Children Travelling Alone

Helping you to get your loved ones to their destination
Children Travelling Alone

Travelling alone can be daunting and exciting for your child. That's why Qantas offers a service with features such as separate rooms during transit for Unaccompanied Minors at Brisbane, Sydney, Melbourne, Perth, Cairns and Adelaide Airports, and your child to be escorted through Immigration and Customs by Qantas Customer Service Agents for international flights.

We offer this service on selected connecting Qantas flights and you can conveniently book online for domestic flights. Note that a Supervision Fee of $50 for domestic flights and $90 for international flights will apply for bookings ticketed in Australia or New Zealand on or after 03 November 2014 to cover some of the costs of the additional services and facilities required to facilitate a comfortable and enjoyable flight experience for children travelling without a parent, guardian or sibling aged 15 years or older. These additional services and facilities are not required for children travelling with a parent, guardian or sibling.

Note that there will be an additional service fee of $50 for domestic flights and $90 for international flights for Unaccompanied Minor bookings made at the airport.

Who is an Unaccompanied Minor?

Bookings can now be made online for children under 12 who are eligible to travel unaccompanied (see table below for eligibility requirements) on Domestic Qantas and QantasLink operated flights with a "QF" flight number. For international flights and domestic flights departing from an international terminal, travel for Unaccompanied Minors cannot be booked online and must be booked through a Qantas Office.

Qantas considers a child to be an Unaccompanied Minor if the child is travelling without the supervision of:

  • The child's parent or guardian;
  • The child's sibling 15 years or older; or
  • An adult nominated by the child's parent or guardian

(including if the child is travelling in a different class or cabin to that person).

If your child is not listed as an Unaccompanied Minor where required, your child may not be accepted for travel alone and may be denied travel at the airport.

Qantas Domestic^ and QantasLink Flights International Flights~ How to book your child as an Unaccompanied Minor Your child's journey Supervision Fee (in AUD or NZD) from 3 November 2014
0-4 years (inclusive) 0-5 years (inclusive) Your child cannot travel as an Unaccompanied Minor on Qantas flights    
5-11 years (inclusive) for bookings with a transit time less than four (4) hours for Qantas flights. 6-11 years (inclusive) or 5-11 years (inclusive) where the flight is less than 6 hours You must book your child as an Unaccompanied Minor with the Qantas Unaccompanied Minor Travel Documentation completed by the parent or guardian Your child will travel escorted through the airport by Qantas Airport customer service staff. A Supervision Fee applies $50 per domestic booking and $90 per international booking. Unaccompanied Minor bookings made at the airport will incur an additional service fee+
12-15 years (inclusive) for bookings with a transit time less than four (4) hours for Qantas flights. 12-15 years (inclusive) You may request that your child travels as an Unaccompanied Minor with the Qantas Unaccompanied Minor Travel Documentation completed by the parent or guardian At your request, your child can travel as an Unaccompanied Minor with Qantas Unaccompanied Minor Travel Documentation completed by the parent or guardian, subject to a Supervision Fee. If no request is made for your child to travel as an Unaccompanied Minor, your child will travel without special arrangements. However, you should list your child as a Young Passenger so they are identifiable to crew in the event of a delay or disruption $50 per domestic booking and $90 per international booking. Unaccompanied Minor bookings made at the airport will incur an additional service fee+
16-17 years (inclusive) 16-17 years (inclusive) Unaccompanied Minor service is not available. However, you should list your child as a Young Passenger so they are identifiable to crew in the event of a delay or disruption There is no additional service offered to Young Passengers. However, you should list your child as a Young Passenger so they are identifiable to crew in the event of a delay or disruption  
+ Note that there will be an additional service fee of $50 for domestic flights and $90 for international flights for Unaccompanied Minor bookings made at the airport. Also add a $35 booking fee per booking for bookings made through a Qantas Office for Unaccompanied Minor bookings for domestic flights. 

^ Excluding domestic flights departing from an international terminal.

~ Including domestic flights departing from an international terminal (note, additional documentation is required).

Note that you must present a printed copy of the Supervision Fee receipt at the time of check-in to present to staff at the airport along with the Unaccompanied Minor Travel Documentation. The Supervision Fee is refundable if your child does not travel on all flights (no partial refunds are available).

Remember you cannot book Unaccompanied Minors when…

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An itinerary includes an overnight stopover or the last flight of the day.

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The itinerary includes connecting flights departing from different airports in the same city.

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The itinerary includes a flight on a flight not operated by Qantas (even though it might have a QF flight number). These flights must be booked directly with the operating carrier.

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The transit time between any two connecting flights is more than four (4) hours.

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Important information for nominated contacts

The "Main Contact" nominated by the Parent / Guardian / Responsible Adult on the Unaccompanied Minor Travel Documentation, must be available by telephone at any time without delay while the Unaccompanied Minor is in Qantas' care. In the event that the nominated pick up person does not meet the Unaccompanied Minor upon arrival at the gate for domestic flights or at designated area for international flights and we cannot contact the Main Contact, Qantas may take any action it deems appropriate including handing the child over to the Police.

Essential Travel Documentation

The travelling child's parent or guardian must complete the required Qantas Unaccompanied Minor Travel Documentation including nominating a Parent / Guardian / Responsible Adult.

For domestic travel departing from a domestic terminal you will need to complete the Qantas Unaccompanied Minor Travel Documentation and ensure your child carries it with them to the airport.

For international travel, you will need to complete our international Unaccompanied Minor Wallet before check in which you will need to request your Qantas Office or travel agent to send out to you. Contact a Qantas Office to book travel for an Unaccompanied Minor travelling on a Qantas international flight, or on a Qantas domestic flight that departs from an international terminal (numbered QF1-399). If your child is travelling on a domestic flight departing from an international terminal (flight numbered between QF1 - 399), the child must bring to the airport either the completed Unaccompanied Minor Wallet or a letter from the parent or guardian with the following information:

  • Full name and date of birth of the child:
  • Purpose of travel;
  • Full name and contact details of the authorising adult and their relationship to the child travelling;
  • Full name and contact details of the adult who will collect the child at the final destination.

Find out more about domestic passengers departing from international terminals at Australian Customs and Border Protection Services.

In addition, on international flights, the Unaccompanied Minor will need his or her own passport and all country specific travel documents, including any visas or authorisation letters. The person making the booking for the Unaccompanied Minor should make enquiries well before travel with the consulates of each country to check that all requirements are met.

Please note there are particular requirements for Unaccompanied Minors travelling to and from or transiting in South Africa.

Booking changes

If you need to make changes to an Unaccompanied Minor's booking, please contact your local Qantas Office and ensure the request for the child to travel as an Unaccompanied Minor is transferred to the new flight.

If the Unaccompanied Minor booking has been made directly with Qantas, we will email or make contact by phone before the first flight to reconfirm the details of the Unaccompanied Minor's booking.

Connecting flights

When booking your Unaccompanied Minor on connecting flights, Qantas will ensure that ground staff escort your child from their arrival gate to departure gate. Note the following important information about connecting flights:

  • Unaccompanied Minors cannot be booked on connecting flights with a transit time of more than 4 hours
  • If your child's itinerary includes any travel on an airline other than Qantas, including a connecting flight, you must make your booking through a Qantas Office. This information applies only to Qantas and QantasLink operated flights with a "QF" flight number. If you intend for your child to travel on another airline, make sure you check with the other airline regarding eligibility for children to travel unaccompanied. Refer to jetstar.com for Jetstar's policy.
USA flights

If travelling to/from the United States, the child's parent or guardian is required to drop the Unaccompanied Minor off at the nominated location within the airport and must be contactable at all times.

Upon arrival, handover will be made to the main contact nominated by the Parent / Guardian / Responsible Adult to pick the Unaccompanied Minor up.

Bookings cannot be accepted for Unaccompanied Minors when the itinerary includes a connection to or from another airline in the USA, including codeshare flights and flights on oneworld partners. Other airlines also have limitations. Please check with the carrier operating the flight.

Children with medical needs

Children travelling alone must be capable of self-administering their medication in order to travel alone. Qantas staff are not generally authorised to administer medication.

For any children with medical needs, you will need to ensure the following:

  • Make sure you notify Qantas at the time of booking
  • Advise Qantas of any food allergies or any special dietary requirements.
  • Organise a letter from the child's doctor if your child needs to carry medication in the cabin, which may include carrying an Adrenalin Auto Injector. The letter from the child's doctor must be dated within two years of the date of travel and must be written in English. It must confirm that the child is capable of identifying the need for the medication and self-administering it.

If your child becomes ill during travel and alternative arrangements need to be made, the Parent / Guardian / Responsible Adult identified in the Qantas Unaccompanied Minor Travel Documentation (further details below) is solely responsible for making such arrangements.

Your child’s journey from check-in to arrival

Checking in for the flight

When checking in at the airport notify the check-in agent that the child is travelling unaccompanied and hand over the completed Qantas Unaccompanied Minor Documentation. Please also impress on your child the importance of keeping all documentation, including his or her passport, safe at all times.

Qantas will advise you:

  • for a domestic flight, the time to meet a Qantas cabin crew member at the applicable departure gate; or
  • for an international flight or a domestic flight departing from an international terminal, the time to meet a Qantas ground staff representative who will escort the child through Customs and Immigration to the departure gate.

The person dropping off the Unaccompanied Minor must remain at the airport until the flight has taken off (until the flight is in the air).

For all flights, the nominated drop off person will collect the child. For travel to the USA, the child's parent or guardian must be present when dropping off the child.

Inflight

During the flight, cabin crew will regularly check on the Unaccompanied Minor.

Arrivals

After landing, the Qantas cabin crew member will hand the child over to the nominated pick up person. This person must be 18 years or older, or a sibling aged 15 years of age or older. Either one (1) form of acceptable photo identification or two (2) forms of non-photo identification are required for verification of the identity of the person picking up the Unaccompanied Minor.

For international flights, after landing the Unaccompanied Minor will be assisted with arrival procedures by Qantas ground staff.

For all flights, the nominated pick up person will collect the child. For travel to the USA, the child's parent or guardian must be present when collecting the child from the terminal.

Important Information

One (1) form of acceptable photo ID is required for verification of the identity of person dropping off and person picking up.  Acceptable forms of Photo Identification are:

• a valid national passport;
• a valid motor vehicle Driver’s Licence issued under a law of the Commonwealth of Australia, or of a State or Territory of Australia;
• a current document issued by the Commonwealth of Australia, or an Australian State or Territory, or by an authority of the Commonwealth of Australia, or a State or Territory of Australia, that identifies the person;
• a current Aviation Security Identity Card issued by the operator of the aircraft, or the operator of an airport in Australia; and
• other documents issued by the Commonwealth or authority of Australia, or an Australian State or Territory, which can include:
o current University Photo Identification Card;
o current TAFE Identity Cards; and
o current APEC card – Australian issued only.

Two (2) forms of acceptable non-photo ID are required for verification of identity of person dropping off and person picking up.  Acceptable forms of Non-Photo Identification:  are:

• Medicare Card;
• ATM/Credit Card;
• Government Issued Card;
• Library Card;
• Qantas Frequent Flyer Card; and
• Qantas Q Cash Card.
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