Our flight attendants are the face of Qantas, representing our airline around the world. We pride ourselves on providing customers with an exceptional service experience from the moment they step on board to the time they depart the aircraft.
Qantas flight attendants are selected for their natural, genuine, engaging and confident personalities and their ability to use their initiative in any situation.
There are two cabin crew divisions - Long Haul and Short Haul. Short Haul flight attendants crew B767, B737 and A330 aircraft to major Australian and some international destinations. Long Haul flight attendants crew B767, B747 and A330 aircraft to major cities throughout the world as well as some Australian destinations.
| What we look for in a Flight Attendant | Training |
| Important Considerations | How to apply |
| Essential Requirements | Flight Attendant with QantasLink |
What we look for in a Flight Attendant
We employ over 7,000 flight attendants who provide our customers with a comfortable, friendly and safe experience. We look for the following capabilities when we hire new team members:
- An understanding of the needs and comfort of our customers who travel with us - whether they are regular flyers or customers who have never flown before.
- An ability to build rapport and trust in a team to positively contribute to the teams performance.
- An ability to adapt to any situation that may present itself in a sensible, warm and safe way.
- An appreciation of cultural diversity and sensitivity towards customers who may need extra help, such as unaccompanied minors, those who are nervous about flying or people who may not have English as their first language.
- A caring approach when offering our customers food, beverages and any other assistance they may need on board.
- An appreciation of hygiene standards inflight to ensure all areas of the cabin are clean and fresh for our customers.
- A confidence in their ability to be competent in aircraft safety procedures and first aid when needed.
Important Considerations
The airline industry is highly competitive and the service we provide is what differentiates us from our competitors. Our flight attendants have a significant opportunity to influence our customers' perception of our airline, through their ability to provide high standards of service in a sensitive and empathetic manner.
We expect our flight attendants to be of the highest calibre with superior communication and service skills and an ability to care for our customers in all circumstances. They are selected for their empathy, cultural sensitivity and respect for their colleagues.
While flying can be exciting and rewarding it also has some challenges. Our crews work at high altitudes in a pressurised cabin for long periods, fly through different time zones and can experience climatic changes in their stopovers. Good health is vital in coping with these conditions and our crews need to maintain a high level of personal fitness and health
throughout their flying career.
Flying definitely comes with a unique lifestyle - sign on times and working hours are very different from the normal nine-to-five, five days a week role. Flight attendants will often work through weekends and holidays and can be away from home for long periods of time.
Essential Requirements
The essential requirements of the position are:
- Minimum 18 years of age.
- Height between 163 - 183cm.
- Australian permanent residency and a passport ensuring unrestricted access to all Qantas ports of call with at least 12 months validity.
- Current Senior First Aid Certificate with a validity of 12 months at time of application.
- Responsible Service of Alcohol 'Statement of Attainment'.
- Strong commitment to customer service and recent experience in a face to face role.
- Experience in Food and Beverage service is an advantage.
- Demonstrated empathy in service with people from a variety of cultures and countries.
- An excellent level of health and fitness.
- A willingness to relocate, as required, to any location.
A demonstrated fluency in at least one of the following priority languages will be a distinct advantage:
- Mandarin
- Cantonese
- Japanese
- French
- German
- Italian
Your language skills will be utilised in assisting our customers as a service and safety professional. For information on language proficiency testing contact the University of New South Wales Institute of Languages.
Training
If you're accepted as a flight attendant you will undertake a comprehensive training program that will cover a variety of topics including customer service, medical aviation, aircraft and personal safety, emergency procedures.
During your training you will be required to perform the following safety tasks:
- Lifting a 28kg aircraft window exit
- Dealing with emergencies in a smoke-filled simulator
- Swimming and assisting people in the water
- Descending an escape slide, 9 metres above the ground
- Fighting fires while wearing a full face mask
- Controlling people in panic situations
- Moving disabled people in evacuations
How to apply
If you have a passion for being with people, a track record for excellent customer service and meet all of our essential requirements then you could be a Qantas Flight Attendant.
Simply register your details on one of the below recruitment websites. Interviews will be arranged as opportunities arise.
Thank you for your interest in being a Qantas Flight Attendant.
Flight Attendant with QantasLink
As a flight attendant with QantasLink, you will be based in Cairns, Brisbane, Sydney, Canberra, Melbourne or Mildura and fly on the latest Dash 8 series turboprop aircraft operating as a solo flight attendant or as a member of a two-person team. QantasLink is a respected business partner of the Qantas and oneworld alliance and operates more than 2,000 flights per week to major cities and regional communities. If you are interested in being part of our successful QantasLink team, which plays a significant role in our customer experience, and have the enthusiasm and commitment we are looking for, please log on to the QantasLink Recruitment website.
