Regional Australia Flight Attendant
QantasLink is the country's largest regional airline, and is an integral part of the Qantas domestic network, linking regional business and leisure markets with the major cities around Australia and overseas. Our Flight Attendants take pride in being the face of QantasLink and are natural, genuine and engaging people who embody our regional spirit and world-class brand.
Servicing more than 2000 flights per week to more than 55 destinations Australia-wide and in Port Moresby, Papua New Guinea, our Flight Attendants fly on the latest Dash 8 turboprop aircraft. Operating services as a member of a two person team or as a solo Flight Attendant, QantasLink Flight Attendants play a significant role in our customer experience.
Representing QantasLink brings great opportunity for everyone who joins this dynamic, close knit team. Meeting new people is a daily occurrence and travelling to unique regional destinations is an exciting lifestyle choice. A Flight Attendant's roster will vary every month and could involve early mornings, late nights, weekends and public holiday shifts. There could be single day duties, or trips of two or more days that may mean over night stays in our Regional ports. One of the many advantages of being a QantasLink Flight Attendant is, more often than not, you're able to return to your home base at the end of each day.
As excellence in customer service and safety is integral to our success, our Flight Attendant community is intuitive, caring, energetic and consists of responsible professionals - who always make every moment with our customers count.
As the well-being of our customers is paramount, our Flight Attendants are highly trained in service and aircraft safety and can confidently deal with a variety of emergency situations.
Do you have what it takes to deliver an exceptional customer experience?
Essential Requirements
What do I need to become a QantasLink Flight Attendant?
QantasLink Flight Attendants must be genuinely committed to customer service excellence. To join our dynamic team our people need to:
- Be able to positively influence the customer journey
- Understand the needs and comfort of our customers who travel with us - whether they are regular flyers or customers who've never flown before
- Easily build rapport and trust in a team, and positively contribute to the team's performance
- Can adapt to any situation that may present itself in a sensible, warm and safe way
- Appreciate cultural diversity and sensitivity towards customers who may need extra help, such as children travelling alone, nervous flyers or people who may not have English as their first language
- Take a caring approach when offering our customers food, beverages and any other assistance they may need onboard
- Understand the importance of hygiene standards inflight so all areas of the cabin are clean and fresh for our customers
- Have the confidence to deal with aircraft safety procedures and first aid when needed
- Have a level of resilience in an ever-changing and evolving industry
In addition to the above, you need to meet the following minimum criteria to operate within the unique aircraft environment:
- Minimum 18 years of age
- Height between 158 - 183cm
- Australian permanent residency and a passport ensuring unrestricted access to all Qantas ports of call with at least 12 months validity
- Current Senior First Aid Certificate with a validity of at least 6 months at time of application
- Responsible Service of Alcohol 'Statement of Attainment', which you would need to have by the end of the recruitment process
- Strong commitment to customer service and recent experience in a face-to-face role
- An excellent level of health and fitness, for example, being able to swim 50 metres fully clothed
- Experience in Food and Beverage service is an advantage
Training program requirements
If you're accepted as a QantasLink Flight Attendant you will undertake a comprehensive training program that will cover all aspects of the Flight Attendant role. The training program includes a classroom environment followed by practical onboard training. Some of the tasks you will be required to perform include:
- Lift a 20kg aircraft window exit
- Swim and assist people in the water
- Fight fires while wearing a full face mask
- Control people in panic situations
- Move disabled people in evacuations
Meet our People
Our crew know that the airline industry is highly competitive, and it's the service we provide our customers that always differentiates us. Here is what they've told us that you should know:
"I enjoy working for QantasLink because, as part of the Qantas group, it is an internationally recognised and safe airline. Working on the Dash8's is enjoyable, the crew are friendly and the passengers are great too. It's nice to be able to travel to some of Queensland's regional towns that not many people are fortunate enough to experience. Overall, it's a wonderful lifestyle."
"There is a sense of community where everyone knows each other, making it more personal than flying with a larger airline. Our customers who are from many regional areas are refreshing and a joy to provide service to, and always share great stories with you. By virtue of being a smaller team you have closer relationships with all partner areas, where you are recognised by your contribution to the business as an individual, and provided many opportunities to contribute."
"QantasLink is an enjoyable workplace with regular customers that enables you to build a rapport with them over time. I have a high level of job satisfaction in my role, which also delivers a fantastic lifestyle. As a trainer I have the opportunity to provide the skills to new and current cabin crew to ensure the highest levels of service and safety are delivered to customers at all times. This in itself is very rewarding."
"Coming from regional Australia myself and the affinity I have with many of our regional customers, I love the connection that we are able to build with passengers. This is also reflected in our workplace where you come to work and feel like you are flying with a different friend each day rather than a colleague."
"I love the different opportunities we are presented with, and also how every day is a new day, working with new crew and meeting wonderful people from all around regional Australia."
How to Apply
Do you have a passion for exceptional customer service and meet all of our essential requirements?
If you answered yes, then you would be looking to join the QantasLink community.
Thank you for your interest in the Flight Attendant role - we wish you all the best with your application.
