Frequent Flyer Contacts
For your Frequent Flyer account security, we are unable to change or provide specific account information via e-mail or in writing. To change your Frequent Flyer account details and to find out what you can do online, visit Frequent Flyer Online Services.
If you have a general Frequent Flyer program enquiry, you can e-mail us by selecting the category Frequent Flyer and then appropriate sub-category on the form. Alternatively you can call the Frequent Flyer Service Centre who will be happy to assist. Please have your membership number and PIN handy when you call.
Membership Enquiries
| Country | Phone |
|---|---|
| Australia | 13 11 31* |
| New Zealand | 0800 101 500 |
| United Kingdom | 0845 7 747 100 |
| USA/Canada | 1 (800) 227 4220 |
| Ireland/Continental Europe | +44 (20) 8600 4333 |
| Other Countries | +61 (3) 9658 5302 |
Note: You can e-mail us by selecting a Frequent Flyer sub-category on the form.
Flight Award and Priority Reservations
24 hours minimum advance booking required for flight Awards. Some countries outside Australia require bookings 14 days or more in advance.
| Country/City | Phone |
|---|---|
| Australia | 13 11 31^ |
| New Zealand | 0800 100 767 |
| United Kingdom | 0845 774 7100 |
| USA/Canada | 1 (800) 227 4220 |
| Amsterdam | +31 (23) 569 8283# |
| Frankfurt | +01805 250 640 |
| Manila | +63 2 812 0607 |
| Rome | +06 848 350010# |
| Hong Kong | 2842 1414/1415 |
| Kuala Lumpur | 1800 881 260 |
| Singapore | +65 6415 7366 |
| Tokyo | +0120 7007 26# |
| Johannesburg | +441 8550# |
^ Platinum members should use the priority number (found on the back of their membership card) in place of 13 11 31.
+ IDD code (international direct dialing code) for your country. You do not need to add the country code.
# General reservations number.
