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Operational Notices

The following operational updates are listed by publication month and should be read in this order to ensure you have the most current information. If you are unsure if you have the latest version of a document or are having trouble locating a document you believe should be listed, please contact your local freight sales office for more information.

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April 2013
March 2013
February 2013
January 2013
December 2012
November 2012

October 2012
September 2012
August 2012
June 2012
March 2012
February 2012

December 2011
November 2011
September 2011
May 2011
April 2011

April 2013

Qantas Updates Freighter Aircraft
Qantas today announced its intention to lease a Boeing 747-400ERF freighter aircraft for its global freight business.

Sydney International Freight Terminals Update
In January we announced the new business model for our combined Qantas/AaE freight business and mentioned we were working on a solution for how our Sydney terminals would operate. In February and March we conducted internal analysis and met with a number of our existing customers to determine how we can best meet their current and forecast business needs.

March 2013

Qantas International Schedule Changes
In line with the northern summer schedule changes Qantas will today make a number of significant changes to its international flight schedules. This includes the rerouting of Australia - UK flights to operate via Dubai.

Qantas Freight and Emirates SkyCargo Partnership
Customer Questions and Answers

Free Easter storage at Qantas Freight Terminals
Qantas Freight will once again offer free storage on Good Friday (29 March 2013) at all Australian terminals.

February 2013

New Sales and Ground Handling arrangements for services in Darwin
Effective this week, Qantas Freight now markets the freight capacity services of Jetstar's (JQ) A320 narrow-body aircraft ex Darwin to the following destinations; Singapore, Japan and Indonesia.

New Sales and Ground Handling arrangements for services in Perth
Effective this week, Qantas Freight now markets the freight capacity services of Jetstar's (JQ) A320 narrow-body aircraft ex Perth to Indonesia.

Qantas International Schedule Changes - Australia
Qantas has today announced a series of changes to its international network. These changes significantly improve the flexibility of our service offering into Asia.

January 2013

Creating Australia's Leading Air Freight Services Business
Today we are announcing the business model and executive leadership team under which our combined Qantas Freight and Australian air Express business will operate. The combined business will have an integrated domestic and international network and sales function but will maintain separate domestic and international operations.

December 2012

Implementation of eAWB ex London to Australia
This week, Qantas Freight commenced using e-Air Waybills (eAWB) for all shipments originating in London, destined for Australia.

Sydney Freight Terminals (SFT1 & SFT2) Christmas/New Year Holiday Operations
Please be advised of the following changes to the Sydney Freight Terminals (SFT1 & SFT2) hours of operation over the Christmas and New Year holiday period.

Melbourne Freight Terminal Christmas/New Year Holiday Operations
Please be advised of the following changes to the Melbourne Freight Terminal hours of operation over the Christmas and New Year holiday period.

Brisbane Freight Terminal Christmas/New Year Holiday Operations
Please be advised of the following changes to the Brisbane Freight Terminal hours of operation over the Christmas and New Year holiday period.

Perth Freight Terminal Christmas/New Year Holiday Operations
Please be advised of the following changes to the Perth Freight Terminal hours of operation over the Christmas and New Year holiday period.

Charges Correction Advice (CCA) Fee - Japan
Please be advised that effective 01 January 2013, Qantas Freight will introduce a Charges Correction Advise (CCA) fee. The fee will be levied to recover costs incurred by Qantas Freight when notified of changes to charges and/or method of payment inserted on an AWB.

Charges Correction Advice (CCA) Fee Amendment - Hong Kong
Please be advised that effective 01 January 2013, the Charge Correction Advise (CCA) will be change to align the fee to that charged by our ground handling agent.

November 2012

Osaka Ground Handling Agent
Please be advised Qantas Freight is changing freight ground handling agents for Jetstar Asia (3K) services in Osaka effective 12 December 2012.

Qantas Freight Head Office Address
Please be advised that Qantas Freight's Sydney head office address (formerly 203 Coward Street, Mascot) has changed.

Finalisation of Australian air Express (AaE) Purchase
Today we completed the transaction for Qantas to take full ownership of AaE and Australia Post to take full ownership of StarTrack.

Implementation of eAWB ex USA to Australia
Qantas Freight is pleased to advise that effective 26 November 2012, it will commence using e-Air Waybills (eAWB) for all shipments originating in Los Angeles, New York and Chicago, destined for Australia.

October 2012

Implementation of eAWB ex Shanghai to Australia
Qantas Freight is pleased to advise that effective 05 November 2012, it will commence using e-Air Waybills (eAWB) for all shipments originating in Shanghai and destined for Australia.

Qantas Freight Nagoya Sales Office Relocation
Please be advised Qantas Freight's Nagoya sales office will close 31 October 2012 and relocate to the existing Qantas Freight Osaka sales office 01 November 2012.

Implementation of eAWB ex Singapore and Hong Kong to Australia
Qantas Freight is pleased to advise that effective 15 October 2012, it will commence using e-Air Waybills (eAWB) for all shipments originating in Singapore or Hong Kong and destined for Australia.

Joint Ventures with Australia Post
This morning Qantas announced it had reached agreement to acquire 100 per cent of Australian air Express (AaE) and sell its 50 per cent stake in StarTrack to Australia Post.

AaE will be brought into the Qantas Group under Qantas Freight.

September 2012

Qantas Freight Shanghai City Office Relocation
Please be advised Qantas Freight's Shanghai city office (Plaza 66, Nanjing Xi Road) will close 14 October 2012 and relocate to the existing Qantas Freight Shanghai Pudong International Airport freight office (located in PACTL Freight Terminal) 15 October 2012.

Qantas and Emirates Partnership
The Qantas Group today announced a partnership with Emirates to commence from April 2013, subject to regulatory approval. From April 2013, Qantas aircraft will operate from Sydney and Melbourne to London via Emirates' Dubai hub. We will continue to market the belly space of these services adding Dubai to our network of Freight destinations.

August 2012

Changes to Qantas Freight Terminal Service Fees
Qantas Freight will introduce a new schedule of service fees at its Australian based terminals from 01 September 2012.

Qantas Freight Narita Airport Sales Office Relocation
Please be advised Qantas Freight's Narita Airport sales office will close 31 August 2012 and relocate to the existing Qantas Freight Tokyo sales office 01 September 2012.

June 2012

Changes to Australian Air Cargo Security Requirements
Following changes announced yesterday by the Federal Office of Transport Security, Department of Infrastructure and Transport, to Australian aviation security.

March 2012

Free storage at Qantas Freight Terminals during Easter
Qantas Freight will once again offer free storage over the Good Friday holiday (06 April 2012).

New handling charges for Frankfurt Airport Animal Lounge
Please be advised Frankfurt Airport Animal Lounge has implemented new handling charges (excluding veterinarian costs) effective 01 April 2012.

February 2012

Changes to Qantas Freight Schedule
Earlier today the Qantas Group announced a number of changes to the Qantas mainline schedule in response to the volatile global economic climate and continuing high price of fuel. Included in this announcement was the airline's intention to amend the following services operating to/from Australia.

Changes to New Zealand Freight Schedule
Earlier today the Qantas Group announced a number of changes to the Qantas mainline schedule in response to the volatile global economic climate and continuing high price of fuel. Included in this announcement was the airline's intention to amend the following services operating to/from Auckland.

Changes to Singapore Freight Schedule
Earlier today the Qantas Group announced a number of changes to the Qantas mainline schedule in response to the volatile global economic climate and continuing high price of fuel. Included in this announcement was the airline's intention to amend the following services operating to/from Singapore.

December 2011

November 2011

Electronic Reporting of House Air Waybill Data for Shipments to South Korea
Effective 01 December 2011, customers will be required by South Korean customs to supply electronic master (FWB) and house air waybill (FHL) data for all shipments destined for or transiting through South Korea.

September 2011

Australian Daylight Savings Schedule Change
Daylight savings time for participating Australian states will commence from Sunday 02 October 2011.

Australian Freight Terminal Service Issues
On 14 September 2011, our Australian Terminals cutover to a new operating system replacing applications that were, in some cases, more than 20 years old. A change of this size naturally requires some adjustment and while the technical cutover occurred without a hitch, bedding down new business processes has taken longer than expected.

Customer Service Improvements: qantasfreight.com
Planned outage to qantasfreight.com 2200AEST 11 September 2011 - 0130AEST 12 September 2011.

Customer Service Improvements: Australian Freight Terminals
On 14 September 2011, our Australian Freight terminals will begin using iCargo.

May 2011

MAWB Declaration Statement (non-Australian agents)
Master Air Waybill Acceptance Statement for shipments to or transiting through the USA (non-Australian agents).

MAWB Declaration Statement (Australian agents)
Master Air Waybill Acceptance Statement for shipments to or transiting through the USA (Australian agents).

April 2011

Australian Terminal Service Fees
Qantas Freight will introduce a new schedule of service fees at its Australian based terminals from 01 May 2011.

Hong Kong office relocation
Qantas Freight Hong Kong office relocation effective 26 April 2011.

Freighter Schedule Northern Summer 2011
Qantas Freighter network, northern summer schedule 2011