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Glossary of Terms

Some common Qantas Frequent Flyer terms explained
Glossary of terms

For a full list of definitions, view the terms and conditions.

Airline Partner

Airline partner means an airline (other than a oneworld® Alliance Airline) with which a Qantas Group Company has entered into an agreement to provide for Members to earn Points when flying on certain of that airline's flights or to redeem Points for travel on certain of that airline's flights, or both.

Any Seat Award

Any Seat Award means a Qantas & Jetstar Any Seat Award.

Award

Award means any Qantas, oneworld Alliance Airline, Airline Partner or Non-airline Partner product or service which has been nominated by Qantas as eligible to be obtained by a Member redeeming Qantas Points through Qantas Frequent Flyer, including an Award Certificate, a Retail Award, an Award Flight or a Flight Upgrade Award.

Award Flight

Award flight means an Any Seat Award and/or a Classic Award, as applicable.

Benefits

Benefits means any of the facilities, discounts, services or arrangements offered or available to a Member as a result of membership in Qantas Frequent Flyer including earning and redeeming Qantas Points and Awards.

Classic Award or Qantas & Partner Classic Award

Qantas & Partner Classic Award or Classic Award means:
(a) a ticket and reservation for one or more Flights with a Qantas (QF) or a oneworld Alliance Airline or an Airline Partner flight number (excluding Jetstar Asia (3K) ; or
(b) a booking for one or more Flights with a Jetstar Asia (3K) flight number,
and described by Qantas as a 'Classic Award', which a Member obtains through Qantas Frequent Flyer by redeeming Points, in accordance with the terms and conditions.

Codeshare Flight

Codeshare flight means a flight that has an airline code or number of one airline on the ticket, but which is on an aircraft operated by another airline

Direct Earn Card

A Direct Earn card is a credit or charge card where any points you earn when using the card are automatically added to your Qantas Frequent Flyer account.

E-ticket

E-Ticket means an itinerary and/or receipt in respect of a booking issued electronically, but for which no paper ticket is issued.

Family Transfer

Up to 4 times in any 12 month period a Member may transfer some of their Qantas Points to an Eligible Family Member.

Flight

Flight means one way travel (without a stopover) on a scheduled air service with a single flight number (even if the travel includes a change of aircraft). If travel includes a change of flight number, each change is a new Flight even if there is no change of aircraft.

Flight Upgrade Award

Flight upgrade Award means the redemption of Points for travel in a higher cabin than the class for the fare paid, and includes an On Departure Upgrade.

Marketing Carrier

Marketing carrier means the airline whose airline code or number (eg 'QF' for Qantas) is recorded on the ticket.

On Departure Upgrade

On Departure Upgrade is a Flight Upgrade Award for a Qantas domestic flight redeemed on the day of departure.

Operating Carrier

Operating carrier means the carrier operating the aircraft for a Codeshare Flight.

PIN

PIN means the personal identification number which is issued to the Member by Qantas or nominated by the Member and accepted by Qantas (as applicable).

Points

Points means Qantas Points awarded to Members in Qantas Frequent Flyer pursuant to the terms and conditions.

Points Plus Pay

Points Plus Pay means the redemption of Points and payment of money by Accepted Payment Card in order to receive an Award subject to the terms and conditions.

Qantas & Partner Classic Award or Classic Award

Qantas & Partner Classic Award or Classic Award means:
(a) a ticket and reservation for one or more Flights with a Qantas (QF) or a oneworld Alliance Airline or an Airline Partner flight number (excluding Jetstar Asia (3K) ; or
(b) a booking for one or more Flights with a Jetstar Asia (3K) flight number,
and described by Qantas as a 'Classic Award', which a Member obtains through Qantas Frequent Flyer by redeeming Points, in accordance with the terms and conditions.

Qantas & Jetstar Any Seat Award

Qantas & Jetstar Any Seat Award means:
(a) a ticket and reservation for one or more Flights with a Qantas (QF) or Jetstar (JQ) flight number; or
(b) a ticket and reservation for one or more Flights with a Qantas (QF) flight number together with a ticket and reservation (or booking) for onward travel on one or more Flights with a Qantas Interline Airline that Qantas makes available for booking with those Qantas (QF) flights as part of a Qantas Any Seat Award; or
(c) a booking for one or more Flights with a Jetstar (JQ) flight number together with a booking (or ticket and reservation) for onward travel on one or more Flights with Qantas and/or a Qantas Interline Airline that Qantas makes available for booking with those Jetstar (JQ) flights as part of a Qantas & Jetstar Any Seat Award,
and described by Qantas as an 'Any Seat Award', which a Member obtains through Qantas Frequent Flyer by redeeming Points only or by redeeming Points and paying money, in accordance with the terms and conditions, but does not include a Classic Award.

Qantas Store

Qantas Store means the service (referred to as the Qantas Store, the Qantas Frequent Flyer Store or QFF Store or The Store) through which Members may obtain retail goods or services or vouchers (excluding Award Flights and Flight Upgrade Awards) by redeeming Qantas Points, or by redeeming Qantas Points and paying all identified surcharges, charges, fees, GST and taxes, in accordance with the terms and conditions.

Status Bonus

Status Bonus means additional Qantas Points awarded to Members with a particular Membership status level for travel on certain Eligible Flights.

Status Credits

Status Credits are credits which are awarded to Members and which entitle Members to attain a higher program status level or retain a current status level.

Top-up Points

If Members do not have sufficient Qantas Points to redeem a particular Award flight, they may purchase additional Points towards that Award flight at the rates specified by Qantas.


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