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Canberra, Australia

Canberra - CBR

Australian Domestic and International Customer Service

Qantas Freight
Telephone: 13 12 13
Fax: +61 2 9490 1822
SITA: SYDFRQF
Email: freightres@qantas.com.au

Sales Office
Refer enquiries to our Sydney office

Manager Freight Sales NSW & ACT Chris McBride
Telephone: +61 2 9691 4418
Fax: +61 2 9490 1822
Email: qffreightsalessyd@qantas.com.au

For all international and Australian domestic air freight services:

Qantas Freight Terminal
(Formerly AaE Terminal)
Canberra Airport
4 George Tyson Drive
Canberra Airport ACT 2609 Australia

Australian Domestic and International Customer Service

Telephone: 13 12 13
Fax: +61 2 9490 1822
Email: freightres@qantas.com.au

Ground Handling Terminal Operations

Qantas Freight International Terminal Operations
Telephone: +61 2 6275 5597
Fax: +61 2 6200 3920
Email: cbrintfreight@qantas.com.au

Qantas Freight Australian Domestic Terminal Operations
Telephone: +61 2 6275 5593
Fax: +61 2 6200 3920
Emaill: cbrdomfreight@qantas.com.au

QANTAS FREIGHT - INTERNATIONAL

  WeekdaysWeekends Holidays
Australian Customer Service
Phone 13 12 13
 0700-1800
Local Standard Time
0800-1600 AEST 0800-1600 AEST
Ground Handling
Lodgement Operations
0800-1600 CLOSEDCLOSED~
Customs - Cargo Inspection
Commercial Shipments
0800-1500--
 Customs - Cargo Inspection
Unaccompanied Baggage
 0800-1500 -
 Customs - Export Authorities 0800-1500
 Quarantine0800-1500--
~Closed Christmas Day. Contact Australian Customer Service on 13 12 13 to confirm other Public Holiday trading hours.

 

QANTAS FREIGHT - AUSTRALIAN DOMESTIC

  WeekdaysWeekends Holidays
Australian Customer Service
(excluding Pets)
Phone 13 12 13
0800-1800
Local Standard Time 
0800-1600 AEST0800-1600 AEST
Australian Customer Service
Pet Reservations
Phone 13 12 13
0800-1800
Local Standard Time
Sat 0800-1600 AEST
Sun CLOSED
Sat 0800-1600 AEST
Sun CLOSED 
 Ground Handling
Lodgement Operations
0500-2100Sat 0500-1500
Sun 0700-1500
as per
normal operations~

~Closed Christmas Day. Contact Australian Customer Service on 13 12 13 to confirm other Public Holiday trading hours.

 

 

QANTAS FREIGHT - INTERNATIONAL

Livestock handling*yes
Coolroomyes

Freezeryes
Re-icingno
Strongroomyes
Safeyes

 

*Conditions apply, contact your local office

QANTAS FREIGHT - DOMESTIC

Livestock handling*yes
Coolroomyes

Freezer -
Re-icing -
Strongroomyes
Safeyes

 

*Conditions apply, contact your local office

QANTAS FREIGHT INTERNATIONAL SERVICES
Q-GO PRIORITY, Q-GO EXPRESS, Q-GO CLASSIC

 

Cut off for Bookings
Pre-flight departure

Cut off for Lodgement
Pre-flight departure
Expected Delivery
Post-flight arrival
 Pre-loaded UnitsLoose Shipments Pre-loaded Units  Loose ShipmentsPre-loaded UnitsLoose Shipments

Q-GO Priority PAX

 
  - 240mins- 240mins- 120mins- 180mins+ 120mins + 240mins 

Q-GO Priority FREIGHTER

 
  - 240mins- 360mins- 240mins- 360mins+ 120mins + 480mins 

 Q-GO Express

 
  - 180mins- 180mins- 90mins- 90mins+ 75mins + 90mins 

Q-GO Classic PAX

 
  - 240mins- 240mins- 120mins- 180mins+ 120mins + 240mins 

Q-GO Classic FREIGHTER

 
  - 240mins- 360mins- 240mins- 360mins+ 120mins + 480mins 
 

QANTAS FREIGHT INTERNATIONAL SERVICES
Q-GO SPECIALISED

 

Cut off for Bookings
Pre-flight departure

Cut off for Lodgement
Pre-flight departure
Expected Delivery
Post-flight arrival
 Pre-loaded UnitsLoose Shipments Pre-loaded Units  Loose ShipmentsPre-loaded UnitsLoose Shipments

Q-GO Pets

 
  - 240mins- 240mins- 120mins- 180mins+ 120mins + 240mins 

Q-GO Secure
Q-GO Fresh
Q-GO Pharma
PAX

 
  - 240mins- 240mins- 120mins- 180mins+ 120mins + 240mins 

Q-GO Secure
Q-GO Fresh
Q-GO Pharma
FREIGHTER

 
  - 240mins- 360mins- 240mins- 360mins+ 120mins + 480mins 

Q-GO Animals

 
 By arrangement

Q-GO Custom

 
 By arrangement

QANTAS FREIGHT AUSTRALIAN DOMESTIC SERVICES
Q-GO PRIORITY, Q-GO EXPRESS, Q-GO CLASSIC

 

Cut off for Bookings
Pre-flight departure

Cut off for Lodgement
Pre-flight departure
Expected Delivery
Post-flight arrival
 < 50kg
Shipment
 > 50kg
Shipment
< 50kg
Shipment
  > 50kg
Shipment
< 50kg
Shipment
< 50kg
Shipment

Q-GO Priority

 
  - 60mins- 90mins- 45mins*- 60mins+ 45mins* + 60mins 
 *Please note Cut off for Lodgement - 60mins and Expected Delivery + 60mins in Melbourne Domestic Freight Terminal due to airport works.

Q-GO Express

 
 Lodge before 10am local time and expected delivery is before 5pm same day^.
OR lodge in the pm local time and expected delivery is early am next day.
^Same day service only available between Australian Domestic capital cities, excluding ex-Perth and/or ex-Darwin services.    

Q-GO Classic

 
 Lodge during business hours only, Monday to Saturday, 9am to 5pm local time.
Expected delivery is the day after lodgement, Monday to Saturday, 9am to 5pm local time.
 

QANTAS FREIGHT AUSTRALIAN DOMESTIC SERVICES
Q-GO SPECIALISED

 

Cut off for Bookings
Pre-flight departure

Cut off for Lodgement
Pre-flight departure
Expected Delivery
Post-flight arrival
 < 50kg
Shipment
 > 50kg
Shipment
< 50kg
Shipment
  > 50kg
Shipment
< 50kg
Shipment
< 50kg
Shipment

Q-GO Pets

 
  - 120mins- 120mins- 60mins- 60mins+ 45mins* + 45mins* 
 *Please note Expected Delivery + 60mins in Melbourne Domestic Freight Terminal due to airport works.

Q-GO Secure

 
  - 60mins- 90mins- 45mins*- 60mins+ 45mins* + 60mins 
 *Please note Cut off for Lodgement - 60mins and Expected Delivery + 60mins in Melbourne Domestic Freight Terminal due to airport works.

Q-GO Pharma

 
  - 60mins- 90mins- 45mins*- 60mins+ 45mins* + 60mins 
 *Please note Cut off for Lodgement - 60mins and Expected Delivery + 60mins in Melbourne Domestic Freight Terminal due to airport works.

Q-GO Fresh

 
 Lodge before 12noon local time and expected delivery is pm same day^.
OR lodge in the pm local time and expected delivery is am next day.
^Same day service only available between Australian Domestic capital cities, excluding ex-Perth and/or ex-Darwin services.    

Q-GO Animals

 
 By arrangement

Q-GO Custom

 
 By arrangement