Qantas has introduced procedures to assist Travel Agents in facilitating reservations and ticketing for passengers who have been affected by operational changes resulting in an involuntary downgrade of class of travel.

Travel Agents will be notified of the above either by a call from Qantas Telephone Sales or via an SSR/RM remark in the PNR. All affected bookings will be automatically rebooked to the new cabin class. Should you require any assistance with your passenger's flight, please contact QIC North America on 1 800 227 4795.

All ticketed bookings will need to be reissued to reflect this change. Travel Agents can reissue these tickets using the guidelines below, and maintain control of the booking.

• Original ticket to be reissued to reflect the new booking class or cabin
• All fare details of the original ticket to be shown including fare basis and fare calculation
• Ticket to be reissued with no additional collection or refund
• Waiver authority number can be obtained by contacting QIC North America on
  1 800 227 4795 and must be placed in the tour code box

This applies to all tickets validated to Qantas (081). The Qantas Industry Centre will not reissue tickets not validated to Qantas (081).

All affected passengers will be eligible for a fare adjustment refund.

Note: The fare adjustment should only be submitted upon completion of travel to the carrier the ticket is validated to.

To claim this fare adjustment, Travel Agents with tickets validated to Qantas (081 )will need to submit a fare adjustment application form.

Once the fare adjustement form is completed please:

E-mail to:
QICNORTHAMERICA@qantas.com.au

Or

Mail to:
Qantas Refunds Department
6080 Center Drive, Suite 400
Los Angeles CA 90045 USA

For tickets validated to another carrier, the agent must contact the applicable carrier who can liaise with Qantas on the Travel Agents behalf.

Note:

• Valid for gross, published, private and net fares
• Children refund at 75% of the amounts advised