International Flight Attendant based in New Zealand
Our Jetconnect International Short Haul flight attendants take pride in being the face of Qantas on Trans-Tasman routes servicing more than 150 Trans-Tasman flights a week from Auckland and Wellington on our fleet of B737 aircraft.
Our Jetconnect International Long Haul flight attendants fly routes across the Qantas network, in Australia and to destinations including Los Angeles, Singapore, Hong Kong, and Johannesburg on most wide bodied aircraft types. Our Jetconnect Cabin Crew team are renowned as natural, genuine and engaging people who compliment the Qantas world-class premium brand.
Representing Qantas brings great opportunity for everyone who joins this dynamic team environment. Meeting new people is a daily occurrence and travelling to unique destinations presents an exciting way of life.
As excellence in customer service and safety is integral to our success, our Flight Attendants are intuitive, caring, energetic and responsible professionals - who always make every moment with our customers count.
As the well-being of our customers is paramount, our Flight Attendants are highly trained in service and aircraft safety and can confidently deal with a variety of emergency situations.
Do you have what it takes to deliver an exceptional customer experience?
Essential Requirements
What do I need to become a Flight Attendant with Jetconnect?
Our Flight Attendants must be genuinely committed to customer service excellence. To join our dynamic team our people need to:
- Understand the needs and comfort of our customers who travel with us - whether regular flyers or customers who've never flown before
- Easily build rapport and trust in a team and positively contribute to the team's performance
- Can adapt to any situation that may present itself in a sensible, warm and safe way
- Appreciate cultural diversity and sensitivity towards customers who may need extra help, such as children travelling alone, nervous flyers or people who may not have English as their first language
- Take a caring approach when offering our customers food, beverages and any other assistance they may need onboard
- Understand the importance of hygiene standards inflight so all areas of the cabin are clean and fresh for our customers
- Are trained and competent in aircraft safety procedures and first aid when needed.
In addition to the above, you need to meet the following minimum criteria to operate within the unique aircraft environment:
- Minimum 18 years of age
- Height between 163 - 183cm
- New Zealand or Australian permanent residency and a passport ensuring unrestricted access to all Qantas ports of call with at least 12 months validity
- Current Senior First Aid Certificate with a validity of 12 months at time of application
- Responsible Service of Alcohol 'Statement of Attainment', which you would need to have by the end of the recruitment process
- Strong commitment to customer service and recent experience in a face-to-face role
- Demonstrated empathy in service with people from a variety of cultures and countries
- An excellent level of health and fitness, for example, being able to swim 50 metres fully clothed
- A willingness to relocate, as required, to any location.
- Experience in Food and Beverage service is an advantage and a demonstrated fluency in at least one of the following priority languages will offer a distinct advantage: Mandarin, Cantonese or Japanese.
- The ability to speak one of the following languages are also desirable: French, German, Italian, Spanish or Thai. Your language skills would be utilised in assisting our customers with both service and safety information.
Training Program Requirements
If you are successful in our recruitment process you'll undertake a comprehensive training program, covering topics including customer service, medical aviation, aircraft and personal safety and emergency procedures.
During your training you'll be required to perform the following safety tasks:
- Lifting a 28kg aircraft window exit
- Deal with emergencies in a smoke-filled simulator
- Swim and assist people in the water
- Descend an escape slide, nine metres above the ground
- Fight fires while wearing a full face mask
- Control people in panic situations
- Move disabled people in evacuations
How to Apply
Do you have a passion for working in a busy team environment, and a track record for exceptional customer service and meet all of our essential requirements?
If you answered yes then think about joining Jetconnect, a 100% owned subsidiary of Qantas Group and representing Qantas, one of the world's best premium airlines. As a member of the Jetconnect team you could be representing Qantas on our Trans-Tasman routes or Qantas on our long haul routes.
Thank you for your interest in the Flight Attendant role - we wish you all the best with your application.
