Welcome to Platinum One
It's not easy to qualify for Platinum One benefits. To reach this new recognition level, in each membership year you need to earn a minimum of 3,600 Status credits*,with at least 2,700 earned on Qantas marketed flights^ where Status credits normally accrue.
We know when you fly as frequently as you do to reach Platinum One status, travel is so much more than just flying to a destination. It's the whole experience that makes your journey a pleasure. That's why Platinum One members are rewarded with the ultimate level of personalised service and receive additional benefits beyond those offered to other Frequent Flyers.
At your service
Platinum One Special Service Team
We've created the Platinum One Special Service Team to complement the existing special services you receive through your Platinum privileges.
Dedicated to supporting Platinum One members, the team provides assistance when you need help beyond routine requests or where you need urgent assistance.
The team will also proactively monitor, support and enhance your travel experience every step of your journey.
Wherever you are in the world, you can contact Qantas 24 hours a day, 7 days a week.
When things don't go as planned
We are proud of our on time performance however sometimes bad weather, natural disasters, technical problems and other operational issues can cause flight delays and even cancellations.
Whilst we do all we can to minimise disruptions, it's an inevitable part of regular travel. If your plans are ever affected, the Platinum One Special Service Team will be on hand to help personally manage any flight changes or re-routes and provide support to get you back on track as soon as possible and minimise any inconvenience.
Contact us 24/7
Qantas offers dedicated telephone servicing for all Platinum and Platinum One members. For your convienience, these exclusive numbers are printed on the back of your Platinum One Frequent Flyer card.
The Platinum Priority Telephone Service can help with general bookings, Flight Award bookings, Upgrade requests and general servicing, available 24 hours a day, 7 days a week.
The Platinum One Special Service Team offer specialist support including urgent assistance with immediate travel.
Important information:
Information is current as at February 2012 but may change from time to time. Qantas reserves the right to change the benefits on offer to Platinum One members at its discretion and will use best efforts to advise Platinum One members (via email or posted on qantas.com) of any substantial changes.
* Status credits are earned on eligible Qantas, oneworld Alliance airlines, Air Pacific and Jetstar Airlines (limited to Starter Plus, Starter Max and Business Max fares only) services, but please note that fare type and route restrictions may apply. See Airline Earning Table for details. Status credits earned on subsidised airfares do not count toward PlatinumOne qualification.
^ Status credits are earned on Qantas marketed flights (that is, with a QF flight number on your ticket) except on flights operated by Jetstar or Jetstar Asia other than in Economy classes of B, H, K, or Y (earn in L class is eligible only when travelling on a oneworld fare product). See Airline Earning Table for details.
Extra Award seats
Exclusive access to extra Qantas Classic Award seats
When it comes to leisure travel, we know it's important for you to use your points the way you want, when you want. It's easy to book Awards online and you'll continue to receive the same preferential access to Qantas Classic Award seats through qantas.com as you do today.
Platinum One members have access to extra Qantas Classic Award seats+ where available, on selected domestic and international flights on Qantas, with a QF flight number on your ticket. Call the Platinum Priority Telephone Service number on the back of your card for assistance.
Occasionally though, you may need a little extra help. In these special circumstances, send an email to our Platinum One Special Service Team and they'll do all they can to assist with your requests.
This benefit is available for Platinum One members and eligible family members in the same booking.
Say goodbye to Award Assistance Fees when booking flights
Qantas Frequent Flyers can avoid most fees when booking an Award Flight online. Platinum members also have the option of booking Award Flights through the dedicated Platinum Priority Telephone Service - you'll find the number on the back of your card. Platinum One members won't need to pay the usual fee if booking Award Flights over the phone, as we're waiving any Flight Award Assistance Fees~ which would normally apply.
These Platinum One benefits will be available from 07 November 2011 unless otherwise stated. Information is current as at February 2012 but may change from time to time. Qantas reserves the right to change the benefits on offer to Platinum One members at its discretion and will use best efforts to advise Platinum One members (via email or posted on qantas.com) of any substantial changes.
+ Silver, Gold and Platinum Frequent Flyers already receive preferential access, when available, to selected Qantas Classic Award seats, and on selected flights, preferential access for Gold and Platinum may be above access available to Silver and Bronze members. Platinum One members will receive, where available, access to extra Qantas Classic Award seating on selected domestic and international Qantas operated flights (with a QF flight number on your ticket). Classic Award seat availability is limited and some flights may not have any Classic Awards available.
~ Award Assistance Fees will be waived for Platinum One members when booking Award Flights and Award Flight Upgrades using their points when booking through the Platinum Priority Telephone Service. All other fees continue to apply.
Upgrade benefits
Extra upgrade seats
Exclusive access to extra seats for Flight Upgrade Awards+,where available, on Qantas operated domestic flights (with a QF number on your ticket). Contact the Platinum One Special Service Team during business hours for assistance.
A better International upgrade service
Platinum One members have their successful International upgrade requests confirmed where possible from up to 7 days prior to departure, which is up to five days earlier than Platinum members. Successful upgrades may be confirmed by SMS*.
Highest priority, right up until departure
You'll receive priority over other Frequent Flyers for International upgrade requests right up until the day of departure, giving you the best chance of having your request confirmed.
Plus, we'll let you know as soon as we can of your successful upgrade via SMS* even on the day of departure, giving you as much notice as we can so that you can plan accordingly.
Sharing your points, sharing the benefits
It's nice to be able to share your benefits. When you use your points to upgrade an eligible family member, they too can benefit from your Platinum One status. At the time their upgrade request is reviewed (which is based on their Frequent Flyer status) they'll have their upgrade processed at the Platinum One priority level, even if you're not travelling.
Information is current as at February 2012 but may change from time to time. Qantas reserves the right to change the benefits on offer to Platinum One members at its discretion and will use best efforts to advise Platinum One members (via email or posted on qantas.com) of any substantial changes.
+ Flight Upgrade Awards are subject to capacity controls and availability is limited. You must have an eligible paid and confirmed ticket on a Qantas operated service with a QF flight number on your ticket. Not available on Qantas & Partner Classic Awards or other selected airfares, see qantas.com/upgrades for details.
*SMS notification of a confirmed Qantas International Flight Upgrade Award is available only to Qantas Frequent Flyers who are travelling on the upgraded segment, and who have a valid Australian mobile telephone number in their membership profile. Some members may not receive SMS notification due to operational reasons.
Even more for you
Complimentary exit row seating
You enjoy complimentary Exit Row Seating†, where available, on selected Qantas operated International flights (flight numbers QF1-QF199). Exit Row Seating can be requested via our Platinum Priority Telephone Service up until three hours before your scheduled departure time, and Platinum One members will not pay the fee that would normally apply.
Additional premium seating
Platinum One members enjoy access to more seating options in the first few rows of the Economy cabin (subject to availability) when using Advance Seat Selection‡ at qantas.com, on selected Qantas operated flights with a QF number on your ticket. Advance Seat Selection is available on qantas.com immediately after booking.
Complimentary membership of epiQure by Qantas Frequent Flyer
Enjoy the finer things in life with epiQure by Qantas Frequent Flyer - our online community exclusive to Qantas Frequent Flyers offering a wealth of wine, food and rewards. For as long as you remain a Platinum One member, you'll receive complimentary membership of epiQure by Qantas Frequent Flyer±.
The benefits of membership include access to purchase fine wine selected by the Qantas Wine Panel for our First and Business customers, as well as other premium vintages from the Qantas cellars' range of wineries and winemakers.
To activate your complimentary membership, visit epiqure.com.au and login with your Qantas Frequent Flyer number and PIN.
Some of the benefits of epiQure by Qantas Frequent Flyer membership:
- Earn three points for every dollar spent on wine and event tickets~ purchased online using your credit card, and four points per dollar spent at partner selected restaurants+
- Earn a bonus 2,000 points^^ with your first dozen and 8,000 with your fourth
- Attend private invitation-only events such as wine tastings and galas
- Use points to purchase wine and event tickets online
Invitations to special events and experiences
It's the little extras that make all the difference. That's why there's more to Platinum One benefits than just flying. Throughout the year, the Platinum One Special Service Team will be inviting Platinum One members to enjoy a range of other experiences, from family tickets to Qantas sponsored events and other leisure activities such as the chance to take the controls in a Qantas flight simulator.
These Platinum One benefits will be available from 07 November 2011 unless otherwise stated. Information is current as at February 2012 but may change from time to time. Qantas reserves the right to change the benefits on offer to Platinum One members at its discretion and will use best efforts to advise Platinum One members (via email or posted on qantas.com) of any substantial changes.
†Exit Row Seating is at all times subject to availability of requested seats through our Contact Centre and is not available online. More information and full terms and conditions are available here.
‡Advance Seat Selection allows you to select your seat from reserved zones within your booked cabin according to your Frequent Flyer status. It is at all times subject to availability of requested seats. Available on domestic and international Qantas operated flights with a Qantas flight number (QF1-199 for international and QF400-1349 for domestic, excluding QantasLink) immediately after completing your booking up until 3 hours before your scheduled departure. Seat requests cannot be guaranteed due to operational, safety and security requirements. More details and terms and conditions.
± Membership of epiQure by Qantas Frequent Flyer and its benefits are subject to the epiQure by Qantas Frequent Flyer terms and conditions. Platinum One members are offered complimentary membership for the period that they retain Platinum One status (and Platinum One members who are already epiQure by Qantas Frequent Flyer members will have their current epiQure by Qantas Frequent Flyer membership extended for the period that they retain Platinum One status). You must be over 18 years of age and have an Australian delivery address to join. For more information and full terms and conditions visit epiqure.com.au Licence Number: LIQP770010287.
~ epiQure by Qantas Frequent Flyer members earn three points per dollar spent on wine and event ticket purchases made online using a credit card through epiQure by Qantas Frequent Flyer. Points are earned and redeemed in accordance with and subject to the terms and conditions of epiQure by Qantas Frequent Flyer.
+ epiQure by Qantas Frequent Flyer members earn four points per dollar spent at participating partner restaurants. You must show your Qantas Frequent Flyer card to the restaurant at the time of purchase to earn points. Points are earned on meals and beverages only (excluding home deliveries) and are not earned on tips or gratuities.
^^epiQure by Qantas Frequent Flyer members will receive 2,000 points after purchasing 12 bottles of wine and an additional 8,000 points after purchasing 48 bottles of wine. These point offers are additional to any points ordinarily earned for making wine purchases online using a credit card through epiQure by Qantas Frequent Flyer. Redeemable once per member only and eligible purchases must occur in the first 12 months of membership.
