Bookings - Fare Types

Fare Guide: United Kingdom to Hong Kong

Fees for Consultant Assisted Bookings

The following fees apply to bookings and (where permitted) changes made through Qantas Telephone Sales, Qantas Travel outlets and Qantas Airport locations. These fees do not apply to bookings and changes made online at qantas.com.

The fees for consultant assisted bookings apply in addition to any amounts payable under the applicable fare rules, which are summarised in the Fare Guide below.

Fees for making bookings: For bookings made through Qantas Telephone Sales, Qantas Travel outlets and Qantas Airport locations, a fee made of GBP20 per person applies. For Qantas & Jetstar Any Seat Award bookings made through Qantas Telephone Sales, a per-person Award Assistance Fee in either money or points will apply.

Fees for making changes to bookings: For changes made to Economy and Premium Economy bookings (where permitted under the applicable fare rules) through Qantas Telephone Sales, Qantas Travel outlets and Qantas Airport locations, a fee of GBP30 per person applies.

The above fees do not apply for bookings made or changed online at qantas.com.

The table below is a guide only. Full fare rules can be accessed from the links and can be viewed during the booking process.

Economy		Flight Changes	Cancellations	Minimum Stay	Maximum Stay	Payment
Roo Fare	Before day of departure	Not permitted	No refund	Sunday	12 Months	Book now, pay later for eligible flights# otherwise immediate payment.
Roo Fare	After day of departure	Not permitted	No refund	Sunday	12 Months
Q Deal	Before day of departure	Not permitted	No refund	Sunday	12 Months	Book now, pay later for eligible flights# otherwise immediate payment.
Q Deal	After day of departure	Not permitted	No refund	Sunday	12 Months
Super Saver	Before day of departure	GBP100*	No refund	Sunday	12 Months	Book now, pay later for eligible flights# otherwise immediate payment.
Super Saver	After day of departure	GBP100*	No refund	Sunday	12 Months
Fully Flexible	Before day of departure	Permitted	Full refund	Nil	12 Months	Book now, pay later for eligible flights# otherwise immediate payment.
Fully Flexible	After day of departure	Permitted	Any fare difference	Nil	12 Months
Premium Economy
Premium Economy Sale	Before day of departure	GBP100*	No refund	Sunday	12 Months	Book now, pay later for eligible flights# otherwise immediate payment.
Premium Economy Sale	After day of departure	GBP100*	No refund	Sunday	12 Months
Premium Economy Saver	Before day of departure	GBP100*	No refund	Sunday	12 Months	Book now, pay later for eligible flights# otherwise immediate payment.
Premium Economy Saver	After day of departure	GBP100*	No refund	Sunday	12 Months
Premium Economy Flex	Before day of departure	Permitted	Full refund	Nil	12 Months	Book now, pay later for eligible flights# otherwise immediate payment.
Premium Economy Flex	After day of departure	Permitted	Any fare difference	Nil	12 Months
Business
Business Saver	Before day of departure	Not permitted	No refund	Sunday	12 Months	Book now, pay later for eligible flights# otherwise immediate payment.
Business Saver	After day of departure	Not permitted	No refund	Sunday	12 Months
Business	Before day of departure	Permitted	Full refund	Nil	12 Months	Book now, pay later for eligible flights# otherwise immediate payment.
Business	After day of departure	Permitted	Any fare difference	Nil	12 Months
Business Flex	Before day of departure	GBP200*	GBP200*	Nil	12 Months	Book now, pay later for eligible flights# otherwise immediate payment.
Business Flex	After day of departure	Not permitted	No refund	Nil	12 Months
First
First Saver	Before day of departure	Not permitted	GBP200*	Sunday	12 months	Book now, pay later for eligible flights# otherwise immediate payment.
First Saver	After day of departure	Not permitted	No refund	Sunday	12 months
First	Before day of departure	Permitted	Full refund	Nil	12 Months	Book now, pay later for eligible flights# otherwise immediate payment.
First	After day of departure	Permitted	Any fare difference	Nil	12 Months

Flight Changes

The fare for your new booking may be higher than the original fare, depending on what fares are available via our Contact Centre.
You must pay any difference between the fare for your new booking and the original fare.
Your new booking must be for travel anywhere on the Qantas network within 12 months of the date that the original ticket was issued.
Name charges are not permitted.

Key:* Price per person per change to ticket.

# Your booking may be eligible for Book Now, Pay Later depending on your departure date and provided it is not combined with an immediate payment flight. Qantas & Jetstar Any Seat Awards are not eligible for Book Now, Pay later. If your booking is eligible, you will be given the option to pay later on the Purchase page. You will also be told when full payment is due (note while your booking is on hold, the total ticket price may change due to amendments in surcharges, taxes and fare adjustments). A £15 per person holding guarantee (which will be refunded on full payment online) holds the booking for you until the due date for payment. If you do not make payment, you will forfeit the holding guarantee.