Baggage Contacts
Get in touch with Qantas about delayed, damaged or missing baggage as well as lost and found items.
Frequently Asked Questions about baggage
- What should I do if I have a heavy bag?
- Find out your baggage allowance
- Find out what baggage you can bring onboard and what you can't.
Search for answers to our most Frequently Asked Questions.
Damaged, Delayed or Missing Baggage
You might find the answer to your questions about your damaged, delayed or missing baggage on our Baggage Services page.
If your question is still not answered, contact Baggage Services within Australia on 1300 306 980 (damaged, delayed or missing baggage only) between 7am and 9pm AEST, 7 days per week.
Lost Property Enquiries
If you would like to enquire about property that you may have left on board a Qantas aircraft contact Baggage Services at the airport of your arrival.
| Domestic Australian Airports | Phone Number |
|---|---|
| Adelaide (Domestic and International) Opening Hours Mon-Fri 7.30am to 10.30am | (08) 8208 8858 |
| Alice Springs Opening Hours 7 days 8.30am to 5.30pm | (08) 8950 3915 |
| Ayers Rock (Uluru) Opening Hours 7 days 9am to 3pm | (08) 8956 2255 |
| Brisbane (Domestic) Opening Hours 7 days 10am to 2pm | (07) 3867 3264 |
| Brisbane (International) Message Bank Facility | (07) 3307 9086 |
| Cairns (Domestic and International) Opening Hours Mon-Fri 9am to 5pm | (07) 4050 4235 |
| Canberra Message Bank Facility | (02) 6275 5446 |
| Darwin (Domestic and International) Opening Hours 7 days 9am to 4pm and 4.30pm to 1am | (08) 8920 4637 |
| Gold Coast Opening Hours 7 days 7am to 9pm | (07) 5688 6707 |
| Hobart Opening Hours 7 days 5am to 9pm | (03) 6248 3912 |
| Launceston Opening Hours 7 days 8am to 8pm | (03) 6398 6915 or (03) 6398 6922 |
| Melbourne (Domestic and International) Opening Hours 7 days 7am to 9pm | (03) 8336 4444 |
| Melbourne (Domestic and International) Found Property Opening Hours Mon-Fri 9.30am to 2.30pm | (03) 8336 4100 |
| Perth (Domestic and International) Opening Hours 7 days 10.00am to 3.00pm | (08) 9270 9433 |
| Sydney (Domestic) Opening Hours 7 days 7am to 9pm | (02) 9952 9529 |
| Sydney (Domestic) Found Property open Mon-Fri 7am to 1pm | (02) 9952 9312 |
| Sydney (International) | 1300 653 077 |
| Townsville | (07) 4758 0019 |
| International Airports | Phone Number |
|---|---|
| Auckland | 0800 224 872 |
| Bangkok | +66 2 134 1016 |
| Beijing | +86 10 6459 0629 or +86 10 6459 0648 |
| Christchurch | +64 3 374 7104 |
| Dallas/Fort Worth | +1 866 767 2247*~ |
| Denpasar (Bali) | +62 361 751 011 |
| Frankfurt | +49 69 6902 0439 |
| Hong Kong | +852 2180 2120 |
| Honolulu | +1 808 836 2461~ |
| Jakarta | +62 21 550 7096 |
| Johannesburg | +27 11921 6710 |
| Los Angeles | +1 866 767 2247*~ |
| London (Delayed, Missing and Damaged Baggage Enquiries) London (Found Property) | +44 20 8745 0823 +44 20 8976 9500 |
| Manila | +63 2 832 2956 or +63 2 832 2978 |
| Mumbai | +91 22 6685 9110 |
| New York | +1 800 422 9499*~ |
| Noumea | +687 35 26 15 |
| San Francisco | +1 866 767 2247* |
| Shanghai | +86 21 68340323 or +86 21 68340324 |
| Singapore | +65 65 41 8554 |
| Tokyo | +81 476 34 3113 (Within 5 days of arrival) |
| Wellington | +64 4 388 0400 |
* Local toll free number when dialled from within the country.
~ Customers in the US who are deaf or who have a hearing or speech impairment can call via the National Relay Service by dialling 711, 24 hours a day, 7 days a week. The Communication Assistants at the National Relay Service will assist customers by contacting Qantas Airways.
