Claim Missing Points - Other Partners
It's unusual, but if you discover that points haven't appeared on your Qantas Frequent Flyer monthly statement, we'd like to make it simple to claim those missing points.
Points earned from a flight
Find out how to claim missing points for travel on eligible flights.
Points earned from non-airline partners
To enquire about claiming your points, contact the partner directly within six months of the transaction. You'll find a list of contact numbers broken down by partner and category.
Note: it may take up to eight weeks for your points to be credited to your account if your claim is successful. Not all partners accept retrospective points claims.
Cars
| Car Rental Partners | |
|---|---|
| Avis | 13 63 33 (Australia) or your local Avis outlet |
| Budget | 1300 362 848 (Australia) or your local Budget outlet |
| Hertz | 1800 500 023 (Australia) or your local Hertz outlet |
| Thrifty | 1300 367 227 (Australia) or your local Thrifty outlet |
| Other Car Partners | |
|---|---|
| Beaurepairs | 13 23 81 |
| Qantas Valet Parking | Contact the relevant Qantas Valet Parking area |
| Qantas Drive | 1300 550 988 |
| Tint-a-Car | 13 TINT |
| Trivett | 1300 TRIVETT |
Finance, Business & Real Estate
| E*TRADE | 1300 658 355 |
| GE Money | 131 024 |
| Leveraged Equities | 1300 307 807 |
| LJ Hooker | 1800 621 212 |
| Macquarie Bank Term Deposits | 1800 612 928 |
| Office National | Contact the Office National store where you made the purchase |
| Rental Rewards | 1300 733 966 |
| Snap Printing | Contact the Snap Printing store where you made the purchase |
Groceries & Liquor
| BWS | Retrospective points claims not accepted |
| Cellarmasters | 1800 505 250 |
| Safeway Liquor | Retrospective points claims not accepted |
| Safeway Supermarkets | Retrospective points claims not accepted |
| Woolworths Liquor | Retrospective points claims not accepted |
| Woolworths Supermarkets | Retrospective points claims not accepted |
Hotels
| Reservations made at qantas.com/hotels | Contact Qantas Holidays on 1300 HOLIDAY |
| Reservations made directly with the hotel | Contact the hotel directly |
| Choice Hotels | For stays at Clarion, Comfort and Quality Hotels only, e-mail a copy of your invoice to qff@choicehotels.com.au |
Restaurants & Entertainment
| BigPond Movies | 137 663 |
| magshop | 136 116 |
| Qantas Box Office | 1300 306 378 |
| Restaurants | Retrospective points claims not accepted |
Shopping
| BIG W | Retrospective points claims not accepted |
| Dick Smith Electronics | Retrospective points claims not accepted |
| Optus | 1300 558 765 |
| Qantas Frequent Flyer Collection | +61 2 9436 1000 |
| Qantas Frequent Flowers | 1300 555 747 |
Travel & Travel Services
| Cruiseco | 1800 225 656 |
| DFS Galleria | 1800 789 780 (Australia> or 0800 388 397 (New Zealand) |
| F1RST Tax and Duty Free | claim at F1RST Tax and Duty Free select Duty Free Shopping, then Qantas Frequent Flyer Claim Forms |
| In Sky Shopping | contact In Sky Shopping |
| itravelbooks | contact itravelbooks |
| Qantas Holidays | 1300 HOLIDAY |
| QBE Travel Insurance | contact the QBE office noted on your documentation |
| SkiMax | 1300 136 997 |
| SYD Tax and Duty Free | claim at SYD Tax and Duty Free select Duty Free Shopping, then Qantas Frequent Flyer Claim Forms |
| Travelex | 1800 637 642 |
| Telstra Telecard | 1800 038 000 |
| Wildlife Safari | 1800 998 558 |
