Qantas Chauffeur Drive Terms & Conditions

From 31 March 2013 flights QF1, QF2, QF9 and QF10 are via Dubai and along with Qantas codeshare services on Emirates, flights are subject to Government and regulatory approval.

1. Chauffeur Drive is only available in selected locations to customers holding tickets with confirmed reservations in First or Business on eligible Qantas or Emirates operated flights. Reservations for Chauffeur Drive through Qantas can only be made for flights booked as part of a Qantas ticket (starting with ticket number 081), at destinations where the Chauffer Drive service is offered. Passengers travelling on Emirates tickets (starting with ticket number 176) should make reservations through Emirates.

2. The terms & conditions of the operating carrier apply in the location where the Chauffeur Drive service is used.

3. Chauffeur Drive is not available to customers who are waitlisted or customers collecting tickets on departure.

4. When travelling on Qantas operated flights, Chauffeur Drive is available for the following flights in the cities below for travel from the dates specified.

For travel from 31 March 2013.

5. Chauffeur Drive is also available in Adelaide, Sydney, Melbourne, Brisbane, Canberra, Hobart, Perth, Auckland, Christchurch and Wellington to passengers travelling on Qantas operated flights that connect to or from an eligible Qantas international flight above (and travelling in First or Business on the eligible international flight). Customers do not need to be travelling in Business on the domestic or trans-Tasman flight. The Domestic or trans-Tasman flight must be in the same booking as the eligible international flight.

6. Chauffeur Drive is not available on flights operated by airlines other than Qantas or Emirates. This applies to codeshare flights operated by Jetstar and other oneworld^TM airlines.

7. Each passenger aged 12 or over (unless travelling as an unaccompanied minor under Qantas' unaccompanied minor policy) is entitled to receive one car for Chauffeur Drive.

8. Any passengers who are aged 11 years or under must be accompanied by a parent or guardian to use Chauffeur Drive.

9. Chauffeur Drive must be booked at least 48 hours in advance of travel.

10. Chauffeur Drive pick-up times can be scheduled between 5 hours and 2.5 hours before the applicable scheduled flight departure time. It is the responsibility of the person travelling to allow enough time to get to the airport and check-in before check-in closes. Local traffic conditions and unforeseen circumstances can affect travel time, and the traveller accepts those risks when using the Chauffeur Drive service.

11. Chauffer Drive services have a complimentary travel allowance, which may be based either on driven kilometres or a capped radius in each city. If the journey exceeds the complimentary allowance, you are required to pay the driver an excess charge per kilometre/mile. The driver will advise the total amount prior to departure. View the complimentary mileage restrictions for Chauffeur Drive .

12. The distance travelled will be determined by the route taken by the driver. The route taken and distance of the journey may be different to that displayed by GPS and mapping software.

13. If a customer fails to cancel a Chauffeur Drive booking and the chauffeur car arrives at the appointed time and place only to be sent away, Chauffeur Drive cannot be rebooked in conjunction with the same ticket.

14. Chauffeur Drive in Germany is not available to cross German national borders.

15. Should you experience any problems with Chauffeur Drive, please contact the airline who operated the flight in the location where you used Chauffeur Drive, except in Dubai, where all passengers should contact Emirates.

16. You acknowledge that Chauffeur Drive services are provided by third party suppliers, and not by Qantas or Emirates. Qantas is not responsible for the acts or omissions of such suppliers, or for any deficiency in the facilities and services offered. In particular, Qantas has no liability for loss, personal injury, or death incurred during the use of such facilities and services unless:
a. such loss, personal injury or death is / are caused solely by Qantas' negligence; or
b. such liability cannot be excluded under law (in which case it is limited to the maximum extent permitted under the law). In some countries, services may come with a non-excludable guarantee or warranty that they will be provided with due care and skill. The nature and application of these guarantees or warranties will depend on the relevant country.

17. Chauffeur Drive is not available on complimentary tickets or complimentary upgrades from Economy or Premium Economy to Business or First.

18. The Chauffeur Drive pick­up time should be strictly adhered to, without exception. Pick­up time is not negotiable. Drivers will wait for a maximum of 15 minutes from the nominated pickup time after which the driver will advise the passenger that he can wait no longer and is being released to the next assignment.

19. Distance travelled by Chauffeur Drive is not eligible to earn Qantas Frequent Flyer points.