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ABN 16 009 661 901

Let us assist you

People First, Safety Always

Your decision to fly with Qantas means a great deal to us. Which is why we are here to offer you our Special Assistance experience from the second you arrive at our check-in counters.

Check-in Times

Passengers with a mobility aid should check-in:

• 60 minutes prior to departure for domestic services;
• 2 hours prior to departure for international services, departing Australia. This includes domestic sectors of international services. For overseas departure, check with the local Qantas office and add 30 minutes to allow for processing.

Passengers who take their mobility aid to the departure gate must be at the departure gate:

• 40 minutes prior to departure for domestic services;
• 60 minutes prior to departure for international services.

Arrivals

If you are arriving on one of our flights, our staff will meet you at the aircraft, and then transfer you to your mobility aid within the Terminal.

General

Certain conditions do require medical clearance for fitness to travel. To access more information on this, please visit qantas.com or call your local Qantas office.

Your patience is appreciated in situations where our staff need to confirm or clarify any of your details.

Under Australian Occupational Health and Safety legislation and in an effort to follow the safest approved procedures, our staff are trained in the use of four (4) Qantas approved Handling Aids. To protect both our staff and you, these are the only Handling Aids they are certified to use. If your preference is to be transferred using an alternative method, our staff will be unable to assist with such a transfer because it is not a Qantas approved method.

In the interest of making your trip with us as comfortable as possible, we will be assisting you today in your transfer process, to and from the aircraft.

We would like to ask you some questions to assess your physical capabilities, as this will help us to assist you.

Where lifting is required the Eagle 2 or 3 Hoist will be used in all airports, where it is available. Where the Eagle Hoist is not available at least one or a combination of the Sling, Slide Board and/or Jony Belt will be used in the transfer.

The four (4) Qantas approved Handling Aids are not available at overseas airports. The transfer process at overseas airports may vary.

To be completed at check-in (Australian Airports only)

1. Are you able to move yourself to/from a wheelchair to/from another chair/seat?   Yes   No
   If no, please answer the following questions.
2. Can you bear weight on your legs and take some steps?   Yes   No
   If yes, we will use the Jony Belt to assist in the transfer.
   If no, we will use the Eagle 2 or 3 Hoist.
   (or if not available, the Sling and/or Slide Board).
3. The Sling can only support 127 kgs.
   Do you think the Sling will be able to hold your weight?   Yes   No
   If not, the staff member will contact the Airport Ground Supervisor for assistance.
4. Do you have any medical aids attached that we should be aware of, ie drip, catheters, pacemakers?   Yes   No
5. Do you have any painful joints?   Yes   No

To be completed before the transfer (All Qantas Airports)

1. Have you had the transfer process explained to you?   Yes   No
2. Are you comfortable with the process that has just been explained to you?   Yes   No
3. If not, what are you unsure of?   Yes   No

Passenger: ____________________________________________________________

Assisted by: __________________________________________________________

Date: _____ / _____ / _____   Flight No: ____________________________________

From: ________________   To: ________________   Connecting Flight: __________

Wheelchair Type (To and From Gate)

Passenger Electric Wheelchair   Passenger Manual Wheelchair   Qantas Manual Wheelchair

Assistance (To and From Gate)

Assistance 1 Person/Companion   Assistance 1 Person/Qantas   Leg support for Wheelchair   Additional Chest Straps for Wheelchair

Transfer Method (Australian Airports Only)

Self Transfer   Jony Belt   Sling   Slide Board   Eagle 2 or 3 Hoist   Assistance 1 Person   Assistance 2 Persons

Wheelchair Collection:

At oversized baggage:   At Gate Lounge:   Other*:

*Authorised By: ________________________________________________________ (DAM/AOC)

Comments for next staff member: eg hold chair, armrest doesn’t go up, colostomy, etc.