Additional information is collected by us through your registration with, and participation in, the Qantas Frequent Flyer program and/or membership of Qantas Club. This includes information such as country of residence, gender, name of employer and position in company, email address, date of birth, mother's maiden name (for security purposes), credit card details, home address, business address, other address, business fax number, seating and other travel preferences and leisure and sports interests.
Qantas also keeps logs of Frequent Flyers' use of the Frequent Flyer pages on qantas.com. This information includes date and time of visit, Frequent Flyer number, Frequent Flyer status, surname and actions, for example, pages viewed and pages submitted. The collection of this information assists Qantas to monitor the use of, and improve, the Frequent Flyer pages on qantas.com.
Information on our Frequent Flyer and Qantas Club databases is used for additional purposes which members consent to as part of the terms and conditions of membership. One of the primary purposes of these programs is the conduct of marketing activities. Other purposes include the awarding of Frequent Flyer Points; Qantas improving its customer service, including by means of research, marketing, product development and planning and; Qantas marketing its products or services or the products and services of its partners. Qantas discloses this information to Frequent Flyer Partner Airlines, oneworld Alliance Airlines, Frequent Flyer program partners and any other person (including without limitation a related body corporate, agent or contractor) for these purposes and to any third party providing services to Qantas and members in connection with the administration of the Qantas Frequent Flyer program and Qantas Club membership.
Membership of and participation in the Frequent Flyer Program and Qantas Club is subject to the program terms and conditions which can be viewed online at qantas.com.
The program terms and conditions include consent by members to their information being transferred to or from Australia for these purposes.
Some of the information is deemed mandatory for participation. Members are advised that if all or any of the non-mandatory information is not provided, the services provided by Qantas may be affected.
Frequent Flyer program members can update their profile information online or by contacting the Frequent Flyer Service Centre.