Telephone Sales and Qantas Offices
If you made your flight booking online you can access Manage Your Booking to:
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For all other requests use the contact numbers shown.
Or why not search our FAQs for answers to the most frequently asked questions.
Select the Country you are calling from.
| Australia | Asia | Middle East |
| Africa | Europe | South Pacific |
| Americas |
Australia
There is no booking fee for online bookings (other fees may apply). Bookings made over the phone attract certain fees.
| For Information and Reservations Anywhere in Australia | |
|---|---|
| Flights | 13 13 13* |
| Qantas Holidays - for holiday packages | 13 14 15^ |
| Hotels | 1800 893 844#
+61 (2) 9304 7020# |
| Customers who are deaf or who have a hearing or speech impairment can call via the National Relay Service 24 hours a day, 7 days a week. View contact information. | |
| Arrivals and Departures | 13 12 23* |
* Open 24 hours, 7 days a week
^ Open 8.30am-6.30pm Mon to Fri, 9am-5pm Sat AEST
# Open 8.30am-6.30pm Mon-Fri, 9am-5pm Sat AEST
^ Open 8.30am-6.30pm Mon to Fri, 9am-5pm Sat AEST
# Open 8.30am-6.30pm Mon-Fri, 9am-5pm Sat AEST
Africa
| City | Address | Phone |
|---|---|---|
| Johannesburg | 2nd Floor, Grosvenor Corner 195 Jan Smuts Ave Parktown North Open hours: 8.30am-4pm Mon to Fri |
Telephone Sales^ +27 11 441 8550 |
+ IDD code for your country
^ Open hours: 8.30am-5pm, Mon to Fri. After hours, calls may be diverted to Australia.
^ Open hours: 8.30am-5pm, Mon to Fri. After hours, calls may be diverted to Australia.
Americas
| Country | Address | Phone |
|---|---|---|
| Argentina | 27th Floor Torre Catalinas Plaza 900 Avenida Madero Buenos Aires Open hours: 9am-1pm and 2pm-5pm Mon to Fri |
+54 (11) 4114 5800 |
| Brazil | Alameda Santos 700 - 9th Floor Cerqueira Cesar 01418-100 Sao Paulo Open hours: 9am-1pm and 2.30pm-6pm Mon to Fri |
+55 (11) 3145 8181 0800 772 6827 (0800 7 QANTAS)^ |
| Canada | Open hours: 24 hours, 7 days a week | 1 800 227 4500 |
| Chile | Dateline LTDA# Isidora Goyenechea 2934 Office 301 Las Condes Santiago Open hours: 9am-1pm and 3pm-5pm Mon to Fri |
Telephone Sales +56 2 232 9562~ |
| Mexico | Open hours: 24 hours, 7 days a week | +1 880 227 4500* |
| USA | Open hours: 24 hours, 7 days a week
Customers in the US who are deaf or who have a hearing or speech impairment can call via the National Relay Service by dialling 711, 24 hours a day, 7 days a week. The Communication Assistants at the National Relay Service will assist customers by contacting Qantas Airways on 1 800 227 4500. Learn more about the National Relay Service. |
1 800 227 4500 |
+ IDD code for your country
# Qantas representative
^ This is a local number and can only be dialled from within the country and outside the Sao Paulo metropolitan area.
* Long distance call charges may apply
~ Telephone Sales operating hours are 9am-6pm Monday to Friday
# Qantas representative
^ This is a local number and can only be dialled from within the country and outside the Sao Paulo metropolitan area.
* Long distance call charges may apply
~ Telephone Sales operating hours are 9am-6pm Monday to Friday
Asia
| City | Address | Phone |
|---|---|---|
| Bali | Ground Floor Grand Bali Beach Hotel Sanur Beach Open hours: 8.30am-5pm Mon to Fri |
Travel Centre +62 361 288 331 |
| Bangkok | Tour East (Thailand)# 21st Floor, Charn Issara Tower I 942/160-163 Rama 4 Road Silom, Bangkok Open hours: 8.30am-5pm Mon to Fri |
Telephone Sales^ +66 (2) 627 1701 Travel Centre +66 (2) 236 2800 |
| Beijing | Unit 7-8, 10/F West Tower, Twin Towers B-12 Jianguomenwai Dajie Chaoyang District Open hours: 9am-5pm Mon to Fri |
Telephone Sales 800 819 0089** Travel Centre +86 10 6567 9006 |
| Ho Chi Minh City | HT&T Travel Vietnam# 92-94 Ly Tu Trong, District 1, Open hours: 8am-12noon and 1.30pm-5pm Mon to Fri, 8am-12noon Sat |
+848 3910 5373 |
| Hong Kong | 24/F Jardine House 1 Connaught Place Central, Hong Kong Open hours: 9am-5pm Mon to Fri 9am-12.45pm Sat |
Telephone Sales^ +852 2822 9000 Travel Centre +852 2822 9090 |
| Jakarta | Menara Bank Mandiri Building 11th Floor JL.M.H Thamrin No.5 Open hours: 9am-5pm Mon to Fri (Ticketing Office) 8.30am-5pm Mon to Fri (Reservations) |
+62 21 230 0277 |
| Kuala Lumpur | Telephone Sales^ +60 3 6279 5033 |
|
| Manila | HT&T Travel Philippines# 10th Floor Salustiana D Ty Towers 104 Paseo de Roxas Legaspi Village, Makati City Open hours: 8.30am-5pm Mon to Fri |
+63 2 812 0607 |
| Mumbai | 2nd Floor, Godrej Bhavan Home Street, Fort Mumbai 400001 Open hours: 9am-1.15pm and 2.30pm-5.30pm Mon to Fri |
+91 22 2200 7440 |
| Seoul | HT&T Travel Korea# 15th Floor Soonhwa Building 5-2 Soonhwa-Dong Chung-Ku Open hours: 9am-6pm Mon to Fri, 9am-12noon Sat |
+82 2 777 6871 |
| Shanghai | Room 3202, 32F K Wah Centre 1010 Huai Hai Middle Road Open hours: 9am-5pm Mon to Fri |
Telephone Sales 800 819 0089** Travel Centre +86 21 6145 0188 |
| Singapore | 15 Cairnhill Road #06-05 Cairnhill Place Singapore 229650 Open hours: 9am-6.30pm Mon to Fri |
Telephone Sales^ +65 6415 7373 |
| Surabaya | Hyatt Regency Hotel, 5th Floor Jl Basuki Rachmat No.106-128 Surabaya 60271 Open hours: 8.30am-5pm Mon to Fri, 8.30am-12.30pm Sat |
Telephone Sales +62 21 230 0277 Travel Centre +62 31 545 2322 |
| Taipei | HT&T Travel Taiwan# 10F-6 No.106 Chang-An West Road Taipei 103 Open hours: 9am-5pm Mon to Fri |
+886 2 2559 0508 |
| Tokyo | Open hours: 9am-5pm Mon to Fri except national holidays
|
Telephone Sales^ 03 6833 0700 Callers within Tokyo 0120 207 020 (Toll free) Outside Tokyo/Kanto areas* |
+ IDD code for your country
* Toll free number in Japan are not accessible from mobile phones. Mobile phone callers call +81 (3) 6833 0700.
#Qantas representative
** Toll free number in China
^ Telephone Sales operating hours:
Bangkok - 8.30am-5pm Mon to Fri.
Hong Kong - 8.30am-6.30pm Mon to Fri, 8.30am-2pm Sat, 8.30am-12noon Sun and Public Holidays.
Japan - 9am-5.30pm Mon to Fri. After hours, calls may be diverted to Australia.
Kuala Lumpur - All calls are diverted to Australia. Open 24 hours, 7 days a week. Local call costs apply.
Singapore - All calls are diverted to Australia. Open 24 hours, 7 days a week. Local call costs apply.
Tokyo - 9am-5pm Mon to Fri.
* Toll free number in Japan are not accessible from mobile phones. Mobile phone callers call +81 (3) 6833 0700.
#Qantas representative
** Toll free number in China
^ Telephone Sales operating hours:
Bangkok - 8.30am-5pm Mon to Fri.
Hong Kong - 8.30am-6.30pm Mon to Fri, 8.30am-2pm Sat, 8.30am-12noon Sun and Public Holidays.
Japan - 9am-5.30pm Mon to Fri. After hours, calls may be diverted to Australia.
Kuala Lumpur - All calls are diverted to Australia. Open 24 hours, 7 days a week. Local call costs apply.
Singapore - All calls are diverted to Australia. Open 24 hours, 7 days a week. Local call costs apply.
Tokyo - 9am-5pm Mon to Fri.
Europe
| City | Address | Phone |
|---|---|---|
| Amsterdam | Open hours: 9.30am-5.30pm Mon to Fri | +31 (20) 5829499 |
| Athens | British Airways# Themistokleous 1 166-74 Glyfada Open hours: 9am-5pm Mon to Fri |
+30 801 115 6000 |
| Belgium | Open hours: 9am-6pm Mon to Fri | +32 2 745 4499 |
| Belgrade | QA Travel Aviation# Knez Mihajlova 30 Open hours: 8am-4pm Mon to Fri |
+381 11 2639 166 |
| Copenhagen | Open hours: 9am-6pm Mon to Fri^ | +46 8 791 5922 |
| Frankfurt | Open hours: 9am-6pm Mon to Fri, After hours, calls may be diverted to Australia. |
01 805 250 620* +49 421 557 5540 |
| Geneva | Discover Australia# 13, rue Chantepoulet Open hours: 9am-6pm Mon-Fri, Sat by appointment. |
+41 (0) 22 906 12 12 |
| Helsinki | OY Tradimex AB# Museokatu 25b, 1st Floor Open hours: 9am-4pm Mon to Fri |
358 9 4777 6610 |
| Ireland | 00 353 1 407 3278 | |
| Ljubljana | QA Travel Aviation# Trstenjakova 1a Open hours: 9am-4pm Mon to Fri |
+386 1 436 0298 |
| London | Administration office only For all enquiries, please call Telephone Sales Telephone Sales is open 24 hours, 7 days per week |
0845 7 747 767 +44 208 600 4300 |
| Madrid | Movac International# Ramirez de Arellano, 17-5a planta 28043 Madrid Open hours: 9am-2.30pm and 3.30pm-6pm Mon to Fri |
+34 91 542 1572 |
| Oslo | Open hours: 9am-6pm Mon to Fri^ | +46 8 791 5922 |
| Paris | Open hours: 9am-6pm Mon to Fri | 0811 980 002* |
| Rome | Open hours: 9am-5pm Mon to Fri | 848 350 010* |
| Stockholm | Open hours: 9am-6pm Mon to Fri^ | +46 8 791 5922 |
| Vienna | BFS Touristik GMBH # Opernring 1/R/8 A-1010 Open hours: 9am-5pm Mon to Fri |
+43 (0) 1 587 7771 |
| Zurich | Open hours: 9am-5pm Mon to Fri | +41 (0) 22 567 5161 |
+ IDD code for your country
* This is a local number and can only be dialled from within the country.
# Qantas representative
^ Available for travel agencies and rebooking enquiries for passengers en-route. For new bookings, contact your local travel agent.
* This is a local number and can only be dialled from within the country.
# Qantas representative
^ Available for travel agencies and rebooking enquiries for passengers en-route. For new bookings, contact your local travel agent.
Middle East
| City | Address | Phone |
|---|---|---|
| Bahrain | Kanoo Travel Agency# Kanoo Tower PO Box 45, Manama, Bahrain Open hours: 8.30am-1pm and 3.00pm-6pm Sun to Thu, 8am and 4pm Sat |
+973 1722 0743 |
| Dubai | Dnata# Ground Floor Dnata Travel Centre Sheikh Zayed Road Dubai Open hours: 9am-6.30pm Sat to Thu |
+971 4316 6652 |
| Abu Dhabi | Omeir Travel# Omeir Building Sheikh Khalifa Street PO Box 267 Abu Dhabi Open hours: 8am-1pm and 4.30pm-7.30pm Sat-Thu |
+971 2611 8664 |
| Amman | Hashweh Corporation# PO Box 850322 Suweifeh Amman 11185 Open hours: 9am-5pm Sat-Thu |
+962 6586 2288 ext 2 |
+ IDD code for your country
# Qantas representative
# Qantas representative
South Pacific
| City | Address | Phone |
|---|---|---|
| Apia | Polynesian Airlines# NBF Building, Level 1 Beach Road |
+ 685 21261 or + 685 21525 |
| Auckland | Qantas House Ground Floor 191 Queen Street Open hours: 24 hours, 7days a week |
Telephone Sales +64 9 3578900 0800 808 767 (outside of Auckland area) |
| Christchurch | Telephone Sales 0800 808 767 |
|
| Nadi | Arrival Concourse Nadi Airport Open hours: 8am-5pm Mon to Fri |
+679 672 2880 |
| Norfolk Island | Burnt Pine Travel# Taylors Road Open hours: 9am-5pm Mon, Tues, Thu, Fri, 9am-12.30pm Wed, Sat |
+6723 22195 |
| Noumea | Le Village Rue de Verdun Open hours: 8am-3pm Mon to Fri |
+687 28 6546 |
| Papeete | Shop 44, 2nd Floor Vaima Centre, Plazza Basse Boulevard Pomare Open hours: 8am-5pm Mon to Fri, 8am-11am Sat |
+689 43 0665 |
| Port Moresby | 1st Floor, Credit House Cuthbertson Street Open hours: 8am-5pm Mon to Fri |
+675 308 3200 |
| Port Vila | Air Vanuatu# Air Vanuatu House Rue de Paris Open hours: 7.30am-5pm Mon to Fri, 8am-11.30am Sat |
+678 23848 |
| Queenstown | Telephone Sales 0800 808 767 |
|
| Rotorua | Telephone Sales 0800 808 767 |
|
| Suva | Colonial Building Victoria Parade Open hours: 8am-5.30pm Mon to Fri |
+679 331 1833 |
| Wellington | Telephone Sales 0800 808 767 |
+ IDD code for your country
# Qantas representative
# Qantas representative
