Contacts and Help

24 hour support

Did you know you can change your flight, check in online, add special requests, update your contact details, request a frequent Flyer upgrade and more through Manage your booking.

Can`t find what you are looking for? search our Frequently Asked Questions for answers to your question.

Contact information and related links

Simply select from the below options.

Flight Bookings - New and Existing

There is no booking fee for online bookings (other fees may apply). Bookings made over the phone attract certain fees.

To change or cancel your flight booking online (including Classic Flight Reward bookings) login to Manage Your Booking.

Read more about how to cancel a flight at qantas.com or search for answers to our most frequently asked questions.

For Contact details to all our local and Global Qantas Contact Centres and Qantas offices, simply select from our Worldwide Regions options below to locate the office you require.

For flight booking enquiries for new and existing anywhere in Australia and flight arrival and departure information
Area Phone Number Open Hours
Flights 13 13 13 24 hours, 7 days a week.
Flight Bookings with Points 13 13 13 24 hours, 7 days a week.
Arrivals and Departures 13 12 23 24 hours, 7 days a week.

Customers who are deaf or who have a hearing or speech impairment can call via the National Relay Service 24 hours a day, 7 days a week. View contact information.
For further information also refer to our Special Needs page.
Country  Phone Number Open Hours
Fiji Ph +679 323 9030 8am to 5pm Mon to Fri,
8am to 1pm Sat
Email Us
French Polynesia +689 43 0665 8am to 5pm Mon to Fri,
8am to 11am Sat
New Caledonia +687 28 6546 8am to 3pm Mon to Fri
New Zealand 0800 808 767 24 hours , 7 days a week.
Papua New Guinea +675 308 3200 8am to 5pm Mon to Fri
Vanuatu +678 23848 7.30am to 5pm Mon to Fri,
8am to 11.30am Sat
Country Phone Number Open Hours 
South Africa +27 21 427 3128 24 hours, 7 days a week.
Email Us
Country  Phone Number Open Hours & Address
Argentina 0800 122 0337 (National toll free##) 9am to 6pm, Mon to Fri
Brazil 0800 892 3346 (National toll-free##) 9am to 6pm, Mon to Fri
Chile +56 2 2 817 9500
800-835882 (National toll-free##)
9am to 6pm, Mon to Fri
Canada 1 800 227 4500**

Customers in Canada who are deaf or who have a hearing or speech impairment can call via the National Relay Service by dialling 711, 24 hours a day, 7 days a week.  The Communication Assistants at the National Relay Service will assist customers by contacting Qantas Airways on 1 800 227 4500.
24 hours, 7 days a week.
Mexico +1 800 227 4500** 24 hours, 7 days a week.
USA 1 800 227 4500**

Customers in the US who are deaf or who have a hearing or speech impairment can call via the National Relay Service by dialling 711, 24 hours a day, 7 days a week.  The Communication Assistants at the National Relay Service will assist customers by contacting Qantas Airways on 1 800 227 4500.
24 hours, 7 days a week.
Country  Phone Number Open Hours & Address
China +86 21 6145 0188 Beijing
+86 20 3862 1600 Guanzhou
+86 21 6145 0188 Shanghai

Customers in North China
800 819 0089 for desk phone users.
400 888 0089 for mobile phone users.
9am to 5pm Mon to Fri
Hong Kong  +852 2298 8111

Chinese-language services
available on Mon to Fri (except public holidays)
during 9am to 1pm & 2pm to 6pm
 
24 hours, 7 days a week.
India  +91 22 6111 1818 9.30am to 1.30pm and 2pm to 5.30pm
Mon to Fri
Indonesia +62 21 2555 6300
Toll free number (after hours/public holidays) 001 803 61786
8.30am to 5pm Mon to Fri
Japan  03 6833 0700 Callers within Tokyo
(Toll free) Outside Tokyo/Kanto areas0120 207 020.

English language available 24 hours, 7 days a week
9am to 5pm Mon to Fri except national holidays
Korea +82 2 777 6871 9am to 6pm Mon to Fri
Malaysia +60 3 2053 5033 24 hours, 7 days a week.
Philippines +63 2 812 0607 8.30am to 5pm Mon to Fri
Singapore +65 6415 7373 24 hours, 7 days a week.
Taiwan +886 2 2509 2000 9am to 5pm Mon to Fri
Thailand + 66 2 632 6611

Toll free number (after hours/public holidays) 001 800 611 4797
8.30am to 5pm Mon to Fri
Email Us
Vietnam +848 3910 5373 8am to 12noon and 1.30pm to 5pm
Mon to Fri,
8am to 12noon Sat

HT&T Travel Vietnam#
Mezzanine Floor, Resco Building,
94-96 Nguyen Du, District 1
Email Us
 
Country  Phone Number Open Hours
Austria +43 1 587 7771 9am to 12.30pm and 1.30pm to 5pm
Mon to Fri.
Email Us
Belgium +32 (0) 2700 6781 24 hours, 7 days a week.
Email Us (email correspondence in English only)
Finland 09 72 519 763^ 24 hours, 7 days a week.
Email Us (email correspondence in English only)
France 01 57 32 92 83^ 24 hours, 7 days a week.
French Language available 9am to 6pm CET
Mon to Fri.
Email Us
Germany  069 299 571421^ 24 hours, 7 days a week.
German Language available 9am to 6pm CET
Mon to Fri.
Email Us
Italy +39 (0) 2912 94801 24 hours, 7 days a week.
Italian Language available 9am to 6pm CET
Mon to Fri.
Email Us
Netherlands  +31 (0) 20 2035425 24 hours, 7 days a week.
Email Us (email correspondence in English only)
Republic of Ireland +353 1 407 3278
1 800 556 135 (within Ireland only)
24 hours, 7 days a week.
Spain +34 91 542 1572 9am to 2.30pm and 3.30pm to 6pm
Mon to Fri
Switzerland +41 (0) 44 511 1237 24 hours, 7days a week.
Email Us (email correspondence in English only)
United Kingdom 0845 7 747 767^
0800 964 432## (within UK only)
 
24 hours, 7 days a week.
Country  Phone Number Open Hours
Abu Dhabi +971 2 6118640 8am to 1pm, 4.30pm to 7.30pm
Sat to Thur
Dubai +971 4389 8111 9am to 9pm Sat to Thur and
9am to 5.30pm Fri
+ IDD code for your country.
# Qantas representative.
* Long distance call charges may apply.
^ This is a local number and can only be dialled from within the country.
~ Available for travel agencies and rebooking enquiries for passengers en-route.  For new bookings, contact your local travel agent.
## Toll free calls cannot be made from mobile phones using these numbers.
** International call charges may apply when using international roaming services from mobile phones.
Frequent Flyer or Qantas Club Membership

Visit Your Account to update your membership details and preferences, check your points and Status credits balances, make and award booking and to view your activity statement.

Alternatively you may find what you're looking for with our Online Services or Frequent Flyer FAQs.

Membership Enquiries

Alternatively, you can call the Qantas Frequent Flyer Service Centre between the hours of 7am and 7pm (AEST) Monday to Saturday and speak to one of our consultants. Please have your Frequent Flyer number and PIN available when calling.

For your Frequent Flyer account security, we are unable to change or provide specific account information via email or in writing.

Country Phone Number
Australia 13 11 31*
New Zealand 0800 101 500
United Kingdom 0845 7 747 100
USA/Canada 1 (800) 227 4220~
Ireland/Continental Europe +44 (20) 8600 4333
Other Countries +61 (2) 9433 2329 or +61 (3) 9658 5302  

Flight Reward and Priority Reservations Contacts

24 hours minimum advance booking required for flight Awards. Some countries outside Australia require bookings 14 days or more in advance.

Country/City Phone Number 
Australia 13 11 31^
New Zealand 0800 100 767
United Kingdom 0845 774 7100
USA/Canada 1 (800) 227 4220~
Germany 069 299 571421
Hong Kong +852 2298 8128
Singapore +65 6415 7366
Tokyo +0120 7007 26
Johannesburg +27 21 427 3128
* Open hours: 7am-7pm (AEST) Mon to Sat. Closed Australian Public Holidays.
~ Customers in the US who are deaf or who have a hearing or speech impairment can call via the National Relay Service by dialling 711, 24 hours a day, 7 days a week. The Communication Assistants at the National Relay Service will assist customers by contacting Qantas Airways.
^ Platinum members should use the priority number (found on the back of their membership card) in place of 13 11 31.
+ IDD code (international direct dialing code) for your country. You do not need to add the country code.
# General reservations number. These numbers can only be dialled from the specific country and are available between 9am and 6pm GMT+1 Monday to Friday.
Tell Us About Your Travel Experience

Share your concerns, compliments and feedback.

Provide feedback about your travel experience using our Customer Care Form so we can improve our service to you.

If your enquiry is in relation to an existing flight booking or future travel, contact your local Qantas office.

For enquires regarding your Frequent Flyer Membership, use our Qantas Frequent Flyer Form.

Frequently asked questions about Customer Care

Why not check out our frequently asked questions

You can also follow us on Twitter: @QantasAirways, consultants are online from 9.00am to 5.00pm Monday to Friday AEST to listen to customer service experiences and rectify customer issues.

Alternatively, you can send your correspondence to:

Customer Care
Qantas Airways Limited
10 Bourke Road
Mascot NSW 2020
Fax: 1800 613 844 within Australia
+61 2 9490 1857 outside Australia
Or through our Customer Care form

Qantas Corporate Contacts

Get in touch with different sections of the Qantas Group.

Department Contacts
Qantas Head Office Get in touch with Qantas head office on +61 (02) 9691 3636

Our head office is located at:
Qantas Airways
10 Bourke Road
Mascot NSW 2020

Qantas Careers Find out about new jobs at Qantas and apply for vacant positions at Qantas Careers.
Qantas Investors Get information on shareholder details and the Qantas share performance at Qantas Share Registry, phone 1800 177 747 (within Australia) or +61 (2) 8280 7390 (elsewhere) or email registry@qantas.com
Qantas Environment Find out more about carbon offsetting, sustainability, noise management and other environmental issues at Qantas Environment or send us an email.
Qantas Sponsorship Find out more about Qantas Sponsorships.
Qantas Community Find out more about Qantas Community.
Qantas Freight Visit the Qantas Freight website
Qantas Dangerous Goods For all of your Dangerous Goods enquiries from training to operator approvals contact via email.
Jetstar Visit the Jetstar website or phone 13 15 38.
Media All media enquiries should be directed by email.
Medium Rare:
Publisher of Qantas' inflight magazine-Qantas Spirit of Australia:
All advertising or editorial queries for the Qantas Spirit of Australia Magazine should be directed to Q Media:
Advertising queries email
Editorial queries email
Find out more about the Qantas Spirit of Australia
MCN - Inflight Entertainmnet All advertising queries for Qantas’ inflight video or audio platform should be directed to MCN on (02) 9209 6300 or by email.
+ IDD code for your country
Lost and Mishandled Baggage

Get in touch with Qantas about delayed, damaged or missing baggage as well as lost and found items.

Damaged, Delayed or Missing Baggage

You might find the answer to your questions about your damaged, delayed or missing baggage on our Baggage Services page.

If your question is still not answered, contact Baggage Services on 1300 306 980 or internationally on +61 2 9424 8103 (damaged, delayed or missing baggage only) between 7am and 9pm AEDT, 7 days per week.

Lost Property Enquiries

If you would like to enquire about property that you may have left on board a Qantas aircraft contact Baggage Services at the airport of your arrival.

Domestic Australian Airports Phone Number
Adelaide(Domestic and International)

Opening Hours Mon-Fri 7.30am to 10.30am

(08) 8208 8858
Alice Springs

Opening Hours 7 days 8.30am to 5.30pm 

(08) 8950 3915
Ayers Rock (Uluru)

Opening Hours 7 days 9am to 3pm

(08) 8956 2255
Brisbane (Domestic)

Opening Hours 7 days 10am to 2pm

(07) 3867 3264
Brisbane (International)

Message Bank Facility

(07) 3307 9086
Cairns (Domestic and International)

Opening Hours Mon-Fri 9am to 5pm

(07) 4050 4235
Canberra

Message Bank Facility

(02) 6275 5446
Darwin (Domestic and International) 

Opening Hours 7 days 9am to 4pm and 4.30pm to 1am

(08) 8920 4637
Hobart

Opening Hours 7 days 5am to 9pm 

(03) 6248 3912
Launceston

Opening Hours 7 days 8am to 8pm

(03) 6398 6915 or

(03) 6398 6922

Melbourne (Domestic and International)

Opening Hours 7 days 7am to 9pm   

(03) 8336 4444
Melbourne (Domestic and International)

Found Property Opening Hours Mon-Fri 9.30am to 2.30pm

(03) 8336 4100
Perth (Domestic and International)

Baggage Services Opening Hours 7 days 7.00am to 9.00pm

(08) 9270 9433
Perth (Domestic and International)

Lost Property Opening Hours Mon-Fri 9.00am to 1.00pm

(08) 9270 9504
Sydney (Domestic)

Opening Hours 7 days 7am to 9pm 

(02) 9952 9529
Sydney (Domestic)

Found Property open Mon-Fri 7am to 1pm

(02) 9952 9312
Sydney (International) 1300 653 077
Townsville (07) 4758 0019
International Airports Phone Number
Auckland +64 (0) 9 256 8359
Bangkok

+66 91 889 8948 or

+66 2 134 4357 or

+66 2 134 4358

(From 1100 - 2100 Local Time)

Beijing +86 10 6459 0629 or
+86 10 6459 0648
Christchurch +64 (0) 3 357 3889
Dallas/Fort Worth +1 866 767 2247*~
Denpasar (Bali) +62 361 751 011
Dubai (Lost property items left onboard)
 

Dubai (Baggage Service for damaged, delayed or missing baggage)

+9714 505 7538 or +9714 505 7584
Email

+9714 504 8463

Frankfurt +49 69 6902 0439
Hong Kong +852 2116 8750 – handled by SATS
Honolulu +1 808 836 2461~
Jakarta +62 21 550 7096
Johannesburg +27 11921 6710
Los Angeles +1 866 767 2247*~
London (Delayed, Missing and Damaged Baggage Enquiries)

London (Found Property)

+44 844 375 4251 Global Baggage Solutions

+44 20 8976 9500

Manila +63 2 832 2956 or
+63 2 832 2978
Mumbai +91 22 6685 9110
New York +1 800 422 9499*~
Noumea +687 35 26 15
Queenstown +64 (0) 21 950408
San Francisco +1 866 767 2247*
Shanghai +86 21 68340323 or
+86 21 68340324
Singapore (Lost and Found Property) +65 65 97 4500
+65 65 42 0081 Fax
Tokyo +81 476 34 3113
(Within 5 days of arrival)
Wellington +64 21 552905 or 04 9787636
Hours of operation 4am-9am, 11am-6pm,
11pm-1:30am

+ IDD code for your country.
* Local toll free number when dialled from within the country.
~ Customers in the US who are deaf or who have a hearing or speech impairment can call via the National Relay Service by dialling 711, 24 hours a day, 7 days a week. The Communication Assistants at the National Relay Service will assist customers by contacting Qantas Airways.

Other Services and Qantas Products

For assistance with your Car, Transfer, Hotel, Qantas Holiday package, Cruise, Activities, Travel Insurance, Restaurant, Ski Holiday Packages, Unique Voucher Experiences, Cruises, Box Office USA bookings, Qantas Shop and Qantas Store, please refer to the contact details below.

Other Services and
Qantas Products
Contacts
Cars Avis Ph 136 333
Budget Ph 1300 362 848
Hertz Ph 13 30 39
Thrifty Ph 1300 367 227

You can cancel your car hire booking online at Manage Your Booking. Alternatively, please contact your car provider.
Transfers Contact Viator via email for transfers.
Hotels To change or cancel your hotel booking, you will need to call as per below. Hotel cancellation policies apply. An administration fee per booking is payable on any refunds.

Within Australia ph 1300 738 206 between 9am to 10 pm AEST,7 days a week, or via email

Outside Australia ph +61 (3) 8672 2582, or via email
Package Holiday Bookings Qantas Holidays ph 1300 443 485
8.30am-8pm Mon-Fri, 9am-5pm Sat

To change your booking quote your booking reference. The conditions on the package type booked may restrict your changes. Service fees may apply.

For Qantas Holidays accommodation packages or airfares & accommodation packages enquire now
Ski Holiday Bookings Liquid Snow Tours ph 1300 114 777 between 8am-5.30pm AEST Mon-Fri or via email

Quote your booking number to cancel or change your booking. Depending on the package booked, portions may be non-refundable, change fees and cancellation penalties may apply.
Cruises To change or cancel your cruise booking please call Qantas Cruises

ph 1300 766 566 between 9am to 5pm, AEST, Monday to Friday

The conditions on your cruise may restrict your changes. Cancellation policies apply.
Activities Contact Viator via email for activities.
Restaurants For changes to your Restaurant booking, call Dimmi on ph 1300 366 838
or email
Box Office USA For assistance with your booking contact Golden Tickets
Ph +1 972 -424-2377 or email.
Unique Voucher Experiences For assistance please contact Unique Voucher Experiences
Ph 1300 883 868 between 9am-5pm AEST Mon-Fri or via email.
Travel Insurance Enquiries ph 1300 783 146 or email.

Claims ph 1300 555 018 or email.
Qantas Shop Contact the Qantas Shop via email.
Qantas Store Contact the Qantas Store via email.

+ IDD code for your country.

Website Technical Support

The qantas.com website has plenty of built in assistance to help you make and manage your booking.

Here are the answers to our most frequently asked questions about website technical support:

Trouble shooting tips:

You can find answers to other frequently asked questions online.

If you are travelling within the next 48 hours contact us on 13 13 13 in Australia, elsewhere contact your nearest Qantas office.

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