Terminals & Facilities
Qantas Freight operates its own handling facilities in Sydney, Melbourne, Brisbane, Perth and Los Angeles. These terminals handle not only Qantas and Jetstar, but many other major carriers. Each terminal offers a variety of services appropriate to local market needs, including: coolrooms and freezers for perishables; warmrooms for tropical fish and other live animals vulnerable to cold weather; strongrooms and safes for secure storage; and dry ice and wet ice for re-icing.
An ongoing improvement program is in place across all terminals, with recent developments including works to combine the import and export areas of the main Sydney terminal improving traffic flow and dramatically reducing customer waiting times. A multi-million dollar re-development of the Melbourne terminal was completed in 2009 that included the establishment of Australia's only temperature controlled airside perishables facility. In mid-2009, Qantas Freight also replaced its entire Australian fleet of terminal tugs and forklifts with highly energy efficient units.
In ports where Qantas Freight does not have its own terminal facilities it uses a network of ground handling agents. For more information or to contact your local ground handling agent click here.
Sydney
In Sydney, Qantas Freight operates four specialist air freight handling terminals providing a crucial backbone to our global network.
Sydney Freight Terminal 1 (SFT1)
The largest air freight facility in Australia, Qantas' main Sydney Freight Terminal is located in the heart of the international airport. The terminal includes a state of the art security surveillance system, coolroom and freezers, integrated weighing systems, multiple aircraft parking bays, an import bypass system and a separate container distribution facility.
Features include:
- 24 hour operation
- Approximately 24,000 sq.m. of covered operational area
- Full electronic communication with Australian Customs allowing clearance of inbound freight prior to flight arrival
- Bar coded Unit Load Device (ULD) tracking system
- State-of-the-art security system
- Multi-level secure container and pallet storage for 750 units
- Cool room and freezer facilities
- Multiple truck and aircraft parking bays
- Elevating Transfer Vehicle (ETV) system with integrated scales capable of weighing units up to 15,000kg
- Import bypass system allowing direct airside access for shipper-built units
Express Handling Unit (EHU)
Qantas Freight operates a dedicated express terminal adjacent to the main Sydney International Terminal. This facility has been custom designed to process the high volumes of express product handled by Australia's major international airfreight gateway.
Mail Handling Unit (MHU)
Qantas Freight also operates a dedicated Mail Handling Unit in Sydney designed to service the unique requirements of international airmail. The facility is also home to the US Armed Forces Asia Pacific mail headquarters.
Address:
Sydney Freight Terminal 1
Express Handling Unit
Mail Handling Unit
Link Road, Mascot NSW 2020, Australia
Operations
Phone: +61 2 9691 6733
Fax: +61 2 9691 6744
Sales and Customer Support
Phone: 1300 373 444 (1300 FREIGHT) within Australia
Sydney Freight Terminal 2 (SFT2)
Qantas Freight also operates a second off airport terminal in Sydney known as Sydney Freight Terminal 2 (SFT2). This highly advanced terminal features approximately 5,000 sq.m. of covered operations, 12 mobile check-in stations and pallet shrink wrapping to provide reliable and fast service to major deconsolidators.
Address:
Sydney Freight Terminal 2
Unit 3, 1-3 Burrows Road
Alexandria, NSW 2015, Australia
Operations
Phone: +61 2 9519 4541
Fax: +61 2 9519 4187
Sales and Customer Support
Phone: 1300 373 444 (1300 FREIGHT) within Australia
Melbourne
Melbourne Freight Terminal is a modern state-of-the-art facility, providing reliable services to meet the air freight requirements of Victorian importers and exporters.
Qantas Freight's facility is the largest air freight terminal at Melbourne International Airport and boasts Australia's only airside temperature controlled staging area to protect perishable products from extreme temperature conditions. The fully automated perishable facility is able to accommodate up to 20 pallets. The terminal also features a new purpose built administration building, advanced materials handling equipment, multiple loading docks, and a dedicated mail handling area.
Features include:
- Fully mechanised 12,800 sq.m. facility
- Purpose-built temperature controlled zone to maintain perishables in optimum condition
- 24-hour security surveillance incorporating CCTV, rapid roller doors, swipe card readers and door alarms
- Export build-up stations fully integrated with the by-pass system and elevating rotating transfer vehicle (ERTV) minimising lodgement cut-off times
- 24 hour operation enabling agents to pick-up and deliver freight at times that best suit their business
- Fully mechanised import breakdown facilities incorporating ten breakdown stations and hoist for faster breakdown and delivery to customers
- Elevating transfer vehicle (ETV) and a multi-level storage system
- Bypass system for quick access to airside for shipper-built units
- Pallet racks allowing freight to be delivered pre-packaged onto pallets at the time of check-in
- Multiple truck bays for both import and export shipments
Address:
Melbourne Freight Terminal
Service Road
Melbourne International Airport
VIC 3043, Australia
Operations
Phone: +61 3 8336 5234
Fax: +61 3 8336 5213
Sales and Customer Support
Phone: 1300 373 444 (1300 FREIGHT) within Australia
Brisbane
Brisbane Freight Terminal is a vital part of the Qantas worldwide network with modern facilities and industry leading safety and sustainability programs in place.
Terminal facilities include specialised handling equipment including automatic transfer vehicles (ATV's), state-of-the-art computer enabled materials handling equipment as well as multiple docks, easy road and airside access and cool storage facilities. The terminal is completely enclosed and undercover providing maximum protection for sensitive freight. Safety and environmental initiatives include light sensors in the dock areas to automatically adjust lighting to pre-determined lux levels, plastic recycling, waste and water reduction programs.
Features include:
- Approximately 21,000 sq.m. of covered operational area
- Full electronic communication with Australian Customs allowing clearance of inbound freight prior to flight arrival
- State-of-the-art security surveillance system
- Cool room or freezer facilities for up to 22 aircraft pallets
- Extensive pallet storage system providing quick access to equipment and reduced damage to units
- Moveable pallet hoists
- Clear span construction enabling the direct transfer of freight through the terminal
- Multiple truck doors and loading docks
- Import bypass system allowing direct airside access for shipper-built units
Address:
Brisbane Freight Terminal
23 Qantas Drive
Brisbane Airport
Eagle Farm, QLD 4007, Australia
Sales and Customer Support
Phone: 1300 373 444 (1300 FREIGHT) within Australia
Perth
Perth Freight Terminal is a conveniently located purpose-built facility offering a comprehensive range of services to the Western Australian import and export industry.
Features include:
- Approximately 5,000 sq.m. of covered operational area providing maximum protection for all types of freight
- Full electronic communication with Australian Customs allowing clearance of inbound freight prior to flight arrival
- Security surveillance system incorporating CCTV cameras, rapid roller doors, swipe card readers and door alarms consistent with aviation security requirements
- Multi-level container and pallet holding systems enabling efficient handling of container stock, whilst improving the availability of ULD containers for customers
- Multiple truck bays for import and export shipments
- Import bypass system for faster handling of freight and quick access to airside for shipper-built units
- Coolroom and freezer facilities for up to six maindeck pallets or 12 AKE containers
- Elevating transfer vehicle (ETV) system with fully integrated scales capable of weighing units up to 6800kg
Address:
Perth Freight Terminal
55 Affleck Road
Perth International Airport
Newburn WA 6104, Australia
Operations
Phone: +61 8 9477 8005
Fax: +61 8 9477 8018
Sales and Customer Support
Phone: 1300 373 444 (1300 FREIGHT) within Australia
Los Angeles
Qantas Freight's Los Angeles Terminal is conveniently positioned near the Los Angeles (LAX) airport and is a vital part of the Qantas Freight global network. The highly efficient terminal offers a comprehensive range of services specifically tailored to the local import and export market.
Features include:
- Airside LAX location
- Approximately 55,000 sq.ft. (5,000 sq.m.) of covered operational area
- Full electronic communication with US Customs allowing Customs clearance of inbound freight prior to flight arrival to reduce delivery times
- State-of-the-art security surveillance system incorporating CCTV cameras, swipe card readers and door alarms
- Cool room facilities for main deck containers
- Integrated weighing systems throughout the terminal
- Multi-level container and pallet holding systems enabling efficient handling and reducing damage to container stock
- Elevating transfer vehicle (ETV) system capable of weighing and moving pallets to 30,000 lb (13,600 kg)
- Multiple aircraft parking bays
- Bypass system enabling faster handling of import and export freight for shipper-built units
- Multiple build-up and breakdown pits
Address:
Los Angeles Freight Terminal
6555 W. Imperial Highway
Los Angeles CA 90045, USA
Operations
Phone: 1 310 665 2261
Fax: 1 310 665 2259
General Enquiries & Reservations
Phone: 1 800 227 0290
Fax: 1 310 665 2201
Sales
Phone: 1 310 665 2220
Fax: 1 310 665 2201