas Sales Support, a minimum of 10 working days prior to travelling. Agents should have a current valid IATA/IATAN card at the time of calling. A booking should already be made. Once these details are reviewed and approved, an authority number will be provided. The authority must be shown in the booking and on the rebated ticket (in the Endorsements/Restrictions field). One authority is issued per person.

An agent discount is only available if the eligible staff member and his or her Spouse/Defacto are travelling together 100 percent of a one way journey and for wholly Domestic Australia itineraries. For wholly International itineraries, you must travel together on the first outbound sector.

Bookings can be made through your GDS system for conditionally confirmed space or through Telephone Sales for space available listings. Reservations are permitted within the following time frames:

  • International: 5 to 28 days prior to departure
  • Domestic Australia: 5 to 14 days prior to departure

Special meals and seat requests are not permitted on Agents rebated travel, except when the passenger suffers from a serious medical condition. Please note: when a passenger suffers from a serious medical condition, approval for travel must be obtained from Qantas Aviation Health Services. A medical information form (Qantas Form 464) must be completed and returned to Qantas at least two weeks prior to departure.

International Travel

Travel may be on either a confirmed or space available basis. Waitlists are not permitted. Travel is not permitted in First class.

Discounts are available to the eligible staff member's spouse/defacto at an AD50 level only, in Economy class, for recreational purposes only. The Agent and Spouse/defacto must travel together on at least the same outbound flight.

Agent rebated travel is not permitted on codeshare services. E.g. services must have a Qantas flight number and must be operated by Qantas.

Applications for Air Pacific services should be made direct to Air Pacific.

An authority number is required before bookings can be made, and must be entered into the booking along with the category code as a mandatory OSI item. Any reservations not containing this OSI will be cancelled by Qantas Yield Management without notice.

In addition to an authority number, a Travel Category Code must also be placed in the Endorsements/Restrictions field of the ticket.

Domestic Australia Travel Category Code
Economy AD75 N60Y/Y4099 (all Agents & Spouses)
Economy AD50 N45Y/Y4099 (IATA Agent)
N46Y/Y4099 (non- IATA Agent)
Business AD50 N45J/J1999 (authorised Agents)


International Travel Category Code
Economy AD75 N45Y/Y4099 (Agent)
Economy AD50 N45Y/Y4099 (IATA Spouse/Defacto)
N46Y/Y4099 (non-IATA Spouse/Defacto)
Business AD75 N45J/J1999 (authorised Agent)
Business AD50 N45J/J1999 (authorised Spouse/Defacto)


Qantas within New Zealand
  • Procedures as per those for travel on Qantas International apply
  • Applications must be lodged directly to Qantas
Domestic Australia Travel

Travel may be on either a conditionally confirmed (AD50) or space available (AD75) basis for the consultant. Waitlists are not permitted.

Discounts are available to the eligible staff member's spouse/defacto at an AD75 level only in economy class space available, for recreational purposes only. The Agent and spouse/defacto must travel on the same itinerary at the same time on all sectors. On Domestic sectors as part of an International itinerary, you must travel together up to and including the first international outbound sector. The spouse/defacto is not permitted to travel unaccompanied. Confirmed space rebated travel is not available to the spouse/defacto.

For confirmed space travel, create the booking in the normal manner and sell by direct segment entry only. For space available travel, i.e AD75, GDS Agents should contact Qantas Telephone Sales to make a booking on the applicable flight and a space available booking will be created. You should ensure that an authority number has been obtained from Industry Sales prior to contacting Telephone Sales.

Agent rebated travel is not permitted on services with a QF flight number but are not commercial air travel, therefore, launches, buses or charter services.

QantasLink

Airlink (in Austrlia)
  • Procedures as per those for travel on Qantas domestic Australian services, except certain flights are embargoed for positive space travel
  • Applications must be lodged directly to Qantas
Eastern Airlines (in Australia)
  • Procedures as per those for travel on Qantas Domestic Australian services, except certain flights are embargoed for positive space travel
  • AD50 conditionally confirmed travel is not available to Lord Howe Island from Sydney
  • Applications must be lodged directly to Qantas

    AD50 conditionally confirmed travel subject to space only
Sunstate (in Australia)
  • Procedures as per those for travel on Qantas Domestic Australian services, except travel is not permitted between Lord Howe Island and Brisbane
  • AD75 travel is subject to space only
  • AD50 travel is subject to space only

    Applications must be lodged directly to Qantas
Booking Classes

Qantas Business Class
AD50 D Class International - Agent/Spouse
AD50 I Class Domestic - Agent/Spouse
AD75 I Class International - Agent only
Domestic - Agent only


Qantas Economy Class
AD50 M Class International - Agent/Spouse
Domestic - Agent/Spouse
AD75 E Class International - Agent only
Domestic - Agent only


These are the applicable booking classes for Qantas services only. Other carriers have specific booking classes for Agents rebated travel and these must always be used for interline travel. It is the responsibility of the travel agent to provide the booking class for flights on other carriers.

The above booking classes are not shown in a general availability display in a GDS. You must request the space using a direct segment entry.

Ticketing

  • Electronic tickets may be issued provided carriage is 100 percent on Qantas and/or QantasLink Services. Exception: Agent Rebated Travel on Domestic Australia services for AD75 cannot be issued as an Electronic ticket as these cannot be issued with open dated sectors. Paper tickets only permitted.
  • Self-write tickets must not be issued more than ten(10) days prior to travel.
  • Agents may self ticket rebated travel provided the carriage is 100 percent Qantas.

IATA Agents can issue tickets plated to Qantas with the following entries:

Ticket Field Required Content
Fare Basis (QF only) Domestic Australia NAD75 or NAD50 (Economy or Business class)
  International NAD50 or NAD75 followed by a slash and the fare basis being used
eg. NAD75/HHEEQB1Y
Status Box HK for conditionally confirmed space.
Open dated for space available.
Endorsement/Restrictions Valid QF only (QF sectors only)
Non-Endorsable Authority number
Agent ID No. Travel Category
Not valid after box 90 days from commencement of travel or 90 days from issue date if open dated.
Commission rate box Nil


Tickets should be submitted through BSP/ARC with the Sales Return in the normal way. Agent discount tickets are non-commissionable.

Non IATA accredited consultants can choose to ticket through a Consolidator, or alternatively, ticket through Qantas and pay a service fee. This fee is only accepted in cash or cheque and is mailed to Qantas, and the tickets are either issued as eTickets or mailed to the agent.

Fares

Australian Domestic
AD75 (subload) 25 percent of the published normal economy class fare
AD50 (conditionally confirmed or subload) 50 percent of the published normal economy or normal business class fare


International
Economy Class AD75 (subload) 25 percent of the approved economy class fare
  AD50 (conditionally confirmed) 50 percent of the approved economy class fare
     
Business Class AD75 (subload) 25 percent of the approved business class fare
  AD50 (conditionally confirmed) 50 percent of the approved business class fare


A fare type of AD50 and AD75 means the traveller is only required to pay 50% or 25% of the applicable fare, respectively.

To determine if an agents discount can be applied to a particular fare type - refer to paragraph 25 of the Air Tariff rule for that fare type.

All fare conditions must be complied with, however in all cases the maximum validity of an AD75/AD50 ticket is three (3) months from the date of commencement of travel. The airfare is calculated at the appropriate percentage rate and rounded up to the nearest dollar.

Where the International itinerary is a combination of Qantas Australian Domestic and Qantas International flights, if the fare rule permits, a through International fare may be charged. The Australian Domestic leg then takes on the same conditions as the International leg.

It is the responsibility of the agent, when issuing Agents' discounted tickets, to abide by all the routing/ticketing and fare construction principles required by the airline in the conduct of normal business, unless specifically varied above. Tickets which have not been checked for routing/fare construction validity and which are under collected will result in the AD fare difference, at minimum, being charged back to the agent by ADM.

Form of Payment

Cash, company or bank cheques are acceptable forms of payment. Personal cheques may also be accepted provided there is 10 working days prior to departure.

Taxes

All government, and airport taxes and charges, and GST must be paid in addition to the airfare, at time of ticket issuance.

Refunds

If travel does not take place and the ticket has already been issued, a refund can be processed through BSP/ARC in the usual manner. Any refunds that require reassessment must be forwarded to Qantas Refund Application Cash Sale. A new authority number is necessary if a new ticket is to be issued; your BSP/ARC refund number is required. It is therefore advisable to ticket as close to your departure dates as possible, and of course NEVER more than 10 days before your outbound travel date.

> Back to Policies and Procedures