Qantas Home
skip navigation

Using Points with Qantas and Jetstar

With lots of great options using your points with Qantas and Jetstar is easy. For flights, you can choose from either Qantas and Partner Classic Awards+ or Qantas & Jetstar Any Seat Awards#. You can use all points to pay or take advantage of Points Plus Pay, to combine points and cash for any available seat. You could also use your points for a Qantas Flight Upgrade Award~ or take out a Qantas Club membership. Or simply choose a Qantas or Jetstar flight voucher from our store to treat yourself or someone special.



Classic Awards

Classic Awards

Qantas Classic Awards+ is our most popular and best value Award flight option, You can book available Qantas flights up to 353 days in advance. Jetstar Classic Awards+ also offers great value with a checked baggage allowance. Qantas & Partner Classic Award+ seats are limited, so it's best to book early. See where your points could take you with our points calculators or view the Qantas and Jetstar Classic Award tables.

If you would like to find out more visit our Classic Awards section.


graphic
Anyseat Awards

Any Seat Awards

Qantas & Jetstar Any Seat Awards# are another great way to use your points. All available seats on Qantas or Jetstar flights can be booked using your points. You need a minimum of 5,000 points for Qantas flights or 3,500 points for Jetstar. Plus, you'll also earn Qantas Points and Status Credits on eligible flights* as you would with a cash fare. If you don't have enough points you can use Points Plus Pay, a combination of points and cash. As long as you have the minimum points required, the mix is up to you.

To find out more, visit our Any Seat Awards section.


graphic
Qantas Flight Upgrade Awards

Qantas Flight Upgrade Awards

Fancy a trip in one of our premium cabins?

Qantas domestic and international Flight Upgrade Awards~ are a great way to use your points. You can request an upgrade to Premium Economy, Business or First when you have made a booking in an eligible class. See how many Qantas Points you need to upgrade here.


graphic


You can request and Australian domestic Flight Upgrade Award~ on Qantas operated Australian domestic flights (with a QF flight number on your ticket) from:

  • Discount Economy~~ to Business
  • Economy~~ to Business

If you request a Flight Upgrade Award for an itinerary that includes an international and a domestic leg with the same flight number, this will be treated as an international Flight Upgrade Award.

Here are a few things you need to know about domestic Flight Upgrade Awards:

  • You need to have an eligible paid and confirmed ticket on a Qantas operated service (with a QF flight number on your ticket).
  • Flight Upgrade Awards may be requested on all domestic Qantas Any Seat Awards but are not available on Qantas Classic Awards.
  • You will earn points and Status credits for the fare class you originally purchased.
  • The fare conditions applicable to the fare originally purchased will apply.
  • Special meals may not be available in the upgraded class of travel.
  • Flight Upgrade Awards are subject to capacity controls and availability (which is limited).
  • Members must have enough points for the Flight Upgrade Award at the time they request it and when the upgrade is confirmed. Family transfers may assist in ensuring that sufficient points are available.
  • All PIN changes between the time a Flight Upgrade Award is requested and the time of confirmation must be advised to Qantas reservations. Otherwise the Flight Upgrade Award request will not be processed.
  • If there are multiple people travelling in your booking and all passengers are eligible family members, your online request for a Flight Upgrade Award will apply to each passenger. If your booking includes passengers other than eligible family members, you will need to contact Qantas Telephone Sales to split the booking and then you will be able to request an upgrade.

Domestic Flight Upgrade Award requests

You can request a domestic Flight Upgrade Award any time after you have paid for your ticket and received confirmation up until 24 hours before your flight leaves.

Just log in to your Qantas Frequent Flyer account at qantas.com, go to 'Your Bookings' and click on the 'Upgrade' button. If an upgrade is available, it will be confirmed immediately and points will be deducted from your account.

Register for a domestic Flight Upgrade Award

If your request cannot be confirmed when submitted online, you will be given the option to register for an upgrade should one become available in the future on your booked flight.

Flight Upgrade Award registrations are prioritised according to your Qantas Frequent Flyer membership level: Platinum first, followed by Gold, Silver and then Bronze.

If your upgrade is confirmed after you have registered, it will be noted in 'Your Bookings' at qantas.com, and where possible we will notify you with an SMS. You will also be informed when you check-in to your flight at the airport. Points will be deducted from your account when your upgrade is confirmed.

Domestic On Departure Upgrades at the airport

While you can ask for a Flight Upgrade Award any time after you have paid for your ticket and received confirmation, you can also request a domestic On Departure Upgrade at the airport if you are a Platinum or Gold Frequent Flyer or a Qantas Club member. You can request a domestic On Departure Upgrade for Qantas operated services with a QF flight number on your ticket (unless the QF flight number is from 1 to 199).

Domestic On Departure Upgrade requests can be made between three hours and 20 minutes before your scheduled flight departure.

For full details on domestic On Departure Upgrades, see the terms and conditions.

At The Qantas Club

Qantas Club members and Platinum and Gold Frequent Flyers can request a domestic On Departure Upgrade at domestic Australian Qantas Club lounges (except QantasLink lounges). Platinum Frequent Flyers can also request an upgrade in domestic Australian Business lounges.

Qantas may occasionally have to restrict this facility on some routes or under special circumstances (for example, where there is an unexpected disruption to services resulting in heavy demands on Qantas Club personnel).

For more information, ask at The Qantas Club Service Desk.

At domestic Check-in-Kiosks

Qantas Club members and Platinum and Gold Frequent Flyers can also choose to request domestic On Departure Upgrades at domestic Check-in-Kiosks, where available, when travelling by themselves.

Upgrading and your Family

If you are travelling with your family, your request will include all passengers in your booking who are eligible family members. If your booking includes passengers other than eligible family members, you will need to contact Qantas Telephone Sales to split the booking and then you will be able to request an upgrade.

If you are not travelling but use your points to request an upgrade for an eligible family member, the upgrade will be awarded according to the eligible family member's priority, not the status of the Qantas Frequent Flyer whose points are being used. An exception is made when Platinum One members, though not travelling, redeem points for an upgrade on behalf of eligible family members. In this case the eligible family members will enjoy the same high priority as a Platinum One member.

Cancellations

You may cancel an unconfirmed request for a Flight Award Upgrade without forfeiting your points at any time prior to the scheduled flight departure. Should your upgrade request be confirmed and you choose to cancel your upgrade request more than 24 hours before the scheduled flight departure your Flight Upgrade Award may be refunded subject to a fee. If you cancel your confirmed request within 24 hours of the scheduled flight departure, or if you fail to board your flight, you will forfeit the points used and a seat may no longer be available in your original booked class.

If you cancel or change your flight before your upgrade is confirmed, the Flight Upgrade Award request will be cancelled, and a new request must be made.

You can request an international Flight Upgrade Award for Qantas operated services with a QF flight number from 1 to 199 on your ticket any time after you have paid for your ticket and received confirmation, up until 24 hours before your flight leaves.

You may request an international Flight Upgrade Award~ from:

  • Economy~~~ (excluding Discount Economy E, N, O, Q and X class) to Premium Economy (where availableπ)
  • Flexible Economy~~~ to Premium Economy (where availableπ)
  • Economy~~~ (excluding Discount Economy E, N, O, Q and X class) to Business
  • Flexible Economy~~~ to Business
  • Premium Economy or Flexible Premium Economy (where availableπ) to Business
  • Business or Flexible Business to First

If you request a Flight Upgrade Award for an itinerary that includes an international and a domestic leg with the same flight number, this will be treated as an international Flight Upgrade Award.

Here are a few things you need to know about international Flight Upgrade Awards:

  • You need to have an eligible paid and confirmed ticket on a Qantas operated service (with a QF flight number from 1-199 on your ticket).
  • Flight Upgrade Awards may be requested on certain international Qantas Any Seat Awards but are not available on Qantas Classic Awards or international airfares booked in E, N, O, P, Q or X class, which includes some Qantas Any Seat Awards and some international Red e-Deal fares.
  • You will earn points and Status Credits for the fare class you originally purchased.
  • The fare conditions applicable to the fare originally purchased will apply.
  • Special meals may not be available in the upgraded class of travel.
  • Flight Upgrade Awards are subject to capacity controls and availability (which is limited).
  • Members must have enough points for the Flight Upgrade Award at the time they request it and when the upgrade is confirmed. Family transfers may assist in ensuring that sufficient points are available.
  • All PIN changes between the time a Flight Upgrade Award is requested and the time of confirmation must be advised to Qantas reservations. Otherwise the Flight Upgrade Award request will not be processed.
  • If there are multiple people travelling in your booking and all passengers are eligible family members, your online request for a Flight Upgrade Award will apply to each passenger. If your booking includes passengers other than eligible family members, you will need to contact Qantas Telephone Sales to split the booking and then you will be able to request an upgrade.

For full details on Flight Upgrade Awards and cancellations, see terms and conditions.

How do I register?

To register for an international Flight Upgrade Award using your points:

  1. Log in to your Qantas Frequent Flyer account at qantas.com
  2. Go to 'Your Bookings'
  3. Select 'Upgrade' for your desired booking
  4. Opt-in to be eligible for a Flight Upgrade Award up to the gate (see next section)
  5. Alternatively, you can contact Qantas Telephone Sales

Your request for an international Flight Upgrade Award will be considered in accordance with the following timetable:

  • Platinum One Frequent Flyers, from 7 days prior to the scheduled flight departure;
  • Platinum Frequent Flyers, from 48 hours prior to the scheduled flight departure; and
  • Other Frequent Flyers, within 24 hours of the scheduled flight departure.

International Flight Upgrade Award requests are always prioritised according to your Qantas Frequent Flyer membership level: Platinum first, followed by Gold, Silver and then Bronze.

It may not be possible to confirm your international Flight Upgrade Award according to the timetable above even if seats are available for sale in the upgrade cabin due to expected future commercial passenger demand.

If your upgrade is confirmed, it will be noted in 'Your Bookings' at qantas.com, and where possible we will notify you with an SMS. Or you will also be informed when you check-in to your flight at the airport. Points will be deducted from your account at the time that a request is confirmed.

International Flight Upgrade Awards up to the gate

Qantas is committed to providing international Flight Upgrade Awards wherever we can. Upgrades may become available at the last minute due to cancellations, no-shows or missed connections. To increase your chances of an upgrade your request can now be further considered at the airport. To be eligible simply select 'upgrade at the airport' when you register for a Flight Upgrade Award.

Before opting-in to be eligible for an upgrade up to the gate, please note:

  • For upgrades at the airport, if you are travelling continuously on a flight that stops in one or more ports (with the same flight number), you will only be eligible for an upgrade on the last leg and only if that last leg has a flying time longer than three hours. Points will only be deducted for the portion of your flight that was upgraded.
  • Upgrades at the airport will only be awarded for bookings containing one passenger.
  • If you are unable to accept all of these conditions, then you should not opt-in to be eligible for an upgrade up to the gate when you register for an international Flight Upgrade Award.
  • Flight Upgrade Awards are subject to capacity controls and availability (which is limited).
  • If your upgrade is confirmed at the airport, you may not be able to use some of the benefits that you receive with the upgrade such as your additional baggage allowance (or lounge access if your upgrade is confirmed at the gate).
  • An upgrade at the airport requires the same amount of points as an upgrade prior to arrival at the airport regardless of whether or not you are able to use some of the benefits that you receive with the upgrade such as additional baggage allowance and lounge access.
  • If a request for an upgrade at the airport is successful, it cannot be refused. You will be required to travel in the upgrade cabin in the seat you have been allocated. This is because the upgrade may be awarded as your flight is due to depart and airport staff will not be able to re-seat you on the aircraft.

Upgrading and your Family

If you are travelling with your family, your request will include all passengers in your booking who are eligible family members. If your booking includes passengers other than eligible family members, you will need to contact Qantas Telephone Sales to split the booking and then you will be able to request an upgrade.

If you are not travelling but use your points to request an upgrade for an eligible family member, the upgrade will be awarded according to the eligible family member's priority, not the status of the Qantas Frequent Flyer whose points are being used. An exception is made when Platinum One members, though not travelling, redeem points for an upgrade on behalf of eligible family members. In this case the eligible family members will enjoy the same high priority as a Platinum One member.

Cancellations

You may cancel an unconfirmed request for a Flight Award Upgrade without forfeiting your points at any time prior to the scheduled flight departure. Should your upgrade request be confirmed and you choose to cancel your upgrade request more than 24 hours before the scheduled flight departure your Flight Upgrade Award may be refunded subject to a fee. If you cancel your upgrade request or fail to board a flight for which you have redeemed points for a Flight Upgrade Award within 24 hours of the scheduled flight departure, you will forfeit the points used and a seat may no longer be available in your original booked class.

If you cancel or change your flight before your upgrade is confirmed, the Flight Upgrade Award request will be cancelled, and a new request must be made.

Domestic Flight Upgrade Award to Business

Points needed for a Domestic Flight Upgrade Award to Business

Zone One-Way Miles Discount Economy~~
Booking Class - G,S,N,Q,O,E
Flexible Economy~~
Booking Class - Y,B,H,K,M,L,V
1 0-600 10,000 5,000
2 601-1,200 15,000 7,500
3 1,201-2,400 20,000 10,000
4 2,401-3,600 30,000 15,000
International Flight Upgrade Award to Premium Economy
Points needed for a Flight Upgrade Award to Premium Economyπ
Zone One-Way Miles Economy~~~ Flexible Economy~~~
1

0-600

5,000

2,000
2

601-1,200

7,500 3,000
3

1,201-2,400

10,000 4,000
4

2,401-3,600

15,000 6,000
5

3,601-4,800

25,000 10,000
6

4,801-5,800

30,000 12,000
7

5,801-7,000

35,000 14,000
8

7,001-8,400

45,000 18,000
9

8,401-9,600

50,000 20,000
10 9,601-15,000 60,000 24,000
International Flight Upgrade Award to Business Class
Points needed for a Flight Upgrade Award to Business Class
Zone One-Way Miles Economy~~~ Flexible Economy~~~ Premium Economy or Flexible Premium Economyπ
1

0-600

8,000

5,000 5,000
2

601-1,200

12,000

7,500 7,500
3

1,201-2,400

16,000

10,000 10,000
4

2,401-3,600

24,000 15,000 15,000
5

3,601-4,800

40,000 25,000 25,000
6

4,801-5,800

48,000 30,000 30,000
7

5,801-7,000

56,000 35,000 35,000
8

7,001-8,400

72,000 45,000 45,000
9

8,401-9,600

80,000 50,000 50,000
10 9,601-15,000 96,000 60,000 60,000
International Flight Upgrade Award to First Class
Points needed for a Flight Upgrade Award to First Class
Zone One-Way Miles Business or Flexible Business Class
1

0-600

5,000

2

601-1,200

7,500
3

1,201-2,400

10,000
4

2,401-3,600

15,000
5

3,601-4,800

25,000
6

4,801-5,800

30,000
7

5,801-7,000

35,000
8

7,001-8,400

45,000
9

8,401-9,600

50,000
10 9,601-15,000 60,000
Important Information
You must be a member of the Qantas Frequent Flyer program to earn and redeem Qantas Points. A joining fee may apply. Qantas Frequent Flyer membership, Status Credits and the earning and redemption of Qantas Points are subject to the Qantas Frequent Flyer program Terms and Conditions.
+ Qantas and partner Classic Awards are available on Qantas, Jetstar and partner airlines. Classic Award seats are subject to capacity controls and availability is limited. The number of seats available depends on the flight, date, season and destination and some flights may not have any Classic Awards available.
# Qantas & Jetstar Any Seat Awards are available on any flight with a QF or JQ, 3K, VF or GK flight number. A limited number of seats on selected partner airlines (as offered by Qantas at the time of booking on qantas.com) may be combined with Qantas or Jetstar flights in a Qantas & Jetstar Any Seat Award. Partner airline flights which may be combined with Jetstar flights in an Any Seat Award are more limited than those which may be combined with Qantas flights. See the Any Seat Award section for more details.
Points Plus Pay is a facility on qantas.com which allows you to choose the number of Qantas Points you redeem above a specified minimum level and pay  the remainder with an Accepted Payment Card to obtain your Any Seat Award. Minimum points levels apply, are subject to change and will be quoted at the time of booking.
~ Flight Upgrade Awards are available on Qantas domestic and international flights with a QF flight number on your ticket. Flight Upgrade Awards are subject to capacity controls and availability is limited. Flight Upgrade Awards are not available from all fare types. See tables for details.
Flight Upgrade Awards are subject to capacity controls and availability (which is limited).
~~ For domestic flights within Australia: a) Discount Economy includes Red e-Deal fares, Group fares booked in G class; and b) Flexible Economy includes Fully Flexible and Flexi Saver
≠ SMS notification of a confirmed domestic Flight Upgrade Award is available only to Qantas Frequent Flyers who are travelling on the upgraded segment, and who have a valid mobile telephone number in their membership profile. Some members may not receive SMS notification due to operational reasons.
~~~ For international flights: a) Economy includes classes G,  K, L, M, S and V; and b) Flexible Economy includes classes B, H and  Y.
₪ Flight Upgrade Awards from selected discount Economy classes which are not normally eligible (for example N, Q and O class) may be offered on a selected basis for limited periods at the discretion of Qantas.  The points required for a Flight Upgrade Award from these discount Economy classes may be higher than the points quoted in these tables, will be advised at the time of the promotion during the Flight Upgrade Award registration process on qantas.com and are subject to change between promotions. 
π Premium Economy is available on all Qantas A380 aircraft and selected B747-400 aircraft.
≠ SMS notification of a confirmed international Flight Upgrade Award is available only to Qantas Frequent Flyers who are travelling on the upgraded segment, and who have a valid mobile telephone number in their membership profile. Some members may not receive SMS notification due to operational reasons.