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Terms and Conditions

Effective 24 June 2014

1. Introduction

1.1 These Terms and Conditions form the basis of Qantas Frequent Flyer. They are intended to protect both Members and the Qantas Group. It is the Member's responsibility to read and understand them.

1.2 These Terms and Conditions are effective as at the date specified above and may be amended by Qantas from time to time. The current Terms and Conditions are those available at this website. Members will be provided with a copy of the Terms and Conditions at the time of joining Qantas Frequent Flyer and material changes will be notified to Members in accordance with clause 3.2.

1.3 Every Member is bound by these Terms and Conditions.

1.4 If the Member has activated Qantas Cash®, the PDS will also apply in addition to these Terms and Conditions.

2. Definitions

2.1 In these Terms and Conditions unless the context otherwise requires:

'Accepted Payment Card' means one of the credit cards, charge cards or debit cards (excluding any Qantas voucher or credit voucher) which a Member must use to make a payment, Qantas Cash®, or such other form of payment as approved by Qantas from time to time;

'Active Member' at a point in time, means a Member who has earned or redeemed Qantas Points or Status Credits (excluding any transfer of Points to or from an Eligible Family Member and excluding any conversion of Points from Aquire) on their Membership Account within the previous consecutive 18 whole month period from that point in time;

'Airline Earning Tables' means the tables headed as such, which are located at qantas.com;

'Airline Partner' means an airline (other than a oneworld® Alliance Airline) with which a Qantas Group Company has entered into an agreement to provide for Members to earn Points when flying on certain of that airline's flights or to redeem Qantas Points for travel on certain of that airline's flights, or both;

'Anniversary Month' is the month during which a Member joined Qantas Frequent Flyer, irrespective of the year;

'Any Seat Award' means a Qantas & Jetstar Any Seat Award as defined below;

'Aquire Loyalty Program' or 'Aquire' means the loyalty program described on the website aquire.com.au and known as the Aquire Loyalty Program and any replacement program;

'Award' means any Qantas, oneworld® Alliance Airline, Airline Partner or Non-airline Partner product or service which has been nominated by Qantas as eligible to be obtained by a Member redeeming Qantas Points through Qantas Frequent Flyer, including a Retail Award, an Award Flight or a Flight Upgrade Award;

'Award Flight' means an Any Seat Award and/or a Classic Award, as applicable;

'Base Rate' means the number of Qantas Points earned by a Member on an Eligible Flight at the applicable 'Base Rate' specified in the Airline Earning Tables, not including any bonus;

'Benefits' means any of the facilities, discounts, services or arrangements offered or available to a Member as a result of membership in Qantas Frequent Flyer including earning and redeeming Points and Awards;

'Cabin Class Bonus' means additional Points awarded for travel in a particular class of travel on an Eligible Flight. Cabin Class Bonus will not apply to travel on Qantas and Jetstar Airlines from 1 July 2014;

'Card' means the Qantas Frequent Flyer Membership card that Qantas may issue to the Member, which may include Qantas Cash®;

'Classic Award' means a Qantas & Partner Classic Award as defined below;

'Codeshare Flight' means a flight that has an airline code or number of one airline on the ticket, but which is on an aircraft operated by another airline;

'Combined Classic Award Booking' means an Award Itinerary that includes one or more Classic Award Flights and one or more Flights that are not Classic Award Flights;

'Complimentary Gold Membership' means the complimentary Gold Frequent Flyer status level awarded to a family member or friend of a Platinum Member in accordance with clause 20.3;

'Eligible Family Member' of a Member means any person the Member can demonstrate, to the reasonable satisfaction of Qantas, as being related to that Member in any of the ways described below:

  • Husband/Wife
  • Parent/Step-parent
  • Domestic Partner/De Facto
  • Child, including foster & step-child
  • Brother/Sister
  • Half Brother/Sister
  • Grandparent
  • Grandchild
  • Son/Daughter-in-law
  • Brother/Sister-in-law
  • Father/Mother-in-law
  • Uncle/Aunt
  • Nephew/Niece
  • First cousin

'Eligible Flight' has the meaning given in clause 9.3.1;

'Eligible Qantas Cash® Member' means a Member who is at least 16 years of age and has an Australian residential address recorded with Qantas Loyalty;

'Emirates' means Emirates, the international airline operated under the brand "Emirates" by the Emirates Group of companies;

'E-Ticket' means an itinerary and/or receipt in respect of a booking issued electronically, but for which no paper ticket is issued;

'Fare Conditions' means all terms and conditions of a fare, ticket or carriage, however described, which apply in relation to one or more Flights;

'Fee Schedule' means the schedule of fees for Qantas Frequent Flyer services, which is located at qantas.com;

'Flight' means one way travel (without a Stopover) on a scheduled air service with a single flight number (even if the travel includes a change of aircraft). If travel includes a change of flight number, each change is a new Flight even if there is no change of aircraft;

'Flight Segment' means a Segment that has been or is intended to be flown;

'Flight Upgrade Award' or 'Flight Upgrade' means the redemption of Qantas Points for travel in a higher cabin than the class for the fare tendered, as further described in clauses 16 and 17, and includes an On Departure Upgrade Award;

'Frequent Flyer Service Centre' means a centre operated by or on behalf of a Qantas Group Company where membership information is processed and/or Qantas Frequent Flyer is administered;

'Itinerary' means the detailed record held by Qantas, a oneworld Alliance Airline or an Airline Partner of a journey or intended journey;

'Jetstar Airlines' means each of Jetstar (JQ), Jetstar Asia (3K), Valuair (VF) and Jetstar Japan (GK);

'jetstar.com' means the internet site which may be found at jetstar.com;

'Loyalty Bonus' means the bonus Qantas Points earned under clause 20.5;

'Marketing Carrier' means the airline whose airline code or number (eg 'QF' for Qantas) is recorded on the ticket;

'Member' means a person who is a member of Qantas Frequent Flyer;

'Membership' means membership of Qantas Frequent Flyer;

'Membership Account' means the record of a Member's Membership, which is available to the Member online at qantas.com;

'Membership Year' commences on the first day of the month following a Member's Anniversary Month and concludes on the last day of the Member's Anniversary Month the following year;

'Minimum Points Guarantee' means the minimum number of Qantas Points earned by a Member on selected Eligible Flights specified as the 'Minimum Points Guarantee' in the Airline Earning Tables;

'Non-airline Partner' means an entity, other than an airline, with whom a Qantas Group Company has entered into an agreement to provide for Members to earn Qantas Points when acquiring certain goods or services (or as otherwise agreed with that Qantas Group Company) or to redeem Qantas Points for certain goods or services, or both;

'On Departure Upgrade Award' or 'On Departure Upgrade' is a Flight Upgrade Award for a Qantas domestic flight redeemed on the day of departure in accordance with clause 17;

'oneworld Alliance Airline' means any airline that is a member of the oneworld® alliance from time to time; View a list of oneworld members.

'oneworld Award' is defined in clause 14.5.1;

'Operating Carrier' means the carrier operating the aircraft for a Codeshare Flight;

'PDS' means the Qantas Cash® Product Disclosure Statement and terms and conditions which is available at www.qantascash.com as amended from time to time;

'PIN' means the personal identification number which is issued to the Member by Qantas or nominated by the Member and accepted by Qantas (as applicable). This is used for accessing the Membership online and for verification purposes. It is different from any PIN issued for Qantas Cash®;

'Points' or 'Qantas Points' or 'Qantas Frequent Flyer points' means frequent flyer points awarded to Members in Qantas Frequent Flyer pursuant to these Terms and Conditions. Points are also referred to as 'Qantas Points' and 'Qantas points' in these Terms and Conditions and in Qantas Frequent Flyer marketing and communications;

'Points Plus Pay' means the redemption of Qantas Points and payment of money by Accepted Payment Card in order to receive an Award subject to these Terms and Conditions;

'Priority Economy Class Seat Purchase' is a benefit for Platinum Members and is governed by the conditions in clause 20.4;

'Qantas' means Qantas Airways Limited ABN 16 009 661 901;

'Qantas Cash' means the multi-currency reloadable prepaid facility which may be available on the Card. Use of the facility is subject to the PDS and the facility is only available to an Eligible Qantas Cash Member;

'Qantas Emirates Alliance' means the alliance pursuant to which Qantas and Emirates cooperate in respect of various aspects of their respective commercial businesses, as contemplated by the Master Coordination Agreement between Qantas and Emirates dated 6 September 2012 (as amended or restated from time to time);

'Qantas & Jetstar Any Seat Award' or 'Any Seat Award' means:
(a) a ticket and reservation for one or more Flights with a Qantas (QF) flight number; or
(b) a ticket and reservation for one or more Flights with a Qantas (QF) flight number together with a ticket and reservation (or booking) for onward travel on one or more Flights with a Qantas Interline Airline that Qantas makes available for booking with those Qantas (QF) flights as part of a Qantas Any Seat Award; or
(c) a booking for one or more Flights with a Jetstar (JQ), Jetstar Asia (3K), Valuair (VF), Jetstar Japan (GK) or Jetstar Pacific (BL) flight number; or
(d) a booking for one or more Flights with a Jetstar (JQ) flight number together with a booking (or ticket and reservation) for onward travel on one or more Flights with Qantas and/or a Qantas Interline Airline that Qantas makes available for booking with those Jetstar (JQ) flights as part of a Qantas & Jetstar Any Seat Award,

and described by Qantas as an 'Any Seat Award', which a Member obtains through Qantas Frequent Flyer by redeeming Qantas Points only or by redeeming Qantas Points and paying money, in accordance with these Terms and Conditions, but does not include a Classic Award;

'Qantas & Partner Classic Award' or 'Classic Award' means a ticket and reservation for one or more Flights with a Qantas (QF) or a oneworld Alliance Airline or an Airline Partner (including Jetstar Airlines) flight number, and described by Qantas as a "Classic Award", which a Member obtains through Qantas Frequent Flyer by redeeming Qantas Points, in accordance with these Terms and Conditions;

'Qantas Frequent Flyer' means the frequent flyer program operated by a Qantas Group Company;

'Qantas Group' means all the Qantas Group Companies;

'Qantas Group Company' means Qantas or any related body corporate (as that term is defined in the Corporations Act 2001 (Cth)) of Qantas from time to time;

'Qantas Interline Airline' means any airline (other than Qantas) on which Qantas makes available (from time to time) Flights for booking as part of a Qantas & Jetstar Any Seat Award;

'Qantas Loyalty' means the Qantas Group Company that is responsible for administering Qantas Frequent Flyer;

'Qantas Points' has the same meaning as Points (as defined above);

'Qantas Store' means the service (referred to as the Qantas Store or Qantas Frequent Flyer Store or QFF Store or The Store) through which Members may obtain retail goods or services or vouchers (excluding Award Flights and Flight Upgrade Awards) by redeeming Qantas Points, or by redeeming Qantas Points and paying an amount of money, and paying all identified surcharges, charges, fees, GST and taxes, in accordance with these Terms and Conditions and the Store Terms and Conditions;

'qantas.com' means this internet site;

'Relevant Member' means a Member:

(a) whose Membership commenced on or after 31 March 2013; and
(b) who has flown on more than four flight sectors operated by Emirates:
(i) in any consecutive five year period between the 31 March 2013 and the Emirates Termination Date; or
(ii) in the event the Emirates Termination Date falls before the 5th anniversary of the 31 March 2013, during the period between the 31 March 2013 and the Emirates Termination Date;

'Refundable Proportion' means the notional dollar value of the unused refundable portion of the Award Flight Segment or Segments of an Itinerary, that is allocated by Qantas Loyalty based on the original fare or commercial ticket value, less than any applicable cancellation fee (or refund fee) set out in the applicable Fare Conditions;

'Retail Award' means a good or service or voucher which may be obtained by a Member through the Qantas Store in accordance with these Terms and Conditions and the terms and conditions of the Qantas Store;

'Segment' means the portion of a journey between two consecutive points listed on an Itinerary. Segments may either be Flight Segments or Surface Segments;

'Status Bonus' means Qantas Points awarded to Members with a particular Membership status level, in addition to the applicable Base Rate, for travel on certain Eligible Flights as further detailed in the Status Bonus Table on qantas.com;

'Status Credits' are credits which are awarded to Members in accordance with clause 20 and which entitle Members to attain a higher program status level or retain a current status level;

'Stopover' in relation to:
(a) an Australian domestic Itinerary, means a break of journey at an intermediate point when onward travel does not take place on the same calendar day; and
(b) for all other Itineraries, including those containing a domestic to international connecting flight, means when a passenger arrives at an intermediate point and is not scheduled to depart within 24 hours of arrival;

'Store Terms and Conditions' means the terms and conditions applicable to Retail Awards and the redemption of Qantas Points to obtain Retail Awards as set out at the Qantas Store website (which may be accessed via qantas.com), as varied from time to time;

'Surface Segment' means a Segment where transport details are not recorded in the Award Flight Itinerary;

'Terms and Conditions' means these Qantas Frequent Flyer Terms and Conditions;

'The Qantas Club' means the Airport lounge program of that name;

'Transfer' in relation to:
(a) an Australian domestic Itinerary, means a break of journey at an intermediate point when onward travel takes place on the same calendar day; and
(b) for all other Itineraries, including those containing a domestic to international connecting flight, means when a passenger arrives at an intermediate point and is scheduled to depart within 24 hours of arrival;

Definition of "Trip" effective until 31 August 2013
Note: This definition will be effective until 31 August 2013. Please see below for the new definition of "Trip" that will be effective from 1 September 2013.

"Trip" means a series of one or more consecutive Flight Segments within an Itinerary:
(a) that does not include:
(i) a Stopover; or
(ii) a Flight Segment whose arrival city is the same as the departure city of any other Flight Segment in that series (in this instance the Trip will be broken at the farthest point from the departure city for that series);
(b) not exceeding the maximum permitted miles in the Qantas, Jetstar or Partner Classic Award tables as applicable (see qantas.com for the tables); and
(c) not broken by a change to or from any airline included in the Partner Classic Award table (see qantas.com for the tables), excluding:
(i) any change from a British Airways Flight Segment included in the Qantas Classic Award table to a British Airways Flight Segment included in the Partner Classic Award table; and
(ii) any change to or from any airline included in the Qantas Classic Award table to or from any British Airways Flight Segment included in the Qantas Classic Award table.

Note: in paragraphs (c)(i), and (ii):

  • "a British Airways Flight Segment included in the Qantas Classic Award table" means a Flight Segment with a BA flight number which if it were the only Flight Segment in an Itinerary it would be covered by the Qantas Classic Award table (see qantas.com for the table); and
  • "a British Airways Flight Segment included in the Partner Classic Award table" means a Flight Segment with a BA flight number which if it were the only Flight Segment in an Itinerary it would be covered by the Partner Classic Award table (see qantas.com for the table).;

Definition of "Trip" with effect from 1 September 2013
Note: The above definition of "Trip" will be effective until 31 August 2013. Please see below for the new definition of "Trip" that will be effective from 1 September 2013.

"Trip" means a series of one or more consecutive Flight Segments within an Itinerary:
(a) that does not include:
(i) a Stopover; or
(ii) a Flight Segment whose arrival city is the same as the departure city of any other Flight Segment in that series (in this instance the Trip will be broken at the farthest point from the departure city for that series);
(b) not exceeding the maximum permitted miles in the Qantas, Jetstar or Partner Classic Award tables as applicable (see qantas.com for the tables); and
(c) not broken by a change to or from any airline included in the Partner Classic Award table (see qantas.com for the table).

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3. Changes to Qantas Frequent Flyer

3.1 Subject to clause 3.2, Qantas Loyalty reserves the right to make any changes (whether material or otherwise) to Qantas Frequent Flyer, the Terms and Conditions, the PDS, the Awards or Benefits offered and the Fee Schedule, including:

a) changes to:

  • the ways in which Qantas Points are earned and redeemed;
  • Point earning and redeeming rates and Eligible Flights;
  • Award Flight blackouts or non-bookable periods;
  • limitations on the number of Classic Awards and Flight Upgrade Awards redeemable on particular flights;
  • Awards or Benefits, including the continued availability of Awards or Benefits;
  • Award restrictions or conditions;
  • Status Credit restrictions and conditions;
  • membership level requirements and benefits;
  • ticketing procedures;
  • ticketing and service charges and other fees; and
  • the expiry of accrued Qantas Points;

b) changes to the parties included as oneworld Alliance Airlines, Airline Partners or Non-airline Partners, or the products and services offered by any of those parties on which Qantas Points may be earned;
c) changes to any oneworld Alliance Airline, Airline Partner or Non-airline Partner participation including restrictions on earning and/or redeeming Qantas Points, cancellations, Point earning and redemption levels, Awards or Benefits; and
d) changes to any Qantas Group Company products, services or flights.

3.2 Qantas Loyalty will use best efforts to advise Members of material changes to these Terms and Conditions and, where such changes will limit Benefits:
(a) where the Benefit is provided by Qantas, to give Members at least 3 months notice;
(b) where the Benefit is provided by a third party, where possible give Members at least 30 days notice.

3.3 Without limiting this clause 3 in any way, Members will be taken to have received the notice referred to in clause 3.2 if Qantas Loyalty notifies Members of the change by:
(a) for Members living in Australia or New Zealand, providing notice at the email address provided to Qantas Loyalty by the Member or, if no valid email address is held by Qantas Loyalty, by posting details of the changes on qantas.com;
(b) for Members living outside Australia or New Zealand, posting details of the changes on qantas.com

3.4 Except as otherwise stated in applicable Fare Conditions, if an Award ceases to be available after it has been booked by a Member, Qantas Loyalty will (at the Member's option) either refund the Qantas Points redeemed by the Member to obtain the Award or provide an alternative Award of similar value.

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4. Termination or Suspension of Qantas Frequent Flyer

4.1 Qantas gives no warranty as to the continuing availability of Qantas Frequent Flyer. Qantas Loyalty may terminate or suspend Qantas Frequent Flyer at any time. Qantas will give at least six months notice to Members of such termination or suspension, except if Qantas ceases to operate an airline business in which case Qantas Frequent Flyer will cease immediately.

4.2 If Qantas Loyalty terminates or suspends Qantas Frequent Flyer, Members will be able to redeem Qantas Points during the notice period in accordance with these Terms and Conditions, except where Qantas is ceasing to operate an airline business and/or has gone into liquidation or other form of administration, in which case Qantas Loyalty may terminate or cancel any Awards or Benefits immediately without notice.

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5. Membership

5.1 Membership of Qantas Frequent Flyer is open only to individuals. Membership is not open to families, groups, companies, trusts, partnerships, other entities, government departments, agencies, animals or inanimate objects.

5.2 Persons wishing to become Members must apply for Membership and pay any applicable joining or other fees. Membership is offered at the discretion of Qantas. Qantas has the right to accept or reject any application for Membership.

5.3 Each Member may have only one Qantas Frequent Flyer account.

5.4 Successful applicants will be assigned a Membership number and PIN and may be sent a Membership kit. The PIN, Membership number and Member's surname, along with information such as Member's mother's maiden name, birth date, and/or recent travel details, will be used for security of the Member's Membership information. It is the Member's responsibility to ensure that their PIN and other security information are kept secure.
Note: to ensure your PIN is kept secure, never write it down and, if you change your PIN, avoid choosing obvious numbers like your date of birth or the last four digits of your phone number.

5.5 New Members may, before they use their Membership and within two weeks of receiving their Membership number, notify Qantas Loyalty that they no longer wish to be a Member. Qantas Loyalty will then cancel their Membership and refund any joining or other fees paid for that Membership. Otherwise, Membership is non-refundable and is not transferable.

5.6 A Member's mailing address may be used to determine their eligibility for Benefits, promotions and other offerings.

5.7 Each Member must advise Qantas Loyalty of any change of name, address, or other details as soon as practicable after the change. Changes to the mailing address, PIN or other details may be made directly on qantas.com or by calling or e-mailing the Frequent Flyer Service Centre. Members must supply their Membership number, PIN and any requested security information when making any such changes. Written proof must be supplied for any change of name, and may be required for other changes. Qantas and Qantas Loyalty are not responsible for any failure by a Member to notify Qantas Loyalty of any changes in accordance with this clause, or for any incorrect changes notified to Qantas or Qantas Loyalty.

5.8 Changes to Qantas Cash details including name, address, and contact telephone numbers must be notified and updated separately from the Membership details. An Eligible Qantas Cash Member must update their personal details relating to Qantas Cash by contacting the Qantas Cash Service Centre on 13 11 31.

5.9 Members may, at any time, cancel their Membership by providing written notice to Qantas. Cancelling Membership will also terminate Qantas Cash and clause 16 of the PDS will apply.
Note: Upon receipt of a written notice under clause 5.9, Qantas will cancel the relevant Membership and all accumulated Qantas Points in that Member's account will immediately expire. Accordingly, Qantas Loyalty recommends that Members carefully plan all cancellations to avoid unintentional loss of accumulated Qantas Points.

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6. Use of the Card, Membership number and Benefits

6.1 By using the Card or Membership number, or claiming any Benefit, the Member agrees to be bound by the Terms and Conditions and provides the consents specified in clause 22 relating to personal information. Qantas Points may only be earned and/or redeemed in accordance with these Terms and Conditions as amended from time to time. All conditions relating to the Qantas Cash component of the Card are set out in the PDS.

6.2 The Card is and will remain the property of Qantas and must be returned on demand. It is not a payment card unless an Eligible Qantas Cash Member applies for and activates Qantas Cash.

6.3 The Card, Membership number and PIN are valid for use only by the Member and are not transferable in any circumstances. If there is a validity period on a Card, the Card may be used only during that validity period. A seperate validity period may apply to Qantas Cash, regardless of any validity period shown on the Card.

6.4 Qantas Loyalty reserves the right at any time to require the Member to produce their Card and to quote their Membership number and PIN in order to earn Qantas Points with Qantas or in connection with a transaction with any Non-airline Partner, oneworld® Alliance Airline, or Airline Partner, or while booking, ticketing or while the Member is travelling on or claiming or utilising any Qantas Points, Awards or Benefits.

6.5 In the event of loss, theft or unauthorised use of a Card or unauthorised use of a Membership number or PIN, it is the Member's responsibility to advise Qantas Loyalty as soon as possible. The Member is liable for all use of the Card, PIN or Membership number until Qantas Loyalty is notified of the loss, theft or unauthorised use.

6.6 In addition, in the event of loss, theft, damage or unauthorised use of a Card with Qantas Cash enabled, clauses 13 (Loss, Theft and Misuse) and 14 (Liability for Unauthorised Transactions) of the PDS will apply.

6.7 A Replacement Card Fee (see the Fee Schedule) will be charged when a replacement Card is issued. A request for waiving the Replacement Card Fee can be made only under the following circumstances:

(a) a change of name due to marriage, divorce or deed poll - relevant documentation required;
(b) the card has an inoperable magnetic strip - the Card must be returned to Qantas Loyalty;
(c) the card was stolen - police report or reference number required; or
(d) the Card was sent by Qantas Loyalty but was not received (lost in the mail) - notification must be made within two months of joining or changing status level.

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7. Member obligations and responsibilities

7.1 Members must not:

(a) act in any way which breaches these Terms and Conditions; or
(b) abuse or misuse Qantas Frequent Flyer, any Awards, Benefits, facilities, services or arrangements accorded to the Member as a result of Membership including by:
(i) engaging in illegal or fraudulent activities;
(ii) supplying or attempting to supply false or misleading information, or making a misrepresentation to Qantas Group Company or any oneworld Alliance Airline, Airline Partner, Qantas Interline Airline or Non-airline Partner;
(iii) selling, assigning, transferring or acquiring, or offering to sell, assign, transfer or acquire any Award, Benefit or Qantas Points other than in accordance with these Terms and Conditions;
(iv) acting in a hostile, abusive or aggressive way towards Qantas Group Company staff or the staff of any oneworld Alliance Airline, Airline Partner, Qantas Interline Airline or Non-airline Partner;
(v) acting in an unruly manner on board a flight or in any airport lounges; or
(vi) refusing to follow reasonable instructions from any Qantas Group Company staff or the staff of any oneworld Alliance Airline, Airline Partner, Qantas Interline Airline or Non-airline Partner.

7.2 Each Member is responsible for ensuring that they have sufficient Qantas Points to redeem for any Award that they request.

7.3 Each Member is responsible for regularly checking their Membership Account and must:
(a) notify Qantas Loyalty of any omissions, incorrect entries or other discrepancies within twelve months of the applicable flight;
(b) notify Qantas Loyalty or the applicable partner (as specified by Qantas Loyalty) of any omissions, incorrect entries or other discrepancies within six months of any other transaction (or such other period specified by the partner).
Note: Some partners may require the Member to present their Card at the time of transaction and may not accept retrospective claims for Qantas Points. Members should check with the individual partner on their requirements.

Qantas Loyalty (and each Non-airline Partner, oneworld® Alliance Airline and Airline Partners) reserves the right to require proof of earning from the Member, including copies of ticket coupons and/or original boarding passes from flights claimed to have been flown or copies of receipts or similar documentation, for example, car rental agreement, hotel voucher or hotel bill.

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8. Suspension or Termination of Membership

8.1 If a Member has committed a material breach of any of the Terms and Conditions or has failed to pay any money due under Qantas Frequent Flyer, or The Qantas Club or Aquire by the due date, whether intentionally or otherwise, then Qantas Loyalty may do any one or more of the following:
(a) suspend or terminate the Member's Membership and/or the right of the Member to use the Card;
(b) reverse or cancel the Member's Qantas Points or any part thereof; or
(c) cancel or refuse to honour any Awards (including ticketed Award Flights), Benefits or both, that have been redeemed by or provided to the Member.

8.2 If Qantas Loyalty intends to take action under clause 8.1, it will notify the Member of its intention and the reason for that action. The Member will then have 21 days to respond to this notice by rectifying the breach (where possible) and providing any reason why Qantas should not take action (provided that Qantas Loyalty may suspend the Member's account until any review is completed). Qantas Loyalty will review the response and advise the Member of its position.

8.3 Membership will terminate automatically on the death of a Member. Qantas Points earned but not yet redeemed or transferred prior to the death of the Member will be cancelled. Qantas Loyalty will close the Member's account on notification of the Member's death. Qantas Loyalty will not be liable for any loss or damage whatsoever suffered by any person as a result of such cancellation.

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9. Earning Qantas points

9.1 General

9.1.1 To earn Qantas points, Members must quote their name and Membership number, and may be required to produce their Card when acquiring, taking or utilising eligible Qantas, oneworld Alliance Airline, Airline Partner or Non-airline Partner products or services.

9.1.2 A Member may earn Qantas Points only in relation to:
(a) Eligible Flights taken after the Member's enrolment date and up to 30 days prior to that date;
(b) eligible transactions (acquisition of goods or other activities or transactions) entered into after the Member's enrolment date; and
(c) eligible purchases made using Qantas Cash.
Except as provided elsewhere in these Terms and Conditions, or as otherwise specified by Qantas Loyalty, Points may be credited only to the account of the Member who has acquired the eligible goods or services, entered into an eligible transaction or taken an Eligible Flight.

9.1.3 Points will not be awarded in relation to any products or services that are cancelled, refunded or returned. Qantas Loyalty may cancel or deduct any Points that have been awarded in relation to cancelled, refunded or returned products or services.

9.1.4 Members who earn points in another airline, hotel or car rental loyalty programs may not be eligible to receive Qantas Points for the same flight, hotel stay, car rental or other transaction if specified by Qantas Loyalty. Such Members must nominate prior to travel, stay or rental the loyalty program in which they wish to earn points. Points cannot be transferred between programs conducted by Qantas Loyalty and those conducted by other parties, unless otherwise specified by Qantas Loyalty.

9.2 Qantas points validity

9.2.1 Except as otherwise provided in these Terms and Conditions, Points will not expire as long as the Member remains an Active Member.

9.2.2 All Points held in a Qantas Frequent Flyer account of a non-Active Member will expire at midnight Sydney, Australia time at the end of the 18th consecutive month for which the Member has not earned Points or Status Credits or redeemed Points (excluding any transfer of Points to or from an Eligible Family Member and excluding any conversion of Points from Aquire). For this purpose, Points earned in relation to Eligible Flights are deemed to be earned on the date the Eligible Flight was taken. Within 60 days of the Points expiration date, Qantas Loyalty will notify Members of the number of Points that are about to expire and the expiration date as follows:
(a) Online activity statements display a warning to the Member;
(b) Members who continue to receive paper activity statements, will receive an activity statement which includes a notification that Points are about to expire; and
(c) Members who have opted to receive communications online and via email, will receive a notification within their monthly electronic newsletter.

9.2.3 Points cannot be re-credited once they have expired.

9.2.4 Qantas Loyalty reserves the right to reverse or cancel any Points credited to a Member incorrectly, or not in accordance with, or in breach of, the Terms and Conditions at any time.

9.3 Earning Qantas points for air travel

9.3.1 Subject to the exclusions in clauses 9.3.2 and 9.4, Points for air travel may be earned only for paid travel or Any Seat Awards (excluding for the avoidance of doubt any Classic Award) on regular scheduled flights where the Qantas flight number or the flight number of the applicable oneworld Alliance Airline or Airline Partner is shown on the Itinerary ('Eligible Flight').

9.3.2 For the purposes of earning Points, Status Credits and the Minimum Points Guarantee, Eligible Flights exclude Codeshare Flights where the Operating Carrier is Qantas, a oneworld Alliance Airline or an Airline Partner aircraft, and where another airline's flight number is entered on the ticket, unless that flight has been specified by Qantas Loyalty as an Eligible Flight. It is the responsibility of the Member to check whether a proposed booking is eligible to earn Points, Status Credits or the Minimum Points Guarantee and if so how many Points or Status Credits will be earned.

9.3.3 Points may be earned for each Flight Segment travelled on Eligible Flights by a Member. The number of Points earned is either:
(a) specified in the Airline Earning Tables; or
(b) calculated using the shortest distance on the surface of the globe between the origin and destination of the Flight Segment, regardless of any intermediate stops.

9.3.4 The Minimum Points Guarantee applies only to the Eligible Flight Segments specified as eligible for Qantas Points earn in the Airline Earning Tables. Subject to the exclusions in clauses 9.3.2 and 9.4, if the number of Qantas Points otherwise earned on those flights after the application of any applicable bonus would be less than the applicable Minimum Points Guarantee specified in the Minimum Points Guarantee Table(s), the Member will earn the Minimum Points Guarantee specified in the Minimum Points Guarantee Table(s) on qantas.com.

9.4 Qantas points are not earned on all flights

9.4.1 Points are not earned for travel on:
(a) flights or booking classes that are not listed in or are excluded in the Airline Earning Tables;
(b) infant fares (infant fares do not include infants travelling in their own paid seat);
(c) charter flights;
(d) freighter flights;
(e) free tickets
(f) Classic Awards;
(g) travel industry rebated tickets;
(h) competition prize tickets;
(i) transport other than air transport unless specified by Qantas;
(j) tickets acquired at an auction; or
(k) tickets which are restricted from earning Points or are subject to any specific provisions excluding the accumulation of Points.

9.5 Cabin Class Bonus and Status Bonus

9.5.1 A Cabin Class Bonus may apply for travel on an Eligible Flight in Premium Economy, Business or First class, Jetstar Business Max fares, and, in the case of British Airways, in World Traveller Plus, as specified in the Airline Earning Tables. Any applicable Cabin Class Bonus will be credited according to the class booked for travel, not the cabin flown or any waitlisted class. Cabin Class Bonuses will not be credited for unpaid travel in, or unpaid upgrades to, a higher class. Cabin Class Bonus will not apply to travel on Qantas and Jetstar Airlines from 1 July 2014. Members should check the Airline Earning Tables for details. Cabin Class Bonuses do not apply to Classic Awards.

9.5.2 A Status Bonus will be applied at the applicable rate specified in the Airline Earning Tables for Silver, Gold and Platinum members, only for those Eligible Flights to which a Status bonus is expressed to apply in the Airline Earning Tables. For this purpose, the Member's status is determined at the time the Eligible Flight was flown. Status Bonuses do not apply to Classic Awards.

9.5.3 Applicable bonuses are added to the applicable Base Rate for the flight undertaken. See the Earning Points section at qantas.com for worked examples.


9.6 Earning Qantas points for hotel stays (for Points offered by hotel partners)

9.6.1 Points in relation to goods and services of hotel Non-airline Partners are earned in accordance with the rates and terms and conditions determined by the hotel and are subject to change. Members should check the applicable rates, terms and conditions with the relevant hotel before purchasing any such products or services. A list of hotel Non-airline Partners is available at this website.

9.6.2 Points may be earned only by the Member whose name appears on the invoice for the hotel stay and by only one Member per hotel stay. Points cannot be split between two or more Members occupying the same room.

9.6.3 Points are awarded for hotel stays purchased at rates deemed eligible by the hotel. Unless otherwise specified by the hotel, Points will not be earned for stays of the following types:
(a) stays purchased as part of package holidays;
(b) free hotel stays;
(c) stays at industry discount rates;
(d) stays at group rates or other special promotional rates; or
(e) stays using Award vouchers or discount certificates.

9.6.4 For hotel Non-airline Partners where Points are earned on the basis of the amount spent, unless otherwise specified by the hotel, Points are earned on the total amount for accommodation, meals, beverages, phone and laundry charged to the room account.

9.6.5 For hotel Non-airline Partners where the Points are earned on a per stay basis, unless otherwise specified by the hotel, consecutive nights at the same hotel will be considered as one stay, regardless of the number of check-ins.

9.6.6 This clause 9.6 does not apply to Points offered to Members by Qantas Loyalty (as opposed to offers made by the hotel partner) for hotel bookings made at this website. Additional terms and conditions for earning Points offered by Qantas Loyalty for booking selected hotels at this website apply and are available at this website.

9.7 Earning Qantas points for car rentals

9.7.1 Points in relation to goods and services of car rental Non-airline Partners are earned in accordance with the rates and terms and conditions determined by the car rental company and are subject to change. Members should check the applicable rates, terms and conditions with the relevant car rental company before purchasing any such products or services.

9.7.2 Points may be earned only by the Member whose name appears on the invoice for the car rental and by only one Member per car rental. Points cannot be split between two or more Members participating in the same car rental.

9.7.3 Points are awarded for car rentals purchased at rates deemed eligible by the car rental company. Unless otherwise specified by the car rental company, Points will not be earned for car rentals of the type described below:
(a) car rentals purchased as part of package holidays;
(b) free car rentals;
(c) car rentals at industry discount rates;
(d) car rentals at group rates or other special promotional rates; or
(e) car rentals using Award vouchers or discount certificates.

9.7.4 Where Points are earned on the basis of the amount spent, only charges relating to time and distance usage will accrue Points. Points will not be earned in relation to taxes (including GST) or for charges for insurance, petrol, use of car phones and other miscellaneous charges.

9.7.5 Where Points are earned on a per rental basis, consecutive daily rentals within the same city are considered as one rental.

9.8 Other Ways to earn Qantas points or receive Benefits

9.8.1 The Qantas Group has other arrangements with Non-airline Partners in relation to the awarding of Points to Members. Such arrangements may change from time to time and may include the awarding of Points for participation in loyalty schemes or promotions, as purchasing incentives and as performance incentives. The Qantas Group may, from time to time, participate in other such arrangements or approve other ways in which Members may earn Points or be eligible for Awards or Benefits (and additional terms and conditions applicable to earning those Points, Awards or Benefits will be made available by the applicable partner and/or at or through this website).

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10. Activity statements

10.1 Members may access account information without charge at qantas.com.

10.2 Members may request statements in hard copy from the Frequent Flyer Service Centre. A Statement Request Fee (see the Fee Schedule) applies.

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11. Family transfers

11.1 Up to four (4) times in any 12 month period a Member may transfer Qantas Points to an Eligible Family Member, on the following basis:
(a) the Eligible Family Member receiving the Qantas Points must be a Member before the transfer is made;
(b) the Member transferring the Qantas Points must specify the name and Membership number of, and nature of their relationship with, the Eligible Family Member receiving the Points;
(c) a transfer must be for at least 5,000 Qantas Points but no more than 100,000 Qantas Points, and must be in whole numbers of Points;
(d) once Qantas Points have been transferred, the transfer cannot be reversed or cancelled by either the Member transferring the Points or the recipient;
(e) the Qantas Group is not responsible for any incorrect transfers made at this website where the incorrect transfer is not due to an error by the Qantas Group, its employees or agents, and in such circumstances will not refund any Qantas Points incorrectly or mistakenly transferred; and
(f) family transfers do not count as activity for the purpose of preventing Qantas Points from expiring.

11.2 All transfers of Qantas Points to an Eligible Family Member which are completed by telephone will incur an Award Assistance Fee (see Fee Schedule).

11.3 Members must not require or receive any consideration (in the form of a payment or otherwise) for any transfer to an Eligible Family Member.

11.4 Members should note that such a transfer may have tax implications. Members are advised to check with their accountant or tax adviser for further information.

11.5 Family transfers may be made at this website, or by such other method advised by Qantas Loyalty from time to time.

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12. Redeeming Qantas points for Awards

12.1 Award availability is limited.

12.2 For Awards other than Award Flights, in addition to the Qantas Points required for an Award, Members must pay any other amounts quoted at the time of booking and any applicable Awards Assistance Fees.

12.3 Members may assign Awards that they obtain through Qantas Frequent Flyer to their Eligible Family Member subject to any terms and conditions applicable to the Award. However, there may be tax implications on such a transfer.

12.4 Awards may be subject to personal income or other tax assessment. Members are advised to check with their accountant or tax adviser for further information.

12.5 The Terms and Conditions applicable to an Award redemption will be those in force at the time the Qantas Points are redeemed for that Award.

12.6 The number of Qantas Points that must be redeemed in relation to a particular Award, and the amount that must be paid as part of a Points Plus Pay redemption, are determined by Qantas Loyalty. Qantas Loyalty may require a minimum number of Points be redeemed as part of any Points Plus Pay redemption. Qantas and Qantas Loyalty do not give any warranty or make any representation in relation to the underlying value of any Awards.

12.7 Members must have in their account at least the number of Qantas Points required to redeem the chosen Award at the time the booking or redemption is processed. Any payment of a money amount required to obtain an Award must be paid using an Accepted Payment Card at the time of booking or redemption.

12.8 Qantas Loyalty reserves the right to charge a fee for use of certain Accepted Payment Cards.

12.9 Any credit or refund made to a Member under these Terms and Conditions will be made:
(a) in Qantas Points to the extent that the Member redeemed Points to obtain the Award; and
(b) in money refunded to the Member's Accepted Payment Card to the extent that the Member paid money to obtain the Award, less any applicable fee.

12.10 Qantas Points cannot be converted to or exchanged for money.

12.11 Qantas Loyalty may make (or may arrange for third parties to make) other Awards available for redemption through Qantas Frequent Flyer for a specified period. Details and any additional terms and conditions applicable to those other Awards will be provided by the applicable Award supplier and/or at this website.

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13. Redeeming Qantas points for Award Flights

13.1 General

13.1.1 This clause 13 applies to all Award Flights, including Qantas & Partner Classic Awards and Qantas & Jetstar Any Seat Awards. Further provisions specific to Classic Awards and Any Seat Awards are set out in clauses 14 and 15 respectively.

13.1.2 Subject to Qantas Loyalty's right to change them, all Award Flights are governed by and subject to the Fare Conditions applicable to that Award Flight and these Terms and Conditions at the time of booking (and can be viewed at this website or at jetstar.com as applicable). To the extent of any inconsistency, these Terms and Conditions prevail over the Fare Conditions (except as to the liability for airline travel which is governed by the applicable Fare Conditions).

13.1.3 Award Flights must not be bought, sold, assigned, transferred or acquired other than in accordance with these Terms and Conditions and the applicable Fare Conditions. Qantas or Qantas Loyalty may cancel, confiscate or refuse to honour any Award Flight dealt with contrary to these Terms and Conditions or the Fare Conditions and, if travel has commenced, any continued travel will be at the passenger's expense.

13.1.4 Award Flights are available only to Members and their Eligible Family Members. Members will be required to provide Membership details prior to obtaining an Award Flight. Eligible Family Members may use the Award Flight whether the Member travels with them or not. An Award Flight issued for an Eligible Family Member must be redeemed in the name of the Eligible Family Member as shown on their passport or any other identification acceptable to Qantas Loyalty.

13.1.5 Despite any other provision of these Terms and Conditions, all travel is subject to the applicable carrier's Conditions of Carriage.

13.2 Award Flights - booking

13.2.1 The number of Qantas Points required to redeem an Award Flight, and the Fare Conditions applicable to that Award Flight, may be different depending on the type of Award Flight chosen (ie Classic Award or Any Seat Award). It is recommended that Members consider the Fare Conditions for each Award Flight type before making a booking.

13.2.2 Bookings for Award Flights will not be considered accepted until the required Qantas Points have been redeemed and any required payment made by Accepted Payment Card (including authorisation by the merchant bank or other form of payment administrator).

13.2.3 All Award Flight bookings made or completed by telephone or in person will incur an Award Assistance Fee, per passenger occupying a seat (see the Fee Schedule).

13.2.4 An Award Flight Itinerary must contain no more than 16 Segments (including any Surface Segments).

13.2.5 Open-dated Flight Segments are not permitted in Award Flight Itineraries. An Award Flight booking must be a confirmed booking and may not be waitlisted.

13.2.6 If the Member is 15 years of age or younger, reservations must be made on their behalf by their parent or legal guardian. Note: restrictions and conditions apply to unaccompanied minors for all Award Flights and different airlines apply different restrictions, conditions and definitions of what constitutes an 'unaccompanied minor'. Further, unaccompanied minors cannot book or travel on an Any Seat Award which includes a Flight on Jetstar or a Qantas Interline Airline. Refer to Qantas for details.

13.3 Award Flights - ticketing

13.3.1 All Award Flight bookings must be ticketed by E-Ticket where this is available.

13.3.2 Where an E-Ticket is to be issued, if an Award Flight is booked more than seven days in advance, Qantas Loyalty will arrange for the E-Ticket receipt to be sent to the mailing address, e-mail address or fax number in the redeeming Member's Membership Account. If the Award Flight is booked less than seven days in advance, the E-Ticket receipt can be sent to the e-mail address or fax number in the redeeming Member's Membership Account, or collected at the departure airport ticket counter and the passenger will need to present a photo ID to collect it.

13.3.3 Where a paper ticket is to be issued, if an Award Flight is booked more than seven days in advance, Qantas Loyalty will arrange for the ticket to be sent to the mailing address in the redeeming Member's Membership Account. If the Award Flight is booked less than seven days in advance, the ticket may need to be collected at the departure airport ticket counter and the passenger will need to present a photo ID to collect it.

13.3.4 Award Flight ticket coupons cannot be endorsed for use on any carrier other than Qantas, including other oneworld Alliance Airlines.

13.3.5 A Classic Award cannot be rebooked as, or changed into, an Any Seat Award. An Any Seat Award cannot be rebooked as, or changed into, a Classic Award.

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14. Redeeming Qantas points for Qantas & Partner Classic Awards

14.1 Classic Awards - general

14.1.1Classic Awards are subject to airline inventory management and availability is limited. Qantas, oneworld Alliance Airlines and Airline Partners (including Jetstar Airlines) limit the number of Classic Award seats available to Members at their absolute discretion. The number of Classic Award seats available will depend on the flight, date, season, destination and commercial demand. Some flights may not have any Classic Award seats available. Once Classic Award seats on a flight have been filled there may be no more Classic Award seats available on that flight. Classic Award seats are booked in special classes of travel. If Classic Award seats are not available on a flight, Members may choose another flight, date or destination that has Classic Award seats available, or another Award.

14.1.2 From time to time Classic Award blackouts may apply on particular flights operated by Qantas, oneworld Alliance Airlines and Airline Partners (including Jetstar Airlines). Contact Qantas Loyalty for information on specific Classic Award blackouts.

14.2 Classic Awards - booking

14.2.1 Classic Awards on Flights operated by Qantas or by selected partner airlines (including Jetstar Airlines) may be booked without incurring a booking fee online.

14.2.2 Classic Awards must be booked between 353 days and 24 hours before the scheduled departure, unless booking on qantas.com where Classic Awards may be booked up to 2 hours before the scheduled departure for domestic flights or up to 4 hours before the scheduled departure for international flights. However, some regional and overseas locations may require booking up to 14 days or more in advance to facilitate the issuing and mailing of Classic Award tickets. Minimum booking times for some departure ports apply. Information on other ports is available by calling Qantas. Partner airlines may also have minimum booking times, for example, Classic Award bookings on a JAL domestic itinerary can only be made within two months prior to departure.

14.3 Classic Awards - booking conditions

14.3.1 In addition to the Qantas Points required for a Classic Award, Members must pay (or, where offered, redeem Points for) all amounts quoted at the time of booking and any applicable Award Assistance Fees. This applies to all Classic Awards, whether these are provided by Qantas, a oneworld Alliance Airline or an Airline Partner (including Jetstar Airlines).

14.3.2 The number of Qantas Points required to redeem a Classic Award is published at qantas.com, and is subject to change in accordance with clause 3. The most current Point redemption levels are displayed at this website.

14.3.3 Children aged two years or older will need to redeem the full number of Qantas Points required to redeem for a Classic Award flight.

14.3.4 Infants under two years and not occupying a seat, travel without the need to redeem Qantas Points as long as the accompanying adult is travelling on a Classic Award. There is a limit of one infant per adult travelling on a Classic Award. Taxes, fees and carrier charges (including GST) may be payable in relation to infants as specified by Qantas Loyalty at the time a Member books a Classic Award.

14.3.5 A Classic Award Itinerary must contain no more than one departure from the city or country of first departure on that Itinerary.

14.3.6 Members cannot waitlist when using Classic Award tickets.

14.3.7 Classic Awards are not available on Codeshare Flights unless otherwise specified by Qantas Loyalty. Classic Awards must be booked using the airline code (eg QF for Qantas) of the Operating Carrier unless otherwise specified by Qantas Loyalty.

14.3.8 Not all routes and cabin classes of Airline Partners and oneworld Alliance Airlines are available for Award Flights. Exclusions and limitations may change from time to time. Qantas Loyalty does not guarantee the continued availability of any particular route or cabin class for Awards. The following route and airline restrictions apply to Classic Award bookings:

Air Niugini (PX): Classic Award bookings can only be made on PX international flights.
Air Vanuatu (NF): Classic Award bookings can only be made on NF international flights.
Cathay Pacific (CX): Classic Award bookings are not available on Cathay Pacific flights between Hong Kong and Hanoi.
El Al (LY): Classic Award bookings may be made only for flights between Israel and Asia, India, South Africa, Europe and the Middle East.
Fiji Airways (FJ): Classic Award bookings can only be made on FJ international flights and FJ domestic flights between Nadi and Suva or Labasa and Suva and Labasa. Note: Effective from 27 June 2013 Air Pacific will operate as Fiji Airways (FJ).
JAL (JL): Classic Award bookings are not available on Japan domestic flights in First class.
LAN (LA): Classic Award bookings are not available on the LA airline code from Australia or New Zealand to Santiago. Classic Awards must be booked using the QF airline code.
South African Airways (SA): Classic Award bookings can only be made on SA domestic flights within South Africa until 30 September 2014. On and from 1 October 2014 South African Airways will be ineligible for Classic Award bookings.
Royal Jordanian (RJ): Classic Award bookings are not available on Royal Jordanian flights to and from Iraq.

14.3.9 If a Member fails to board a Flight Segment of an itinerary containing only Classic Award Flight Segments, the remaining Segments will be cancelled. The cancelled Segments will only be reinstated if Classic Award seats are available. If any Segments are reinstated, the Reinstatement Fee will apply (see the Fee Schedule). In addition the Points required for the entire Itinerary including both travelled and reinstated Segments will be recalculated and any additional Points required will be deducted from the Member's account.
Note: If a Member fails to board a Flight Segment of a Classic Award on a flight operated by a Jetstar Airline, the Flight Segment will be considered used and cannot be reinstated. Any recalculation of the Points for the Itinerary will include that Segment as travelled.

14.4 Classic Awards - Qantas and Airline Partners only booking conditions

14.4.1 The Points required for a Classic Award Itinerary will be calculated as a one way Trip or series of one way Trips and will be the sum of the Points required for each Trip in that Itinerary.

14.4.2 Any Trip using the Qantas, Jetstar or Partner Classic Award tables must be no more than a distance of 24,135 kilometres (15,000 miles). Longer journeys must be broken into separate Trips.

14.4.3 Where mixed-class travel is booked on a Trip, the Points required for that Trip will be calculated using the lowest quoted Points level of either:
a) the Points level for the highest class of travel flown on that Trip; or
b) the sum of Points, breaking the Trip into multiple Trips wherever the class of travel changes between sectors within a Trip.

14.5 Classic Awards - oneworld Award booking conditions

14.5.1 A oneworld Award is a Classic Award Itinerary that includes travel on at least two oneworld Alliance Airlines other than Qantas and does not include any travel on any airline that is not a oneworld Alliance Airline.

14.5.2 Classic Awards using the oneworld Classic Award table must be no more than a distance of 56,315 kilometres (35,000 miles). Longer journeys must be broken into separate Itineraries.

14.5.3 A one way oneworld Award Itinerary will be charged as a return Itinerary. oneworld Award Itineraries finishing in a port other than the port of origin must include the distance to return directly to the port of origin when calculating the number of Points required to redeem the Flight Award and the maximum distance for the Itinerary.

14.5.4 The following Stopover conditions apply to oneworld Awards:
(a) up to five free Stopovers are permitted;
(b) additional Stopovers are not permitted;
(c) only one Stopover is permitted in any one city in the Itinerary; and
(d) only two Transfers may be taken at any one city in the Itinerary.

14.5.5 Surface Segments are permitted as part of oneworld Award Itineraries, but the distance between the disembarkation point and the next embarkation point will be included in the Award Point zone calculation for that Itinerary.

14.5.6 Where mixed-class travel is booked in a oneworld Award, the whole Itinerary will be calculated using the Points level for the highest class booked.

14.6 Classic Awards - ticketing

14.6.1 Classic Awards will be valid for one year from the original ticketed departure date, unless otherwise specified. Some promotional Classic Awards (such as Classic Awards offered for a reduced number of Points) may be valid for a lesser period. Classic Award tickets on a JAL domestic Itinerary will be valid for three months from the date of issue.

14.6.2 If Qantas replaces a lost paper Classic Award ticket, a Lost Ticket Replacement Fee will apply (see the Fee Schedule).

14.6.3 Paper Classic Award tickets which cannot be presented at airport check-in on the day of departure, and which have not been reissued under clause 14.6.2, will not be reissued and the Points redeemed for that ticket will be forfeited. A new ticket must be purchased if travel is still required.

14.7 Classic Awards (excluding Classic Awards forming part of Combined Classic Award Bookings) - changes to tickets

14.7.1 Except as otherwise stated in this clause 14.7 and clause 14.8, changes are not permitted to any Classic Award at any time. Any permitted changes are subject to Classic Award availability.

14.7.2 If a booking is made that includes non-Classic Award flight(s) and Classic Award flight(s), then any changes to any Classic Award flight Segment or Segments in the combined booking may only be made in accordance with the conditions outlined in clause 14.8, and this clause 14.7 will not apply.

14.7.3 Prior to ticketing, Classic Awards may be changed without incurring a Change Fee; however, any changes will be subject to this clause 14.7 and to the advance purchase and validity provisions set out in clauses 14.2.2 and 14.6.1.

14.7.4 Subject to this clause 14.7, the following changes are permitted to a Classic Award after ticketing and prior to commencement of any travel and will incur a Change Fee (see the Fee Schedule) per passenger:
(a) change to flight number;
(b) change to date of travel;
(c) change to class of travel;
(d) change to any Segment routing or airline;
(e) change to name (only for Flights with a Qantas (QF) flight number on the ticket that are operated by Qantas); and
(f) request to cancel ticket and re-credit Points. Please note that only Points that would not have expired will be re-credited.

14.7.5 Subject to this clause 14.7, the following changes are permitted to a Classic Award flight before departure of that flight, provided the entire booking contains only Flight Segments that are within Australia, and will incur a Change Fee (see the Fee Schedule) per passenger:
(a) change to flight number;
(b) change to date of travel;
(c) change to class of travel; and
(d) change to a direct or indirect Segment routing without a Stopover (provided the origin and destination cities remain unchanged) or airline.

14.7.6 Subject to this clause 14.7, the following changes are permitted to a Classic Award flight before departure of that flight, provided the booking contains one or more Flight Segments that are not within Australia, and the Flight Segment(s) being changed do not include a partner airline that requires a ticket to be reissued for the change. Any such change will incur a Change Fee (see the Fee Schedule) per passenger:
(a) change to flight number; and
(b) change to date of travel.

14.7.7 Changes are not permitted (after any travel has commenced) to any Classic Award for which a paper ticket has been issued.

14.7.8 Any change made to a Classic Award after ticketing will incur a Change Fee (see the Fee Schedule) per passenger. No changes requiring ticket reissue will be allowed to any Classic Award within 24 hours before departure from the point of origin of the first Flight Segment on the Itinerary.

14.7.9 The following changes are not permitted to any Classic Award within 24 hours before departure from the point of origin of the first Flight Segment on the Itinerary:
(a) change to class of travel;
(b) change to any Segment routing or airline; and
(c) change to name (only for Flights with a Qantas (QF) flight number on the ticket that are operated by Qantas).

14.7.10 No changes will be permitted on qantas.com to any Classic Award within 24 hours before departure of each Flight Segment on the Itinerary.

14.7.11 Changes to Classic Awards that incur Point fees (see the Fee Schedule) can be made only by the Member who originally redeemed Points for the Classic Award and only if that Member has sufficient Points to cover the applicable fees.

14.7.12 Any change made by telephone or in person to a Classic Award booking will incur a Service Fee per passenger occupying a seat (see Fee Schedule) in addition to any applicable Change Fee.

14.8 Combined Classic Award Bookings - changes to tickets

14.8.1 The most restrictive Fare Conditions of any Segment of a Combined Classic Award Booking apply to any changes made to the Classic Award Segment(s) of that Combined Classic Award Booking. Any additional payments associated with changes to any Classic Award Segment(s) of such bookings (other than for refunds) must be paid with money, as specified in the Fare Conditions of the applicable most restricvite Segment.

14.9 Classic Awards (excluding Classic Awards forming part of Combined Classic Award Bookings) - tickets cancellation & refunds

14.9.1 Classic Award tickets issued for travel on Qantas, oneworld Alliance Airlines or Airline Partners (including Jetstar Airlines) may be submitted for refund and re-credit prior to commencement of travel. Where applicable, only Points that would not have expired will be re-credited. A Cancellation Refund Fee (see the Fee Schedule) will apply.

14.9.2 Once any travel has commenced on a Classic Award, the Award is considered used, even if the remaining travel is not completed. Points will not be re-credited to the Member's account for unused ticket coupons.

14.9.3If a Classic Award is cancelled by the airline and reasonable alternative travel cannot be arranged, Qantas Loyalty will waive the Cancellation Refund Fee on any Classic Award submitted for refund and will re-credit the applicable number of Points.

14.10 Combined Classic Award Bookings - ticket cancellations & refunds

14.10.1 In the case of a Combined Classic Award Booking the most restrictive Fare Conditions of any Segment in the Itinerary apply to any cancellations and/or refunds in respect of the Classic Award Segment(s), together with the following provisions:
(a) If a refund is requested prior to travel commencing, and the money paid to obtain the Classic Award Segment(s) is equal to or greater than the cancellation fee (or refund fee) specified in the applicable Fare Conditions, then the refund of the Classic Award Segment(s) will be made by re-crediting Points redeemed to the Member's account and refunding any money paid to the Member's Accepted Payment Card, less any applicable cancellation fee (or refund fee) set out in the applicable Fare Conditions.
(b) If a refund is requested prior to travel commencing, and the money paid to obtain the Classic Award Segment(s) is less than the cancellation fee (or refund fee) specified in the applicable Fare Conditions, then the refund of the Classic Award Segment(s) will be made by re-crediting only the Refundable Proportion of Points redeemed to the Member's account and refunding only the Refundable Proportion of the money paid to the Member's Accepted Payment Card.
(c) If a refund is requested after travel has commenced, then the refund of the Classic Award Segment(s) will be made by re-crediting only the Refundable Proportion of Points redeemed to the Member's account and refunding only the Refundable Proportion of the money paid to the Member's Accepted Payment Card.
(d) Where applicable, only Points that would not have expired will be re-credited.
(e) Requests for refunds may only be made via telephone to Qantas.

14.10.2 Unless stated otherwise in these Terms and Conditions, where a Classic Award Segment or Segments of a Combined Classic Award Booking is cancelled, and the applicable Fare Conditions provide that the original fare may be used as a credit towards the payment of a new fare, and the original fare or commercial ticket value (as referred to in the applicable Fare Conditions) is required for this purpose, then the original fare or commercial ticket value of the Classic Award Segment(s) will be calculated as the remaining dollar value of the unused ticket determined in accordance with the applicable Fare Conditions.

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15. Redeeming Qantas points for Qantas & Jetstar Any Seat Awards

15.1 Any Seat Awards - general

15.1.1The number of Points required to redeem an Any Seat Award (and the Fare Conditions applicable to them) vary. The number of Points required for and the Fare Conditions applicable to an Any Seat Award are those described at the time that the Member makes a booking.

15.1.2There is no fixed relationship between the cash price charged by the applicable airline for a seat and the Points required to redeem Any Seat Awards through Qantas Frequent Flyer and not all Qantas and Jetstar special promotional fares are available as Any Seat Awards. Fare Conditions for Any Seat Awards are different to the fare conditions applicable to cash fares.

15.1.3To be booked as an Any Seat Award, a seat must be available on the applicable flight at the time of booking.

15.2 Any Seat Awards - booking

15.2.1 An Any Seat Award may be booked without incurring a booking fee at this website (for certain Any Seat Award bookings Members may also be redirected to jetstar.com to complete a booking without incurring a fee).

15.2.2 Any Seat Awards may only be booked between the time the applicable airline releases the relevant seats and the earlier of:
(a) the time specified in the Fare Conditions; and
(b) 24 hours before the scheduled departure, unless booking on qantas.com where Any Seat Awards may be booked up to 2 hours before the scheduled departure for domestic flights or up to 4 hours before the scheduled departure for international flights.

Some regional and overseas locations may require booking up to 14 days or more in advance to facilitate the issuing and mailing of Any Seat Award tickets (or in the case of Qantas & Jetstar Any Seat Awards booked at jetstar.com, an Itinerary confirmation). Minimum booking times for departure ports apply. Information on other ports is available by calling Qantas.

15.3 Any Seat Awards - booking conditions

15.3.1 The Points required for an Any Seat Award (or the Points required plus the amount of any money payment required for Points Plus Pay options) shown at this website, or jetstar.com (as the case may be), will include taxes, fees and carrier charges (including GST) but will not include any applicable Award Assistance Fee, any local airport fees and charges collected at the time of check-in and any fees (and GST on those fees) payable where an Accepted Payment Card is used to pay any money required to obtain that Award. The Member will be required to pay any Award Assistance Fee, any local airport fees and charges collected at the time of check-in and any fees (and GST on those fees) payable where an Accepted Payment Card is used to pay any money required to obtain that Award.

15.3.2 The number of Points and the amount of any money payment required to obtain an Any Seat Award are as described in the 'Bookings' section at this website or at jetstar.com (as the case may be).

15.3.3 Notwithstanding anything else in the Terms and Conditions, the number of Points to be redeemed and the amount of any money payment required to obtain an Any Seat Award are subject to change. Accordingly, the number of Points and amount of money quoted at this website, or at jetstar.com (as the case may be) when booking an Any Seat Award are only valid at the time quoted. If a booking is delayed or not completed when quoted, the number of Points and amount of money quoted for the requested Itinerary may change.

15.4 Any Seat Awards - ticketing

15.4.1 Itinerary confirmations (rather than tickets) are issued for Any Seat Awards booked at jetstar.com. An Itinerary confirmation will be sent to the e-mail address provided as part of the booking at jetstar.com.

15.5 Any Seat Awards - changes to tickets

15.5.1 Changes may only be made to an Any Seat Award in accordance with the applicable Fare Conditions and these Terms and Conditions. Any payments associated with changes to an Any Seat Award (other than for refunds) must be paid with money as specified in the Fare Conditions. For the purposes of calculating any such payments, the original fare or commercial ticket value (as referred to in the Fare Conditions) of the Any Seat Award will be calculated as the remaining dollar value of the unused ticket (or booking in the case of Qantas & Jetstar Any Seat Awards booked at jetstar.com) determined in accordance with the Fare Conditions.

15.5.2 An Any Seat Award cannot be changed resulting in the re-credit of Points or refund of money, except as provided in clause 15.6.

15.6 Any Seat Award - tickets cancellation & refunds

15.6.1 A refund of an Any Seat Award will only be made in accordance with the applicable Fare Conditions and these Terms and Conditions, and the following provisions:
(a) If a refund is requested prior to travel commencing, and the money paid to obtain the Any Seat Award is equal to or greater than the cancellation fee (or refund fee) specified in the Fare Conditions, and the original Any Seat Award booking was not made on jetstar.com, then the refund of the Any Seat Award will be made by re-crediting Points redeemed to the Member's account and refunding any money paid to the Member's Accepted Payment Card, less any applicable cancellation fee (or refund fee) set out in the Fare Conditions.
(b) If a refund is requested prior to travel commencing, and the money paid to obtain the Any Seat Award is less than the cancellation fee (or refund fee) specified in the Fare Conditions, and the original Any Seat Award booking was not made on jetstar.com, then the refund of the Any Seat Award will be made by re-crediting only the Refundable Proportion of Points redeemed to the Member's account and refunding only the Refundable Proportion of the money paid to the Member's Accepted Payment Card.
(c) If a refund is requested after travel has commenced, and the original Any Seat Award booking was not made on jetstar.com, then the refund of the Any Seat Award will be made by re-crediting only the Refundable Proportion of Points redeemed to the Member's account and refunding only the Refundable Proportion of the money paid to the Member's Accepted Payment Card.
(d) If the original Any Seat Award booking was made on jetstar.com and a refund is requested prior to any travel commencing, and the Fare Conditions state that the Any Seat Award is fully refundable, and the money paid to obtain the Any Seat Award is equal to or greater than the cancellation fee (or refund fee) specified in the Fare Conditions, then the refund of the Any Seat Award will be made by re-crediting Points redeemed to the Member's account and refunding any money paid to the Member's Accepted Payment Card, less any applicable cancellation fee (or refund fee) set out in the Fare Conditions.
(e) If the original Any Seat Award booking was made on jetstar.com and the Fare Conditions state that any part of the Any Seat Award is refundable, and paragraph (d) does not apply, then any applicable cancellation fee (or refund fee) must be paid with money as specified in the Fare Conditions and once paid the refund of the Any Seat Award will be made by re-crediting only the remaining proportion of Points redeemed to the Member's account and refunding only the remaining proportion of money paid to the Member's Accepted Payment Card.
(f) Where applicable, only Points that would not have expired will be re-credited.
(g) Requests for refunds may only be made via telephone to the Qantas or Jetstar Contact Centre as applicable.

15.6.2 Unless stated otherwise in these Terms and Conditions, where an Any Seat Award is cancelled, and the applicable Fare Conditions provide that the original fare may be used as a credit towards the payment of a new fare, and the original fare or commercial ticket value (as referred to in the Fare Conditions) is required for this purpose, then the original fare or commercial ticket value of the Any Seat Award will be calculated as the remaining dollar value of the unused ticket (or booking in the case of a Qantas & Jetstar Any Seat Award booked at jetstar.com) determined in accordance with the Fare Conditions.

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16. Flight Upgrade Awards

16.1 General

16.1.1 Flight Upgrade Awards may be available by redeeming Points at the rates displayed at qantas.com (the most current Point redemption levels are displayed at qantas.com). Flight Upgrade Awards are subject to capacity controls and availability is limited.

16.1.2 Members must have sufficient Points for the requested Flight Upgrade Award at the time they request the Flight Upgrade Award and when the Flight Upgrade Award is confirmed. Points will be deducted from a Member's account at the time the Flight Upgrade Award is confirmed.

16.1.3 Flight Upgrade Awards may be requested only on eligible paid and confirmed tickets on a service operated by Qantas, with a Qantas (QF) flight number on the ticket, in accordance with these Terms and Conditions.

16.1.4 Flight Upgrade Awards are not available when travelling on:
a) Classic Award flights (both Domestic and International), including Classic Award flights that are combined with flights that are not Classic Award flights in the same booking;
b) Discounted Qantas International airfares, including Any Seat Awards booked in E,N,O,Q and X class;
c) Qantas codeshare flights (ie: Flights operated by another carrier with a QF flight number on the ticket).

16.1.5 If a Flight Upgrade Award is requested on two or more individual Segments shown on a ticket, the Points required will be quoted separately for each Segment.

16.1.6 The following conditions apply to the use of Flight Upgrade Awards:
(a) Flight Upgrade Awards cannot be used in conjunction with an open dated ticket, fares ineligible to earn Points, a travel industry reduced fare ticket, a prize ticket or any other promotional offer;
(b) Flight Upgrade Awards can only be requested on the Segments listed on the Itinerary for which the Member has been issued a ticket;
(c) Flight Upgrade Awards may only be used to obtain an upgrade as follows:
(i) Discount Economy, Economy or Flexible Economy to Premium Economy class (where available),
(ii) Discount Economy, Economy or Flexible Economy to Business class,
Note: at the time of registration for a Flight Upgrade Award to Business, Members may also register a request for a Flight Upgrade Award to Premium Economy (where available). This request will be considered if the Flight Upgrade Award to Business class is unsuccessful;
(iii) Premium Economy to Business class,
(iv) Business to First class (where available).
Note: it is not possible to upgrade to First class other than from Business or Flexible Business;
(d) Points and Status Credits will be earned only for the class of travel originally purchased, rather than the upgraded class of travel;
(e) the Fare Conditions applicable to the fare originally purchased will apply, irrespective of upgraded class of travel; and
(f) special meals may not be available in the upgraded class of travel.

16.1.7 Members who have registered a request for a Flight Upgrade Award will be advised if they are awarded a confirmed Flight Upgrade Award either via an SMS message, via 'Manage Your Booking' on qantas.com or when they check in for their flight.

16.1.8If the Member cancels or changes a Flight Segment before a Flight Upgrade Award is confirmed for that segment, the Flight Upgrade Award request will be cancelled and a new Flight Upgrade Award request must be made.

16.1.9 If the Member cancels a confirmed Flight Upgrade Award within 24 hours of scheduled departure, or fails to board a flight for which a Flight Upgrade Award has been confirmed (no-show), the Member will forfeit the Flight Upgrade Award and any Points used to redeem the Flight Upgrade Award, and a seat may no longer be available in the class of travel originally purchased. If the Member cancels a confirmed Flight Upgrade Award more than 24 hours before scheduled departure, the Flight Upgrade Award may be refunded and will incur a Refund of Unused Flight Upgrade Award Fee (see the Fee Schedule).

16.1.10 A Member may cancel a request for a Flight Upgrade Award at any time prior to the time at which Qantas confirms the Flight Upgrade Award without forfeiture of Points.

16.1.11 If there are multiple people travelling in a booking and all passengers are Eligible Family Members, any online request for a Flight Upgrade Award will apply to each passenger. If a booking includes passengers other than Eligible Family Members, a passenger will need to contact Qantas to split the booking and then the Member will be able to request a Flight Upgrade Award.

16.1.12 Once a Flight Upgrade Award has been requested, all PIN changes between the time a Flight Upgrade Award is requested and the time the flight departs, must be advised to Qantas, otherwise the Flight Upgrade Award request will not be processed.

16.1.13 Additional terms and conditions applicable to Flight Upgrade Awards are set out at qantas.com at the time of making a Flight Upgrade Award request and must be accepted prior to making any such request.

16.2 Flight Upgrade Awards - for travel only within Australia (on flights QF400 and above and travel on domestic legs of flights QF1-199)

16.2.1 Flight Upgrade Awards can be requested for a specific flight and date between 353 days and 24 hours prior to scheduled departure of the flight. The awarding of Flight Upgrade Awards is subject to availability at the time of request. If a Flight Upgrade Award is available at the time of request, it will be confirmed immediately and Points will be deducted from the Member's account.

16.2.2 If a Flight Upgrade Award is not available at the time of request, then the Member will be given the option to register for a Flight Upgrade Award should one become available in the future on the Member's booked flight. Qantas Loyalty will determine which registered requests for Flight Upgrade Awards will be awarded, if any, at any time between 90 days and 24 hours before the scheduled flight departure, depending on the Member's Qantas Frequent Flyer Membership level. Flight Upgrade Awards will be awarded to Members according to their Qantas Frequent Flyer status level in the following order: Platinum Members first, then Gold Members, then Silver Members and then Bronze Members.

16.2.3 If a Flight Upgrade Award is requested for an Itinerary that includes an international leg and a domestic leg with the same Qantas (QF) flight number, this will be treated as an international Flight Upgrade Award. Provisions specific to international Flight Upgrades are set out in clause 16.3.

16.3 Flight Upgrade Awards - for international travel (on flights QF1-199)

16.3.1 Flight Upgrade Awards can be requested for a specific flight and date by phoning Qantas or, if the Member holds an E-Ticket, at this website, between 353 days and 24 hours before scheduled departure from the first port of the flight. The awarding of Flight Upgrade Awards is subject to availability. Requests for Flight Upgrade Awards will not be accepted within 24 hours of scheduled departure from the port of origin.

16.3.2 Qantas Loyalty will determine which requests for Flight Upgrade Awards will be awarded, if any, at any time between 7 days and 24 hours before the scheduled departure of the flight from its port of origin, depending on the Qantas Frequent Flyer status level of the Member.

16.3.3 Flight Upgrade Awards will be awarded to Members according to their Qantas Frequent Flyer status levels in the following order: Platinum Members first, then Gold Members, then Silver Members and then Bronze Members.

16.3.4 At the time of the international Flight Upgrade Award request, if the Member is travelling by themselves, the Member will be given the option to be considered for an upgrade at the airport (if the Flight Upgrade Award is not confirmed beforehand). Additional terms and conditions applicable to international Flight Upgrade Awards at the airport will be displayed at qantas.com at the time of making the Flight Upgrade Award request and must be accepted prior to making any such request.

16.3.5 When passengers are travelling together but have separate bookings, the awarding of the Flight Upgrade Award is processed for each booking separately. Qantas and Qantas Loyalty cannot guarantee that both requests will be awarded.

16.3.6 Once a Flight Upgrade Award has been awarded, the passenger will lose their previous seat allocation, and a seat may no longer be available in the original class if they wish to cancel their Flight Upgrade Award.

16.3.7 If a Flight Upgrade Award is requested for an Itinerary that includes an international leg and a domestic leg with the same Qantas (QF) flight number, this will be treated as an international Flight Upgrade Award.

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17. Domestic On Departure Upgrade Awards

17.1 On Departure Upgrade Awards may be available by redeeming Points at the rates and on the terms and conditions published at qantas.com and in this clause 17. Points will be deducted from a Member's account at the time that a request is successfully processed.

17.2 On Departure Upgrade Rewards may be requested by Members who have access to The Qantas Club lounges and only at domestic Australian Qantas Club lounges. They are not available from airport lounges operated by third parties or from QantasLink lounges. Members of The Qantas Club can also request an On Departure Upgrade Award at domestic Check-in-Kiosks, where available, when travelling by themselves.

17.3 On Departure Upgrade Awards may be requested only for a one-cabin class upgrade from Discount Economy, Economy or Flexible Economy to Business class on Qantas Australian domestic services (QF400 and above). On Departure Upgrade Awards are not available on the domestic legs of Qantas operated international services (QF1-199).

17.4 On Departure Upgrade Awards may only be requested from 3 hours before scheduled departure until boarding commences.

17.5 The provision of On Departure Upgrade Awards is subject to availability in the applicable booking class and airport operational requirements. Special meals may not be available in the upgraded class. Qantas Loyalty may occasionally have to restrict this facility without prior notice on some routes or under special circumstances (for example where there is an unexpected disruption to services resulting in heavy demands on Qantas Club personnel).

17.6 Once confirmed and processed, any Points redeemed for an On Departure Upgrade Award will not be re-credited or refunded for any reason, except where the Points are incorrectly redeemed as a result of an error by Qantas or Qantas Loyalty.

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18. Vouchers

18.1 Vouchers are available as Awards in Australia or New Zealand by redeeming Points at the levels set out at the Qantas Store website for Australian or New Zealand hotel stays, car rental and car rental upgrades, discounts and for other products and services as determined by Qantas Loyalty. A voucher is valid from the date of issue and for the period specified on the voucher.

18.2 Requests for vouchers may be made via the Qantas Store website, by phone or fax, or 14 days in advance by mail. It may take up to ten business days to issue a voucher, which will then be e-mailed or mailed by ordinary post. It is the Member's responsibility to allow sufficient time for the voucher to arrive. An Award Assistance Fee (see the Fee Schedule) will apply to each order placed by telephone at the Qantas Store.

18.3 A voucher cannot be exchanged for money or replaced if lost, stolen, damaged or destroyed, and is issued subject to the conditions on the voucher.

18.4 A voucher covers only the services described on it. Other items, such as meals, laundry or telephone charges for hotels and petrol or insurance for car rentals that are not specified on the voucher, must be paid for by the user.

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19. Top-up Points

19.1 If Members do not have sufficient Points to redeem a particular Award Flight, they may purchase additional Points towards that Award Flight at the rates specified by Qantas Loyalty, subject to the following:
(a) the purchased Points may only be credited to that Member's account;
(b) the Points may be purchased only to redeem a specific Award Flight;
(c) each purchase must be for a minimum of 500 Points and a maximum of 20,000 Points, and in such blocks of Points as Qantas Loyalty may specify;
(d) the number of Points purchased must not exceed 15% of the number of Points required for that Award Flight, rounded up to the closest multiple of 500 points;
(e) each Member may purchase additional Points only once in each twelve consecutive month period; and
(f) once Points have been purchased, they cannot be refunded.

19.2 The purchase of additional Points does not guarantee the availability of an Award Flight.

19.3 Points do not have a monetary value and cannot be converted to money. They cannot be sold, transferred or exchanged other than in accordance with these Terms and Conditions. The prices for additional Points do not represent a monetary value for Points.

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20. Membership levels, Status Credits and Benefits

20.1 Membership levels

20.1.1 There are five Membership levels in Qantas Frequent Flyer. The entry level is Bronze. Members may progress to the higher levels - Silver, Gold, Platinum and Platinum One - by earning Status Credits.

20.1.2 Status Credits are earned for paid travel or Any Seat Awards (excluding for the avoidance of doubt Classic Award flights) on certain regular scheduled flights and fares of Qantas, oneworld Alliance Airlines, Fiji Airways*, Jetstar Airlines, QantasLink, and any other airlines as determined by Qantas Loyalty from time to time. Refer to the Status Credit Tables on qantas.com.

20.1.3 Status Credits are not earned for travel on:
(a) certain oneworld Alliance Airline and Airline Partner fare types and routes not listed in or that are excluded in the Airline Earning Tables (see the Airline Earning Tables for details;
(b) infant fares (infant fares do not include infants travelling in their own paid seat);
(c) charter flights;
(d) freighter flights;
(e) free tickets
(f) Classic Award flights;
(g) travel industry rebated tickets;
(h) competition prize tickets;
(i) tickets acquired at an auction; or
(j) tickets which are restricted from earning Status Credits or are subject to any specific provisions excluding the accumulation of Status Credits.

20.1.4 The numbers of Status Credits required to attain and retain Silver, Gold and Platinum status levels are published at this website.

20.1.5 The travel required in each Membership Year to attain or retain Silver, Gold or Platinum status levels must include a minimum of four Eligible Flight Segments where Qantas, QantasLink or a Jetstar Airline is the Marketing Carrier.

20.1.6 Membership status levels are valid for a minimum of one year.

20.1.7 Complimentary The Qantas Club membership for the period a Member maintains Gold and Platinum status level is provided subject to Qantas Club terms and conditions.

20.1.8 It is the responsibility of the Member to check whether a proposed booking is eligible to earn Status Credits and if so how many Status Credits will be earned.

20.2 Lifetime recognition

20.2.1 Lifetime recognition may be awarded to Members who achieve certain specified cumulative Status Credit levels. For Members who joined Qantas Frequent Flyer prior to 1 September 1998, their cumulative Status Credit total will include all tier credits or Status Credits earned from 1 September 1998. For Members who joined Qantas Frequent Flyer after 1 September 1998, their cumulative Status Credit total will date from their date of joining.

20.3 Additional benefits

20.3.1 Qantas Loyalty may offer additional benefits from time to time based on Membership level. Details of any such benefits or selection and any additional terms and conditions applicable are provided at qantas.com.

20.4 Priority Economy Class Seat Purchase

20.4.1 Priority Economy Class Seat Purchase is available to Platinum Members under the following conditions:
(a) the Member must hold or purchase a ticket in the nominated fare type for domestic (Fully Flexible fares in Y or B class) or international travel (full Economy in Y class or the highest excursion fares in Y, B or H class) on a Qantas operated service with a Qantas flight number (excluding non-jet QantasLink services);
(b) a maximum of two seats per request is permitted - one of which must be for the use of the Member, and the other for a person travelling with the Member on a paid ticket;
(c) the booking or request must be made no later than midday (local time in the city of departure) on the day prior to the scheduled departure;
(d) E-Tickets, rather than paper tickets, must be purchased for domestic flights and wherever offered internationally;
(e) Qantas Loyalty may occasionally have to restrict this facility without prior notice on some routes or under special circumstances;
(f) normal check-in times and conditions apply; and
(g) this service does not apply to Award Flights.

20.5 Loyalty Bonus

20.5.1 Members will earn a Loyalty Bonus of 8,000 Points for every 500 Status Credits earned on flights with a Qantas (QF) flight number (including partner airline flights with a Qantas (QF) flight number) or on flights with a Jetstar Airlines (JQ, 3K, VF and GK) flight number (including partner airline flights with a Jetstar Airlines flight number) within a single membership year - up to a maximum of four Loyalty Bonuses per membership year. See the Airline Earning Tables for eligible flights and fares that earn Status Credits.

20.5.2 Status Credit balances relating to the calculation of the Loyalty Bonus will be adjusted to recognise only those earned within the Member's current Membership Year. Status Credits earned in previous Membership Years will not be recognised in the calculation of the Loyalty Bonus.

20.5.3 The calculation of Status Credits for the purposes of the Loyalty Bonus under this clause 20.5 does not impact the Status Credits which go towards tier retention.

The calculation of Status Credits for the purposes of the Loyalty Bonus under this clause 20.5 does not impact the Status Credits which go towards tier retention.

20.6 Classic Award seat allocation

20.6.1 Qantas Loyalty may at its discretion provide Members who have a Membership level above Bronze with additional allocations of or preferential access to selected Classic Award seats on Qantas operated flights when available.

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21. Qantas Store and Retail Awards

21.1 It is the Member's responsibility to read and accept the Store Terms and Conditions before redeeming Points for Retail Awards. Retail Awards can only be obtained in accordance with those Store Terms and Conditions and these Terms and Conditions.

21.2 An Award Assistance Fee (see the Fee Schedule) will apply to each order placed by telephone at the Qantas Store.

21.3 The terms contained in this clause 21 apply (in addition to the Store Terms and Conditions) to Retail Awards and the redemption of Points to obtain Retail Awards.

21.4 If a provision in these Terms and Conditions is inconsistent with any provision in the Store Terms and Conditions, the provision in these Terms and Conditions will prevail to the extent of the inconsistency.

21.5 Members acknowledge that:
(a) the Points that must be redeemed to obtain a Retail Award and any money that must be paid under a Points Plus Pay option may be viewed at the Qantas Store website and may be varied prior to redemption of the Retail Award without advance notice to Members;
(b) all reasonable efforts will be made to ensure that information in relation to Retail Awards is correct, but except as required by certain statutory warranties under consumer protection laws, Qantas accepts no liability for the lack of completeness or correctness of such information;
(c) Retail Awards may be of limited stock;
(d) Retail Awards may be offered for a limited time;
(e) Retail Awards are subject to terms and conditions of their suppliers; and
(f) availability of some Retail Awards may be subject to capacity controls by their suppliers.
Other limitations applicable to Retail Awards may be viewed at the Qantas Store website.

21.6 Members redeem Points in order to obtain Retail Awards at their own discretion. Qantas and Qantas Loyalty do not give any warranty or make any representation in relation to the underlying value of any Retail Awards (other than the face value of vouchers denominated in dollars).

21.7 Except as required by law, Qantas and Qantas Loyalty accept no liability of any nature in relation to the Retail Awards. To the extent that Qantas and Qantas Loyalty cannot exclude liability for a Retail Award, such liability is limited to:
(a) re-crediting Points redeemed by the Member in order to obtain the Retail Award and refunding any money paid by a Member under a Points Plus Pay option; or
(b) replacing or re-supplying a Retail Award,
at the discretion of Qantas Loyalty.

21.8 Retail Awards are manufactured and/or supplied by independent suppliers. Certain statutory warranties under consumer protection laws may apply to Retail Awards for the benefit of consumers. Nothing in these Terms and Conditions is intended to exclude or restrict the application of such consumer laws but Qantas and Qantas Loyalty make no guarantee, warranties or representations of any kind, express or implied, with respect to the Retail Awards including warranties of merchantability, fitness for a particular purpose or otherwise outside of the application of those laws.

21.9 Qantas Loyalty may at any time and without prior notice to Members withdraw, limit, modify, cancel, increase or decrease:
(a) any particular Retail Award;
(b) the advertised terms of offer for a Retail Award; or
(c) the quantity of a Retail Award available for redemption.

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22. Personal Information

22.1 It is a condition of Membership that a Member consents and authorises Qantas Loyalty to collect, use and disclose the information on their application form and other information that Qantas collects in relation to the Member for the purposes described in this clause, and disclose such information to oneworld Alliance Airlines, Airline Partners, Non-airline Partners and any other person (including related bodies corporate, agents and contractors) for the purposes of:
(a) Qantas or any of its related bodies corporate, providing products or services, including the awarding of Points to Members;
(b) Qantas or any of its related bodies corporate improving customer service, including by means of research, marketing, product development and planning;
(c) Qantas marketing its products or services or the products or services of third parties; and
(d) any third party providing services to Qantas, any of its related bodies corporate or Members in connection with the administration of Qantas Frequent Flyer.
This information may be transferred to or from Australia for these purposes. If all or any part of the requested information is not provided by the Member, the services provided to that Member by Qantas Loyalty may be affected.

22.2 On request by a Member and to the extent permitted or required by law, Qantas Loyalty will provide that Member with access to and the ability to correct their personal information held by Qantas Loyalty. Only the Member named on the account will be entitled to access their Membership information. However, Qantas Loyalty does comply with validly served and executed court orders and subpoenas and cooperates with investigations by State, Federal and international agencies. Under those circumstances or where otherwise required by law, a Member's account information may be shared with others with or without that Member's knowledge or consent.

22.3 This clause 22 survives the termination of these Terms and Conditions and the termination or suspension of Qantas Frequent Flyer.

22.4 Further, it is a condition of Membership that a Member who wishes to link or has linked his/her Membership to his/her Everyday Rewards program membership consents to Qantas and Woolworths Limited collecting, using, disclosing and exchanging the Member's personal information (including the Member's Qantas Frequent Flyer membership number) to link his/her Membership to his/her Everyday Rewards membership (including to contact the Member if there is a problem) and to operate and to provide the Member with the membership benefits of Qantas Frequent Flyer and the Everyday Rewards program. Woolworths' uses and disclosures of personal information may be different to Qantas'. For details about Woolworths' privacy practices in respect of Everyday Rewards membership, see the Everyday Rewards terms and conditions and other information at www.everydayrewards.com.au.

22.5 In addition, without limiting clause 22.1 it is a condition of Membership that, unless Qantas is otherwise notified by a Relevant Member, the Relevant Member consents to Qantas disclosing the Relevant Member's personal information and Emirates operated flight details to Emirates in the United Arab Emirates and the United Kingdom on or after the Emirates Termination Date for the purpose of Emirates offering the Relevant Member membership in the Skywards frequent flyer program (or the equivalent program as at the Emirates Termination Date). Emirates' uses and disclosures of personal information may be different to Qantas'. Emirates may not be bound by privacy laws that provide the same level of protection as those binding on Qantas. For the avoidance of doubt, nothing in this clause 22.5 will require a Relevant Member to cancel their Membership and/or accept membership in the Skywards frequent flyer program (or its equivalent) at any time.

22.6 Without limiting clause 22.1, the Eligible Qantas Cash Member consents to Qantas disclosing the Eligible Qantas Cash Member's Personal Information to recipients in the United Kingdom and United States of America for the purposes set out in clause 19.3 of the PDS including to assist Qantas' call centres assist with any queries or difficulties with Qantas Cash. The recipients in the United States and the United Kingdom may not be bound by privacy laws that provide the same level of protection as those binding on Qantas.

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23. Liability

23.1 Qantas Loyalty acknowledges that certain laws imply terms, conditions or warranties into contracts for the supply of goods or services that cannot be excluded. For example, for consumers, services come with non-excludable warranties under consumer protection legislation that they will be provided with due care and skill and be reasonably fit for their purpose. Clause 23.2 is not intended to exclude or restrict the application of such laws.

23.2 Subject to clause 23.1, the Qantas Group and any of their officers, employees or agents are not liable for any loss or claim of any kind (including, without limitation, consequential or economic loss or loss of profits), arising under or in connection with these Terms and Conditions or Qantas Frequent Flyer, including, without limitation, any changes to the Terms and Conditions or Qantas Frequent Flyer, save to the extent that such loss or claim arises from the negligence or wilful misconduct of a Qantas Group Company, or any of their officers, employees or agents.

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24. General

24.1 Interpretation: In these Terms and Conditions, unless the contrary intention appears:
(a) the singular includes the plural and vice versa;
(b) dollars or '$' means Australian dollars;
(c) unless otherwise stated, all dollar amounts include any applicable GST;
(d) dates or times are Universal Time Code (or GMT) dates or times;
(e) a reference to 'include' or 'including' means 'including but not limited to'.

24.2 Governing Law: The Terms and Conditions and membership in Qantas Frequent Flyer are governed by and will be construed in accordance with the laws of the State of New South Wales, Australia irrespective of where the application for Membership has been completed by the Member or submitted to Qantas or Qantas Loyalty. In any action or other legal process with respect to any matter or thing in connection with these Terms and Conditions or Membership the Member submits to the non-exclusive jurisdiction of the State of New South Wales.

24.3 For New Zealand-based services or products: The New Zealand Consumer Guarantees Act 1993 may apply however it will not apply where Membership has been obtained, or a Member has represented it has been obtained, for business purposes, in which case provisions of that Act are excluded from these Terms and Conditions.

24.4 Nothing in these Terms and Conditions affects any rights a Member may have and which by law cannot be excluded, including under the Competition and Consumer Act (2010) and under State and Territory consumer protection legislation.

24.5 If part or all of any clause of these Terms and Conditions is illegal, invalid or unenforceable then it will be read down to the extent necessary to ensure that it is not illegal, invalid or unenforceable, but if that is not possible, it will be severed from these Terms and Conditions and the remaining provisions of these Terms and Conditions will continue to have full force and effect.

24.6 Qantas recommends that Members consult their accountant or tax adviser to ensure that they understand possible tax (including fringe benefits tax) implications, if any, related to Membership and Benefits.

24.7 Business customers may be able to reclaim the Australian GST relating to their Membership. Members who require a tax invoice should contact the Frequent Flyer Service Centre by calling 13 11 31. Members should consult their tax adviser to determine their eligibility to reclaim Australian GST. For more GST information refer to the Australian Tax Office. For Australian GST purposes, where a foreign currency value of a Qantas Frequent Flyer transaction needs to be converted, it will be done so at a rate determined by Qantas Loyalty.

© Qantas Airways Limited (ABN 16 009 661 901)

Fee Schedule - effective 20 November 2013

Valid at the time of publishing but subject to change.

Service Fee
Additional Baggage Allowance - Cancellation Fee 5,000 Points per person per booking
Auto Rewards Service Fee

Payable when opting-in to or opting out of Auto Rewards via the Frequent Flyer Service Centre.

200 Points per transaction

Award Assistance Fee – Award Flight Bookings

Money payment option is available for Award Flight bookings made in Australia or in New Zealand (except as otherwise stated). Amount must be paid at the time of making your reservation.

In addition, the number of points required for Jetstar fares in Any Seat Awards may be higher if booked by telephone rather than at qantas.com.

For International: 6,000 Points per passenger
For all other: 3,500 Points per passenger
OR (where money payment option available – money payment option is not available for NZ Domestic bookings):
The A$ or NZ$ booking fee set out in the 'Fees for making Bookings' table at qantas.com

Award Assistance Fee – Retail Awards and Vouchers

Money payment option is available for Retail Award and Voucher orders in Australia or in New Zealand. Amount must be paid at the time of placing your Retail Award / Voucher order.


3,500 Points per order
OR (where money payment option available):
A$35 or NZ$35 per order

Award Assistance Fee - Transfer of Points to Eligible Family Members

For transfers made through the Frequent Flyer Service Centre. Amount must be paid at the time of making your transfer.

 

A$35 per transfer

Cancellation Refund Fee 5,000 Points per passenger

Change Fee

Changes may only be made in accordance with the applicable fare conditions

For Any Seat Award changes: Change and service fees are payable only in money and are disclosed in the applicable Any Seat Award fare conditions.

For Classic Award changes: 3,500 Points per passenger.

Where changes are made to Classic Awards via Qantas Contact Centres, Service Fees (below) are payable in addition to the Change Fee.

Service Fees

Service Fees are payable in addition to any applicable Change Fees.

Payable where changes are made to Qantas & Partner Classic Award bookings via Qantas Contact Centres.

Money payment option is available for Award Flight booking changes made in Australia or in New Zealand (except as otherwise stated). Amount must be paid at the time of making your changes.

Service Fees will not be applied when changing Classic Awards booked for travel in Business or First class.

For Domestic AU / NZ: 4,000 Points per passenger

For Trans Tasman: 4,000 Points per passenger

For International: 8,000 Points per passenger

OR (where money payment option available – money payment option is not available for changes made to NZ Domestic bookings): The A$ or NZ$ change fee set out in the 'Fees for making changes to Bookings' table at qantas.com

Courier Fee - urgent membership kit delivery From A$30
Lost Ticket Replacement Fee When lost paper ticket replaced through Qantas Travel Centre or Airport (money payment required): A$75 for International or A$55 for Australian domestic per ticket

Refund of Unused Flight Upgrade Fee 5,000 Points per Upgrade
Reinstatement Fee 5,000 Points per passenger

Replacement Card Fee

A$10 or 1,000 Points per Card

Statement Request Fee 2,500 Points per statement
Important Information
  • Fees include GST where applicable.
  • Where an A$ or NZ$ money payment option is given, the A$ option applies for Awards redeemed in or when the service is provided in Australia and the NZ$ option applies for Awards redeemed in or when the service is provided in NZ.
  • Fees will apply to the Member redeeming the Award or, for fees not relating to Awards, the Member to whom the service relates.
  • Per passenger fees do not apply to infants not occupying a seat.

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Airline Earning Tables

These conditions and exclusions may vary from time to time. It is the responsibility of the Member to check whether a proposed booking is eligible to earn Qantas Points and if so how many Points will be earned. Members should check this website or contact the Frequent Flyer Service Centre before booking a flight.

Qantas Points and Status Credits cannot be earned on Classic Award flights.

See below how the Frequent Flyer categories align with Qantas and Jetstar Airlines domestic and international booking classes.

    Frequent Flyer Categories       
Airline   Discount Economy Economy Flexible Economy Premium Economy Flexible Premium Economy Business Flexible Business First
Qantas (QF) International Fare Type Economy Sale Economy Saver Economy Flex / Premium Economy Sale Premium Economy Saver Premium Economy Flex Business Sale /
Business Saver
Business Flex First
Eligible Booking Class NOQ*X^ GKLMSV* BHY* /
T~Z^
R W DIU^ CJ AFP^
Qantas (QF) Domestic Fare Type Red e-Deal  - Flexi Saver / Fully Flexible  -  - Business Sale /
Business Saver
Business  -
Eligible Booking Class EGNOQS*X^  - BHKLMVY*  -  - DIU^ CJ  -
  Status Credits are earned on all eligible booking classes
Excluded:
* Qantas Points and Status Credits are not earned on Qantas Codeshare flights (ie with a QF flight number) operated by Jetstar Airline other than in booking classes of Y B H K or L (earn in L class is eligible only when travelling on a oneworld fare product)
^ Qantas flight segments booked in X U Z or P classes are eligible to earn Points and Status Credits only when booked as a part of a Qantas & Jetstar Any Seat Award for bookings created on or before 30 June 2014.
~ Qantas flight segments booked in Premium Economy T class will earn at the base rate of Flexible Economy.         
Jetstar (JQ), (3K), (VF) and (GK) Eligibale Fare  - Economy Starter Plus Economy Starter Max  -  - Business Max  -  -
  Status Credits are earned on all eligible booking classes. Flights operated by Jetstar Asia (3K), Valuair (VF) and Jetstar Japan (GK) do not offer Business Class or Business max.
Excluded:
Qantas Points and Status Credits are not earned when travelling in the Economy Cabin on flights with a Jetstar (JQ) Jetstar Asia (3K) Valuair (VF) or Jetstar Japan (GK) flight number as part of a Qantas International fare or when a Jetstar flight voucher has been selected in lieu of Points and Status Credits earn on eligible international Jetstar Asia (3K) Valuair (VF) and Jetstar Japan (3K) fares on selected routes.
Qantas Points and Status Credits are not earned on Economy Starter or Business fares.         

Qantas and Jetstar Earning Table

Qantas and Jetstar Airlines
      Frequent Flyer Categories
Between And one way Discount Economy Economy Flexible Economy Premium Economy Flexible Premium Economy Business Flexible Business First
                   
Minimum Points Gurantee Qantas Points 800 800 1,200 1,200 1,200 1,400 1,400 1,400
                   
Domestic Australia Short Flights Qantas Points 400§ 400§ 600§ 900§ 1,000§ 1,400 1,600 1,800
Status credits 10 10 20 20 20 40 45 60
Domestic Australia Medium Flights Qantas Points 700§ 700§ 1,100§ 1,400 1,550 2,100 2,350 2,800
Status credits 15 15 30 30 30 60 70 90
Domestic Australia Long Flights Qantas Points 1,450 1,450 2,200 2,700 2,900 3,300 3,600 4,400
Status credits 20 20 40 40 40 80 95 120
East Coast Australia New Zealand Qantas Points 1,000 1,375 1,750 2,125 2,300 2,500 2,875 3,250
Status credits 20 25 40 40 50 80 90 120
East Coast USA West Coast USA Qantas Points 1,300 1,950 2,600 3,250 3,600 3,900 4,500 5,200
Status credits 20 25 40 40 50 80 90 120
North West Australia South East Asia Qantas Points 1,450 1,825 2,200 2,700 2,900 3,300 3,600 4,400
Status credits 20 25 40 40 50 80 90 120
Dubai UK / Europe, South East Asia or North Africa Qantas Points 1,700 2,550 3,400 4,250 4,600 5,100 5,950 6,800
Status credits 25 35 50 50 60 100 110 150
North West Australia North East Asia Qantas Points 2,500 3,750 5,000 6,250 6,900 7,500 8,750 10,000
Status credits 30 40 60 60 70 120 135 180
East Coast Australia North East or South East Asia Qantas Points 2,600 3,900 5,200 6,500 7,200 7,800 9,100 10,400
Status credits 30 40 60 60 70 120 135 180
North West Australia Dubai or South Africa Qantas Points 3,000 4,500 6,000 7,500 8,250 9,000 10,500 12,000
Status credits 35 45 70 70 80 140 160 210
East Coast Australia Hono- lulu Qantas Points 3,000 4,500 6,000 7,500 8,250 9,000 10,500 12,000
Status credits 35 45 70 70 80 140 160 210
UK / Europe North East or South East Asia Qantas Points 3,600 5,400 7,200 9,000 9,800 10,800 12,600 14,400
Status credits 40 55 80 80 90 160 175 240
Australia South Africa or South America Qantas Points 3,750 5,625 7,500 9,375 10,300 11,250 13,125 15,000
Status credits 40 55 80 80 90 160 175 240
East Coast Australia West Coast USA or Dubai Qantas Points 4,500 6,750 9,000 11,250 12,400 13,500 15,750 18,000
Status credits 45 60 90 90 115 180 200 270
Australia UK / Europe or East Coast USA Qantas Points 6,200 9,300 12,400 15,500 17,000 18,600 21,700 24,800
Status credits 70 95 140 140 160 280 310 420
                 
Codeshare Services                  
                   
Short international flights including intra-USA, intra-New Zealand, and intra-Japan Qantas Points 300§ 450§ 600§ 750§ 850§ 900§ 1,050§ 1,200§
Status credits 10 10 20 20 20 40 40 40
Mid-range international flights including those between East Coast Australia and Papua New Guinea, Thailand and Singapore, and Australia and New Caledonia Qantas Points 550§ 850 1,100§ 1,350 1,500 1,650 1,950 2,200
Status credits 15 15 30 30 30 60 70 90
Mid-range international flights including those between Australia and South Pacific/Papua New Guinea, and intra-USA Qantas Points 1,100 1,650 2,200 2,750 3,050 3,300 3,850 4,400
Status credits 20 25 40 40 40 80 95 120
Longer international flights including those between Singapore and Japan, New Zealand and Tahiti, and Hawaii and West Coast USA Qantas Points 1,600 2,400 3,200 4,000 4,400 4,800 5,600 6,400
Status credits 25 35 50 50 50 100 115 150
International flights between East Coast USA and Tahiti, and between Hawaii and Dallas Qantas Points 2,450 3,700 4,900 6,150 6,750 7,350 8,600 9,800
Status credits 30 40 60 60 60 120 140 180
International flights between New Zealand and Singapore/Chile, and between Fiji and West Coast USA Qantas Points 2,900 4,350 5,800 7,250 8,000 8,700 10,150 11,600
Status credits 35 45 70 70 70 140 160 210
Ultra-long international flights Qantas Points 4,000 6,000 8,000 10,000 11,000 12,000 14,000 16,000
Status credits 40 55 80 80 80 160 180 240
^ Status credits are earned when flying on eligible Qantas, oneworld® alliance airlines, Fiji Airways, Jetstar and QantasLink services. Status credits can be earned on flights operated by Jetstar Airways (JQ), Jetstar Asia (3K), Valuair (VF) and Jetstar Japan (GK) where a Qantas flight number is entered on your ticket when booked in Y, B, H, K or W class, or on a Jetstar Starter Plus, Starter Max or Business Max bundle fares only. You must earn the required Status credits and travel a minimum of four eligible Qantas, QantasLink or Jetstar flights during your membership year to qualify for the next membership level.
§ The Minimum Points Guarantee may apply for eligible flight segments, depending on your tier status and any applicable Status Bonus that may apply.  Refer to Minimum Points Guarantee Table for the minimum number of Qantas Points that may be applied for each base rate.

Qantas and Jetstar Earning Table for travel up to 30 June 2014

Airline Eligible Booking Class Cabin Class Base Rate~ Cabin Class Bonus 

Qantas (QF) International

 

BGHKLMNOQSV (except if operated by a Jetstar airline) Discount Economy 1 -
X (when booked as an Any Seat Award only)* Discount Economy 1  -
BHK (Qantas marketed operated by a Jetstar airline) Discount Economy 1  -
L (Qantas marketed operated by Jetstar only when travelling on a oneworld® fare)^ Discount Economy 1  -
Y Economy 1  -
RTW Premium Economy 1 25%
Z (when booked as an Any Seat Award only)* Premium Economy 1 25%
CDIJ Business 1 50%
U (when booked as an Any Seat Award only)* Business 1 50%
AF First 1 100%
P (when booked as an Any Seat Award only)* First 1 100%

Qantas (QF) Domestic

EGNOQS (except if operated by Jetstar) Discount Economy 1  -
X (when booked as an Any Seat Award only)* Discount Economy 1  -
L (Qantas marketed operated by Jetstar only when travelling on a oneworld® fare)^ Economy 1  -
BHKLMVY (except if operated by Jetstar) Economy 1  -
BHKY (Qantas marketed operated by Jetstar) Economy 1  -
CDIJ Business 1 50%
U (when booked as an Any Seat Award only)* Business 1 50%
Status Credits are earned on all eligible booking classes.
Excluded: Points and Status Credits are not earned on Qantas Codeshare Flights (ie with a QF flight number) operated by a Jetstar airline other than in Economy booking classes of B, H, K, L or Y (earn in L class is eligible only when travelling on a oneworld® fare product).
* Qantas Segments booked in X, U, Z or P classes are eligible to earn Points and Status Credits only when booked as part of a Qantas & Jetstar Any Seat Award.
^ Earn in L class is eligible only when travelling on a oneworld® fare product.
Jetstar (JQ), (3K), (VF) and (GK)*

Starter Plus Discount Economy 1  -
Starter Max Economy 1  -
Business Max Business 1 50%
Status Credits are earned on all eligible booking classes. Flights operated by Jetstar Asia (3K), Valuair (VF) and Jetstar Japan (GK) do not offer Business Class or Business Max. 
Excluded: Points and Status Credits are not earned when travelling in the Economy Cabin on flights with a Jetstar (JQ), Jetstar Asia (3K), Valuair (VF) or Jetstar Japan (GK) flight number as part of a Qantas International fare or when a Jetstar flight voucher has been selected in lieu of Points and Status Credits earn on eligible international Jetstar Asia (3K), Valuair (VF) and Jetstar Japan (GK) fares for selected routes.
Points and Status Credits are not earned on Economy Starter or Business fares.
* Points can only be earned on flights with a GK flight number for travel on or after 23 April 2013.

Note: See Qantas Fare Table for Qantas fares in the Frequent Flyer Categories.

Partner Airline Earning Table

Partner Airline Eligible Booking Class Cabin Class Base Rate~ Cabin Class Bonus
Aer Lingus (EI) BHKLMNOQV Discount Economy 0.70 -
Y Economy 1  -
CDJ Business 1 25%
Excluded: Points are not earned on Codeshare Flights operated by an airline other than Qantas.
Aeropelican (OT)* BHKMY Economy 1  -
* Note: For travel on or after 22 June 2013, Aeropelican (OT) flight numbers were replaced with Brindabella (FQ) flight numbers and Brindabella earn rates applied. As of 15 December 2013, Brindabella Airlines suspended all operations until further notice. Qantas Frequent Flyer members cannot earn or redeem Qantas Points on Brindabella Airlines until further notice.
airberlin (AB) including airberlin affiliate Niki (HG) EOPW Discount Economy 0.25  -
GNQSV Discount Economy 0.50  -
BHKLMY Economy 1  -
CDIJ Business 1 25%
Status Credits are earned on all eligible booking classes.
Excluded: Points and Status Credits are not earned on Codeshare Flights operated by airlines other than oneworld® alliance airlines.
Air Niugini (PX) BHKLMNQTVWY Economy 1  -
JC Business 1 25%
Excluded: Points are not earned on domestic or Codeshare Flights operated by an airline other than Qantas.
Airnorth (TL) BHLMNOQSVWY Economy 1  -
Air Pacific (FJ)* * Note: Effective from 27 June 2013, Air Pacific will operate as Fiji Airways (FJ). Refer to Fiji Airways for eligible booking classes and earn rates.
Air Vanuatu (NF) BGHKLMNQSTVWY Economy 1  -
JD Business 1 25%
Excluded: Points are not earned on Codeshare Flights operated by an airline other than Qantas.
Alaska Airlines (AS) BGHKLMQR*STUVY Economy 1  -
FP* First 1 50%

* Applicable for travel on or after 23 January 2014.
Excluded: Points are not earned on Codeshare Flights operated by an airline other than Qantas.

Alitalia (AZ) NQSX Discount Economy 0.50  -
GLOW (international) Discount Economy 0.50  
BHKMTVY Economy 1  -
PA Premium Economy 1 10%
CDEIJ Business 1 25%
Excluded: Points are not earned on Codeshare Flights operated by an airline other than Qantas, CAI First (Alitalia Express), CAI Second (Volare SPA) and City Liner.
American Airlines® (AA) OQ~ Discount Economy 0.25  -
GLMNSV Discount Economy 0.50  -
W^ (Domestic US) Discount Economy 0.50  -
BHKY Economy 1  -
W* (International) Premium Economy 1  -
W# (International) Premium Economy 1 10%
DIJR Business 1 25%
AFP First 1 50%

Status Credits are earned on all eligible booking classes.
~ Applicable for travel on or after 1 August 2013.
^ Applicable to flights operated by American Airlines on domestic flights within the United States.
* Applicable to AA Codeshare Flights operated by Japan Airlines (JL)
# Applicable to AA Codeshare Flights operated by British Airways (BA) or Qantas  (QF)

Brindabella Airlines (FQ) BHKMV*Y Economy 1  -
*Applicable for travel on or after 1 July 2013. As of 15 December 2013, Brindabella Airlines suspended all operations until further notice. Qantas Frequent Flyer members cannot earn or redeem Qantas Points on Brindabella Airlines until further notice.

British Airways (BA)

GKLMNOQSV Discount Economy 0.25  -
BHY Full Economy 1  -
TEW World Traveller Plus 1 10%
CDIRJ Business 1 25%
AF First 1 50%
       

Status Credits are earned on all eligible booking classes.

Cathay Pacific Airways (CX), including Cathay Pacific Airways' affiliate Dragonair (KA) BHKLMV Discount Economy 0.50  -
Y Economy 1  -
ERW Premium Economy 1 10%
CDIJ Business 1 25%
AF First 1 50%
Status Credits are earned on all eligible booking classes.
Excluded: Points and Status Credits are not earned on joint venture flights or Codeshare Flights operated by airlines other than oneworld® alliance airlines.
China Eastern (MU) K*LNRSTV Discount Economy 0.50  -
BEHM*Y Economy 1  -
CJ Business 1 25%
DI* Business 1 25%
P* (Domestic) First 1  -
P* (International) First 1 50%
F First 1 50%
Excluded: Points are not earned on Codeshare Flights operated by an airline other than Qantas.
* Effective for travel on or after 1 July 2013:
- Points earn in K class decreases from 1 to 0.50;
- Points earn in M class increases from 0.50 to 1;
- Points can be earned in D or I class;
- Points earn in P class is dependent on itinerary type (domestic or international travel);
- O, Z or W classes are ineligible for Points earn (Points can only be earned in these classes for travel on or before 30 June 2013).
El Al (LY) BGHKLMNQSTUVY Economy 1  -
D Business 1  -
CIZ Business 1 25%
A First 1 25%
F First 1 50%
Emirates (EK)* BGHKLMQTUVX Discount Economy 0.50  -
ERYW Economy 1  -
CIJO Business 1 25%
AFP First 1 50%
Excluded:  Points are not earned on Codeshare Flights operated by an airline other than Qantas.
Fiji Airways (FJ)* BGHKLMNOQSTVWY (International) Economy 1  -
LHQY (Specified domestic routes only)# Economy 1  -
CDIJZ Business 1 25%
Status Credits are earned on all eligible booking classes.
Excluded: Points are not earned on Codeshare Flights operated by an airline other than Qantas.
# Points are only earned on Fiji Airways* domestic flights between Nadi and Suva or Labasa and Suva and Labasa.
* Note: Effective from 27 June 2013, Air Pacific will operate as Fiji Airways (FJ).
Finnair (AY) ARWZ Discount Economy 0.25  -
GLMNOPQSTV Discount Economy 0.50  -
BHKY Economy 1  -
CDIJ Business 1 25%
Status Credits are earned on all eligible booking classes.
Excluded: Points and Status Credits are not earned on Codeshare Flights operated by airlines other than oneworld® alliance airlines.

Iberia (IB)
(including Iberia affiliate Iberia Express (I2))

BGHKLMNOPQSVY Economy 1  -
ACDIRJ Business 1 25%

Status Credits are earned on all eligible booking classes.

Excluded: Points and Status Credits are not earned on Codeshare Flights operated by airlines other than oneworld® alliance airlines.

JAL (Japan Airlines) (JL) including Japan Airlines affiliates JALways (JO), JAL Express (JC) and Japan Transocean Air (NU) GLOQ*R§SV (International) Discount Economy 0.50  -
NQ* (International) Discount Economy 0.30  -
B^HKM~ (International) Discount Economy 0.70  -
B^Y (International) Economy 1  -
E# (International) Premium Economy 0.70  -
E# (International) Premium Economy 1  
W (International) Premium Economy 1  -
I (International) Business 0.70  -
CDJX (International) Business 1 25%
AF (International) First 1 50%
Y (Domestic) Discount Economy 0.50  -
Y (Domestic) Economy 1  -
J (Domestic)
Discount Economy Plus Premium Surcharge 0.60  -
J (Domestic) Economy Plus Premium Surcharge 1 10%
F (Domestic) Discount Economy Plus First Surcharge 1  -
F (Domestic) Economy Plus First Surcharge 1 50%

Status Credits are earned on all eligible booking classes.
Excluded: Points and Status Credits are not earned on Codeshare Flights operated by airlines other than oneworld® alliance airlines.
* For travel from 1 May 2013, all international travel in Discount Economy N or Q class will earn a Base Rate of 0.30.
§ For travel from 1 November 2103, all international travel in G, O or R class will earn a Base Rate of 0.50.  For travel up to and including 31 October 2013, G, O and R class are ineligible for Points earn.
^ For travel from 1 May 2013, all international travel in B class will earn a Base Rate of 1.
~ For travel from 1 November 2013, all international travel in K or M class will earn a Base Rate of 0.70.  For travel up to and including 31 October 2013, all international travel in K or M class will earn a Base Rate of 0.50.
# For travel from 1 May 2013, all international travel in Premium Economy will earn a Base Rate of 1.

Jet Airways (9W) KQS Discount Economy 0.50  -
LMNTUY Economy 1  -
CIJPZ Business 1 25%
AF First 1 50%
Excluded: Points are not earned on Codeshare Flights operated by an airline other than Qantas.
LAN (LA) including LAN affiliates
LAN Express (LU), LAN Peru (LP), LAN Ecuador (XL), LAN Argentina (4M) and LAN Colombia (4C)
BGHKLMNOQSVY Economy 1  -
WP Premium Economy 1 10%
DIJ Business 1 25%
AF First 1 50%
Status Credits are earned on all eligible booking classes.
Excluded: Points and Status Credits are not earned on Codeshare Flights operated by airlines other than oneworld® alliance airlines. Points are not earned in GNOQ classes on domestic flights within Chile, GKLMNOQSV classes on domestic flights within Argentina, GLMNOQSV classes on domestic flights within Peru and GNOQS classes on domestic flights within Ecuador.
Malaysia Airlines (MH) KMLV Discount Economy 0.25  -
BH (selected routes only)* Discount Economy 0.25  -
BH (selected routes only)# Discount Economy 0.50  -
Y (selected routes only)* Economy 0.25  -
Y (selected routes only)# Economy 1  -
CDJZ (selected routes only)* Business 0.75  -
CDJZ (selected routes only)# Business 1 25%
AF (selected routes only)* First 1  -
AF (selected routes only)# First 1 50%

Status Credits are earned on all eligible booking classes.
Excluded: Points and Status Credits are not earned on Codeshare Flights operated by airlines other than oneworld® alliance airlines.
* Earn rates only apply where travel is between the following destination pairs:
            -  Australia and Malaysia
            -  Australia and United Kingdom
            -  Australia and Europe (including Turkey)
            -  New Zealand and Malaysia
            -  New Zealand and United Kingdom
            -  New Zealand and Europe (including Turkey)
            -  Malaysia and United Kingdom
            -  Malaysia and Europe (including Turkey)
            -  Malaysia and Middle East
# Earn rates only apply where travel is not between the following destination pairs:
            -  Australia and Malaysia
            -  Australia and United Kingdom
            -  Australia and Europe (including Turkey)
            -  New Zealand and Malaysia
            -  New Zealand and United Kingdom
            -  New Zealand and Europe (including Turkey)
            -  Malaysia and United Kingdom
            -  Malaysia and Europe (including Turkey)
            -  Malaysia and Middle East

Qatar Airways (QR) BHKLMV Discount Economy 0.25  -
Y Economy 0.25  -
CDIJ Business 0.75  -
AFP First 1  -
Status Credits are earned on all eligible booking classes.
Excluded: Points and Status Credits are not earned on Codeshare Flights operated by airlines other than oneworld® alliance airlines.
Royal Jordanian (RJ) HKLMSV Discount Economy 0.50  -
BY Economy 1  -
CDJ Business 1 25%
Status Credits are earned on all eligible booking classes.
Excluded: Points and Status Credits are not earned on Codeshare Flights operated by airlines other than oneworld® alliance airlines.
S7 (Siberia Airlines) LMNOQRSTV Discount Economy 0.25  -
BHKY Economy 1  -
CDJ Business 1 25%
Status Credits are earned on all eligible booking classes.
Excluded: Points and Status Credits are not earned on Codeshare Flights operated by airlines other than oneworld® alliance airlines.
South African Airways (SA) GLTVW Discount Economy 0.50  -
BHKMQSY Economy 1  -
CDJZ Business 1 25%
AFP First 1 50%

Limits: Qantas Points can only be earned on:
- domestic flights within South Africa operated by South African Airways with a SA flight number for flights travelled on or before 30 September 2014.
Note: From 1 October 2014, Qantas Frequent Flyer members will no longer earn Qantas Points on flights with a South African Airways flight number or flights operated by South African Airways.

Sri Lankan Airlines (UL) EGKLMW Discount Economy 0.25  -
BHPRV (selected routes only)* Discount Economy 0.25  -
BPH (selected routes only)# Discount Economy 0.50  -
Y (selected routes only)* Economy 0.25  -
Y (selected routes only)# Economy 1  -
CDIJ (selected routes only)* Business 0.75  -
CDIJ (selected routes only)# Business 1 25%

Status Credits are earned on all eligible booking classes.
Excluded: Points and Status Credits are not earned on Codeshare Flights operated by airlines other than oneworld® alliance airlines.
* Earn rates only apply where travel is between the following destination pairs:
            -  Australia and Sri Lanka
            -  Australia and Malaysia
            -  Australia and Middle East
            -  Australia and United Kingdom
            -  Australia and Europe
            -  Sri Lanka and United Kingdom
            -  Sri Lanka and Europe
            -  Sri Lanka and Middle East
            -  Malaysia and United Kingdom
            -  Malaysia and Europe 
            -  Malaysia and Middle East
# Earn rates only apply where travel is not between the following destination pairs:
            -  Australia and Sri Lanka
            -  Australia and Malaysia
            -  Australia and Middle East
            -  Australia and United Kingdom
            -  Australia and Europe
            -  Sri Lanka and United Kingdom
            -  Sri Lanka and Europe
            -  Sri Lanka and Middle East
            -  Malaysia and United Kingdom
            -  Malaysia and Europe
            -  Malaysia and Middle East

TAM Linhas Aéreas (JJ) BEGHKLMNQSUVW* Discount Economy 1  -
Y Economy 1  -
CDJZ Business 1 25%
AFP First 1 50%
Status credits are earned on all eligible booking classes.
Excluded: Points and Status Credits are not earned on Codeshare Flights operated by airlines other than oneworld® alliance airlines.
* Earn in W class is limited to eligible domestic flights within Brazil; any other flights in W class are ineligible for Points earn.
US Airways (US) EKRU Deep Discount Economy 0.25  -
GLSTVW Discount Economy 0.5  -
BHMNQY Economy 1  -
J^ Business Upgrade* 1  -
CDZ Business 1 25%
OP^ First Class Upgrade* 1  -
AF First 1 50%
Status credits are earned on all eligible booking classes.
Excluded: Points and Status Credits are not earned on Codeshare Flights operated by airlines other than oneworld® alliance airlines.
^ Members may purchase, from US Airways, an Upgrade from the Economy cabin to Business (J class) or First (O or P class), with Points and Status credits earned at the Economy rate (excluding those upgraded from X class which are ineligible for Points or Status Credit earn). Classic Awards booked in O class are ineligible for Points or Status Credit earn.
* Economy Status Credits earned when travelling on a purchased Upgrade from an eligible Economy fare class.

~ The number of Qantas Points earned for each Flight Segment travelled on Eligible Flights is the Base Rate multiplied by the shortest distance on the surface of the globe between the origina and destination of the Flight Segment, regardless of any immediate stops, when travelling on Partner Airlines or oneworld® Alliance Airlines.
# oneworld® Alliance Airlines and Partner Airlines may change from time to time. Please visit qantas.com/airlinepartners for up to date information.

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