Contact Qantas to Change or Cancel Your Booking

Find out how to change or cancel your flight, hotel, car hire and other bookings

Things don't always go to plan. If you need to change your flight booking, you may be able to do it online.

Flight bookings

To change or cancel your flight booking online (including Qantas and Partner Classic Award bookings) login to Manage Your Booking.

If the option 'change' does not appear, check our change flight booking page for a guide to what bookings can be changed.

To change your booking by phone:

Customers who are deaf or who have a hearing or speech impairment can call via the National Relay Service 24 hours a day, 7 days a week. View contact information.

Read more about how to cancel a flight at qantas.com or search for answers to our most frequently asked questions.

Hotel bookings

To change or cancel your hotel booking, you need to call as per below. Hotel cancellation policies apply. An administration fee per booking is payable on any refunds.

Hotels Contact Details Hours
Within Australia 1300 738 206
or via email
7am to 10pm AEST, 7 days a week.
Outside Australia +61 (3) 8672 2582
or via email
7am to 10pm AEST, 7 days a week.

Car Hire bookings

You can cancel your car hire booking online at Manage Your Booking. To change your car booking contact your car provider.

 

Car Providers Contact Details
Avis 136 333
Budget 1300 362 848
Hertz 13 30 39
Thrifty 1300 367 227

Activities and Transfers Bookings

Contact Viator via email for activities and transfers.

Package Holiday bookings

To change your booking call Qantas Holidays on 1300 443 485, 8.30am-8pm Mon -Fri, 9am-5pm Sat and quote your booking reference. The conditions on the package type booked may restrict your changes. Service fees may apply.

Cruises

To change or cancel your cruise booking, you need to call 1300 766 566 between 9am to 5pm AEST Monday to Friday. The conditions on your cruise may restrict your changes. Cancellation policies apply.

Box Office USA

For assistance with your booking contact Golden Tickets on +1 972-424-2377 or email.

Restaurants

To change your Restaurant booking, please email or call Dimmi on 1300 366 838.

Unique Voucher Experiences

For assistance please email or call Unique experience vouchers on 1300 883 868 between 9am to 5pm AEST Monday to Friday.