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AaE and Qantas Freight

Qantas Freight is integrating the business of Australian air Express to create Australia's leading air freight services business. As a combined business, Qantas Freight directly serves over 50 international and 80 domestic destinations and is Australia’s largest cargo ground handling provider operating market leading terminals in 16 ports around the world.

Over the coming months AaE's existing website functionality will transition into qantasfreight.com

For customer Q&As click here

Australian domestic online tools

Webtrack (Australian domestic tracking services) is available for historical track references only. All Australian domestic new tracking services is now integrated and available from the qantasfreight.com homepage (registration not required).

E-Copy Air Waybill

International online tools

Webtrack (international tracking services) is available for historical track references only. All international new tracking services is now integrated and available from the qantasfreight.com homepage (registration not required). However, as a registered customer, you can access more detailed air waybill movement history.

For all new FWB or FHL lodgements online, you must be a registered customer of qantasfreight.com. Register now for 'My Freight' to access a range of qantasfreight.com services.

Registration process for My Freight via qantasfreight.com


  • Update: Effective 22 August 2013, all international import and export shipment customers can register for access to 'My Freight' online solutions via qantasfreight.com.
  • For all Australian domestic import and export shipment customers, you must continue to access Australian domestic online tools in the below drop-down menus, until advised otherwise.

For all international import and export shipment customers only:
                                                                    
Existing AaE online function Equivalent Qantas Freight online function Details
Registration not required Registration now required Register now for 'My Freight' to access a range of qantasfreight.com services 
Tracking via Webtrack Tracking (Qantas international 081- or handled carrier air waybill) Tracking available from the qantasfreight.com homepage (registration not required).

However, as a registered customer, access more detailed air waybill movement history

Import Freight Notifications QF Track  Once registered, access QF Track to set-up air waybill email or SMS status notifications
Imports  Once registered, access Imports to view import shipments awaiting collection at select ports  
International Document Viewer Master Air Waybill Data Capture and House Air Waybill Data Capture  Once registered, retrieve relevant Data Capture details
Interline Booking Continue to access AaE's existing Online Tools Continue to access AaE's existing Online Tools
FWB and FHL Generator Master Air Waybill Data Capture and House Air Waybill Data Capture  Once registered, retrieve relevant Data Capture details
Intent to Claim Microsoft Word document file Intent to Claim  Once registered, log-in to lodge a claim for lost or damaged freight

Qantas Freight Domestic (AaE) contact form

Visit our Customer Service Centre and select the category Air Freight within Australia for all Australian domestic enquiries.

Conditions of Carriage

For full terms and conditions under which Qantas Freight Domestic (AaE) accepts your shipment for carriage click here for details.

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