Frequent Flyer Contacts
If you need assistance, you may find what you're looking for with our Online Services or FAQs. Alternatively, you can call the Qantas Frequent Flyer Service Centre between the hours of 8am and 7pm (AEST) Monday to Friday and speak to one of our consultants. Please have your Frequent Flyer number and PIN available when calling.
For your Frequent Flyer account security, we are unable to change or provide specific account information via email or in writing.
Membership Enquiries
| Country | Phone |
|---|---|
| Australia | 13 11 31* |
| New Zealand | 0800 101 500 |
| United Kingdom | 0845 7 747 100 |
| USA/Canada | 1 (800) 227 4220~ |
| Ireland/Continental Europe | +44 (20) 8600 4333 |
| Other Countries | +61 (3) 9658 5302 |
Flight Award and Priority Reservations
24 hours minimum advance booking required for flight Awards. Some countries outside Australia require bookings 14 days or more in advance.
| Country/City | Phone |
|---|---|
| Australia | 13 11 31^ |
| New Zealand | 0800 100 767 |
| United Kingdom | 0845 774 7100 |
| USA/Canada | 1 (800) 227 4220~ |
| Amsterdam | +31 (23) 569 8283 |
| Frankfurt | +49 421 69641 300† |
| Manila | +63 2 812 0607 |
| Rome | 848 350010# |
| Hong Kong | 2842 1414/1415 |
| Kuala Lumpur | 1800 881 260 |
| Singapore | +65 6415 7366 |
| Tokyo | +0120 7007 26 |
| Johannesburg | +441 8550# |
* Open hours: 8am-7pm (AEST/AEDT) Mon to Fri. Closed Australian Public Holidays.
~ Customers in the US who are deaf or who have a hearing or speech impairment can call via the National Relay Service by dialling 711, 24 hours a day, 7 days a week. The Communication Assistants at the National Relay Service will assist customers by contacting Qantas Airways.
^ Platinum members should use the priority number (found on the back of their membership card) in place of 13 11 31.
+ IDD code (international direct dialing code) for your country. You do not need to add the country code.
# General reservations number. This number can only be dialled from Italy.
† This number can be dialled worldwide and is available between 9am and 6pm Monday to Friday.
~ Customers in the US who are deaf or who have a hearing or speech impairment can call via the National Relay Service by dialling 711, 24 hours a day, 7 days a week. The Communication Assistants at the National Relay Service will assist customers by contacting Qantas Airways.
^ Platinum members should use the priority number (found on the back of their membership card) in place of 13 11 31.
+ IDD code (international direct dialing code) for your country. You do not need to add the country code.
# General reservations number. This number can only be dialled from Italy.
† This number can be dialled worldwide and is available between 9am and 6pm Monday to Friday.
