Mumbai Chatrapati Shivaji International Airport
Important Information
View the latest carry on baggage restrictions.
Due to local security restrictions passengers are not permitted to enter the airport terminal without proof of travel.
For Qantas flights an e-ticket itinerary or a paper ticket must be produced.
All Qantas customers arriving from Australia must clear customs and immigration in Mumbai.
Location
Qantas Flights
Qantas Flights
- Qantas and oneworld carriers British Airways and Cathay Pacific operate from the International Terminal, terminal 2B.
Departures
Departure Information
Ticket Counter
There are no Qantas ticketing facilities available at the airport.
Contact the local Qantas office for assistance.
Check-in
Check-in counters are located on the Departures Level and are open 4 hours before departure to 1 hour before departure.
Passengers should enter the terminal through Gate C.
Online Check-in is available for Qantas international flights (QF1-199), and other eligible connecting flights operated by oneworld, partner and codeshare airlines. Online Check-in opens 24 hours before your flight departure and closes 2 hours before international flight departures.
Note: For Qantas codeshare flights, customers may need to check in with the operating carrier rather than with Qantas. Ask airport staff for more detail.
Arrivals
Arrival Information
Baggage carousels are located in the Arrivals Hall.
Information monitors display baggage carousel numbers for your flight.
Baggage Services is handled by Cambata.
Open daily from 9am to 5pm.
Transfers
Transfer between terminals
The AAI transfer bus offers free travel between terminals.
Lounges
Qantas Club Information
- Clipper Lounge located opposite Gate No.14 in the Transit Area after Immigrations and Security.
- Opens 4 hours before flight departure.
Transport
Transport Information
| Transport | Details |
| Car | The airport is approximately a 90 minute drive from the city during non-peak times. Car parking is available. |
| Taxis | Pre-paid and metered taxi's are available. |
| Buses | The local bus company Best Buses operate an hourly bus service to Mumbai city. The bus stop is located outside the terminal. |
| Car rentals | Visit our cars section to make a booking. |
Services
Airport Services & Facilities
| Facility | Details |
| Toilets | Located throughout the airport. Disabled toilet facilities are also available. |
| Baby change rooms | Located in the Departures hall near immigration. |
| Post box | A postal service in located in the terminal. |
| Internet | Located at the Telecommunications centre. |
| Currency exchange | Bank counters are located in the Departures lounge and outside Customs in the Arrivals lounge. |
| Public telephones | Located throughout the airport. |
| ATMs | Located outside the Arrivals hall. |
| Tourism information | Information is located in the Arrivals hall for hotel bookings. |
| Baggage Trolleys | Located in the Departures and Arrivals halls. Free of charge. |
| Meet and Assist | Passengers requiring assistance can be escorted to the departure gate upon request. Ask a Customer Service Agent for assistance. |
Times and prices quoted are a guide only.
