Important Information

View the latest carry on baggage restrictions.

All customers travelling on Qantas operated flights from Australia to San Francisco will clear customs and immigration in San Francisco.

All customers travelling on Qantas operated or codeshare flights from Vancouver to San Francisco will clear customs and immigration in Vancouver. This flight is considered a domestic flight for arrival into San Francisco.

All Qantas customers arriving from either Australia or New Zealand and travelling on Qantas codeshare flights from Los Angeles to San Francisco must clear customs and immigration in Los Angeles.

There is a service desk located outside each arrivals area to assist customers with onward connections.

At a Glance

Location:	22km (14 miles) from the city.
Qantas flights:	Qantas and oneworld carriers British Airways and Cathay Pacific operate from the International Terminal, Terminal A. Qantas codeshare flights operated by Alaska Airlines/Horizon Air (AS) operate from Terminal 1. Qantas codeshare flights operated by American Airlines operate from Terminal 3.
Departure information:	Ticket Counter Located in Aisle 10 of the check-in area in the Main Hall. Limited e-ticketing facilities are available for same day travel only. Open from 6.45pm to 10.30pm. Contact Qantas Reservations on 1800 227 4500 within North America for assistance. For codeshare services see the operating carrier for assistance. Check-in Check-in counters are located on the Departures Level (Level 3) in all terminals. Open from 6.45pm to 10.30pm. Passengers must check-in at least 3 hours before departure. Check-in for Qantas flights is available from counters located in Aisle 10. Check-in for Business, Chairmans Lounge, Qantas Club and oneworld Emerald passengers is available at counters 134-136. For Qantas codeshare flights, check-in with the operating carrier.
Transfer between Terminals:	You can walk between terminals by following the directional signs. Alternatively, the AirTrain offers free travel between terminals.
Arrival information:	Baggage carousels are located in the Arrivals Hall. Information monitors display baggage carousel numbers for your flight. Baggage Services is open from 9am to 5pm. Phone: 650 871 8502.
Qantas Club:	The Japan Airlines, Sakura lounge is located in the Departures lounge.
Website:	www.flysfo.com

Getting to and from the Airport

Transport	Details
Car	The airport is approximately a 30 minute drive from the city. Visit San Francisco International Airport website for current car parking rates.
Taxis	Approximately A$40 to the city.
Buses	Airporters are privately operated scheduled bus services that operate between the airport and the Bay Area. SamTrans Public Bus Service operates regular services between the airport and the city, San Mateo County and Palo Alto. Visit San Francisco International Airport website for more information on fares and routes available.
Train	Bay Area Rapid Transit (BART) operates regular services to the city centre, northern San Mateo County, and the East Bay. The airport station is located on the Departures level (level 3) of the International terminal, and is accessible from Terminals 1, 2 and 3 via the AirTrain. Other rail services connect to this line including the CalTrain shuttle service for travel between San Francisco and San Jose. Fares start at US$5.15 per person one way to the city.
Car rentals	Alamo, Avis, Budget, Dollar, Enterprise, Hertz, National and Thrifty Car Rentals have counters on Level 4 of the airport's Rental Car Centre. Take the AirTrain to the Rental Car Centre.
Limousine Service	Limousine transfers are available.

Airport Facilities and Services

Facility	Details
Toilets	Located throughout the airport. Disabled toilet facilities are also available.
Baby change rooms	Located in Terminals 1 and 3.
Showers	Located in the Main Hall of the International terminal.
Post box	Located outside all terminals on the Departures level.
Internet	Wi-Fi hotspots are available using the T-Mobile HotSpotSM service.
Currency exchange	Travelex America, Inc has counters and automated machines located throughout the International Terminal, with the main office in the Main Hall on the Departures level.
Public telephones	Located throughout the airport.
ATMs	Located throughout the airport.
Tourism information	Information boards are located on the Arrivals level of the terminals. A free phone service to participating companies is available.
Baggage Trolleys	Located throughout the airport. Cost is US$3 to departing passengers and free to arriving passengers.
Baggage Storage	Available from the Airport Travel Agency, located on the Departures level of the International Terminal. Open 7am to 11pm. Cost starts at US$3.
Meet and Assist	Passengers requiring assistance can be escorted to the departure gate upon request. Ask a Customer Service Agent for assistance.