Insert title here

Live Animals

For international pet and/or live animal services (ie. freight services for travel outside of Australia), please click here.

For Australian domestic pet and/or live animal services (ie. freight services within Australia), the following information will be useful in preparation of live animal travel arrangements.

graphic

For more information

Option 1: Pets and/or live animals permitted as existing Qantas checked baggage

On select Australian domestic flights to and from eligible airports, pets which fit into a small (PP20) or medium (PP40) sized pet pack can be taken as part of your free baggage allowance. Conditions apply. For more information click here.

Lodgement/Collection will take place as per checking-in/collection of luggage at respective permitted main passenger airport terminals.

Option 2: Pets and/or live animals not permitted as Qantas checked baggage


For live animals not permitted as checked baggage, Qantas Freight can assist with Australian domestic air freight services.

Prior to contacting Qantas Freight

The following may assist:

  • Visit qantas.com.au and select the flights you would like to travel on. Make a record of the flight numbers and the date/time the flights depart. Remember, pets cannot travel on Jetstar flight services. A minimum of 90 minutes transfer time must be allowed between connecting flights.
  • For live animals not part of your checked baggage, lodgement/collection may be required directly at a Qantas Freight terminal not located within or adjoining the main passenger airport terminal. Check that the relevant Qantas Freight terminals are open when you need to lodge and collect your live animal. You must lodge your live animal two hours or more prior to your flight departure. We recommend allowing 90 minutes to collect your pet after your flight lands. You can check our freight terminal operating hours at qantasfreight.com. Note that some freight terminals are up to 10-15 minutes distance from the main passenger airport terminal.
    • Calculate the weight of your live animal in kilograms.
    • Calculate the dimensions and weight of the crate your live animal is travelling in. You must provide your own crate or hire one through an animal transport company. It is your responsibility to ensure your crate complies with IATA requirements.
  • When you have both your flight details and crate information, complete the Qantas Freight live animal online booking request form and we will confirm your booking within 24 hours (allow extra time during peak periods). If there is a problem with your request, one of our consultants will contact you. If the intended date of travel is within 7 days, please contact Qantas Freight Customer Service on 13 12 13.
  • Once your live animal booking has been processed, you will receive an email confirmation and a declaration that you need to print, complete and take with you on the day of lodgement. Please ensure you verify the details on your confirmation are correct.
  • Once your live animal booking is confirmed and you are confident all details are correct, you can then proceed to book your passenger flight.

Lodgement and Collection

  • You must lodge your pet more than 2 hours before your flight departs at the Qantas Freight terminal and/or freight counter of the airport you are travelling from.
  • When you lodge your pet it will be weighed and the dimensions of the crate will be checked. It is at this point you pay any applicable charges.
  • Once you have lodged your pet for travel you may proceed to the passenger check-in counter to check-in for your own flight.
  • Upon landing, proceed to the Qantas Freight terminal and/or freight counter to collect your pet. You will need to show ID at the time of collection.

Option 3: Not travelling Simply sending pet and/or live animal as freight within Australia

Qantas Freight can assist with transporting your pet and/or live animal within Australia.

Prior to contacting Qantas Freight

The following may assist:

  • Lodgement/collection may be required directly at a Qantas Freight terminal not located within or adjoining the main passenger airport terminal. Check that the relevant Qantas Freight terminals are open when you need to lodge and collect your live animal. You must lodge your live animal two hours or more prior to your flight departure. We recommend allowing 90 minutes to collect your pet after your flight lands. You can check our freight terminal operating hours at qantasfreight.com. Note that some freight terminals are up to 10-15 minutes distance from the main passenger airport terminal.
    • Calculate the weight of your live animal in kilograms.
    • Calculate the dimensions and weight of the crate your live animal is travelling in. You must provide your own crate or hire one through an animal transport company. It is your responsibility to ensure your crate complies with IATA requirements.
  • When you have your preferred date of travel and crate information, complete the Qantas Freight live animal online booking request form and we will confirm your booking within 24 hours (allow extra time during peak periods). If there is a problem with your request, one of our consultants will contact you. If the intended date of travel is within 7 days, please contact Qantas Freight Customer Service on 13 12 13.
  • Once your live animal booking has been processed, you will receive an email confirmation and a declaration that you need to print, complete and take with you on the day of lodgement. Please ensure you verify the details on your confirmation are correct. 

Lodgement and Collection

  • You must lodge your pet more than 2 hours before your flight departs at the Qantas Freight terminal and/or freight counter of the airport you are travelling from.
  • When you lodge your pet it will be weighed and the dimensions of the crate will be checked. It is at this point you pay any applicable charges.
  • Upon arrival (for collection) the nominated person must present photo identification at the respective Qantas Freight terminal and/or freight counter of live animal.

Frequently Asked Questions (FAQs)

Where are the freight terminals and where do I lodge my pet and/or live animal?
For existing Qantas customers with live animals travelling as part of existing baggage allowance, lodgement will take place as per checking-in of luggage at respective permitted main passenger airport terminals.

For services provided by Qantas Freight (where by your live animal is not part of existing baggage), lodgement and collection may be required directly at a Qantas Freight terminal not located within or adjoining the main passenger airport terminal.  A
 listing of all freight terminal locations is available online at qantasfreight.com.


What is considered a pet?
A pet is a domestic household animal which is kept for companionship or pleasure and relies on humans for survival.

Are all breeds of dogs and cats accepted?
Breeds classified as Dangerous Animals by the Australian Government and deemed prohibited to import are not accepted under any circumstances. These breeds are: Pit Bull Terrier; American Pit Bull; Dogo Argentian; Japanese Tosa; Brazilian Fila; Brazilian Mastiff; and Presa Canario.

Are any breeds subject to special conditions?
American Staffordshire Terriers will only be accepted in a CR-82 reinforced cage or an airline-approved guard dog cage. Bookings must be made via a pet transport agency. The CR-82 type cage is specially reinforced to prevent the dog from breaking out, and therefore reduce incidents relating to aircraft damage or the dog itself.

Given their predisposition to breathing difficulties, Qantas Freight also recommends that snub-nose breeds of cats and dogs travel in cage that is twice the minimum required size to make sure there is plenty of air circulation.

What if my pet is travelling unaccompanied?
If your pet is travelling unaccompanied please contact Qantas freight by phone on 13 12 13 or complete the online pet transport request form. Please have the crate details and a preferred lodgement and pickup time and one of our consultants will assign the closest flight. Please be aware that different fees and charges apply for unaccompanied pet transportation.

Can I pay the charges before the day of travel?
Price is based on the weight and size dimensions of your crate. We cannot commit to a price until the day of travel when we can inspect and weigh the shipment. That is why any price we quote you prior to the day of travel is an estimate only.

Can I hire a crate from Qantas Freight?
No. Qantas Freight sells small and medium crates in some of our major terminal locations but we do not have crates for hire. If you intend to rely on purchasing a crate from Qantas Freight, we suggest you phone the terminal in advance to confirm availability.

Where can I hire a crate?
You can hire crates through animal transport companies.

What if I have a connecting flight?
Our ground staff will arrange the transfer of your pet from one flight to the next.

Why do you need 90 minutes between connecting flights?
Our staff need 90 minutes to offload your pet, process it through the freight terminal and then transfer it to the new flight. Qantas Freight is unable to guarantee transfers that allow less than 90 minutes.

Will my pet be given food or water during the journey?
Your pet will be given water at each appropriate opportunity however food is not permitted in animal crates and our staff are not permitted to feed your pet.

Should I put food in the crate?
Please do not place food in the crate. If the food spills it becomes uncomfortable and messy for your pet.

Do your staff open the crate?
Our staff are not permitted to open the crate unless it is an emergency.

Should I sedate my pet?
No. Please do not sedate your pet as our staff cannot tell if your pet is sleepy or sick. As we do not accept pets that are sick, your pet may not be accepted for travel.

What should I put in the crate?
You should place some absorbent material in the bottom of crate. Newspaper or a puppy training pad is sufficient. You are also permitted to put one toy in the crate.

Can my pet ride in the passenger cabin with me or can I check on my pet during the flight?
No. It is a requirement that all pets travel in the baggage compartment of the aircraft. Once the flight has taken off, there is no way to physically access the baggage compartment until the aircraft has landed.

Are there any special requirements for young kittens or puppies?
If your puppy or kitten is under 8 weeks old then we will not be able to accept it for travel. If your puppy or kitten is between 8 – 12 weeks old, you will require a veterinary certificate stating your pet is healthy enough to travel. 
 
My pet is quite old, are there any special requirements?
If your dog or cat is older than 12 years, you will require a vet certificate stating your dog is healthy enough to travel.

Can multiple pets travel in the same crate?
Pets may travel in the same crate provided they are from the same species, are similar in size and weight and are used to cohabitation. Each pet must not weigh more than 16kg individually. If your pets do not meet these requirements then they will have to travel in separate crates.

My pets are in separate crates but I would like them to be loaded together and placed side by side, is this possible?
We cannot guarantee this, but you can request this on the day and our staff will do everything possible to make this happen.

What are the conditions like in the baggage hold?
The temperature and noise experienced by your pet are the same you will experience while sitting in the airplane.

Does a booking on a flight guarantee the pet will travel on this flight?
Qantas Freight does everything possible to board animals on their targeted flights. Aircraft have limited capacity to carry animals, and at times due to unexpected changes such as increased fuel loads and unexpected passenger baggage loads we are unable to fulfil requests as intended.

What happens to my pet if my flight gets delayed?
Please be assured that our freight terminal team are trained to respond to these situations, and endeavour to provide appropriate care for any animals that spend additional time spent at our terminals.

Do I accumulate Qantas Frequent Flyer points if my pet travels on Qantas?
At this time, you do not accumulate Qantas Frequent Flyer points if your pet travels on Qantas.

What crates does Qantas Freight sell and what are the dimensions?
Qantas Freight sells the following crates at select freight terminals:
PP20 (small crate) dimensions 34cm (L) x 52cm (W) x 37cm (H) weighing 3kg
PP40 (medium crate) dimensions 52cm (L) x 72cm (W) x 42cm (H) weighing 5kg

Are water bowls required inside the crate?
Yes. All crates must have an external funnel with tubing attached to the outside of the door leading into a water bowl which is secured to the inside of the crate door. This allows our staff to top up the water bowl where necessary.

Back to top