AaE and Qantas Freight
Qantas Freight is integrating the business of Australian air Express to create Australia's leading air freight services business. As a combined business, Qantas Freight directly serves over 50 international and 80 domestic destinations and is Australia’s largest cargo ground handling provider operating market leading terminals in 16 ports around the world.
Over the coming months AaE's existing website functionality will transition into qantasfreight.com.
For customer Q&As click here
- Update: Effective 23 April 2013, all Adelaide, Perth, Cairns, Darwin and Coolangatta international import and export shipment customers can register for access to 'My Freight' online solutions via qantasfreight.com. Brisbane and Melbourne international import and export shipment customers can already register for access.
- Hobart, Canberra and Sydney international import and export shipment customers must continue to access existing AaE Online Tools until advised otherwise.
For all Adelaide, Perth, Cairns, Darwin, Coolangatta, Brisbane and Melbourne international import and export shipment customers only:
| Existing AaE online function | Equivalent Qantas Freight online function | Details |
| Registration not required | Registration now required | Register now for 'My Freight' to access a range of qantasfreight.com services |
| Tracking via Webtrack | Tracking (Qantas international 081- or handled carrier air waybill) | Tracking available from the qantasfreight.com homepage (registration not required). However, as a registered customer, access more detailed air waybill movement history |
| Import Freight Notifications | QF Track | Once registered, access QF Track to set-up air waybill email or SMS status notifications |
| Imports | Once registered, access Imports to view import shipments awaiting collection at select ports | |
| International Document Viewer | Master Air Waybill Data Capture and House Air Waybill Data Capture | Once registered, retrieve relevant Data Capture details |
| Interline Booking | Continue to access AaE's existing Online Tools | Continue to access AaE's existing Online Tools |
| FWB and FHL Generator | Continue to access AaE's existing Online Tools | Continue to access AaE's existing Online Tools |
| Intent to Claim Microsoft Word document file | Intent to Claim | Once registered, log-in to lodge a claim for lost or damaged freight |
For all domestic and other location import and export shipment customers (not mentioned above), you must continue to access AaE Online Tools including Webtrack using the below links, until advised otherwise.
Domestic online tools
International online tools
Qantas Freight Domestic (AaE) contact form
Visit our Customer Service Centre and select the category Air Freight within Australia for all Australian domestic enquiries.
Conditions of Carriage
For full terms and conditions under which Qantas Freight Domestic (AaE) accepts your shipment for carriage click here for details.