Fare Guide: Australia to New Zealand, Cook Islands and Norfolk Island
and
Fare Guide: Norfolk Island to Australia
Fees for Consultant Assisted Bookings
The following fees apply to bookings and (where permitted) changes made through Qantas Telephone Sales, Qantas Travel Centres and Qantas airport locations. These fees do not apply to bookings and changes made online at qantas.com.
The fees for consultant assisted bookings apply in addition to any amounts payable under the applicable fare rules, which are summarised in the Fare Guide below.
Fees for making bookings: For bookings made through Qantas Telephone Sales, Airports and Qantas Travel outlets, a fee of A$70 per person applies. Effective 18 December 2019 this fee will increase to A$77 per person. For Qantas & Jetstar Points Plus Pay - Flight bookings made through Qantas Telephone Sales, a per-person Reward Assistance Fee in either money or points will apply.
Fees for making changes to bookings: For changes made to Economy bookings (where permitted under the applicable fare rules) through Qantas Telephone Sales, Airports or Qantas Travel outlets, a fee of A$80 per person applies. Effective 18 December 2019 this fee will decrease to A$77 per person.
The above fees do not apply for bookings made or changed online at qantas.com.
The table below is a guide only. Full conditions can be accessed from the links and are also available for viewing during the booking process.
All fees below are charged per person.
No fees apply where you are entitled to a refund or alternative flight under the Australian Consumer Law or Conditions of Carriage.
Changes made prior to the original date of departure: If you make a change to your travel date you may be eligible for a fee-free change under the Qantas Fly Flexible Policy. Visit Fly Flexible for more information.
| Details | Sale | Saver | Flex |
|---|---|---|---|
| Maximum stay | (12 months) | (12 months) | (12 months) |
| Stopovers permitted | 1 permitted (charges and taxes may be payable) Stopover must be completed within 21 days. | ||
| Changes before the day of departure | A$125* plus any fare difference (T&C's apply. See Fare Rules) No show - not permitted Multicity changes require consultant assistance | Change fee A$100* plus any fare difference (T&C's apply. See Fare Rules) No show fee A$200* plus any fare difference (charges and taxes may be payable) Multicity changes require consultant assistance | Any fare difference (T&C's apply. See Fare Rules) No show fee A$200* applies Multicity changes require consultant assistance |
| Changes on or after the day of departure | A$125* plus any fare difference (T&C's apply. See Fare Rules) No show - not permitted Multicity changes require consultant assistance | Change fee A$100* plus any fare difference (T&C's apply. See Fare Rules) No show fee A$200* plus any fare difference (charges and taxes may be payable) Multicity changes require consultant assistance | Any fare difference (T&C's apply. See Fare Rules) No show fee A$200* applies Multicity changes require consultant assistance |
| Name Changes | |||
| Cancellations | Cancellation fee A$150*applies No show fee A$300* applies | Refund adjusted for journey travelled. No show fee A300* applies | |
| Credit for cancellation before the day of departure | Keep Value A$125* plus any fare difference No show not permitted (T&C's apply. See Fare Rules) | Keep Value Change fee A$100* plus any fare difference Change after no show A$200* (T&C's apply. See Fare Rules) Note: Unlimited free changes for bookings made on/before 30 April 2021 | Keep Value (T&C's apply. See Fare Rules) |
| Credit for cancellation on or after the day of departure | A$125* plus any fare difference No show not permitted (T&C's apply. See Fare Rules) | Keep Value Change fee A$100* plus any fare difference Change after no show A$200* (T&C's apply. See Fare Rules) | Keep Value (T&C's apply. See Fare Rules) |
| Classic Upgrade Rewards | Classic upgrade rewards may be eligible. (T&C's apply. See Fare Rules) | Classic Upgrade Rewards are eligible on this fare (T&C's apply. See Fare Rules) | |
| Qantas Points and Status Credits | |||
| In flight entertainment | On Qantas operated flights | On Qantas operated flights | On Qantas operated flights |
| Food and beverage | On Qantas operated flights | On Qantas operated flights | On Qantas operated flights |
| Checked baggage allowance | On Qantas operated flights | On Qantas operated flights | On Qantas operated flights |
| Seat Selection | A fee applies for this fare type. See our seat selection page for more information. | No charge on general seat selection for this fare type on Qantas operated flights. | No charge on general seat selection for this fare type on Qantas operated flights. |
| PermittedNot Permitted |
| Details | Business Sale | Business Saver | Business Flex |
|---|---|---|---|
| Maximum stay | (12 months) | (12 months) | (12 months) |
| Stopovers permitted | 1 permitted (charges and taxes may be payable) Stopover must be completed within 21 days. | ||
| Changes before the day of departure | A$175* ^^plus any fare difference (T&C's apply. See Fare Rules) No show - not permitted Multicity changes require consultant assistance | A$125* plus any fare difference (T&C's apply. See Fare Rules) No show fee A$300* plus any fare difference (charges and taxes may be payable) Multicity changes require consultant assistance | Any fare difference (T&C's apply. See Fare Rules) Multicity changes require consultant assistance |
| Changes on or after the day of departure | A$175* ^^plus any fare difference (T&C's apply. See Fare Rules) No show - not permitted Multicity changes require consultant assistance | A$125* plus any fare difference (T&C's apply. See Fare Rules) No show fee A$300* plus any fare difference (charges and taxes may be payable) Multicity changes require consultant assistance | Any fare difference (T&C's apply. See Fare Rules) Multicity changes require consultant assistance |
| Name Changes | |||
| Cancellations | Refundable only before departure Cancellation fee A$200* applies Before departure cancellation after no show A$300* After departure cancellation and no show non refundable (Refund adjusted for journey travelled) | Refund adjusted for journey travelled | |
| Credit for cancellation before the day of departure | Keep Value A$175* plus any fare difference No show - not permitted (T&C's apply. See Fare Rules) | Keep Value A$125* plus any fare difference. Cancellation after no show A$300* (T&C's apply. See Fare Rules) | Keep Value Any fare difference (T&C's apply. See Fare Rules) |
| Credit for cancellation on or after the day of departure | Keep Value A$175* plus any fare difference No show - not permitted (T&C's apply. See Fare Rules) | Keep Value A$125* plus any fare difference. Cancellation after no show A$300* (T&C's apply. See Fare Rules) | Keep Value Any fare difference (T&C's apply. See Fare Rules) |
| Classic Upgrade Rewards | Classic Upgrade Rewards are eligible on this fare (T&C's apply. See Fare Rules) | ||
| Qantas Points and Status Credits | |||
| In flight entertainment | On Qantas operated flights | On Qantas operated flights | On Qantas operated flights |
| Food and beverage | On Qantas operated flights | On Qantas operated flights | On Qantas operated flights |
| Checked baggage allowance | On Qantas operated flights | On Qantas operated flights | On Qantas operated flights |
| PermittedNot Permitted |
| Details | First Sale | First Saver | First Flex |
|---|---|---|---|
| Maximum stay | (12 months) | (12 months) | (12 months) |
| Stopovers permitted | 1 permitted (charges and taxes may be payable) | ||
| Changes before the day of departure | Change fee A$200* plus any fare difference (T&C's apply. See Fare Rules) No show - not permitted Multicity changes require consultant assistance | Change fee A$100* plus any fare difference (T&C's apply. See Fare Rules) No show fee A$300* plus any fare difference (charges and taxes may be payable) Multicity changes require consultant assistance | Any fare difference (T&C's apply. See Fare Rules) Multicity changes require consultant assistance |
| Changes on or after the day of departure | Change fee A$200* plus any fare difference (T&C's apply. See Fare Rules) No show - not permitted Multicity changes require consultant assistance | Change fee A$100* plus any fare difference (T&C's apply. See Fare Rules) No show fee A$300* plus any fare difference (charges and taxes may be payable) Multicity changes require consultant assistance | Any fare difference (charges and taxes may be payable) |
| Name Changes | |||
| Cancellations | Cancellation fee of A$500* applies Cancellation after no show $A700* | Cancellation fee A$200* applies with no show A$300* before departure only Cancellation after departure no refund | Refund adjusted for journey travelled |
| Credit for cancellation before the day of departure | Keep Value Change fee A$200* plus any fare difference (T&C's apply. See Fare Rules) | Keep Value Change fee A$100* plus any fare difference Change after no show A$300* (T&C's apply. See Fare Rules) | Keep Value Any fare difference (T&C's apply. See Fare Rules) |
| Credit for cancellation on or after the day of departure | Keep Value Change fee A$200* plus any fare difference (T&C's apply. See Fare Rules) | Keep Value Change fee A$100* plus any fare difference Change after no show A$300* (T&C's apply. See Fare Rules) | Keep Value Any fare difference (T&C's apply. See Fare Rules) |
| Classic Upgrade Rewards | Not applicable | Not applicable | Not applicable |
| Qantas Points and Status Credits | |||
| In flight entertainment | On Qantas operated flights | On Qantas operated flights | On Qantas operated flights |
| Food and beverage | On Qantas operated flights | On Qantas operated flights | On Qantas operated flights |
| Checked baggage allowance | On Qantas operated flights | On Qantas operated flights | On Qantas operated flights |
| PermittedNot Permitted |