Qantas has an automated process in place identifying possible duplicate bookings. This process enables seats to be cancelled and returned to inventory.

A duplicate report is produced within 48 hours of the creation of a possible duplicate pair of GDS system bookings. To determine if a duplicate PNR exists a stringent set of criteria are used to compare details across the suspect PNRs. These include passenger names, contacts, itinerary, travel agents IATA numbers/Pseudo city codes and point of sale data.

When a duplicate booking exists a warning message is sent to the 'oldest' PNR to advise that a suspect duplicate booking exists and that action needs to be taken or risk automatic cancellation. The system will allow between three business days and five calendar days depending on the PNR type. After this period of time if there has been no reply or cancellation of either booking, then the oldest PNR is cancelled regardless of ticketing status. The oldest booking is cancelled regardless of ticket issue as the newest PNR is deemed the most current and the one to be utilised. A final message is sent to advise of the cancellation in accordance to the warning message.

When more than one (1) passenger name record (PNR) with the same name exists for the same passenger and date of travel it is evident that only one (1) PNR can be used.

Duplicate reservations may be made in many different forms:

• The same journey booked by the client with different agencies
• The same journey booked with one agency by different consultants
• The same flight segment booked several times within the a single PNR
• The same or multiple alternate flight routes and dates booked within a single PNR

Passengers are not permitted at any time to hold more than one (1) confirmed reservation in any class for the same date/s, flight sector(s) or market destination.

The duplicate booking report will identify within forty-eight (48) hours of creation, a duplicate pair of GDS system bookings originating from any GDS system.

To determine if a duplicate PNR exists a stringent set of criteria are used to compare details across the suspect PNRs. These include passenger names, contacts, itinerary, travel agents IATA numbers/Pseudo City Codes and point of sale data.

If it is determined that the PNRs are duplicates, then a warning message is sent in the oldest PNR (i.e. the PNR that was created first) to advise that a suspect duplicate booking exists. Only the oldest booking is sent the warning message. The newest PNR is deemed the most current and the one to be utilised.

Example message if one or both dupe PNRs ticketed:

TICKETED BKING - PAXS HOLDS DUPE - CANCEL DUPE QF BOOKING BY YOUR OFFICE OR RISK AUTO XXL OF TKTD PNR.

Example message if neither dupe PNR ticketed:

PAXS HOLDS DUPE QF BKING WITH ANOTHER AGT ADVISE PSGR TO CANCEL DUPE QF BKING OR RISK AUTO XXL.

Domestic Australia itineraries booked outside two weeks from departure will be given five (5) calendar days to reply or cancel either booking before the oldest PNR is cancelled, regardless of ticketing status.

Domestic Australia itineraries booked within two weeks of departure will be given three (3) business days to reply or cancel either booking before the oldest PNR is cancelled regardless of ticketing status.

International itineraries, regardless of booking or fare condition, will be given three (3) business days to reply or cancel either booking before the oldest PNR is cancelled regardless of ticketing status.

There are many reasons why passengers make duplicate bookings. History has indicated that when duplicate bookings exist the newest PNR is the one that is utilised regardless of ticket status.

A final message is sent to advise of the cancellation.

Example message of cancellation:

CANCELLED AS PER WARNING MSG

Flights will need to be sold again from best fare availability in a GDS display as per current procedure. If the existing fare is no longer available, a new fare will need to be quoted applicable to the new booking class.

All GDS systems have training websites on duplicate PNRs. Qantas also offers training for Sabre, Galileo, Abacus, Amadeus and Worldspan systems located on website address www.gdstraining.qantas.com.au.

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