Contact Centres and Qantas Offices
24 hour support
Did you know you can access your booking online through Manage Your Booking? You can change your flight, check in online, add special requests, select your seats, update your contact details and even request a frequent flyer upgrade at qantas.com.
For all other requests use the contact numbers shown, or search our FAQs for answers to frequently asked questions.
Select the Region you are calling from.
Australia
There is no booking fee for online bookings (other fees may apply). Bookings made over the phone attract certain fees.
| For Information and Reservations Anywhere in Australia | |
|---|---|
| Flights | 13 13 13* |
| Qantas Holidays - for holiday packages | 13 14 15^ |
| Hotels | 1800 893 844# +61 (2) 9304 7020# |
| Customers who are deaf or who have a hearing or speech impairment can call via the National Relay Service 24 hours a day, 7 days a week. View contact information. | |
| Arrivals and Departures | 13 12 23* |
* Open 24 hours, 7 days a week
^ Open 8.30am-8.30pm Mon to Fri, 9am-5pm Sat AEST
# Open 8.30am-6pm Mon-Fri, 9am-5pm Sat AEST
^ Open 8.30am-8.30pm Mon to Fri, 9am-5pm Sat AEST
# Open 8.30am-6pm Mon-Fri, 9am-5pm Sat AEST
Africa
| City | Address | Phone |
|---|---|---|
| Johannesburg | For all enquiries, please call our Contact Centre. Open 24 hours a day, 7 days a week. | Local: 0800 993025 Regional: +27 11 4418550 |
Americas
| Country | Address | Phone |
|---|---|---|
| Argentina | 27th Floor 900 Avenida Madero Torre Catalinas Plaza Buenos Aires Open hours: 9am-1pm and 2pm-5pm Mon to Fri | +54 (11) 4114 5800 |
| Brazil | Alameda Santos 700 - 9th Floor Cerqueira Cesar 01418-100 Sao Paulo Open hours: 9am-1pm and 2.30pm-6pm Mon to Fri | +55 (11) 3145 8181 0800 772 6827 (0800 7 QANTAS)^ |
| Colombia | Em - Australia # Calle 116 Nº 9 – 35 Building: Los Balcones, Bogotá Open hours: 8.30am-5.30pm Mon to Fri | + 57 (1) 213 2062 / 2064 |
| Canada | Open hours: 24 hours, 7 days a week Customers in Canada who are deaf or who have a hearing or speech impairment can call via the National Relay Service by dialling 711, 24 hours a day, 7 days a week. The Communication Assistants at the National Relay Service will assist customers by contacting Qantas Airways on 1 800 227 4500. | 1 800 227 4500 |
| Mexico | Open hours: 24 hours, 7 days a week | +1 800 227 4500* |
| USA | Open hours: 24 hours, 7 days a week Customers in the US who are deaf or who have a hearing or speech impairment can call via the National Relay Service by dialling 711, 24 hours a day, 7 days a week. The Communication Assistants at the National Relay Service will assist customers by contacting Qantas Airways on 1 800 227 4500. Learn more about the National Relay Service. | 1 800 227 4500 |
+ IDD code for your country
# Qantas representative
^ This is a local number and can only be dialled from within the country and outside the Sao Paulo metropolitan area.
* Long distance call charges may apply
~ Contact Centre operating hours are 9am-6pm Monday to Friday
# Qantas representative
^ This is a local number and can only be dialled from within the country and outside the Sao Paulo metropolitan area.
* Long distance call charges may apply
~ Contact Centre operating hours are 9am-6pm Monday to Friday
Asia
| City | Address | Phone |
|---|---|---|
| Bali | KUTA PARADISO Hotel Jl.Kartika Plasa Tuban - Kuta, Indonesia Open hours: 8.30am-5pm Mon to Fri | +62 361 761299 |
| Bangkok | Tour East (Thailand)# 21st Floor, Charn Issara Tower I 942/160-163 Rama 4 Road Silom, Bangrak Open hours: 8.30am-5pm Mon to Fri | +66 (2) 627 1701^ |
| Beijing | Until 26 February 2012: Room 1441, A Tower, Pacific Century Place 2A Workers Stadium Road North Chaoyang District From 27 February 2012: Unit 510, 5th Floor East Ocean Center A24 Jianguomenwai Avenue Chaoyang District Open hours: 9am-5pm Mon to Fri | 800 819 0089** 400 888 0089^^ |
| Ho Chi Minh City | HT&T Travel Vietnam# Level 2, Ben Thanh TSC Bldg, 186-188 Le Thanh Ton, Dist 1 Open hours: 8am-12noon and 1.30pm-5pm Mon to Fri, 8am-12noon Sat | +848 3910 5373 |
| Hong Kong | 24/F Jardine House 1 Connaught Place Central, Hong Kong Open hours: 9am-5pm Mon to Fri 9am-12.45pm Sat | +852 2822 9000^ |
| Jakarta | Prudential Tower 19th Floor JLN. Jendral Sudirman Kav.79 Open hours: 8.30am-5pm Mon to Fri | +62 21 2555 6300 Toll free number (after hours/public holidays) 001 803 61786 |
| Kuala Lumpur | +60 3 2053 5033^ | |
| Manila | HT&T Travel Philippines# 10th Floor Salustiana D Ty Towers 104 Paseo de Roxas Legaspi Village, Makati City Open hours: 8.30am-5pm Mon to Fri | +63 2 812 0607 |
| Mumbai | 4th Floor, Rear Wing Sunteck Centre 37-40 Subhash Road Vile Parle (East) Mumbai 400057 India Open hours: 9am-1.15pm and 2pm-5.30pm Mon to Fri | +91 22 6111 1818 |
| Seoul | HT&T Travel Korea# 15th Floor Soonhwa Building 5-2 Soonhwa-Dong Chung-Ku Open hours: 9am-6pm Mon to Fri, 9am-12noon Sat | +82 2 777 6871 |
| Shanghai | Room 3202, 32F K Wah Centre 1010 Huai Hai Middle Road Open hours: 9am-5pm Mon to Fri | 800 819 0089** 400 888 0089^^ |
| Singapore | Administration office only. For all enquiries, please call our Contact Centre. Open 24 hours a day, 7 days a week. | +65 6415 7373^ |
| Surabaya | Graha Bumi Modern, Hyatt Regency Hotel, 5th Floor Jl Basuki Rakhmat No.106-128 Surabaya 60271 Open hours: 8.30am-5pm Mon to Fri | +62 31 5452322 |
| Taipei | HT&T Travel Taiwan# 11F-1 No.111 Songjiang Road Taipei 10486 Taiwan Open hours: 9am-5pm Mon to Fri | +886 2 2509 2000 |
| Tokyo | Open hours: 9am-5pm Mon to Fri except national holidays | 03 6833 0700^ Callers within Tokyo 0120 207 020^ (Toll free) Outside Tokyo/Kanto areas |
| Turkey | Refer to Europe for details. |
+ IDD code for your country
#Qantas representative
** Toll free number in China for desk phone users.
^^ Toll free number in China for mobile phone users.
^ Contact Centre operating hours:
Bangkok - 8.30am-5pm Mon to Fri.
Hong Kong - 8.30am-6pm Mon to Fri, 8.30am-2pm Sat, 8.30am-12noon Sun and Public Holidays.
Japan - 9am-5pm Mon to Fri. After hours, calls may be diverted to Australia.
Kuala Lumpur - All calls are diverted to Australia. Open 24 hours, 7 days a week. Local call costs apply.
Singapore - All calls are diverted to Australia. Open 24 hours, 7 days a week. Local call costs apply.
Tokyo - 9am-5.30pm Mon to Fri.
#Qantas representative
** Toll free number in China for desk phone users.
^^ Toll free number in China for mobile phone users.
^ Contact Centre operating hours:
Bangkok - 8.30am-5pm Mon to Fri.
Hong Kong - 8.30am-6pm Mon to Fri, 8.30am-2pm Sat, 8.30am-12noon Sun and Public Holidays.
Japan - 9am-5pm Mon to Fri. After hours, calls may be diverted to Australia.
Kuala Lumpur - All calls are diverted to Australia. Open 24 hours, 7 days a week. Local call costs apply.
Singapore - All calls are diverted to Australia. Open 24 hours, 7 days a week. Local call costs apply.
Tokyo - 9am-5.30pm Mon to Fri.
Europe
+ IDD code for your country
* This is a local number and can only be dialled from within the country.
# Qantas representative
^ Available for travel agencies and rebooking enquiries for passengers en-route. For new bookings, contact your local travel agent.
* This is a local number and can only be dialled from within the country.
# Qantas representative
^ Available for travel agencies and rebooking enquiries for passengers en-route. For new bookings, contact your local travel agent.
Middle East
| City | Address | Phone |
|---|---|---|
| Dhahran | Kanoo Travel Agency# Airline Centre King Abdul Aziz Street Dhahran Open hours: 8.30am-1pm and 3.30pm-7pm Sat to Thu | +9663 882 3711 +9663 882 2467 |
| Dubai | Dnata# Ground Floor Dnata Travel Centre Sheikh Zayed Road Dubai Open hours: 9am-6.30pm Sat to Thu | +9714 316 6652 |
+ IDD code for your country
# Qantas representative
# Qantas representative
South Pacific
| City | Address | Phone |
|---|---|---|
| Apia | Polynesian Airlines# NBF Building, Level 1 Beach Road | + 685 21261 or + 685 21525 |
| Auckland | Qantas Sales Desk Auckland International Airport at departures, opposite counter 55 Open hours: 4am-8.30pm 7 days a week | +64 9 3578900^ 0800 808 767^ (outside of Auckland area) |
| Christchurch | 0800 808 767^ | |
| Nadi | Arrival Concourse Nadi Airport Open hours: 9am-5pm Mon to Fri | +679 672 2880 |
| Norfolk Island | Burnt Pine Travel# Taylors Road Open hours: 9am-5pm Mon, Tues, Thu, Fri, Open hours: 9am-12.30pm Wed, Sat | +6723 22195 |
| Noumea | Le Village Rue de Verdun Open hours: 8am-3pm Mon to Fri | +687 28 6546 |
| Papeete | Travel Center Ground Floor, Vaima Shopping Centre Boulevard Pomare Open hours: 8am-5pm Mon to Fri, 8am-11am Sat | +689 43 0665 |
| Port Moresby | 1st Floor, Credit House Cuthbertson Street Open hours: 8am-5pm Mon to Fri | +675 308 3200 |
| Port Vila | Air Vanuatu# Air Vanuatu House Rue de Paris Open hours: 7.30am-5pm Mon to Fri, Open hours: 8am-11.30am Sat | +678 23848 |
| Queenstown | 0800 808 767^ | |
| Rotorua | 0800 808 767^ | |
| Suva | Colonial Building Victoria Parade Open hours: 9am-5pm Mon to Fri | +679 331 1833 |
| Wellington | Qantas Sales Desk Wellington International Airport Open hours: 4am-7am and 12pm-4.30pm 7 days a week | 0800 808 767^ |
+ IDD code for your country
# Qantas representative
^ After hours, calls are diverted to Australia
# Qantas representative
^ After hours, calls are diverted to Australia
