With millions of passengers every year, we're used to dealing with all sorts of queries. Find out if your query has a simple answer which can be found online.
Select the area within Qantas you wish to contact
Make a booking for flights, hotels, cars, activities and more.
Make changes or cancel existing flight, hotel, car or activity bookings.
Discover the benefits of Qantas Frequent Flyer or Qantas Club membership. Find out how to claim missing points, transfer points to a family member, renew your Qantas Club membership and more.
Find answers to your questions about seat selection, your baggage allowance, online check-in, specific needs and more.
Contact us about any issues you are having using our website.
Get in touch with Qantas Shop, Qantas Frequent Flyer Store or Qantas Postcards for questions about the delivery of goods or payment enquiries.
Find contacts for shareholders, media, careers, head office, Qantas Freight, Jetstar and advertising.
How to contact us about delayed, missing, lost or damaged baggage or personal items.
Share your concerns, compliments and feedback with our Customer Care team so that we can improve our service to you.