About Flight Upgrades
Upgrading Your Flight
You can use your points for a flight upgrade on Qantas domestic and international flights.*
Flight upgrades are available on:
- Discount Economy^ (excluding E, N, O or Q class) to Premium Economy*
- Full Economy to Premium Economy*
- Discount Economy^ (excluding E, N, O or Q class) to Business,
- Full Economy to Business
- Premium Economy+ to Business
- Business to First.
To request an upgrade using your points you'll need to have an eligible paid and confirmed ticket on a Qantas operated service with a QF flight number.
Upgrades are allocated according to your membership level: Platinum Frequent Flyers first, followed by Gold, Silver and then Bronze. When using your points to upgrade an eligible family member, the upgrade will be awarded according to the eligible family member's priority not the status of the Qantas Frequent Flyer whose points are being used.
For full details on Flight Upgrade Awards and cancellations, see terms and conditions. See the Flight Upgrade Award table for the number of points needed for an upgrade.
Calculate points needed to upgrade.
^ Flight upgrades are not available on Red e-Deals and other heavily discounted domestic and international airfares booked in E, N, O or Q class.
+ Premium Economy will be progressively introduced on selected flights for travel from April 2008.
Domestic Upgrade Awards
To request an upgrade using your points you'll need to have an eligible paid and confirmed Qantas domestic ticket on a Qantas operated service with a QF flight number. Your upgrade is subject to availability and may be confirmed between 355 days and 24 hours in advance.
Flight Upgrades cancelled within 24 hours of flight departure, or failure to board a booked flight, will result in the loss of the Flight Upgrade and any Points used to redeem the Flight Upgrade.
Flight Upgrades cancelled more than 24 hours prior to departure may be refunded and will incur a fee.
Flight Upgrade Awards are subject to capacity controls and availability is limited. Flight upgrades are not available on Award flights and domestic airfares booked in E, N, O, P, Q, U, X and Z class, which includes some Red e-Deal fares.
International Upgrade Awards
If you hold an eligible paid and confirmed ticket for a Qantas operated service with a QF flight number, you can register for an international Flight Upgrade from 90 days to 24 hours before departure from the first port of the flight. Requests for Flight Upgrades will not be accepted within 24 hours of scheduled departure from the port of origin.
Upgrades will not be confirmed on international services at time of booking. You can check your booking online within 5 hours of departure to see if your international request was successful. You will also be informed at check-in.
You may cancel an unconfirmed upgrade request without penalty. Should your upgrade request be confirmed and you choose to cancel or fail to board a flight for which you have redeemed points for an upgrade, you will forfeit the points used and a seat may no longer be available in the original class you booked in.
Flight Upgrade Awards are subject to capacity controls and availability is limited. Flight upgrades are not available on Award flights and international airfares booked in E, N, O, P, Q, U, X and Z class, which includes some Red e-Deal fares.
Flight Upgrade Award Tables
| Points needed for a Flight Upgrade Award to Premium Economy | |||
|---|---|---|---|
| Zone | One-Way Miles | Discount Economy^ | Full Economy+ |
| 1 | 0-600
|
5,000
|
2,000 |
| 2 | 601-1,200
|
7,500 | 3,000 |
| 3 | 1,201-2,400
|
10,000 | 4,000 |
| 4 | 2,401-3,600
|
15,000 | 6,000 |
| 5 | 3,601-4,800
|
25,000 | 10,000 |
| 6 | 4,801-5,800
|
30,000 | 12,000 |
| 7 | 5,801-7,000
|
35,000 | 14,000 |
| 8 | 7,001-8,400
|
45,000 | 18,000 |
| 9 | 8,401-9,600
|
50,000 | 20,000 |
| 10 | 9,601-15,000 | 60,000 | 24,000 |
| Points needed for a Flight Upgrade Award to Business Class | ||||
|---|---|---|---|---|
| Zone | One-Way Miles | Discount Economy^ | Full Economy+ | Premium Economy |
| 1 | 0-600
|
8,000
|
5,000 | 5,000 |
| 2 | 601-1,200
|
12,000
|
7,500 | 7,500 |
| 3 | 1,201-2,400
|
16,000
|
10,000 | 10,000 |
| 4 | 2,401-3,600
|
24,000 | 15,000 | 15,000 |
| 5 | 3,601-4,800
|
40,000 | 25,000 | 25,000 |
| 6 | 4,801-5,800
|
48,000 | 30,000 | 30,000 |
| 7 | 5,801-7,000
|
56,000 | 35,000 | 35,000 |
| 8 | 7,001-8,400
|
72,000 | 45,000 | 45,000 |
| 9 | 8,401-9,600
|
80,000 | 50,000 | 50,000 |
| 10 | 9,601-15,000 | 96,000 | 60,000 | 60,000 |
| Points needed for a Flight Upgrade Award to First Class | |||
|---|---|---|---|
| Zone | One-Way Miles | Business Class | |
| 1 | 0-600
|
5,000
|
|
| 2 | 601-1,200
|
7,500 | |
| 3 | 1,201-2,400
|
10,000 | |
| 4 | 2,401-3,600
|
15,000 | |
| 5 | 3,601-4,800
|
25,000 | |
| 6 | 4,801-5,800
|
30,000 | |
| 7 | 5,801-7,000
|
35,000 | |
| 8 | 7,001-8,400
|
45,000 | |
| 9 | 8,401-9,600
|
50,000 | |
| 10 | 9,601-15,000 | 60,000 | |
^ For domestic flights within Australia, Discount Economy includes Super Saver (classes L, M, S, V) and fares booked in G. For International flights, classes B, G, H, K, L, M, S, V. Flight upgrades are not available on Red e-Deals and other heavily discounted domestic and international airfares booked in E, N, O or Q class.
+ For domestic flights within Australia, Full Economy includes Fully Flexible (classes Y, H) and Flexi Saver (classes K, B). For International flights, class Y.
