Maximum Protection Coverage
Whether you rent a car while traveling on business or on holiday within Australia, it's important to know that you are protected in the event of damage.
In the event of damage, Accident Damages Excess will apply per incident regardless of fault.
Hertz Maximum Cover (MAX) provides the highest level of renter protection.
MAX:
- reduces Accident Damages Excess to zero dollars,
- includes tyre & windscreen cover,
- Single Vehicle Accident (SVA) excess is waived, and
- a capped charge of 10 days maximum per 30 day rental.
For peace of mind, enquire about MAX Cover when you pick up your vehicle in Australia. MAX renter protection is available at selected locations from only AUD30.91 per day (exclusive of GST and other associated charges). MAX is not available for 4WD or commercial vehicles.
Hertz Value Vouchers
Hertz offers complimentary "Value Vouchers" to travelers in Australia.
The vouchers offer discounts at various participating establishments. These range from local restaurants, retail stores, and accommodation to adventure trip companies, popular tourist attractions and fuel. There is something for everyone; whether you want to go ballooning in Surfer's Paradise, wildlife sailing in Western Australia, or simply dining at fabulous restaurants after visiting Australia's many fascinating cultural museums.
You can pick up a Hertz Value Voucher booklet for the specific region you are visiting at selected Hertz rental counters.
Pre-purchase Fuel
Selected Hertz locations in Australia allow you to pre-purchase the tank of fuel at a discounted/competitive price, at the start of the rental. You may return the vehicle with as little fuel as you feel comfortable with. This option eliminates the need to refill the tank before returning the vehicle. There is no refund for unused fuel, therefore the less fuel in the tank at return, the more money you save.
Child and Booster Seats
Hertz have taken great care in selecting the three types of child seats that are offered.
Infant seats
Mounted rear-facing seats for infants who weigh up to 9kg (19.8lbs). These seats are designed to support a child's neck, back and spinal cord.
Child seats
Mounted face forward for children weighing between 9kg and 18kg (19.8lbs and 40lbs). Parents of children who have outgrown infant car seats are encouraged to use these seats rear-facing until the child has reached the upper weight limits of the seat for rear-facing use.
Booster seats
The belt-positioning booster seats are used in the back seat for children who have outgrown a child seat or weigh up to 25kg (55lbs). The booster seat must be used in seating positions equipped with lap and shoulder seatbelts.
Each seat is charged at AUD8.80 per day (including GST). The maximum charge of AUD61.60 (including GST) applies to rentals of 7 days or more.
Hertz has trained installers who will install Hertz seats for you (available at selected locations). Although Hertz have secured the seat, it is the renter's responsibility to check and adjust the mountings, harness/straps/clips, and the suitability of the provided seat in relation to the child's weight, size and age, to ensure that the seat is properly installed and fitted and that the child is firmly and appropriately secured.
Infant, child and booster seats are subject to availability and advanced reservations are required.
Camping Equipment
Hertz offers a complete camping kit for two or four people for an additional charge, for a minimum of seven days or more, in conjunction with a Toyota Landcruiser 4WD or similar in the Kimberley Region, Western Australia.
Collecting Your Hertz Vehicle
Present the following documents to your Hertz representative at the Hertz counter:
- International Driving Permit together with your national Driver's License. All renters must provide a valid Driver's License which has been held for a minimum of 12 months. Licenses issued in a language other than English must be accompanied by a current International Driving Permit.
- Credit or Charge Card.
- Prepaid Hertz voucher (if applicable).
Hertz will accept most major credit/charge cards payment for Hertz car rental. Hertz accepts American Express, MasterCard, Visa, Diners Club and JCB.
Delivery Service
Hertz provides a delivery service to customers with hotel/motel accommodation or to their business address. This service is available on a request basis from participating locations, and operates from Monday to Friday. For availability and charges check with our reservations staff at the time of booking.
24 Hour Roadside Assistance
In the unlikely event of your Hertz vehicle being disabled, Hertz will get you going again as quickly as possible. Hertz offers a 24 hour Roadside Assistance service.
The Hertz Roadside Assistance 24 hour emergency telephone number can be found on the front of the Hertz Rental Wallet and inside the glove box of all Hertz vehicles.
#1 Club Gold Service
As in the US and Canada, the world class #1 Club Gold service is also available down under. Throughout Australia, you can expect the quick and easy way of renting a Hertz car. Go to the exclusive Hertz #1 Club Gold check-in area, show your Driver's License and go.
The Gold Canopy Service is available at major airports. Bypass the counter and proceed directly to the Hertz rental bays on the ground level of the multi-storey car park, where you will find your name and vehicle bay number clearly displayed. Your car will be waiting in the secure weather-protected Hertz #1 Club Gold rental area ready for you to drive away.
Safe Driving Tips
In Australia:
- We drive on the left hand-side of the road. Remember to keep to your left and stay safe.
- It is mandatory that all passengers wear seat belts. Appropriate safety devices are also required for infants.
- Speeding is an offence and it is important to always drive within designated speed limits.
- Driver fatigue is an important road safety issue. Australia is a vast country, with an average eight driving hours between major capital cities. It is important to recognize the signs of fatigue, take regular breaks and set realistic driving itineraries.
- Driving whilst under the influence of drugs or alcohol or both is a serious offence. Random breath testing can be carried out at any time by the Police. Hertz recommends that you never drink alcohol or take drugs before or whilst driving a vehicle.
