Latest News From Qantas Frequent Flyer
Qantas Frequent Flyer is proud to introduce Platinum One
Qantas is proud to introduce a completely new level of Frequent Flyer recognition for selected Platinum members. Platinum One will deliver an exceptional range of services to members who earn 3,600 Status credits or more in one membership year, with a minimum of 2,700 on Qantas marketed flights (where status credits would normally be earned≠).
Earn points with Optus
Optus has joined Qantas Frequent Flyer as a major program partner providing members with yet another way to earn points to put towards their rewards. Earn two points per dollar spent on most Optus personal services, including mobile, fixed line phone, broadband and a range of bundles. And you can also earn points on most Optus small to medium business services too. Find out more
An improved upgrade experience
As you may be aware, Qantas Frequent Flyers are able to request a Flight Upgrade Award on selected fares for Qantas operated domestic and international flights (that is, with a QF flight number on your ticket), by registering online or via the call centre+.
From December 2011, when you have registered for a Flight Upgrade Award, we'll notify you with an SMS when your upgrade is confirmed so you can maximise the time to prepare for your upgraded Qantas journey.
On international services, we're also making the following changes from December 2011:
- The ability to register for a Flight Upgrade Award at any time from booking up until 24 hours before your scheduled departure,
- Where possible, Platinum One members will receive successful Flight Upgrade Award confirmation from up to 7 days prior to their departure time; Platinum members will receive successful Flight Upgrade Award confirmation from up to 48 hours prior to their departure time; and Gold, Silver and Bronze members will receive successful Flight Upgrade Award confirmation from up to 24 hours prior to their departure time,
- We will also be processing Flight Upgrade Awards closer to the time of departure. This means there will be fewer empty seats in First, Business and Premium Economy on many occasions. For example, if a customer changes their plans on the day of departure and decides not to travel, we will be able to upgrade another customer into their seat.
And on domestic flights, we're making these changes in early 2012:
- We'll be introducing a domestic registration process for Flight Upgrade Awards on Qantas operated flights (with a QF flight number on your ticket), where your upgrade request can not immediately be confirmed. Confirmation of a successful domestic Flight Upgrade Award from the point of booking, as well as the ability to request 'on departure' Flight Upgrade Awards will remain available.
Bigger baggage allowance
We have listened to your feedback and are pleased to announce that the baggage policy for Gold Frequent Flyer members travelling domestically^ in Economy class has increased to 2 bags weighing 23kg each. When travelling internationally, excluding the Americas, Gold Frequent Flyer members are also entitled to 46kg in Economy and Premium Economy (not piece restricted). Find out more
More domestic check-in options for Silver and Qantas Club members
Faster, Smarter Check-in remains the quickest and easiest way to check-in, but should you have any specific requirements, Silver Frequent Flyer members and Qantas Club members are now able to use the Premium Service desk at our domestic airports. Find out more
Changes to using points for surcharges, fees and taxes
Due to ongoing volatility in fuel prices, from 1 July 2011, when using points for surcharges, fees and taxes on eligible Australia and New Zealand Domestic Classic Award flights, the points required has increased from 3,000 to 4,500 points per segment.
Changes to the Loyalty bonus
From 1 December 2011, Frequent Flyer members earn a Loyalty bonus of 8,000 points for every 500 Status credits earned within a single membership year - up to a maximum of four Loyalty bonuses per membership year.
At the end of your membership year, Status credit balances relating to the calculation of the Loyalty bonus will be reset to zero.
The change to the Loyalty bonus does not impact the Status credits you earn which go towards tier retention.
* The bonus points offer is available by booking any eligible Qantas flight (with a QF code on your ticket) between 00:01 AEDT 16 November 2011 and 23:59 AEDT 23 December 2011. Points are not earned on Classic Award redemptions or on Qantas codeshare flights operated by Jetstar or Jetstar Asia other than in Economy classes B, H, K, L or Y (earn in L class is eligible only when travelling on a oneworld fare product). See the Airline Earning Table at qantas.com for full details. This offer is not transferrable. Frequent Flyer points are not available for members who are restricted from earning points on flight activity. Qantas may extend the offer. Different bonus points offers apply to each Qantas Frequent Flyer membership level; Platinum members receive a 100% bonus, Gold members receive a 50% bonus, Silver and selected Bronze members receive a 25% bonus. The offer applicable to you will be determined by your membership level at the time of travel. Frequent Flyer points will be credited to your Qantas Frequent Flyer account within 6 weeks of travel.
+ Flight Upgrade Awards are subject to capacity controls and availability is limited. Flight Upgrade Awards are not available on Qantas & Partner Classic Awards or on international airfares, including international Qantas & Jetstar Any Seat Awards, booked in E, N, O, P, Q, and X class, which includes some international Red e-Deal fares.
# Status bonus is calculated on the base Economy rate. For eligible flights with that airline’s flight number on your ticket. See qantas.com for details.
^ Excluding Lord Howe Island, Olympic Dam and Mount Hotham. A heavy fee will now be imposed if the bag is over the specified weight.
