E-Ticket (eletronic tickets)
E-ticket is an electronic ticketing system, which replaces traditional paper tickets on eligible Qantas and QantasLink routes.
It is important to ensure the Qantas E-Ticket always reflects the latest flight information held in the booking. If your client's flight details change then the E-Ticket must be changed by either revalidation or reissue. Failure to do so may result in your client being inconvenienced at the Airport and possibly charged for a new ticket upon check-in.
If the point of sale is Canada, please refer to Qantas' latest
100% e-Ticket policy announcement.
The following types of itineraries are exempt from e-ticketing - QF itineraries, and/or mixed carriage itineraries including the following Domestic Hosted Airlines:
- Aeropelican - OT
- Air Link - DR
- Airlines of South Australia - RT
- Airnorth Regional - TL
- Brindabella Airlines - FQ
- Horizon Airlines - CC
- Macair - CC
- National Jet Systems - NC
- Northwest Regional- FY
- O'connor Airlines - UQ
- Sunshine Express - CQ
Tickets issued for 100% carriage by QF by the following Excluded Regional Airlines (no facility to issue E-ticket) OT, DR, RT, TL, FQ, CC, NC, FY, UQ, CQ.
Excluded Flight Ranges, for the most current list of excluded flight numbers, please contact the Qantas:
- In Canada on 1 800 227 4500
- In Mexico on 1 800 892 9761
- In the United States on 1 800 227 4500
Excluded Domestic Australia destinations:
- HIS - Hayman Island (via Launch HTI)
- LDH - Lord Howe Island
- BMP - Brampton Island (via Launch MKY)
Excluded Frequent Flyer Booking Classes of X, T, U, Z.
- E-tickets cannot be issued for cabin baggage (CBBG).
- E-tickets may be issued for a passenger with an extra seat (EXST).
- E-tickets are not to be issued for more than nine (9) passengers in a ticket issue request.
- Paper tickets must be issued for infants (not occupying a seat) on international itineraries. No tickets are issued for infants (not occupying a seat) on wholly domestic itineraries. E-tickets may be issued for other passengers in the PNR
If your client has an e-ticket and is travelling domestically within Australia (flights QF400 and above),they are required to produce photographic identification at check in.
If your client is travelling domestically and departing from an international terminal (flights QF001-QF399), and is 18 years of age or over, they will need to produce photographic identification that includes their full name. Your client's boarding pass will have a special 'D' (Domestic) sticker. Your client will need to sign their name in the space provided and may also be required to record details of their photographic identication. Your client will need to retain their boarding pass as they will need to present it at immigration and customs clearance points at the end of their journey. This is required to comply with the Migration regulations administered by the Department of Immigration and Multicultural and Indigenous Affairs (DIMIA).
All forms of photographic identification must be valid at the time of travel.
- National passport
- Motor vehicle driver's licence issued under a law of the Commonwealth of Australia, or of an Australian State or Territory
- A document that identifies you issued by:
- the Commonwealth of Australia, or
- an Australian State or Territory, or
- by an authority of the Commonwealth of Australia, or an Australian State or Territory
- Aviation security identification card issued by the operator of the aircraft or the operator of an airport in Australia
Children and infants are subject to the same identification requirements as adults. Exceptions from the identification requirements are given to children and infants travelling:
- with an adult, or
- as part of an organised group
For group travel, the adult responsible for and travelling with the group, is to present a letter from the organisation (For example, school or sporting group) that includes name, date of birth and sex of the responsible adult plus the names, dates of birth and sex of each of the children.
For domestic travel departing from an international terminal (flights QF001-QF399):
- If the child is travelling with a parent or guardian their name must be recorded on the back of their parent or guardian's boarding pass.
- If the child is under 12 years of age and is travelling unaccompanied they will be escorted through the airport by airline staff.
- If the child is between 12 and 18 years of age and is travelling unaccompanied they will be escorted through the airport if they do not carry an accepted form of photographic identification.
To save any confusion or delays at the airport, ensure your client has the appropriate identification for all members of their travelling party.
Unaccompanied Minors (UMNR) are able to travel on E-Tickets for Qantas services. This is applicable to domestic Australia and international flights to cities where E-Ticket is available. There may still be instances where UMNRs will hold paper tickets, eg. London and Singapore.
Bookings for UMNRs cannot be made via the Qantas website and customers should contact Qantas Telephone Sales for assistance.
Completed UMNR documentation is mandatory for the acceptance of UMNRs at check in. All customers must be provided with the UMNR documentation at point of sale and advised that the completed documentation is required for presentation at check in.
The identification requirements for travel on E-Ticket will be applicable to the Parent/Guardian/Responsible Adult who is checking in the UMNR at the airport. The Parent/Guardian/Responsible adult must be advised to provide one of the current acceptable forms of identification at check in.
All existing requirements and conditions for E-Ticket travel and UMNR acceptance remain unchanged. For further information on UMNRs, refer to Qantas' Unaccompanied Minor Policy.
Qantas E-Tickets may be retrieved by the original ticketing agent or it's wholly owned branch office by using the entries outlined on the clue card referenced below.
Unused Qantas E-Tickets are stored for a maximum of 13 months and completely used Qantas E-Tickets are stored for 30 days. Access is available during these time periods.
It is not necessary to retrieve a booking (PNR) file prior to using the following entries.
> View E-Ticket Display Commands - Clue Card
For more information on E-Ticket refer to www.gdstraining.qantas.com.au.
For agency GDS users to be eligible for a Qantas E-ticket, your agency must:
- Use OPTAT stock, ticket printers or BSP/ARC authorised E-ticket only site
- Be IATA/ARC approved
- Have a Qantas validating plate
- Be authorised by Qantas to issue E-tickets
- Report through BSP/ARC
- Have itinerary printer capability
- Follow instructions provided by the GDS and Qantas E-ticket policies and procedures for Travel Agents
> Back to Policies and Procedures