Telephone Sales and Qantas Offices
If you made your flight booking online you can access Manage Your Booking to:
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For all other requests use the contact numbers shown.
Or why not search our FAQs for answers to the most frequently asked questions.
Select the Country you are calling from.
Australia
There is no booking fee for online bookings (other fees may apply). Bookings made over the phone attract certain fees.
| For Information and Reservations Anywhere in Australia | |
|---|---|
| Flights | 13 13 13* |
| Qantas Holidays - for holiday packages | 13 14 15^ |
| Hotels | 1800 893 844# +61 (2) 9304 7020# |
| Customers who are deaf or who have a hearing or speech impairment can call via the National Relay Service 24 hours a day, 7 days a week. View contact information. | |
| Arrivals and Departures | 13 12 23* |
* Open 24 hours, 7 days a week
^ Open 8.30am-8.30pm Mon to Fri, 9am-5pm Sat AEST
# Open 8.30am-6pm Mon-Fri, 9am-5pm Sat AEST
^ Open 8.30am-8.30pm Mon to Fri, 9am-5pm Sat AEST
# Open 8.30am-6pm Mon-Fri, 9am-5pm Sat AEST
Africa
| City | Address | Phone |
|---|---|---|
| Johannesburg | 2nd Floor, Grosvenor Corner 195 Jan Smuts Ave Parktown North Open hours: 8.30am-4pm Mon to Fri | Telephone Sales^ +27 11 441 8550 |
+ IDD code for your country
^ Open hours: 8.30am-5pm, Mon to Fri. After hours, calls may be diverted to Australia.
^ Open hours: 8.30am-5pm, Mon to Fri. After hours, calls may be diverted to Australia.
Americas
| Country | Address | Phone |
|---|---|---|
| Argentina | 27th Floor 900 Avenida Madero Torre Catalinas Plaza Buenos Aires Open hours: 9am-1pm and 2pm-5pm Mon to Fri | +54 (11) 4114 5800 |
| Brazil | Alameda Santos 700 - 9th Floor Cerqueira Cesar 01418-100 Sao Paulo Open hours: 9am-1pm and 2.30pm-6pm Mon to Fri | +55 (11) 3145 8181 0800 772 6827 (0800 7 QANTAS)^ |
| Colombia | Em - Australia # Calle 116 Nº 9 – 35 Building: Los Balcones, Bogotá Open hours: 8.30am-5.30pm Mon to Fri | + 57 (1) 213 2062 / 2064 |
| Canada | Open hours: 24 hours, 7 days a week | 1 800 227 4500 |
| Chile | Dateline LTDA# Isidora Goyenechea 2934 Office 301 Las Condes Santiago Open hours: 9am-1pm and 3pm-5pm Mon to Fri | Telephone Sales +56 2 232 9562~ |
| Mexico | Open hours: 24 hours, 7 days a week | +1 800 227 4500* |
| USA | Open hours: 24 hours, 7 days a week Customers in the US who are deaf or who have a hearing or speech impairment can call via the National Relay Service by dialling 711, 24 hours a day, 7 days a week. The Communication Assistants at the National Relay Service will assist customers by contacting Qantas Airways on 1 800 227 4500. Learn more about the National Relay Service. | 1 800 227 4500 |
+ IDD code for your country
# Qantas representative
^ This is a local number and can only be dialled from within the country and outside the Sao Paulo metropolitan area.
* Long distance call charges may apply
~ Telephone Sales operating hours are 9am-6pm Monday to Friday
# Qantas representative
^ This is a local number and can only be dialled from within the country and outside the Sao Paulo metropolitan area.
* Long distance call charges may apply
~ Telephone Sales operating hours are 9am-6pm Monday to Friday
Asia
| City | Address | Phone |
|---|---|---|
| Bali | Ground Floor Grand Bali Beach Hotel Sanur Beach Open hours: 8.30am-5pm Mon to Fri | Telephone Sales +62 21 230 0277 Travel Centre +62 361 288 331 |
| Bangkok | Tour East (Thailand)# 21st Floor, Charn Issara Tower I 942/160-163 Rama 4 Road Silom, Bangrak Open hours: 8.30am-5pm Mon to Fri | Telephone Sales^ +66 (2) 627 1701 Travel Centre +66 (2) 236 2800 |
| Beijing | Unit 7-8, 10/F West Tower, Twin Towers B-12 Jianguomenwai Dajie Chaoyang District Open hours: 9am-5pm Mon to Fri | Telephone Sales 800 819 0089** Travel Centre +86 10 6567 9006 |
| Ho Chi Minh City | HT&T Travel Vietnam# Level 2, Ben Thanh TSC Bldg, 186-188 Le Thanh Ton, Dist 1 Open hours: 8am-12noon and 1.30pm-5pm Mon to Fri, 8am-12noon Sat | +848 3910 5373 |
| Hong Kong | 24/F Jardine House 1 Connaught Place Central, Hong Kong Open hours: 9am-5pm Mon to Fri 9am-12.45pm Sat | Telephone Sales^ +852 2822 9000 Travel Centre +852 2822 9090 |
| Jakarta | Menara Bank Mandiri Building 11th Floor JL.M.H Thamrin No.5 Open hours: 9am-5pm Mon to Fri | +62 21 230 0277 |
| Kuala Lumpur | Telephone Sales^ +60 3 6279 5033 | |
| Manila | HT&T Travel Philippines# 10th Floor Salustiana D Ty Towers 104 Paseo de Roxas Legaspi Village, Makati City Open hours: 8.30am-5pm Mon to Fri | +63 2 812 0607 |
| Mumbai | 2nd Floor, Godrej Bhavan Home Street, Fort Mumbai 400001 Open hours: 9am-1.15pm and 2.30pm-5.30pm Mon to Fri | +91 22 2200 7440 |
| Seoul | HT&T Travel Korea# 15th Floor Soonhwa Building 5-2 Soonhwa-Dong Chung-Ku Open hours: 9am-6pm Mon to Fri, 9am-12noon Sat | +82 2 777 6871 |
| Shanghai | Room 3202, 32F K Wah Centre 1010 Huai Hai Middle Road Open hours: 9am-5pm Mon to Fri | Telephone Sales 800 819 0089** Travel Centre +86 21 6145 0188 |
| Singapore | 15 Cairnhill Road #06-05 Cairnhill Place Singapore 229650 Open hours: 9am-6.30pm Mon to Fri | Telephone Sales^ +65 6415 7373 |
| Surabaya | Hyatt Regency Hotel, 5th Floor Jl Basuki Rachmat No.106-128 Surabaya 60271 Open hours: 8.30am-5pm Mon to Fri, 8.30am-12.30pm Sat | Telephone Sales +62 21 230 0277 Travel Centre +62 31 545 2322 |
| Taipei | HT&T Travel Taiwan# 10F-6 No.106 Chang-An West Road Taipei 103 Open hours: 9am-5pm Mon to Fri | +886 2 2559 0508 |
| Tokyo | Open hours: 9am-5pm Mon to Fri except national holidays | Telephone Sales^ 03 6833 0700 Callers within Tokyo 0120 207 020 (Toll free) Outside Tokyo/Kanto areas* |
+ IDD code for your country
#Qantas representative
** Toll free number in China
^ Telephone Sales operating hours:
Bangkok - 8.30am-5pm Mon to Fri.
Hong Kong - 8.30am-6.30pm Mon to Fri, 8.30am-2pm Sat, 8.30am-12noon Sun and Public Holidays.
Japan - 9am-5pm Mon to Fri. After hours, calls may be diverted to Australia.
Kuala Lumpur - All calls are diverted to Australia. Open 24 hours, 7 days a week. Local call costs apply.
Singapore - All calls are diverted to Australia. Open 24 hours, 7 days a week. Local call costs apply.
Tokyo - 9am-5.30pm Mon to Fri.
#Qantas representative
** Toll free number in China
^ Telephone Sales operating hours:
Bangkok - 8.30am-5pm Mon to Fri.
Hong Kong - 8.30am-6.30pm Mon to Fri, 8.30am-2pm Sat, 8.30am-12noon Sun and Public Holidays.
Japan - 9am-5pm Mon to Fri. After hours, calls may be diverted to Australia.
Kuala Lumpur - All calls are diverted to Australia. Open 24 hours, 7 days a week. Local call costs apply.
Singapore - All calls are diverted to Australia. Open 24 hours, 7 days a week. Local call costs apply.
Tokyo - 9am-5.30pm Mon to Fri.
Europe
| City | Address | Phone |
|---|---|---|
| Amsterdam | Open hours: 9.30am-5.30pm Mon to Fri | +31 (20) 5829499 |
| Athens | British Airways# Themistokleous 1 166-74 Glyfada Open hours: 9am-5pm Mon to Fri | +30 801 115 6000 |
| Belgium | Open hours: 9am-6pm Mon to Fri | +32 2 745 4499 |
| Belgrade | QA Travel Aviation# Knez Mihajlova 30 Open hours: 8am-4pm Mon to Fri | +381 11 2639 166 |
| Copenhagen | Open hours: 9am-6pm Mon to Fri^ | +46 8 791 5922 |
| Frankfurt | Open hours: 9am-6pm Mon to Fri, After hours, calls may be diverted to Australia. | 01 805 250 620* +49 421 557 5540 |
| Geneva | Open hours: 9am-5pm Mon-Fri | + 41 (0) 22 567 51 61 |
| Helsinki | OY Tradimex AB# Museokatu 25b, 1st Floor Open hours: 9am-4pm Mon to Fri | 358 9 4777 6610 |
| Ireland | 00 353 1 407 3278 | |
| Ljubljana | QA Travel Aviation# Dunajska cesta 156 Open hours: 9am-4pm Mon to Fri | +386 1 534 4292 |
| London | Administration office only For all enquiries, please call Telephone Sales Telephone Sales line is open 24 hours, 7 days a week | 0845 7 747 767* +44 208 600 4300 |
| Madrid | Movac International# Ramirez de Arellano, 17-5a planta 28043 Madrid Open hours: 9am-2.30pm and 3.30pm-6pm Mon to Fri | +34 91 542 1572 |
| Oslo | Open hours: 9am-6pm Mon to Fri^ | +46 8 791 5922 |
| Paris | Open hours: 9am-6pm Mon to Fri | 0811 980 002* |
| Rome | Open hours: 9am-5pm Mon to Fri | 848 350 010* |
| Stockholm | Open hours: 9am-6pm Mon to Fri^ | +46 8 791 5922 |
| Vienna | BFS Touristik GMBH # Opernring 1/R/8 A-1010 Open hours: 9am-5pm Mon to Fri | +43 (0) 1 587 7771 |
| Zurich | Open hours: 9am-5pm Mon to Fri | Phone: + 41(0) 22 567 51 61 |
+ IDD code for your country
* This is a local number and can only be dialled from within the country.
# Qantas representative
^ Available for travel agencies and rebooking enquiries for passengers en-route. For new bookings, contact your local travel agent.
* This is a local number and can only be dialled from within the country.
# Qantas representative
^ Available for travel agencies and rebooking enquiries for passengers en-route. For new bookings, contact your local travel agent.
Middle East
| City | Address | Phone |
|---|---|---|
| Dhahran | Kanoo Travel Agency# Airline Centre King Abdul Aziz Street Dhahran Open hours: 8.30am-1pm and 3.30pm-7pm Sat to Thu | +9663 882 3711 +9663 882 2467 |
| Dubai | Dnata# Ground Floor Dnata Travel Centre Sheikh Zayed Road Dubai Open hours: 9am-6.30pm Sat to Thu | +9714 316 6652 |
+ IDD code for your country
# Qantas representative
# Qantas representative
South Pacific
| City | Address | Phone |
|---|---|---|
| Apia | Polynesian Airlines# NBF Building, Level 1 Beach Road | + 685 21261 or + 685 21525 |
| Auckland | Qantas House Ground Floor 191 Queen Street Open hours: 9am-5pm Mon to Fri | Telephone Sales +64 9 3578900^ 0800 808 767^ (outside of Auckland area) |
| Christchurch | Telephone Sales^ 0800 808 767 | |
| Nadi | Arrival Concourse Nadi Airport Open hours: 8am-5pm Mon to Fri | +679 672 2880 |
| Norfolk Island | Burnt Pine Travel# Taylors Road Open hours: 9am-5pm Mon, Tues, Thu, Fri, 9am-12.30pm Wed, Sat | +6723 22195 |
| Noumea | Le Village Rue de Verdun Open hours: 8am-3pm Mon to Fri | +687 28 6546 |
| Papeete | Shop 44, 2nd Floor Vaima Centre, Plazza Basse Boulevard Pomare Open hours: 8am-5pm Mon to Fri, 8am-11am Sat | +689 43 0665 |
| Port Moresby | 1st Floor, Credit House Cuthbertson Street Open hours: 8am-5pm Mon to Fri | +675 308 3200 |
| Port Vila | Air Vanuatu# Air Vanuatu House Rue de Paris Open hours: 7.30am-5pm Mon to Fri, 8am-11.30am Sat | +678 23848 |
| Queenstown | Telephone Sales^ 0800 808 767 | |
| Rotorua | Telephone Sales^ 0800 808 767 | |
| Suva | Colonial Building Victoria Parade Open hours: 8am-5.30pm Mon to Fri | +679 331 1833 |
| Wellington | Telephone Sales^ 0800 808 767 |
+ IDD code for your country
# Qantas representative
^ After hours, calls are diverted to Australia
# Qantas representative
^ After hours, calls are diverted to Australia
