Domestic Flight Attendants within Australia

Qantas Domestic Pty Ltd Flight Attendants take pride in being the face of Qantas in Australia and in some of our neighbouring countries. Operating on flights that leave hourly from our major domestic ports, their natural, genuine and engaging style embodies our world-class premium brand.

Representing Qantas brings great opportunity for everyone who joins this dynamic team environment. Meeting new people is a daily occurrence and travelling to unique domestic destinations presents an exciting new way of life.

As excellence in customer service and safety is integral to our success, our Flight Attendants are intuitive, caring, energetic and responsible professionals - who always make every moment with our customers count.

As the well-being of our customers is paramount, our Flight Attendants are highly trained in service and aircraft safety and can confidently deal with a variety of emergency situations.

Do you have what it takes to deliver an exceptional customer experience?

Essential Requirements

What do I need to become a Qantas Flight Attendant with Qantas Domestic Pty Ltd?

Qantas Flight Attendants must be genuinely committed to customer service excellence. To join our dynamic team our people need to:

• Understand the needs and comfort of our customers who travel with us - whether regular flyers or customers who've never flown before
• Easily build rapport and trust in a team and positively contribute to the team's performance
• Can adapt to any situation that may present itself in a sensible, warm and safe way
• Appreciate cultural diversity and sensitivity towards customers who may need extra help, such as children travelling alone, nervous flyers or people who may not have English as their first language
• Take a caring approach when offering our customers food, beverages and any other assistance they may need onboard
• Understand the importance of hygiene standards inflight so all areas of the cabin are clean and fresh for our customers
• Are trained and competent in aircraft safety procedures and first aid when needed.

In addition to the above, you need to meet the following minimum criteria to operate within the unique aircraft environment:

• Minimum 18 years of age
• Height between 163 - 183cm
• Australian permanent residency and a passport ensuring unrestricted access to all Qantas ports of call with at least 12 months validity
• Current Senior First Aid Certificate with a validity of 12 months at time of application
• Responsible Service of Alcohol 'Statement of Attainment', which you would need to have by the end of the recruitment process
• Strong commitment to customer service and recent experience in a face-to-face role
• Demonstrated empathy in service with people from a variety of cultures and countries
• An excellent level of health and fitness, for example, being able to swim 50 metres fully clothed
• A willingness to relocate, as required, to any location.
• Experience in Food and Beverage service is an advantage and a demonstrated fluency in at least one of the following priority languages will offer a distinct advantage: Mandarin, Cantonese or Japanese.
• The ability to speak one of the following languages are also desirable: French, German, Italian, Spanish or Thai.

Your language skills would be utilised in assisting our customers with both service and safety information. For details on language proficiency testing you can contact the University of New South Wales Institute of Languages.

Training program requirements

If you are successful in our recruitment process you'll undertake a comprehensive training program, covering topics including customer service, medical aviation, aircraft and personal safety and emergency procedures.

During your training you'll be required to perform the following safety tasks:

• Lifting a 28kg aircraft window exit
• Deal with emergencies in a smoke-filled simulator
• Swim and assist people in the water
• Descend an escape slide, nine metres above the ground
• Fight fires while wearing a full face mask
• Control people in panic situations
• Move disabled people in evacuations

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Recruitment Process

If you're invited to attend the Qantas Domestic recruitment day, this is your chance to demonstrate what you can contribute to Qantas Domestic.

About the day

At the recruitment day you'll participate in a number of group activities and interviews and have the opportunity to learn more about Qantas, our Flight Attendants, and have all your questions answered.

The recruitment involves:

• Registration and welcome
• Group activities
• Safety information
• An information presentation
• A panel interview
• A written activity

The day is spilt into two stages - the assessment centre and the panel interview. If you successfully make it through the assessment centre, you'll be required to attend a panel interview in the second half of the day so allow one full day to complete the recruitment process.

All candidates will receive an update about the status of their application within six weeks of their assessment date.

Please note: The recruitment day is subject to change without notice.

What you need to bring on the recruitment day

There are a number of documents you'll need to provide for us. Some you may already have, others you will need to obtain, as outlined below.

You will need to bring the original and one photocopy of each of the following documents:

• Passport
  Your passport needs to have a validity of at least 12 months. If your passport is not an Australian or New Zealand passport, you'll need to have a permanent residency stamp inside your passport that provides you with unrestricted access into Australia with the right to remain in Australia indefinitely.
• Birth Certificate
  You will need to bring your full birth certificate or birth extract with you.
• Photo ID Card
  You need to bring photo ID, either a Driver's Licence, Student ID Card, or Government Card.

After the recruitment day

If you progress after the recruitment day we'll contact your referees and ask you to commence the next stage of the selection process where you'll:

• undertake Qantas security checks
• undertake a pre-employment aviation medical, performed by a Qantas approved/designated
  aviation medical examiner
• obtain a Senior First Aid certificate
• obtain a Responsible Service of Alcohol statement of attainment

Costs associated with applying for a Flight Attendant role with Qantas Domestic:

Below is a summary of the estimated costs you could incur when obtaining the requirements associated with applying for a Flight Attendant position. Note: You may already have some of these documents.

How to Apply

Do you have a passion for working in a busy team environment, and a track record for exceptional customer service and meet all of our essential requirements?

If you answered yes, then you would be joining Qantas Domestic Pty Ltd, a wholly owned subsidiary of Qantas, one of the world's best premium airlines.

If you have previously registered your interest with QF Cabin Crew Australia Pty Ltd prior to February 2010, you will need to re-register by using the link above.

Thank you for your interest in the Flight Attendant role - we wish you all the best with your application.

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