Children Travelling Alone

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Children Travelling Alone

Qantas considers a child is travelling alone as an unaccompanied minor where the child is travelling without the supervision of a sibling 15 years or older or a parent or guardian or in a different class or cabin to the sibling, parent or guardian.

Children under 5 on domestic flights or 6 on international flights cannot travel as unaccompanied minors. They must be accompanied by a person 15 years or older who is an immediate family member or who has written permission from the parent or guardian of the child.

Check the table for Qantas' policy on the relevant flight type and age bracket.

Domestic Flights  International Flights  Policy
5-11 years (inclusive) 6-11 years (inclusive) or 5-11 years where the flight is less than 6 hours The child must travel as an Unaccompanied Minor. Qantas Unaccompanied Minor Travel Documentation must be completed by the parent or guardian.
12-15 years (inclusive) 12-15 years (inclusive) A parent or guardian may request that the passenger travels as an Unaccompanied Minor.  Qantas Unaccompanied Minor Travel Documentation must be completed by the parent or guardian.  If no request is made, there will be no special arrangements.
12-17 years (inclusive) 12-17 years (inclusive) Where Qantas has been advised by the parent or guardian that the passenger (aged between 12 years and 17 years inclusive) is travelling alone, and it has not been requested that they travel as an unaccompanied minor (see above) or they are 16 or 17 years old, they will be listed as a Young Passenger and they will be identifiable to crew in the event of a delay or disruption. There is no additional service offered to Young Passengers or requirement for travel documentation.

How to book on Qantas domestic and QantasLink flights

Book flights for unaccompanied minors travelling on Qantas domestic flights and QantasLink branded and regional flights online like any regular booking.

Upon completion of the booking process, the booking owner will receive an Unaccompanied Minor Declaration Form via email for each origin to destination journey. Two Declaration Forms are therefore required for a return journey. The Unaccompanied Minor Declaration Form must be completed prior to arrival at the airport.

Download our Unaccompanied Minor Declaration Forms for domestic travel.

How to book on Qantas international flights

Contact your local Qantas Office to book travel for an unaccompanied minor travelling on a Qantas international flight, or a Qantas domestic flight that departs from an international terminal (numbered QF1-399).

You will need to complete our Unaccompanied Minor Wallet before check-in, available from your local Qantas Office or travel agent. Let us know if the child has any food allergies or any special dietary requirements.

Important information for nominated contacts

The parent or guardian, who has made the booking, or a nominated main contact person, must be available by telephone at any time without delay while the unaccompanied minor is in Qantas' care. In the event that the nominated pick up person does not meet the unaccompanied minor upon arrival and we cannot contact the Main Contact or the person who made the booking (if different from the Main Contact), the child will be handed over to the Police.

Domestic flights from international terminals

If your child is travelling on a domestic flight departing from an international terminal (flight numbered between QF1 - 399), a letter of authority from a parent, guardian or responsible adult is required in addition to the Unaccompanied Minor Wallet with the following information:

Full name and date of birth of the minor:

  • Purpose of travel;
  • Full name and contact details of the undersigned adult along with details of their relationship to the minor;
  • Full name and contact details of the adult who will collect the minor at the final destination.

Find out more at Australian Customs and Border Protection Services on information on domestic passengers travelling on international flights.

Connecting flights

Check with the airline for connecting flights

If an unaccompanied minor has to connect to another airline's flight, including flights with Jetstar, the person making the booking for the unaccompanied minor will need to check with the other airline regarding its policy for carrying an unaccompanied minor. The transit time between connecting flights should not exceed four hours.

Unaccompanied minors cannot connect to other airlines in the USA

Bookings cannot be accepted for unaccompanied minors when the itinerary includes a connection to or from another airline in the USA, including codeshare flights and flights on oneworld partners.

Changes

If you need to make changes to the unaccompanied minor booking, please contact your local Qantas Office and ensure the request for the child to travel as an unaccompanied minor is transferred to the new flight.

If the unaccompanied minor booking by the parent or guardian has been made directly with Qantas, we will email or make contact by phone before the first flight to reconfirm the details of the unaccompanied minor booking.

Travel Documents

All minors will need to carry their Unaccompanied Minor Wallet at the time of check-in as well as relevant letters about medication if they need to carry it in the cabin.

Domestic flights from international terminals

If the flight is a domestic flight departing from an international terminal a letter of authority from a parent, guardian or responsible adult is required. Find out more at Australian Customs and Border Protection Services on information on domestic passengers travelling on international flights.

International flights

In addition, on international flights, the unaccompanied minor will need his/her own passport and all country specific travel documents, including any visas or authorisation letters. The person making the booking for the unaccompanied minor should make enquiries well before travel with the consulates of each country to check that all requirements are met.

When checking in at the airport notify the check-in agent that the child is travelling unaccompanied and hand over the completed Unaccompanied Minor Wallet. It might also help to brief your child about the importance of the passport and travel documentation and the need to keep it all safe.

Medication

If an unaccompanied minor needs to carry medication in the cabin, which may include carrying an Adrenalin Auto Injector, Qantas must be notified at the time of booking and the unaccompanied minor must be capable of self-administering the medication. The unaccompanied minor can only be carried if a letter from their doctor is presented to Qantas at check-in.

The letter must be dated within two years of the date of travel and be written in English. It must confirm that the child is capable of identifying the need for the medication and self-administering it. If the child is unable to self-administer the medication the child cannot travel unaccompanied and must be accompanied by a person aged 15 years or older who is willing and able to administer the medication if required.

If an unaccompanied minor becomes ill during travel and alternative arrangements need to be made, the Main Contact is solely responsible for making such arrangements.

The journey

Domestic departures

We will notify the person dropping off the unaccompanied minor of a time to meet a Qantas cabin crew member at the applicable departure gate.

International departures

We will notify the person dropping off the unaccompanied minor of a time to meet a Qantas ground staff representative who will escort the child through Customs and Immigration to the departure gate. The person dropping off the unaccompanied minor must remain at the airport until the flight has taken off.

International departures (USA)

For travel from the USA, we require the parent or guardian to be present when dropping off the child.

Inflight

During the flight, cabin crew will regularly check that the unaccompanied minor is comfortable and entertained.

Domestic arrivals

After landing, the Qantas cabin crew member will hand the child over to the nominated pick up person. This person must provide an acceptable form of identification to Qantas before the child can be released into their care.*

International arrivals

After landing, the unaccompanied minor will be assisted with arrival procedures by Qantas ground staff. The child will be handed over to the nominated pick up person. This person must provide an acceptable form of identification to Qantas before the child can be released into their care. The details must match the information noted in the Unaccompanied Minor Wallet.*

International arrivals (USA)

For travel to the USA, we require the parent or guardian to be present when collecting the child from the terminal.

* Note that the person picking up from domestic or international arrivals must be 18 years or older, or a sibling aged between 15 and 17 years of age (inclusive). Either one (1) form of acceptable photo identification or two (2) forms of non-photo identification are required for verification of the identity of the person picking up the unaccompanied minor.