Important Information

Effective 27 March 2008, some British Airways and Qantas codeshare services commenced operating from the new London Heathrow Terminal 5. See the Qantas flights section for more information.

View the latest carry on baggage restrictions.

Effective 23 September 2008, BAA will be closing the Departures level forecourt for refurbishment. See departure information for more details.

At a Glance

Location:	24km (15 miles) west of London.
Qantas flights:	Qantas flights QF1-QF399 and Britsh Airways codeshare flights to Sydney via Singapore and Bangkok operate from Terminal 4. Codeshare flights operated by British Airways to Barcelona, Madrid, Lisbon, Nice and Helsinki operate from Terminal 1. Domestic codeshare flights operated by British Airways and European codeshare flights to cities other than Barcelona, Madrid, Lisbon, Nice and Helsinki operate from Terminal 5.
Departure information:	Ticket Counter The Sales Desk is located on the Departures level. Ticketing facilities are available on day of travel only. Open from 5.30am to 10.30pm. Contact Qantas Reservations within the United Kingdom for assistance. Check-in Check-in is located in Zone B, counters 31 to 45. Check-in opens 4 hours before departure. Important: BAA will be closing the Departures level forecourt for refurbishment from 23 September 2008. Passengers can still be dropped off at the Departures level however they need to access Terminal 4 check-in via the arrivals level. Passengers will be directed by staff to the Arrivals level via lifts and escalators then back up to departures from within the terminal building. No drop-off facilities are available on the Arrivals level. Note: If you have a connecting flight departing from Terminal 5, your onward boarding card needs to be re-printed at the Birtish Airways Document Conformance counter located within Terminal 5. It's important to pass through check-in and security and be ready to fly at least 35 minutes before your flight departs.
Transfer between Terminals:	The Heathrow Express offers free travel between Terminals.
Arrival information:	Baggage carousels are located in the Arrivals hall (ground floor). Information monitors display flight carousel numbers. British Airways Baggage Services has a counter located in the Arrivals hall.
Qantas Club:	Terminal 4 All eligible oneworld customers, Platinum and Gold Frequent Flyers, Qantas Club Members and customers travelling in First and Business Class are invited to use the British Airways Lounge at Gate 1. Due to the relocation of British Airways operations to T5 and the BAA upgrade at T4, the British Airways Arrivals Lounge has now closed. At this time an alternate arrivals lounge is unavailable for eligible customers travelling on Qantas. A full compliment of lounges will be available to our passengers when Qantas flights move from T4 to T3 in 2009. Note: Qantas passengers travelling in First and Business and arriving at T4 on the following British Airways (BA/QF) codeshare flights will have access to the T5 Galleries Arrivals Lounge: - BA10/QF301 Sydney/Bangkok to London Heathrow - BA16/QF319 Sydney/Singapore to London Heathrow - BA12/QF3345 Singapore to London Heathrow - BA7311 Sydney/Bangkok to London Heathrow - BA7371 Sydney/Singapore to London Heathrow - BA7309 Melbourne/Singapore to London Heathrow
Website:	www.heathrowairport.com

Getting to and from the Airport

Transport	Details
Car	The airport is approximately a 30 minute drive from the city. Visit London Heathrow website for current car parking rates.
Taxis	Approximately GBP60 to the city.
Buses	National Express Coach services operate direct from Heathrow Airport to Gatwick and to many regional areas in the UK. Visit their website for information on fares. Dot 2 Dot also operated by National Express offers convenient door to door shuttle services from GBP17.50
Train	The Heathrow Express operates services between Paddington Station and Heathrow. Travel time is approximately 25 minutes to central London. The London Underground services Heathrow terminals from the Piccadilly line. Travelling time is approximately 50 minutes to central London.
Car rentals	Avis, Budget and Hertz have counters in the Arrivals hall.

Airport Facilities and Services

Facility	Details
Toilets	Located throughout the airport. Disabled toilet facilities are also available.
Showers	Located in the Arrivals hall.
Baby change rooms	Located in the Arrivals hall.
Post box	Located in the Departures and Arrivals halls.
Internet	Located in the Departure lounge. Wireless access is available.
Currency exchange	Located in the Departure hall.
Public telephones	Located throughout the airport.
ATMs	Located throughout the airport.
Tourism information	The Information counter is located in the Arrivals hall. Open from 9am to 6pm.
Baggage Trolleys	Located throughout the airport.
Baggage Storage	Located in the Arrivals hall.
Meet and Assist	Passengers requiring assistance can be escorted to the departure gate upon request. Ask a Customer Service Agent for assistance.