Contact Qantas to Change or Cancel Your Booking
Things don't always go to plan. If you need to change your flight booking, you may be able to do it online.
To change or cancel your flight booking online (including Qantas and Partner Classic Award bookings) login to Manage Your Booking.
If the option 'change' does not appear, check our change flight booking page for a guide to what bookings can be changed.
To change your booking by phone:
- Flight bookings: Call 13 13 13 in Australia 24/7, or your nearest Qantas Office. Note that service fees and fare differences may apply.
- Points bookings: Call 13 11 31 in Australia 24/7 or your local Flight Award and Priority Reservations office.
Customers who are deaf or who have a hearing or speech impairment can call via the National Relay Service 24 hours a day, 7 days a week. View contact information.
To change or cancel your hotel booking, you need to call as per below. Hotel cancellation policies apply. An administration fee per booking is payable on any refunds.
|Within Australia||1300 738 206||7am to 10pm AEST, 7 days a week.|
|Outside Australia||+61 (3) 8672 2582||7am to 10pm AEST, 7 days a week.|
Car Hire bookings
You can cancel your car hire booking online at Manage Your Booking. To change your car booking contact your car provider.
|Car Providers||Contact Details|
|Budget||1300 362 848|
|Hertz||13 30 39|
|Thrifty||1300 367 227|
Activities and Transfers Bookings
Package Holiday bookings
To change your booking call Qantas Holidays on 1300 443 485, 8.30am-8pm Mon -Fri, 9am-5pm Sat and quote your booking reference. The conditions on the package type booked may restrict your changes. Service fees may apply.
To change or cancel your cruise booking, you need to call 1300 766 566 between 9am to 5pm AEST Monday to Friday. The conditions on your cruise may restrict your changes. Cancellation policies apply.
Box Office Australia
For Enquiries for existing ticket purchases please contact Box Office Australia via email.
Box Office USA
For assistance with your booking contact Golden Tickets on +1 972-424-2377 or email.
To change your Restaurant booking, please email or call Dimmi on 1300 366 838.
Unique Voucher Experiences
For assistance please email or call Unique experience vouchers on 1300 883 868 between 9am to 5pm AEST Monday to Friday.