Contact Us
With millions of passengers every year, we're used to dealing with all sorts of queries. Find out if your query has a simple answer which can be found online.
Select the area within Qantas you wish to contact
Change or Cancel Your Booking
Make changes or cancel existing flight, hotel, car or activity bookings.
Qantas Frequent Flyer or Qantas Club Membership Enquiries
Discover the benefits of Qantas Frequent Flyer or Qantas Club membership. Find out how to claim missing points, transfer points to a family member, renew your Qantas Club membership and more.
Prepare For Your Trip
Find answers to your questions about seat selection, your baggage allowance, online check-in, specific needs and more.
Qantas Frequent Flyer Store and Other Purchases
Get in touch with Qantas Shop, Qantas Frequent Flyer Store or Qantas Postcards for questions about the delivery of goods or payment enquiries.
Qantas Corporate Contacts
Find contacts for shareholders, media, careers, head office, Qantas Freight, Jetstar and advertising.
Baggage Contacts
How to contact us about delayed, missing, lost or damaged baggage or personal items.
Customer Care
Share your concerns, compliments and feedback with our Customer Care team so that we can improve our service to you.
