Latest News from Qantas Frequent Flyer
Changes to the way you earn Qantas Points and Status credits when you fly
For travel on or from 1 July 2014, we've changed the way you earn Qantas Points and Status credits when you fly with Qantas and Jetstar Airlines. The number of Qantas Points and Status credits you earn will be based on the fare you pay, where you fly and the airline you choose. The changes are designed to create a fairer, more simplified program and to better reward you for the fare you pay. We've also made changes to the way you earn Status credits with other partners.
The new Qantas Frequent Flyer membership card
The next generation of the Qantas Frequent Flyer membership card has arrived.
The new-look membership card now comes with Qantas Cash®.Qantas Cash is a prepaid facility that allows Australia-based members to load money to spend both in Australia and overseas. It also gives members the opportunity to earn points on eligible purchases when spending their own money.
New and improved flight search
We've made it easier for you to use your Qantas Points for flights. You can now search from one easy-to-use search panel at qantas.com. This means it is now easier to find the best flight for you.
Find out more about our improved search facility.
Aeropelican Air Services and Brindabella Airlines have merged
Two of our airline partners, Brindabella Airlines and Aeropelican Air Services, are merging their operations effective from 22 June 2013.
This merger means that all Aeropelican flights using the OT flight number will operate using a Brindabella FQ flight number from 22 June 2013. There is no change to the way members can earn and use Qantas Points for travel - please see Brindabella.+ Members with bookings on Aeropelican for travel from 22 June 2013 will be re-booked under the FQ flight number. For more details, contact Brindabella Airlines or your Travel Agent.
Changes to British Airways Classic Award flights
Effective from 1 September 2013, other than for travel on a oneworld® Classic Award, the Partner Classic Award table will apply to all Award Trips for flights with a British Airways (BA) flight number. This change does not affect travel on British Airways flights as part of a oneworld Classic Award.^
Less points and more destinations with Jetstar
We've made it easier for you to be rewarded with Jetstar, taking 20% off the number of points you need for a Jetstar Classic Award# when you travel on Jetstar only. Better still, you can now use your points for Classic Award flights on Jetstar Asia, Valuair and Jetstar Japan - that's flights with a 3K, VF or GK flight number - so you can explore more of Australia, New Zealand, Asia and the South Pacific. The new points levels apply to Jetstar Classic Award bookings made from 8 April 2013 for bookings on Jetstar (JQ), Jetstar Asia (3K), Valuair (VF) and Jetstar Japan (GK) only or a combination of these carriers.
The Qantas and Emirates partnership launches
On 31 March 2013 Qantas and Emirates mark the official start of their historic partnership, with the first Qantas flights departing from Sydney and Melbourne to London via the international hub of Dubai.
The partnership marks a new era for Qantas and Emirates, and a seismic change for global aviation, as the two carriers collaborate to deliver the best network, lounges, frequent flyer benefits and travel experiences.
Members continue to earn points on all eligible British Airways flights
British Airways (BA) continues to be a key partner, with Qantas Frequent Flyers able to earn points on eligible BA flights (with a BA flight number on their ticket).* For members travelling on a BA flight from 31 March 2013, Status bonus and Minimum Points Guarantee will no longer apply and Discount Economy~ travel classes will earn points at 0.25 points per mile travelled. This means points will be earned consistently across all BA routes.
Changes to the Qantas Frequent Flyer terms and conditions
With effect from 1 May 2013, Qantas Frequent Flyer will amend clauses 3.2 and 3.3 of the terms and conditions of the program. The changes will mean that from this date:
Qantas will use best efforts to give members at least three months notice (rather than the current six months) of material changes to the terms and conditions that limit benefits provided by Qantas; and
Members living in Australia and New Zealand will now receive notice of relevant changes by email and/or online at qantas.com (rather than by mail), so it's important for all members to have their email address up to date.
Changes to the Loyalty bonus
Members currently earn a Loyalty bonus of 8,000 points for every 500 Status credits earned on eligible Qantas or partner airline flights within a single membership year (up to a maximum of four Loyalty bonuses per membership year). From 1 July 2013, only Status credits earned from flights with a QF flight number (including partner airline flights with a QF flight number) will contribute to the Status credits calculation for the Loyalty Bonus. Tier qualification and retention requirements will remain unchanged.
An improved upgrade experience
International upgrade confirmation right up to the gate
In response to customer feedback we will now be processing international upgrades much closer to the time of departure, meaning fewer empty seats in premium cabins. Find out more
If an upgrade is not immediately available when you request it, you are now able to register for a domestic Flight Upgrade Award. This means we will notify you if your upgrade is confirmed so you do not have to come back to qantas.com to see if an upgrade is available. Find out more
Bigger baggage allowance
We have listened to your feedback and are pleased to announce that the baggage policy for Gold Frequent Flyer members travelling domestically^ in Economy class has increased to 2 bags weighing 23kg each. When travelling internationally, excluding the Americas, Gold Frequent Flyer members are also entitled to 46kg in Economy and Premium Economy (not piece restricted). Find out more
Fly with Qantas and 35 partner airlines and their affiliates to more than 1,000 destinations worldwide and you could earn and use points on eligible fares and flights. To find out how to earn and use points with our partners, view the applicable airline partner page.
Latest news - oneworld
oneworld® is a global airline alliance that brings together 14 of the world's biggest and best airlines, all committed to providing world-class service and value. This includes a global route network covering more than 900 destinations in more than 150 countries.
US Airways joined the oneworld alliance as an affiliate of American Airlines and the Qantas Frequent Flyer program on 31 March 2014. The new carrier adds even more U.S. destinations to the oneworld network including services to key US Airways' hubs in Charlotte, Philadelphia, Phoenix and Washington Reagan, as well as destinations throughout Canada and Mexico. And with more flights, as a Qantas Frequent Flyer member, you'll have more opportunity to earn and use Qantas Points. Find out more.
Brazil's TAM Airlines joined the oneworld alliance on 31 March 2014. TAM operates to 60 destinations in 16 countries in Latin America, the USA and Europe, adding another 35 destinations to the oneworld map. Complementing Qantas' flights between Australia and Santiago, TAM's network and onward connections throughout South America provide Qantas Frequent Flyer members with even more opportunity to earn and use Qantas Points. Find out more.
SriLankan Airlines is also set to join oneworld 1 May 2014, adding one of Asia's fastest growing airlines to the alliance. Based in Colombo, SriLankan Airlines flies to 34 destinations in 22 countries across Asia, Europe and the Middle East, including oneworld hubs Hong Kong, London Heathrow, Kuala Lumpur, Moscow Domodedovo and Tokyo Narita, along with Bangkok and Singapore.
On 30 October 2013, Qatar Airways joined oneworld and the Qantas Frequent Flyer Program and from this date members will be able to earn and redeem Qantas Points on eligible flights and fares. So, now there's even more opportunity to earn and use Qantas Points. Find out more.
+ Points are earned in accordance with the Qantas Frequent Flyer program Terms and Conditions. Please also see the Airline Earning Table. Eligible flights are services between Sydney–Cobar, Canberra–Newcastle, Coffs Harbour–Brisbane, Brisbane–Tamworth, Sydney-Moree, Sydney-Cooma, Sydney–Orange, Sydney–Newcastle, Sydney – Mudgee and Sydney–Narrabri.
^ On and from 1 September the Qantas Classic Award table will no longer apply to Award Trips on British Airway flights. The oneworld Classic Award table only applies when your Award itinerary includes at least two oneworld alliance airlines other than Qantas. Please see qantas.com for details.
* Any offer of Qantas Cash® is subject to certain regulatory requirements being satisfied. To be eligible to receive the new Qantas card with the option of Qantas Cash you must be an Australian resident Qantas Frequent Flyer member over 16 years of age. Alternative cards without the payment facility are available to all other members. Other terms and conditions and fees and charges may apply. The proposed issuer of the prepaid facility is Heritage Bank Limited, subject to final agreements which will determine the remuneration and relationships of relevant parties involved with the prepaid facility. This webpage has been prepared without taking into account your objectives, financial situation or needs and you should consider the appropriateness of the information on this webpage having regard to those matters. A Product Disclosure Statement is available at qantascash.com, and will also be given to applicants for the facility. A person should obtain and consider the Product Disclosure Statement before making any decisions about whether the prepaid facility is appropriate for them. MasterCard® and the MasterCard Brand Mark are registered trademarks of MasterCard International Incorporated. PayPass is the trademark of MasterCard International Incorporated. Any advice in this document is provided by Qantas in its capacity as Authorised Representative of Access Prepaid Australia Pty Ltd (AFSL 386 837) (a MasterCard business). Access Prepaid Australia can be contacted at 1800 098 231.
# The new lower points level represents a 20% reduction on the usual points required for a Classic Award booking on Jetstar flights only and does not apply to the taxes, fees and carrier charges which are payable separately.