Refer to our comprehensive Terms and Conditions of Carriage for further details.

1. Conditions of Contract

A. Qantas carries passengers on flights (or other modes of transport where indicated) in Australia, New Zealand and elsewhere on contracts that consist of:

• these Terms and Conditions;
• Qantas General Conditions of Carriage (Passenger and Baggage), available on request, and any applicable tariffs filed by Qantas with regulatory bodies;
• International conventions and Australian and New Zealand laws; and
• Qantas' oral or written directions to passengers.

In the event of any inconsistency between these Terms and Conditions and the General Conditions of Carriage, the General Conditions of Carriage shall prevail.

B. If Qantas issues a ticket or boarding pass for another carrier's flight, it does so only as an agent for that carrier.

C. Unless otherwise stated, a ticket is valid for one year from the issue date.

D. Qantas will use efforts to carry you and your baggage reasonably in accordance with the date and time of the flight(s) specified, but does not guarantee it will be able to do so. Schedules may change without notice.

E. You must:

• comply with all applicable government travel requirements, including obtaining visas to enter the countries to which you are travelling; and
• check in by the required check-in time.

F. The contract between you and Qantas, including any exclusion or limitation of liability, applies to benefit:

• Qantas' employees, agents and representatives;
• all other carriers used by Qantas to carry you; and
• those other carriers' employees, agents and representatives, and Qantas hold that benefit on trust for them, and can, if requested by them, enforce it on their behalf.

G. If your checked baggage on an international Qantas flight has been lost or damaged, you must notify Qantas in writing within 7 days and in the case of delay, within 21 days of delivery. If a whole item of your checked baggage on a domestic Qantas flight has been lost or destroyed, you must notify Qantas in writing within 21 days, or if part only of an item has been damaged, lost or destroyed, within 3 days.

2. Carry on Baggage Allowances

Passengers (except infants+) are allowed the following baggage

Route	Piece Allowance & Dimensions	Weight Allowance
Australian and New Zealand Domestic	All Classes: 2 x 105cm bags or 1 x 105cm bag plus 1 x 185cm (73in) non rigid garment bag or 1 x 115cm bag	7kg (15lbs) per piece
Dash 8 or smaller aircraft	1 x 105cm bag	4kg (9lbs) total
All International routes	First/Business: 2 x 115cm bags or 1 x 115cm bag plus 1 x 185cm (73in) non rigid garment bag Economy: 1 x 115cm bag or 1 x 185cm non rigid garment bag	7kg (15lbs) per piece

3. Checked Baggage Allowances

Passengers (except infants+) are allowed the following baggage. No single item may exceed 32kg in weight.

Route	Piece Allowance and Dimensions	Weight Allowance
Australian Domestic	Business: 3 pieces Economy: 1 piece Total dimensions* of each piece must not exceed 140cm (54in) Infants: Nil	32kg (70lb) per piece
All Dash aircrafts (excluding travel to/from Lord Howe Island and Mount Hotham) For travel to/from Lord Howe Island For travel to/from Mount Hotham	Economy: 1 piece Total dimensions* of each piece must not exceed 140cm (54in) Infants: Nil Economy: 1 piece Infants: Nil Economy: Limit of 1 kit per passenger 1 kit consisting of not more than One pair of skis One pair of stocks One pair of boots One piece of baggage or One snowboard One piece of baggage Infants: Nil	20kg (44lb) total 14kg (30.2lb) total Total kit not to exceed 20kg (44lb)
New Zealand Domestic		Economy: 20kg (44lb)total Infant: 10kg (22lb) total
Travel to/from USA, US Territories, Tahiti, South America and Canada^ via the Pacific	First: 2 pieces Total dimensions* of each piece must not exceed 158cm (62in) Business/Economy/Premium Economy: 2 pieces Total dimensions* of the 2 pieces must not exceed 270cm (106in) with no 1 piece exceeding 158cm (62in) Infants:+ 1 piece Total dimensions must not exceed 115cm (45in)	32kg (70lb) per piece
All other International^		First: 40kg (88lb) Business: 30kg (66lb) Premium Economy: 20kg (44lb) Economy: 20kg (44lb) Infants:+ 10kg (22lb)

Baggage Dimensions

All Flights

• Infant's food for consumption in flight and Infant's carry basket*
• Wheelchair (fully collapsible)* and/or a pair of crutches and/or a walking stick and/or other prosthetic device for you if you are dependent on them.

Notes

+ Infants - under 2 years of age for Australian domestic, New Zealand domestic and international travel.

Please be aware that stowage limitations apply on some QantasLink operated services, baggage may at times need to be transported on a different flight to the passenger Domestic Travel is defined as travel not combined with any international flights. International Travel is defined as travel between two or more countries including any flights within those countries when they are combined with any international flights.
For International travel, a passenger using Qantas and QantasLink connecting services is entitled to the applicable international free baggage allowance. Additional baggage may be carried at a fixed baggage rate per piece. An excess fee or handling charge will be collected for each piece of baggage over the designated free baggage allowance and for each piece that is oversize or overweight.

You must not include in your checked baggage fragile or perishable articles, money, jewellery, precious metals, negotiable papers, securities or other valuables (including but not limited to cameras and electronic equipment), rare items, business documents or samples. Such personal valuable items should be carried in your carry on baggage under your care. Please note the relevant weight and size limitations in clause 2 above.

4. International Notice - Limitation of Liability

A. If your trip has a destination or stop in another country other than the one from which you depart, a treaty known as the Warsaw Convention may govern the liability of all airlines involved in your trip and may limit the amount of damages that can be recovered for your death or injury. These limits can be as low as US$10,000. However, many airlines have voluntarily agreed to waive those limits (in whole or in part).

B. Qantas will not rely on the limitation in Article 22 (1) of the Warsaw Convention or the Warsaw Convention as amended at The Hague for any claim for recoverable compensatory damages arising under Article 17 of that Convention.

C. Qantas will not rely on any defence under Article 20 (1) of the Convention for that part of any claim for recoverable compensatory damages arising under Article 17 of the Convention that does not exceed 100,000 Special Drawing Rights. Otherwise Qantas will rely on all other defences under the Convention.

D. In addition, in cases of death or bodily injury, if required by law, Qantas will make advance payments to the person entitled to compensation, if required to meet immediate economic needs, in proportion to the hardship suffered.

E. Liability for loss, delay or damage to baggage is limited to about US$20 per kilo for checked baggage and US$400 per passenger for unchecked baggage.

5. Domestic Notice - Limitation of Liability

Carriage wholly within Australia, which is not international carriage as defined by the Warsaw Convention, is subject to the provisions of the Civil Aviation (Carriers' Liability) Act 1959 as amended or complementary State legislation. Qantas' liability in respect of the death or injury of any passenger is limited to A$500,000.

In respect to baggage Qantas' liability is limited to A$1,600 per passenger (for checked baggage), and A$160 per passenger (for cabin baggage).

Carriage wholly within New Zealand, which is not international carriage as defined by the Montreal Convention, is subject to the provisions of the Carriage of Goods Act 1979 and Part 9B of the Civil Aviation Act 1990. The following provisions apply to Qantas' liability for carriage wholly within New Zealand:

• Claims for damages arising directly or indirectly out of personal injury or death of a passenger may be excluded in accordance with the Injury Prevention, Rehabilitation, and Compensation Act 2001.
• Damages for the loss of or damage to checked baggage, are limited to NZ$1,500 for each unit of baggage lost or damaged, except where the baggage is carried at declared value. Damage sustained to passenger baggage should be reported on arrival. However, in any event, in the case of damaged/destroyed baggage it must be reported within 7 days. Damage must be sighted by a Qantas Airways employee or representative of Qantas Airways at a Qantas Airport or Travel Centre (where this facility exists). Delayed/damaged baggage must be reported on arrival and a complaint in writing must be received within 21 days, from the date that the baggage was placed at the passenger's disposal.
• For any direct or consequential losses or damages in relation to your baggage or articles that are not checked baggage, Qantas will not have any liability, subject to any rights you may have under the Consumer Guarantees Act 1993.
• To the extent permitted by law, if you are or hold yourself out as, acquiring this carriage or other services from Qantas for the purposes of a business, then the provisions of the Consumer Guarantees Act 1993 will not apply to such carriage or those services.
• For damage caused by delay in the carriage of passengers, Qantas' liability will be governed by Part 9B of the Civil Aviation Act 1990. In circumstances where Qantas is liable for damage caused by delay, its liability will be limited to the lesser of the amount of damage which is proved to be sustained as a result of the delay or an amount representing 10 times the sum paid for the carriage.

6. Seating

Qantas does not guarantee you any particular seat, even if your reservation is confirmed. You must accept any seat allotted on the flight even if this involves a downgrade, or wait until the next flight on which a seat is available in the class of service paid for.

7. Overbooking Notice

There is a chance a seat will not be available for you on your flight even if your reservation is confirmed. This is due to the common practice in the airline industry of overbooking. Qantas' policy on overbooking is available at Qantas international airport ticket counters and boarding gates. If an international flight from USA is overbooked, no-one will be denied a seat until Qantas calls for volunteers to give up their reservations in exchange for a payment of Qantas' choosing. If there are not enough volunteers Qantas will deny boarding to reservation holders in accordance with its policy. People involuntarily denied boarding may apply for compensation in accordance with that policy.

8. Government & Other Taxes and Charges

Travel Within Australia and Internationally - the price of your ticket may include significant amounts of taxes, charges and fees imposed on air transport by governments, authorities and airport operators (in the fare, e.g. Goods and Services Tax, or shown separately as a TAX/FEE/CHARGE). You may also be required to pay additional taxes, fees or charges not marked on your ticket. Some USA airports may impose passenger facility charges (PFCs) of up to US$4.50 to finance airport related projects. PFCs may not exceed US$18.00 per ticket. Any amount identified as UB on your receipt is not a tax. It is the amount of the passenger service charge to be paid by the airline to the airport authorities in respect of your use of the airport facilities in the UK.

Travel within New Zealand - you must pay Goods and Services Tax on all fares purchased for travel (which is not part of international travel as provided for in sections 11(2)(a) and (aa) of the Goods and Services Act 1985) in New Zealand. You may also be required to pay any government, local authority or airport taxes or levies in respect of your use of the airport facilities which are additional to your fare. It is your responsibility for paying these unless Qantas has told you that they are included in your fare.

9. Insurance

Personal and baggage insurance is recommended.

10. Searches

Qantas, government or airport officers may require you to submit to clothing and body searches, require you to submit your baggage to searches or inspections, and search or inspect your baggage with or without you.

11. Right to Refuse Carriage

Qantas reserves the right to refuse carriage to any person who seeks to travel in violation of applicable law, tariffs or the General Conditions of Carriage, or is otherwise in breach of these Terms and Conditions, or under the influence of drugs or alcohol, or it is necessary for the safety or comfort of other passengers or for the protection of property.

12. Smoking

Smoking is not permitted on any Qantas or QantasLink aircraft.

13. Reservation Information

There is no need to reconfirm your travel details. To contact Qantas for other travel arrangements please call the following:

Within Australia - 13 13 13
Outside Australia - Check your local directory
Within Auckland, New Zealand - 357 8900
Outside Auckland, New Zealand - toll free 0800 808 767
Within USA - toll free 1800 227 4500

14. Dangerous Goods

Dangerous goods fall into the following categories:
- Corrosives (acids, alkalis, wet cell batteries, mercury and articles containing mercury).
- Compressed Gases (flammable, non-flammable or poisonous such as camping gas, butane, propane, oxygen and aqualung cylinders).
- Poisonous and Toxic substances (such as arsenic, cyanides, insecticides and weedkillers).
- Explosives (munitions, fireworks and flares).
- Miscellaneous (dry ice, heat producing articles, engines).
- Infectious substances (such as bacteria, virus cultures)
- Flammable Liquids (such as lighter and heating fuels, petrol and turpentine).
- Organic Peroxides (such as bleaching powders and peroxides).
- Radioactive materials (Matches and articles easily ignited)
- Disposable lighters (refills and book matches)
- Oxidising Materials (such as pool chemicals, fibreglass and repair kits)
- Other Dangerous Articles (such as magnetised material).

Full details on Qantas' Dangerous Goods policy can be viewed online.

15. Privacy Notice

Qantas collects information about you (including health information where necessary) to provide products and services to you, process your travel arrangements, facilitate your participation in the loyalty programs of Qantas and other organisations, conduct marketing activities and market research. If the information is not provided Qantas may not be able to provide the service requested. Qantas may disclose your personal information to its related companies, other carriers, travel service providers, orgainisations which provide services to Qantas, such as collecting commissions (more details in our Privacy Statement), your employer if you are travelling on a ticket provided through your employer's corporate travel agreement with Qantas, various law enforcement agencies and governments around the world of security, customs and immigration purposes. You can gain access to the information Qantas holds about you by contacting Qantas Corporate Customer Care in writing at Level 9, Building B, 203 Coward Street, Mascot NSW 2020.

16. Non-Airline Transportation

The carrier's conditions of carriage do not apply to any non-airline travel included in your booking. The operator's conditions of carriage may significantly limit or exclude liability. Ask your travel consultant for details.

European Community Regulations

Note: This information only applies to passengers travelling from the UK or a European Union country.

EC 889/2002

This notice is required by European Community Regulation (EC) No.889/2002. This notice cannot be used as a basis for a claim for compensation, nor to interpret the provisions of the Regulation or the Montreal or Warsaw Conventions. It does not form part of the contract between Qantas and you. Approximate conversions from Special Drawing Rights (SDRs) to Euros are provided as a guide only and will be subject to change in currency conversion rates.

Air carrier liability for passengers and their baggage

This information notice summarises the liability rules applied by Qantas in respect of international carriage.

Compensation in the case of death or injury

There are no financial limits to our liability for passenger injury or death. For recoverable compensatory damages up to 100,000 SDRs (approximately EUR115,000) in respect of death or bodily injury caused by an accident on board the aircraft or during embarking or disembarking, we will not exclude or limit our liability, except where there is contributory negligence on the part of the passenger. Above that amount, we can defend ourselves against a claim by proving that:

• where the Warsaw Convention applies, we took all necessary measures to avoid the damage or that it was impossible for us to take such measures;
• where the Montreal Convention applies, we were not negligent or otherwise at fault.

Passenger delays

In the case of passenger delay:

• where the Warsaw Convention applies, we will be liable for damage except when we can prove that we took all necessary measures to avoid the damage or that it was impossible for us to take such measures;
• where the Montreal Convention applies, we will be liable for damage except when we can prove that we took all measures that could reasonably be required to avoid the damage or that it was impossible for us to take such measures. Our liability under the Montreal Convention is limited to 4,150 SDRs (approximately EUR4,800).

Baggage destruction, loss, damage or delay

Our liability for the destruction, loss of, damage to or delay in the carriage of baggage, subject to applicable defences, is as follows:

• where the Warsaw Convention applies, our liability is limited to 17 SDRs (approximately EUR20) for each kilo of a passenger's checked baggage and 332 SDRs (approximately EUR380) for a passenger's cabin baggage;
• where the Montreal Convention applies, our liability is limited to a total of 1,000 SDRs (approximately EUR1,147) per passenger for both checked and cabin baggage together. However, we will only be liable for cabin baggage if we were at fault.

Higher limits for baggage

A passenger can request a higher limit of liability by making a special declaration at check-in and paying a fee. Alternatively, passengers should ensure that their baggage is fully insured prior to travel.

Complaints on baggage

If the baggage is damaged, delayed, lost or destroyed, the passenger must write and complain to us as soon as possible, but in any event, in the case of damage to checked baggage, it must be within 7 days, and in the case of delay, it must be within 21 days, from the date on which the baggage was placed at the passenger's disposal.

Liability of contracting and actual carriers

If the air carrier actually performing the flight is not the same as the contracting air carrier, the passenger has the right to address a complaint or to make a claim for damages against either. If the name or code of an air carrier is indicated on the ticket for a particular flight, that air carrier is the contracting air carrier for that flight.

Time limit for action

Any action in court to claim damages must be brought within 2 years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived.

EC 261/2004

Compensation and Assistance in case of Cancellation, Long Delays or Denied Boarding of flights of more than 3500kms departing from EU countries

At Qantas we always aim to get our aircraft away on time. However, there are occasions where this may not be possible. This notification informs you of your rights under EC Regulation No 261/2004 in respect of flight cancellation.

When do the rules apply?

The compensation and/or assistance set out in the tables below will apply in respect of:

• a flight departing from an airport in the EU;
• on which you have a confirmed reservation for which a fare has been paid which is available directly or indirectly to the public, or on tickets issued under a frequent flyer programme or other commercial programme;
• when Qantas is the operating carrier of the flight; and
• you have presented yourself for check-in as indicated to you in advance in writing or electronically, or if no time has been indicated to you, not later than 45 minutes before the published departure time

Where

• we reasonably expect your flight to be delayed beyond its scheduled time of departure by four hours or more; or
• we cancel your flight; or
• we deny you boarding except when there are reasonable grounds for doing so, such as reasons of health, safety, security or inadequate travel documentation.

Cancellation
Compensation:	You will receive compensation amounting to EUR600, except when any of the circumstances set out in the Note at the end of this section on Cancellation apply to you. To claim your compensation, contact Qantas Customer Care or send an email through our feedback form.
And the choice between:	(i) reimbursement* within 7 days of the full cost of your ticket, at the price at which it was bought, for the part or parts of the journey not made, and for the part or parts already made if the flight is no longer serving any purpose in relation to your original travel plan, together with, when relevant, a return flight to the first point of departure on your ticket, at the earliest opportunity; or (ii) re-routing, under comparable transport conditions, to your final destination,^ at the earliest opportunity; or (iii) re-routing, under comparable transport conditions, to your final destination^ at a later date at your convenience, subject to availability of seats.
Assistance:	We will offer you free of charge: (a) meals and refreshments in a reasonable relation to the waiting time; and (b) two telephone calls, telex or fax message, or e-mails. In the event of re-routing in connection with your cancelled flight, if the expected time of departure of the new flight is at least the day after the cancelled flight, we will also offer you: (c) hotel accommodation in cases: - where a stay of one or more nights becomes necessary; or - where a stay additional to that intended by you becomes necessary; and (d) transport between the airport and place of accommodation (hotel or other).
Note:	(A) Your compensation of EUR600 will be reduced by 50% if we are able to offer you an alternative flight under comparable transport conditions, the arrival time of which does not exceed your original scheduled arrival time by four hours or more. (B) You will not be entitled to any compensation in the following circumstances: (1) if we have informed you of the cancellation 14 days or more before your scheduled time of departure; or (2) if we have informed you of the cancellation between 7-13 days before your scheduled time of departure and have offered you an alternative flight which allows you to depart no more than two hours before your scheduled time of departure and to arrive at your final destination less than four hours after your scheduled arrival time; or (3) if we have informed you of the cancellation less than 7 days before your scheduled time of departure and have offered you an alternative flight which allows you to depart no more than one hour before your scheduled time of departure and to reach your final destination less than two hours after your scheduled arrival time. (C) We will also not pay any compensation to you if the cancellation of your flight has been caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken.

Delay
Compensation:	Not Applicable
Assistance:	We will offer you free of charge: (a) meals and refreshments in a reasonable relation to the waiting time; and (b) two telephone calls, telex or fax message, or e-mails. If your flight is expected to be delayed until at least the day after its original scheduled departure time, then in addition to the assistance above, we will offer you: (c) hotel accommodation in cases: - where a stay of one or more nights becomes necessary; or - where a stay additional to that intended by you becomes necessary; and (d) transport between the airport and place of accommodation (hotel or other). Where the delay is at least five hours and you decide not to travel on the delayed flight, in addition to the meals and assistance above, we will offer you reimbursement* within 7 days of the full cost of your ticket, at the price at which it was bought, for the part or parts of the journey not made, and for the part or parts already made if the flight is no longer serving any purpose in relation to your original travel plan, together with, when relevant, a return flight to the first point of departure on your ticket, at the earliest opportunity.

Denied Boarding
Voluntary denied boarding:	Before we deny anyone boarding for a flight, we will call for volunteers to surrender their reservations in return for benefits under conditions to be agreed, and also:
Choice between:	(i) reimbursement* within 7 days of the full cost of your ticket, at the price at which it was bought, for the part or parts of the journey not made, and for the part or parts already made if the flight is no longer serving any purpose in relation to your original travel plan, together with, when relevant, a return flight to the first point of departure on your ticket, at the earliest opportunity; or (ii) re-routing, under comparable transport conditions, to your final destination^, at the earliest opportunity; or (iii) re-routing, under comparable transport conditions, to your final destination^ at a later date at your convenience, subject to availability of seats.
Involuntary denied boarding:	If an insufficient number of volunteers comes forward, and we deny you boarding against your will, we will immediately provide you with compensation amounting to EUR600 unless the Note at the end of this section on Denied Boarding applies to you, and also:
Choice between:	(i) reimbursement* within 7 days of the full cost of your ticket, at the price at which it was bought, for the part or parts of the journey not made, and for the part or parts already made if the flight is no longer serving any purpose in relation to your original travel plan, together with, when relevant, a return flight to the first point of departure on your ticket, at the earliest opportunity; or (ii) re-routing, under comparable transport conditions, to your final destination^, at the earliest opportunity; or (iii) re-routing, under comparable transport conditions, to your final destination^ at a later date at your convenience, subject to availability of seats.
Assistance:	And we will offer you free of charge: (a) meals and refreshments in a reasonable relation to the waiting time; (b) hotel accommodation in cases: - where a stay of one or more nights becomes necessary; or - where a stay additional to that intended by you becomes necessary; (c) transport between the airport and place of accommodation (hotel or other); and (d) two telephone calls, telex or fax message, or e-mails.
Note:	If we offer you an alternative flight to your final destination under comparable transport conditions, the arrival time of which does not exceed your original scheduled arrival time by four hours or more, we may reduce the compensation by 50% (ie. EUR300)

Footnotes
* Reimbursement - As we may need to obtain verification of various details prior to making any reimbursement, we may require a longer period than 7 days to do this. However, we will provide reimbursement as soon as possible and will use all reasonable endeavours to do so within 7 days. Reimbursement will be made to the purchaser of the ticket.

^ Final destination means the destination on the ticket presented at the check-in counter or, in the case of directly connecting flights, the destination of the last flight. Alternative connecting flights available shall not be taken into account if the original planned arrival time is respected.

This Notice is required by Regulation EC 261/2004 of the European Parliament and of the Council of the European Union.

National designated body - Each EU Member State has designated a body responsible for the enforcement of the compensation and assistance rules set out in this notice. Contact details are as follows:

For flights departing from the UK: Air Transport Users Council, Room K705, CAA House, 45 - 59 Kingsway, London WC2B 6TE England. Telephone: +44 (0)20 7240 6061. Fax: +44 (0)20 7240 7071.

For flights departing from Germany: Luftfahrt-Bundesamt (LBA), Hermann-Blenk Str. 26, D38108 Braunschweig, Germany. Telephone: +49 531 2355 0. Fax: +49 531 2355 710.