Baggage Services
| Delayed or Missing Baggage | Found Property and Damaged Baggage Enquiries |
Delayed or Missing Baggage
If you have any questions about your delayed or missing baggage, refer to our Baggage Services page. If your question is still not answered, contact Baggage Services on the numbers listed.
Within Australia
Open 7am - 9pm, 7 days per week
1300 306 980 (delayed or missing baggage only)
Outside Australia
Found Property and Damaged Baggage Enquiries
If you would like to enquire about property that you may have left on board a Qantas aircraft or damage to a bag, contact Baggage Services on the following numbers.
Within Australia
Open 7am - 9pm, 7 days per week.
| Domestic Australian Airports | Phone Number |
|---|---|
| Adelaide (Domestic and International) | (08) 8208 8858 |
| Alice Springs | (08) 8950 3915 |
| Ayers Rock (Uluru) | (08) 8956 2255 |
| Brisbane (Domestic) | (07) 3867 3264 |
| Brisbane (International) | (07) 3307 9070 |
| Cairns (Domestic and International) | (07) 4050 4235 |
| Canberra | (02) 6275 5446 |
| Darwin (Domestic and International) | (08) 8920 4637 |
| Gold Coast | (07) 5599 0121 |
| Hobart | (03) 6248 5388 |
| Launceston | (03) 6398 6925 |
| Melbourne (Domestic and International)
Damaged Baggage |
(03) 8336 4444 |
| Melbourne (Domestic and International)
Found Property open Mon-Fri 9.30am-2.30pm |
(03) 8336 4100 |
| Perth (Domestic and International)
Damaged Baggage |
(08) 9270 9433 |
| Perth (Domestic and International)
Found Property open Mon-Fri 9am - 2pm |
(08) 9270 9504 |
| Sydney (Domestic)
Damaged Baggage |
(02) 9952 9529 |
| Sydney (Domestic)
Found Property open Mon-Fri 10am-2pm |
(02) 9952 9312 |
| Sydney (International) | 1300 653 077 |
| Townsville | (07) 4758 0019 |
Outside Australia
Opening hours vary.
| International Airports | Phone Number |
|---|---|
| Auckland | 0800 224 872 |
| Bangkok |
+66 2 134 1016
|
| Beijing |
+86 10 6459 0629 or
+86 10 6459 0648
|
| Christchurch |
+64 3 374 7104
|
| Denpasar (Bali) |
+62 361 751 011
|
| Frankfurt |
+49 69 6902 0439
|
| Hong Kong |
+852 2747 7838
|
| Honolulu |
+1 808 836 2461
|
| Jakarta |
+62 21 550 7096
|
| Johannesburg |
0800 003 445^ or
+27 11 441 8550
|
| Los Angeles |
+1 866 767 2247*
|
| London |
+44 208 745 0824
|
| Manila |
+63 2 832 2956 or
+63 2 832 2978
|
| Mumbai |
+91 22 2682 9466
|
| New York |
+1 800 422 9499*
|
| Noumea |
+687 35 26 15
|
| San Francisco |
+1 866 767 2247*
|
| Shanghai |
+86 21 6834 5624 or
+86 21 6834 6053
|
| Singapore |
+65 65 41 8554
|
| Tokyo |
+81 1 20 25 4125
|
| Wellington |
+64 4 388 0400
|
+ IDD code for your country.
^ This is a local number and can only be dialled from within the country.
* Local toll free number when dialled from within the country.
^ This is a local number and can only be dialled from within the country.
* Local toll free number when dialled from within the country.
