Melbourne, Australia
Melbourne - MEL
Sales Office
For Lodgements or Collections:
Qantas Freight has separate locations for international and Australian domestic air freight services.
Click the Ground Handling tab for terminal information.
For Reservations or General Enquiries:
Australian Domestic Reservations
Telephone: 13 12 13
International Reservations
Telephone: 1300 373 444 (Toll free within AU only)
Fax: +61 2 9691 1691
SITA: SYDFRQF
Email: freightres@qantas.com.au
Sales Office
Qantas Freight International Terminal
Service Road
Melbourne Airport VIC 3043 Australia
International Sales Manager VIC, TAS & SA Bruce Ealam
Telephone: 1300 373 444 (Toll free within AU only)
Fax: +61 3 8336 5218
SITA: MELFSQF
Email: freightres@qantas.com.au
Ground Handling
QANTAS FREIGHT INTERNATIONAL TERMINAL |
|---|
| For international air freight services: Qantas Freight International Terminal Duty Manager and General Enquiries Manager International Terminal |
QANTAS FREIGHT DOMESTIC TERMINAL |
|---|
| For Australian domestic air freight services: Qantas Freight Domestic Terminal General Enquiries |
Business Hours
QANTAS FREIGHT INTERNATIONAL TERMINAL | |||
|---|---|---|---|
| Weekdays | Weekends | Holidays | |
| Reservations | 0800-18001 | 0800-16001 | 0800-16001 |
| Loose Export Acceptance | 0830-1800 | 0830-1200 | 0830-1200 |
| ULD Export Acceptance | 0800-2100 | 0600-1330 | 0600-1330 |
| Loose Import Delivery | 0600-1630 | 0600-1330 | 0600-1330 |
| ULD Import Delivery | 0600-1730 | 0600-1330 | 0600-1330 |
| Customs | 0830-1630 | by prior arrangement | by prior arrangement |
| Quarantine | 0900-1630 | by prior arrangement | by prior arrangement |
1 Eastern Standard Time
QANTAS FREIGHT DOMESTIC TERMINAL | |||
|---|---|---|---|
| Weekdays | Weekends | Holidays | |
| Lodgement Operations | Mon 0500-2400 Tues-Fri 0000-2400 | 0700-1500 | contact office1 |
1 Closed Christmas Day
Facilities
QANTAS FREIGHT INTERNATIONAL TERMINAL | |
|---|---|
| Livestock handling * | yes |
| Coolroom | yes |
| Freezer | yes |
| Re-icing | no |
| Strongroom | yes |
| Safe | yes |
*Conditions apply, contact your local office
QANTAS FREIGHT DOMESTIC TERMINAL | |
|---|---|
| Livestock handling* | yes |
| Coolroom | yes |
| Freezer | yes |
| Re-icing | no |
| Strongroom | no |
| Safe | yes |
| Security Handling | yes |
* Conditions apply, contact your local office
Cut off times
QANTAS FREIGHT INTERNATIONAL TERMINAL | ||||||
|---|---|---|---|---|---|---|
| Documents available for collection | Freight available for collection | Cut off for lodgement | ||||
| Loose Shipments | Pre-loaded units | Loose Shipments | Pre-loaded units | Loose Shipments | Pre-loaded units | |
QF Cargo Non Freighter | ||||||
| Import | 2 hrs | 2 hrs | 6 hrs | 2 hrs | ||
| Export | 3 hrs (up to 200kg) 3 hrs (> 201kgs) | 2 hrs | ||||
QF Cargo Freighter | ||||||
| Import | 2 hrs | 2 hrs | 12 hrs | 2 hrs | ||
| Export | 6 hrs | 4 hrs | ||||
QF Express QFF | ||||||
| Import | 1.5 hrs | 1.5 hrs | 1.5 hrs | 1.5 hrs | ||
| Export | 1.5 hrs | 1.5 hrs | ||||
QF Express/OBC/UCB | ||||||
| Import | 1.25 hrs | 1.25 hrs | 1.25 hrs | 1.25 hrs | ||
| Export | 1.25 hrs | 1.25 hrs | ||||
QF Mail | ||||||
| Import | 1 hr | 1 hr | 1 hr | 1 hr | ||
| Export | 2 hrs | 2 hrs | ||||
JQ Cargo | ||||||
| Import | 2 hrs | 2 hrs | 6 hrs | 2 hrs | ||
| Export | 4 hrs | 4 hrs | ||||