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Coolangatta, Australia

Coolangatta - OOL

For Reservations or General Enquiries:

Australian Domestic and International Customer Service

Qantas Freight
Telephone: 13 12 13
Fax: +61 2 9490 1822
SITA: SYDFRQF
Email: freightres@qantas.com.au

Sales Office
Refer enquiries to our Brisbane office

Manager Freight Sales QLD & PNG Dave Harris
Telephone: +61 7 3860 8880
Fax: +61 7 3860 8799
Email: qffreightsalesqld@qantas.com.au

For all international and Australian domestic air freight services:

Qantas Freight Terminal
(Formerly AaE Terminal)
16 Eastern Avenue
Gold Coast Airport
Bilinga QLD 4225 Australia

Australian Domestic and International Customer Service

Telephone: 13 12 13
Fax: +61 2 9490 1822
Email: freightres@qantas.com.au

Ground Handling Terminal Operations

Australian Domestic Terminal Operations
Telephone: +61 7 5536 1430
Fax: +61 7 5536 4853
Email: oolfreightfc@qantas.com.au

International Terminal Operations
Telephone: +61 7 5536 1365
Fax: +61 7 5536 4853
Email: oolfreightfc@qantas.com.au

Team Leader David Horn
Team Leader Dean Walople
Telephone: +61 7 5536 1385
Fax: +61 7 5536 4853
Email: davidhorn@qantas.com.au
Email: deanwalople@qantas.com.au

QANTAS FREIGHT - INTERNATIONAL

  WeekdaysWeekends Holidays
Australian Customer Service
Phone 13 12 13
 0700-1800
Local Standard Time
0800-1600 AEST 0800-1600 AEST
 Ground Handling
Lodgement Operations
0530-18150530-15300530-1200~
Customs - Cargo Inspection
Commercial Shipments
0530-18150530-15300530-1200~
 Customs - Cargo Inspection
Unaccompanied Baggage
0530-18150530-15300530-1200~
 Customs - Export Authorities0530-18150530-15300530-1200~
 Quarantine0530-18150530-15300530-1200~

~Closed Christmas Day. Contact Australian Customer Service on 13 12 13 to confirm other Public Holiday trading hours.

 

QANTAS FREIGHT - AUSTRALIAN DOMESTIC

  WeekdaysWeekends Holidays
Australian Customer Service
(excluding Pets)
Phone 13 12 13
0800-1800
Local Standard Time 
0800-1600 AEST0800-1600 AEST
Australian Customer Service
Pet Reservations
Phone 13 12 13
0800-1800
Local Standard Time
Sat 0800-1600 AEST
Sun CLOSED
Sat 0800-1600 AEST
Sun CLOSED 
 Ground Handling
Lodgement Operations
0530-18150530-1530

0530-1200~

~Closed Christmas Day. Contact Australian Customer Service on 13 12 13 to confirm other Public Holiday trading hours.

 

QANTAS FREIGHT - INTERNATIONAL

Livestock handling *yes
Coolroomyes

Freezerno
Re-icingno
Safeyes
Security Handlingyes

* Conditions apply, contact your local office

QANTAS FREIGHT - DOMESTIC

Livestock handling *Limited
Coolroomyes

Freezerno
Re-icingno
Strongroomno
Safe Storageyes
Security Handlingyes

* Air North only. Conditions apply, contact your local office

QANTAS FREIGHT INTERNATIONAL SERVICES
Q-GO PRIORITY, Q-GO EXPRESS, Q-GO CLASSIC

 

Cut off for Bookings
Pre-flight departure

Cut off for Lodgement
Pre-flight departure
Expected Delivery
Post-flight arrival
 Pre-loaded UnitsLoose Shipments Pre-loaded Units  Loose ShipmentsPre-loaded UnitsLoose Shipments

Q-GO Priority PAX

 
  - 240mins- 240mins- 120mins- 180mins+ 120mins + 240mins 

Q-GO Priority FREIGHTER

 
  - 240mins- 360mins- 240mins- 360mins+ 120mins + 480mins 

 Q-GO Express

 
  - 180mins- 180mins- 90mins- 90mins+ 75mins + 90mins 

Q-GO Classic PAX

 
  - 240mins- 240mins- 120mins- 180mins+ 120mins + 240mins 

Q-GO Classic FREIGHTER

 
  - 240mins- 360mins- 240mins- 360mins+ 120mins + 480mins 
 

QANTAS FREIGHT INTERNATIONAL SERVICES
Q-GO SPECIALISED

 

Cut off for Bookings
Pre-flight departure

Cut off for Lodgement
Pre-flight departure
Expected Delivery
Post-flight arrival
 Pre-loaded UnitsLoose Shipments Pre-loaded Units  Loose ShipmentsPre-loaded UnitsLoose Shipments

Q-GO Pets

 
  - 240mins- 240mins- 120mins- 180mins+ 120mins + 240mins 

Q-GO Secure
Q-GO Fresh
Q-GO Pharma
PAX

 
  - 240mins- 240mins- 120mins- 180mins+ 120mins + 240mins 

Q-GO Secure
Q-GO Fresh
Q-GO Pharma
FREIGHTER

 
  - 240mins- 360mins- 240mins- 360mins+ 120mins + 480mins 

Q-GO Animals

 
 By arrangement

Q-GO Custom

 
 By arrangement

QANTAS FREIGHT AUSTRALIAN DOMESTIC SERVICES
Q-GO PRIORITY, Q-GO EXPRESS, Q-GO CLASSIC

 

Cut off for Bookings
Pre-flight departure

Cut off for Lodgement
Pre-flight departure
Expected Delivery
Post-flight arrival
 < 50kg
Shipment
 > 50kg
Shipment
< 50kg
Shipment
  > 50kg
Shipment
< 50kg
Shipment
< 50kg
Shipment

Q-GO Priority

 
  - 60mins- 90mins- 45mins*- 60mins+ 45mins* + 60mins 
 *Please note Cut off for Lodgement - 60mins and Expected Delivery + 60mins in Melbourne Domestic Freight Terminal due to airport works.

Q-GO Express

 
 Lodge before 10am local time and expected delivery is before 5pm same day^.
OR lodge in the pm local time and expected delivery is early am next day.
^Same day service only available between Australian Domestic capital cities, excluding ex-Perth and/or ex-Darwin services.    

Q-GO Classic

 
 Lodge during business hours only, Monday to Saturday, 9am to 5pm local time.
Expected delivery is the day after lodgement, Monday to Saturday, 9am to 5pm local time.
 

QANTAS FREIGHT AUSTRALIAN DOMESTIC SERVICES
Q-GO SPECIALISED

 

Cut off for Bookings
Pre-flight departure

Cut off for Lodgement
Pre-flight departure
Expected Delivery
Post-flight arrival
 < 50kg
Shipment
 > 50kg
Shipment
< 50kg
Shipment
  > 50kg
Shipment
< 50kg
Shipment
< 50kg
Shipment

Q-GO Pets

 
  - 120mins- 120mins- 60mins- 60mins+ 45mins* + 45mins* 
 *Please note Expected Delivery + 60mins in Melbourne Domestic Freight Terminal due to airport works.

Q-GO Secure

 
  - 60mins- 90mins- 45mins*- 60mins+ 45mins* + 60mins 
 *Please note Cut off for Lodgement - 60mins and Expected Delivery + 60mins in Melbourne Domestic Freight Terminal due to airport works.

Q-GO Pharma

 
  - 60mins- 90mins- 45mins*- 60mins+ 45mins* + 60mins 
 *Please note Cut off for Lodgement - 60mins and Expected Delivery + 60mins in Melbourne Domestic Freight Terminal due to airport works.

Q-GO Fresh

 
 Lodge before 12noon local time and expected delivery is pm same day^.
OR lodge in the pm local time and expected delivery is am next day.
^Same day service only available between Australian Domestic capital cities, excluding ex-Perth and/or ex-Darwin services.    

Q-GO Animals

 
 By arrangement

Q-GO Custom

 
 By arrangement