Baggage Contacts

Get in touch with Qantas about delayed, damaged or missing baggage as well as lost and found items.

Frequently Asked Questions about baggage

Search for answers to our most Frequently Asked Questions.

Damaged, Delayed or Missing Baggage

You might find the answer to your questions about your damaged, delayed or missing baggage on our Baggage Services page.

If your question is still not answered, contact Baggage Services within Australia on 1300 306 980 (damaged, delayed or missing baggage only) between 7am and 9pm AEST, 7 days per week.

Lost Property Enquiries

If you would like to enquire about property that you may have left on board a Qantas aircraft contact Baggage Services at the airport of your arrival.

 

 

Domestic Australian Airports Contact
Adelaide (Domestic and International)

Opening Hours Mon-Fri 7.30am to 10.30am

(08) 8208 8858
Alice Springs

Opening Hours 7 days 8.30am to 5.30pm 

(08) 8950 3915
Ayers Rock (Uluru)

Opening Hours 7 days 9am to 3pm

(08) 8956 2255
Brisbane (Domestic)

Opening Hours 7 days 10am to 2pm

(07) 3867 3264
Brisbane (International)

Message Bank Facility

(07) 3307 9086
Cairns (Domestic and International)

Opening Hours Mon-Fri 9am to 5pm

(07) 4050 4235
Canberra

Message Bank Facility

(02) 6275 5446
Darwin (Domestic and International) 

Opening Hours 7 days 9am to 4pm and 4.30pm to 1am

(08) 8920 4637
Gold Coast

Opening Hours 7 days 7am to 9pm

(07) 5688 6707
Hobart

Opening Hours 7 days 5am to 9pm 

(03) 6248 3912
Launceston

Opening Hours 7 days 8am to 8pm

(03) 6398 6915 or

(03) 6398 6922

Melbourne (Domestic and International)

Opening Hours 7 days 7am to 9pm   

(03) 8336 4444
Melbourne (Domestic and International)

Found Property Opening Hours Mon-Fri 9.30am to 2.30pm

(03) 8336 4100
Perth (Domestic and International)

Baggage Services Opening Hours 7 days 7.00am to 9.00pm

(08) 9270 9433
Perth (Domestic and International)

Lost Property Opening Hours Mon-Fri 9.00am to 1.00pm

(08) 9270 9504
Sydney (Domestic)

Opening Hours 7 days 7am to 9pm 

(02) 9952 9529
Sydney (Domestic)

Found Property open Mon-Fri 7am to 1pm

(02) 9952 9312
Sydney (International) 1300 653 077
Townsville (07) 4758 0019

 

International Airports Contact
Auckland 0800 224 872
Bangkok

+66 91 889 8948 or

+66 2 134 4357 or

+66 2 134 4358

(From 1100 - 2100 Local Time)

Beijing +86 10 6459 0629 or
+86 10 6459 0648
Christchurch +64 3 374 7104
Dallas/Fort Worth +1 866 767 2247*~
Denpasar (Bali) +62 361 751 011
Dubai (Lost property items left onboard)
 

Dubai (Baggage Service for damaged, delayed or missing baggage)

+9714 505 7538 or +9714 505 7584
Email: dubailostproperty@qantas.com.au

+9714 504 8463

Frankfurt +49 69 6902 0439
Hong Kong +852 2180 2120
Honolulu +1 808 836 2461~
Jakarta +62 21 550 7096
Johannesburg +27 11921 6710
Los Angeles +1 866 767 2247*~
London (Delayed, Missing and Damaged Baggage Enquiries)

London (Found Property)

+44 844 375 4251 Global Baggage Solutions

+44 20 8976 9500

Manila +63 2 832 2956 or
+63 2 832 2978
Mumbai +91 22 6685 9110
New York +1 800 422 9499*~
Noumea +687 35 26 15
San Francisco +1 866 767 2247*
Shanghai +86 21 68340323 or
+86 21 68340324
Singapore (Lost and Found Property) +65 65 97 4500
+65 65 42 0081 Fax
Tokyo +81 476 34 3113
(Within 5 days of arrival)
Wellington +64 4 388 0400
+ IDD code for your country.
* Local toll free number when dialled from within the country.
~ Customers in the US who are deaf or who have a hearing or speech impairment can call via the National Relay Service by dialling 711, 24 hours a day, 7 days a week. The Communication Assistants at the National Relay Service will assist customers by contacting Qantas Airways.

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