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Contact Centres and Qantas Offices

24 hour support

Did you know you can access your booking online through Manage Your Booking? You can change your flight, check in online, add special requests, select your seats, update your contact details and even request a frequent flyer upgrade at qantas.com.

For all other requests use the contact numbers shown, or search our FAQs for answers to frequently asked questions.

Select the Region you are calling from.

Australia

There is no booking fee for online bookings (other fees may apply). Bookings made over the phone attract certain fees.

For Information and Reservations Anywhere in Australia
Area Phone Number Open Hours
Flights 13 13 13 24 hours, 7 days a week
Qantas Holidays
for holiday packages
13 14 15 9.00am-8.00pm Mon to Fri, 9am-5pm Sat AEST
Hotels 1800 893 844
+61 (2) 9304 7020

8.30am-6pm Mon-Fri, 9am-5pm Sat AEST
Arrivals and Departures 13 12 23 24 hours, 7 days a week
Customers who are deaf or who have a hearing or speech impairment can call via the National Relay Service 24 hours a day, 7 days a week. View contact information.

Africa

City Address & Open Hours Phone
Johannesburg For all enquiries, please call our Contact Centre.
Open 24 hours a day, 7 days a week.
Local: 0800 993025
Regional: +27 11 5898386

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Americas

Country Address & Open Hours Phone
Argentina Open hours: 9am to 6pm, Mon to Fri 0800 122 0337 (National toll free##)
Brasil Open hours: 9am to 6pm, Mon to Fri 0800 892 3346 (National toll-free##)
Chile Edificio Parque Sur
Cerro El Plomo 5420
6th Floor – Office 608
Nuevas Las Condes,
Santiago
Open Hours: 9am-6pm, Mon to Fri
800-835882 (National toll-free##)
+ 56 2 2 817 9500
Colombia EmAustralia#
Calle 116 #9-35
Bogotá
Open hours: 8.30am-5.30pm Mon to Fri
1-800-752 2347 (National toll-free##)
+ 57 (1) 213 2062
Canada Open hours: 24 hours, 7 days a week

Customers in Canada who are deaf or who have a hearing or speech impairment can call via the National Relay Service by dialling 711, 24 hours a day, 7 days a week. The Communication Assistants at the National Relay Service will assist customers by contacting Qantas Airways on 1 800 227 4500.
1 800 227 4500
Mexico Open hours: 24 hours, 7 days a week +1 800 227 4500*
Peru MP Representaciones S.A. Av. Conquistadores 256 Of. 601
San Isidro
Open hours: 9am to 1pm and 2.30pm to 5.30pm Mon to Fri
0-800-00882 (National toll free##)
+ 551 221 4444
USA Open hours: 24 hours, 7 days a week

Customers in the US who are deaf or who have a hearing or speech impairment can call via the National Relay Service by dialling 711, 24 hours a day, 7 days a week. The Communication Assistants at the National Relay Service will assist customers by contacting Qantas Airways on 1 800 227 4500.

Learn more about the National Relay Service.

1 800 227 4500

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Asia


City Address & Open Hours Phone
Bali KUTA PARADISO Hotel
Jl.Kartika Plasa
Tuban - Kuta, Indonesia
Open hours: 8.30am-5pm Mon to Fri
+62 361 761299
Bangkok 21st Floor, Charn Issara Tower
I942/162 Rama 4 Road
Silom, Bangrak
Open hours: 8.30am-5pm Mon to Fri
+ 66 2 632 6611
Beijing Unit 510, 5th Floor East Ocean Center
A24 Jianguomenwai Avenue
Chaoyang District
Open hours: 9am-5pm Mon to Fri
800 819 0089 Toll free number in China for desk phone users.
400 888 0089 Toll free number in China for mobile phone users.
Ho Chi Minh City HT&T Travel Vietnam#
Level 2, Ben Thanh TSC Bldg,
186-188 Le Thanh Ton, Dist 1
Open hours: 8am-12noon and
1.30pm-5pm Mon to Fri,
8am-12noon Sat
+848 3910 5373
Hong Kong 1801, 18/F, Tower I, Admiralty Centre
18 Harcourt Road, Admiralty, Hong Kong
Open hours: 9am-5pm Mon to Fri
9am-12.45pm Sat
+852 2298 8111
8.30am-6pm Mon to Fri
8.30am-2pm Sat
8.30am-12noon Sun and Public Holidays
Istanbul Refer to Europe for details.  
Jakarta Prudential Tower
19th Floor
JLN. Jendral Sudirman Kav.79
Open hours: 8.30am-5pm Mon to Fri
+62 21 2555 6300

Toll free number (after hours/public holidays)
001 803 61786
Kuala Lumpur All calls are diverted to Australia. Open 24 hours, 7 days a week. Local call costs apply. +60 3 2053 5033
Manila HT&T Travel Philippines#
10th Floor Salustiana D Ty Towers
104 Paseo de Roxas
Legaspi Village, Makati City
Open hours: 8.30am-5pm Mon to Fri
+63 2 812 0607
Mumbai 4th Floor, Rear Wing
Sunteck Centre
37-40 Subhash Road
Vile Parle (East)
Mumbai 400057
India
Open hours: 9.15am-1.30pm and 2pm-5.30pm
Monday to Friday
+91 22 6111 1818
Seoul HT&T Travel Korea#
15th Floor
Soonhwa Building 5-2 Soonhwa-Dong Chung-Ku
Open hours: 9am-6pm Mon to Fri,
9am-12noon Sat
+82 2 777 6871
Shanghai Room 3202, 32F
K Wah Centre
1010 Huai Hai Middle Road
Open hours: 9am-5pm Mon to Fri
800 819 0089 Toll free number in China for desk phone users.
400 888 0089 Toll free number in China for mobile phone users.
Singapore For all enquiries, please call our Contact Centre. Open 24 hours a day, 7 days a week. Local call costs apply. +65 6415 7373
Surabaya For all enquiries, please call our Jakarta office +62 21 2555 6300

Toll free number (after hours/public holidays)
001 803 61786

Taipei HT&T Travel Taiwan
11F-1
No.111 Songjiang Road
Taipei 10486
Taiwan
Open hours: 9am-5pm Mon to Fri
+886 2 2509 2000
Tokyo Open hours: 9am-5pm Mon to Fri except national holidays. After hours, calls may be diverted to Australia. 03 6833 0700 Callers within Tokyo
0120 207 020 (Toll free) Outside Tokyo/Kanto areas

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Europe

City Address & Open Hours Phone
Amsterdam Open hours: 9am-5pm Mon to Fri +31 20 5829499
Athens British Airways#
Themistokleous 1
166-74 Glyfada
Open hours: 9am-5pm Mon to Fri
+30 801 115 6000
Brussels Open hours: 9am-6pm Mon to Fri +32 2 745 4499
Belgrade QA Travel Aviation#
Knez Mihajlova 30
Open hours: 8am-4pm Mon to Fri
+381 11 2639 166
Copenhagen Open hours: 9am-6pm Mon to Fri +46 8 791 5922~
Frankfurt Open hours: 9am-6pm Mon to Fri,
After hours, calls may be diverted to Australia.
+49 421 69641 100
Geneva Open hours: 9am-5pm Mon-Fri + 41 22 567 51 61
Helsinki For all enquiries, please call our Contact Centre. Open 10am-5pm Mon-Fri +46 8 791 5922
Ireland   00 353 1 407 3278
Istanbul TAL Aviation Ltd#
Halaskargazi Cad. No. 2 Daire 3
Harbiye-Istanbul
Open hours: 9am - 5.30pm Mon to Fri
+90 212 251 1315
London For all enquiries, please call our Contact Centre. Open 24 hours a day, 7 days a week. 0845 7 747 767^
+44 208 600 4300
Luxembourg Open hours: 9am-6pm Mon-Fri +352 341 745 0099
Madrid Movac International#
Ramirez de Arellano, 17-5a planta
28043 Madrid
Open hours: 9am-2.30pm and 3.30pm-6pm Mon to Fri
+34 91 542 1572
Moscow TAL Aviation Ltd#
20 Sadovaya Kudrinskaya Str.
Office 206.
Moscow, Russia
Open hours: 9.30am-6pm Mon to Fri
+7 495 2344074/75/76/77
Oslo Open hours: 9am-6pm Mon to Fri +46 8 791 5922 ~
Paris Open hours: 9am-6pm Mon to Fri++
0811 980 002^
0 800 905 001
Rome Open hours: 9am-5pm Mon to Fri 848 350 010^
Stockholm Open hours: 9am-6pm Mon to Fri +46 8 791 5922 ~
Vienna BFS Touristik GmbH #
Opernring 1/R/2
A-1010
Open hours: 9am-5pm Mon to Fri
+43 1 587 7771
Zurich Open hours: 9am-5pm Mon to Fri + 41 22 567 51 61

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Middle East

City Address & Open Hours Phone
Dhahran Kanoo Travel Agency#
Airline Centre
King Abdul Aziz Street
Dhahran
Open hours: 8.30am-1pm and 3.30pm-7pm Sat to Thu
+9663 882 3711

+9663 882 2467

Dubai Dnata#
Ground Floor
Dnata Travel Centre
Sheikh Zayed Road
Dubai
Open hours: 9am-9pm Sat to Thu
+9714 389 8111
Tel Aviv TAL Aviation Ltd#
29 Ben Yehuda St.
Tel Aviv Israel
Open hours: 9am-5pm Sun to Thur
+972 3 7952133

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South Pacific

City Address & Open Hours Phone
Apia Polynesian Airlines#
NBF Building, Level 1
Beach Road
+685 21261 or
+685 21525
Auckland Qantas Sales Desk
Auckland International Airport at departures, opposite counter 55
Open hours: 4.10am-6.00pm 7 days a week
+64 9 3578900
0800 808 767 (outside of Auckland area)
(Numbers divert to our Contact Centre. Open 24hrs a day, 7 days a week)
Christchurch For all enquiries, please call our Contact Centre. Open 24 hours a day, 7 days a week. 0800 808 767
Nadi Arrival Concourse
Nadi Airport
Open hours: 9am-5pm Mon to Fri
+679 672 2880
Norfolk Island Burnt Pine Travel#
Taylors Road
Open hours: 9am-5pm Mon, Tues, Thu, Fri,
Open hours: 9am-12.30pm Wed, Sat
+6723 22195
Noumea Le Village Rue de Verdun
Open hours: 8am-3pm Mon to Fri
+687 28 6546
Papeete Travel Center
Ground Floor, Vaima Shopping Centre
Boulevard Pomare
Open hours: 8am-5pm Mon to Fri, 8am-11am Sat
+689 43 0665
Port Moresby 1st Floor, Credit House
Cuthbertson Street
Open hours: 8am-5pm Mon to Fri
+675 308 3200
Port Vila Air Vanuatu#
Air Vanuatu House
Rue de Paris
Open hours: 7.30am-5pm Mon to Fri,
Open hours: 8am-11.30am Sat
+678 23848
Queenstown For all enquiries, please call our Contact Centre. Open 24 hours a day, 7 days a week. 0800 808 767
Rotorua For all enquiries, please call our Contact Centre. Open 24 hours a day, 7 days a week. 0800 808 767
Suva Colonial Building
Victoria Parade
Open hours: 9am-5pm Mon to Fri
+679 331 1833
Wellington Qantas Sales Desk
Wellington International Airport
Open hours: 4am-7am and 12pm-4.30pm
7 days a week
0800 808 767
(Number diverts to our Contact Centre. Open 24hrs a day, 7 days a week)
+ IDD code for your country
# Qantas representative
* Long distance call charges may apply
^ This is a local number and can only be dialled from within the country
~ Available for travel agencies and rebooking enquiries for passengers en-route. For new bookings, contact your local travel agent.
## Toll free calls cannot be made from mobile phones using these numbers.

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