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Mackay, Australia

Mackay - MKY

Qantas Freight Office

Mackay Airport
East Boundary Road
Mackay QLD 4740 Australia

Customer Service

Telephone: 13 12 13

Qantas Freight Ground Handling

Mackay Airport
East Boundary Road
Mackay QLD 4740 Australia

Telephone: 13 12 13

QANTAS FREIGHT - AUSTRALIAN DOMESTIC

  WeekdaysWeekends Public Holidays 
Australian Customer Service
(excluding Pets)
Phone 13 12 13
0800-1800
Local Standard Time 
0800-1600 AEST0800-1600 AEST
Australian Customer Service
Pet Reservations
Phone 13 12 13
0800-1800
Local Standard Time
Sat 0800-1600 AEST
Sun CLOSED
Sat 0800-1600 AEST
Sun CLOSED 
Ground Handling
Lodgement Operations
Mon-Fri
Import 0700-1730~
Export 0700-1730

Sat
Import 0900-1200~
Export 0900-1200
Sun CLOSED

CLOSED 

~Note: If due to flight schedule, collection available for all services outside of the stipulated trading hours. Contact Australian Customer Service on 13 12 13 for more information.

 

 

Livestock handling *yes
Coolroomyes
Freezer -
Re-icing -
Strongroom -
Safeyes

 

* Conditions apply, contact your local office

QANTAS FREIGHT AUSTRALIAN DOMESTIC SERVICES
Q-GO PRIORITY, Q-GO EXPRESS, Q-GO CLASSIC

 

Cut off for Bookings
Pre-flight departure

Cut off for Lodgement
Pre-flight departure
Expected Delivery
Post-flight arrival
 < 50kg
Shipment
 > 50kg
Shipment
< 50kg
Shipment
  > 50kg
Shipment
< 50kg
Shipment
< 50kg
Shipment

Q-GO Priority

 
  - 60mins- 90mins- 45mins*- 60mins+ 45mins* + 60mins 
 *Please note Cut off for Lodgement - 60mins and Expected Delivery + 60mins in Melbourne Domestic Freight Terminal due to airport works.

Q-GO Express

 
 Lodge before 10am local time and expected delivery is before 5pm same day^.
OR lodge in the pm local time and expected delivery is early am next day.
^Same day service only available between Australian Domestic capital cities, excluding ex-Perth and/or ex-Darwin services.    

Q-GO Classic

 
 Lodge during business hours only, Monday to Saturday, 9am to 5pm local time.
Expected delivery is the day after lodgement, Monday to Saturday, 9am to 5pm local time.
 

QANTAS FREIGHT AUSTRALIAN DOMESTIC SERVICES
Q-GO SPECIALISED

 

Cut off for Bookings
Pre-flight departure

Cut off for Lodgement
Pre-flight departure
Expected Delivery
Post-flight arrival
 < 50kg
Shipment
 > 50kg
Shipment
< 50kg
Shipment
  > 50kg
Shipment
< 50kg
Shipment
< 50kg
Shipment

Q-GO Pets

 
  - 120mins- 120mins- 60mins- 60mins+ 45mins* + 45mins* 
 *Please note Expected Delivery + 60mins in Melbourne Domestic Freight Terminal due to airport works.

Q-GO Secure

 
  - 60mins- 90mins- 45mins*- 60mins+ 45mins* + 60mins 
 *Please note Cut off for Lodgement - 60mins and Expected Delivery + 60mins in Melbourne Domestic Freight Terminal due to airport works.

Q-GO Pharma

 
  - 60mins- 90mins- 45mins*- 60mins+ 45mins* + 60mins 
 *Please note Cut off for Lodgement - 60mins and Expected Delivery + 60mins in Melbourne Domestic Freight Terminal due to airport works.

Q-GO Fresh

 
 Lodge before 12noon local time and expected delivery is pm same day^.
OR lodge in the pm local time and expected delivery is am next day.
^Same day service only available between Australian Domestic capital cities, excluding ex-Perth and/or ex-Darwin services.    

Q-GO Animals

 
 By arrangement

Q-GO Custom

 
 By arrangement