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Operational Notices

The following operational updates are listed by publication month and should be read in this order to ensure you have the most current information. If you are unsure if you have the latest version of a document or are having trouble locating a document you believe should be listed, please contact your local freight sales office for more information.

To view these documents, you will require Adobe Acrobat Reader. You can download this software for free from Adobe.

May 2014

House Air Waybill Data Pre-Filing Requirement for UK/EU Customs
Please be reminded of the requirement to provide House Air Waybill data (HAWB/FHL) for all consolidated shipments travelling to or transiting through the United Kingdom and EU prior to acceptance at the departing station.

April 2014

Change to acceptance of snub-nose pets
Qantas Freight wishes to advise of a change to our acceptance of Brachycephalic (snub-nose) breeds. Effective immediately Qantas Freight will now only permit Brachycephalic breeds to travel on a maximum of two consecutive flight sectors. This applies regardless of whether the sectors are international or domestic Australian flights.

Easter Australian Terminal Operations
Please be advised of changes to our Australian freight terminal operations over the Easter and Anzac day holiday period.

March 2014

Qantas Freight London is moving
Effective Monday 03 March 2014, the Qantas Freight Sales and Reservations Office at Heathrow will be re-locating to brand new facilities in dnata City's purpose built cargo logistics centre.

February 2014

Atlas Air and Qantas Extend ACMI Relationship
Atlas Air Worldwide Holdings, Inc. (Nasdaq: AAWW), a leading global provider of outsourced aircraft and aviation operating services, today said that its Atlas Air, Inc. unit and Qantas Airways Ltd. have extended their long-standing ACMI (aircraft, crew, maintenance and insurance) relationship.

January 2014

Lithium Batteries - UN3480 and UN3090
As you may be aware, the 55th Edition of the Dangerous Goods Regulation issued by the International Air Transport Association came into effect on 01 January 2014.

December 2013

Qantas Freight extends mobile application to Android platform
Qantas Freight today announces the release of a new version of its popular smartphone app to the Google Play Store, giving customers using Android smartphones the ability to track shipments and view flight information.

Festive Season Trading Hours
2013 Qantas Freight Australian Domestic Terminals' festive season trading hours.

Festive Season Trading Hours
2013 Qantas Freight International Terminals' festive season trading hours.

October 2013

We won - Payload Asia Innovation Award!
Qantas Freight is proud to have received the Innovation Award at the annual Payload Asia awards ceremony last night in Singapore.

Checklist for Lithium Batteries travelling to or via Santiago
LAN Cargo has introduced a special procedure for the carriage of freight containing lithium batteries. A checklist must be completed for all freight on QF321 and QF027 containing lithium batteries.

September 2013

Northern Winter Schedule Changes
The Qantas Group has announced its Northern Winter 2013 schedule which will result in a series of changes to the Qantas International and Jetstar International networks. These changes will start to take effect in November 2013.

August 2013

Qantas Welcomes More Pets Onboard
Qantas has made changes to its live animal transport policy, permitting the carriage of American Staffordshire Terriers and brachycephalic (snub-nose) cats and dogs on Qantas flights.

June 2013

Our Phone Number Has Changed
Today Qantas Freight's Australian Customer Service and Reservations phone number has changed from 1300 FREIGHT to 13 12 13.

April 2013

Qantas Updates Freighter Aircraft
Qantas today announced its intention to lease a Boeing 747-400ERF freighter aircraft for its global freight business.

Sydney International Freight Terminals Update
In January we announced the new business model for our combined Qantas/AaE freight business and mentioned we were working on a solution for how our Sydney terminals would operate. In February and March we conducted internal analysis and met with a number of our existing customers to determine how we can best meet their current and forecast business needs.

March 2013

Qantas International Schedule Changes
In line with the northern summer schedule changes Qantas will today make a number of significant changes to its international flight schedules. This includes the rerouting of Australia - UK flights to operate via Dubai.

Qantas Freight and Emirates SkyCargo Partnership
Customer Questions and Answers

Free Easter storage at Qantas Freight Terminals
Qantas Freight will once again offer free storage on Good Friday (29 March 2013) at all Australian terminals.

February 2013

New Sales and Ground Handling arrangements for services in Darwin
Effective this week, Qantas Freight now markets the freight capacity services of Jetstar's (JQ) A320 narrow-body aircraft ex Darwin to the following destinations; Singapore, Japan and Indonesia.

New Sales and Ground Handling arrangements for services in Perth
Effective this week, Qantas Freight now markets the freight capacity services of Jetstar's (JQ) A320 narrow-body aircraft ex Perth to Indonesia.

Qantas International Schedule Changes - Australia
Qantas has today announced a series of changes to its international network. These changes significantly improve the flexibility of our service offering into Asia.

January 2013

Creating Australia's Leading Air Freight Services Business
Today we are announcing the business model and executive leadership team under which our combined Qantas Freight and Australian air Express business will operate. The combined business will have an integrated domestic and international network and sales function but will maintain separate domestic and international operations.

December 2012

Implementation of eAWB ex London to Australia
This week, Qantas Freight commenced using e-Air Waybills (eAWB) for all shipments originating in London, destined for Australia.

Sydney Freight Terminals (SFT1 & SFT2) Christmas/New Year Holiday Operations
Please be advised of the following changes to the Sydney Freight Terminals (SFT1 & SFT2) hours of operation over the Christmas and New Year holiday period.

Melbourne Freight Terminal Christmas/New Year Holiday Operations
Please be advised of the following changes to the Melbourne Freight Terminal hours of operation over the Christmas and New Year holiday period.

Brisbane Freight Terminal Christmas/New Year Holiday Operations
Please be advised of the following changes to the Brisbane Freight Terminal hours of operation over the Christmas and New Year holiday period.

Perth Freight Terminal Christmas/New Year Holiday Operations
Please be advised of the following changes to the Perth Freight Terminal hours of operation over the Christmas and New Year holiday period.

Charges Correction Advice (CCA) Fee - Japan
Please be advised that effective 01 January 2013, Qantas Freight will introduce a Charges Correction Advise (CCA) fee. The fee will be levied to recover costs incurred by Qantas Freight when notified of changes to charges and/or method of payment inserted on an AWB.

Charges Correction Advice (CCA) Fee Amendment - Hong Kong
Please be advised that effective 01 January 2013, the Charge Correction Advise (CCA) will be change to align the fee to that charged by our ground handling agent.

November 2012

Osaka Ground Handling Agent
Please be advised Qantas Freight is changing freight ground handling agents for Jetstar Asia (3K) services in Osaka effective 12 December 2012.

Qantas Freight Head Office Address
Please be advised that Qantas Freight's Sydney head office address (formerly 203 Coward Street, Mascot) has changed.

Finalisation of Australian air Express (AaE) Purchase
Today we completed the transaction for Qantas to take full ownership of AaE and Australia Post to take full ownership of StarTrack.

Implementation of eAWB ex USA to Australia
Qantas Freight is pleased to advise that effective 26 November 2012, it will commence using e-Air Waybills (eAWB) for all shipments originating in Los Angeles, New York and Chicago, destined for Australia.

October 2012

Implementation of eAWB ex Shanghai to Australia
Qantas Freight is pleased to advise that effective 05 November 2012, it will commence using e-Air Waybills (eAWB) for all shipments originating in Shanghai and destined for Australia.

Qantas Freight Nagoya Sales Office Relocation
Please be advised Qantas Freight's Nagoya sales office will close 31 October 2012 and relocate to the existing Qantas Freight Osaka sales office 01 November 2012.

Implementation of eAWB ex Singapore and Hong Kong to Australia
Qantas Freight is pleased to advise that effective 15 October 2012, it will commence using e-Air Waybills (eAWB) for all shipments originating in Singapore or Hong Kong and destined for Australia.

Joint Ventures with Australia Post
This morning Qantas announced it had reached agreement to acquire 100 per cent of Australian air Express (AaE) and sell its 50 per cent stake in StarTrack to Australia Post.

AaE will be brought into the Qantas Group under Qantas Freight.

September 2012

Qantas Freight Shanghai City Office Relocation
Please be advised Qantas Freight's Shanghai city office (Plaza 66, Nanjing Xi Road) will close 14 October 2012 and relocate to the existing Qantas Freight Shanghai Pudong International Airport freight office (located in PACTL Freight Terminal) 15 October 2012.

Qantas and Emirates Partnership
The Qantas Group today announced a partnership with Emirates to commence from April 2013, subject to regulatory approval. From April 2013, Qantas aircraft will operate from Sydney and Melbourne to London via Emirates' Dubai hub. We will continue to market the belly space of these services adding Dubai to our network of Freight destinations.

August 2012

Changes to Qantas Freight Terminal Service Fees
Qantas Freight will introduce a new schedule of service fees at its Australian based terminals from 01 September 2012.

Qantas Freight Narita Airport Sales Office Relocation
Please be advised Qantas Freight's Narita Airport sales office will close 31 August 2012 and relocate to the existing Qantas Freight Tokyo sales office 01 September 2012.

June 2012

Changes to Australian Air Cargo Security Requirements
Following changes announced yesterday by the Federal Office of Transport Security, Department of Infrastructure and Transport, to Australian aviation security.

March 2012

Free storage at Qantas Freight Terminals during Easter
Qantas Freight will once again offer free storage over the Good Friday holiday (06 April 2012).

New handling charges for Frankfurt Airport Animal Lounge
Please be advised Frankfurt Airport Animal Lounge has implemented new handling charges (excluding veterinarian costs) effective 01 April 2012.

February 2012

Changes to Qantas Freight Schedule
Earlier today the Qantas Group announced a number of changes to the Qantas mainline schedule in response to the volatile global economic climate and continuing high price of fuel. Included in this announcement was the airline's intention to amend the following services operating to/from Australia.

Changes to New Zealand Freight Schedule
Earlier today the Qantas Group announced a number of changes to the Qantas mainline schedule in response to the volatile global economic climate and continuing high price of fuel. Included in this announcement was the airline's intention to amend the following services operating to/from Auckland.

Changes to Singapore Freight Schedule
Earlier today the Qantas Group announced a number of changes to the Qantas mainline schedule in response to the volatile global economic climate and continuing high price of fuel. Included in this announcement was the airline's intention to amend the following services operating to/from Singapore.