With millions of passengers every year, we're used to dealing with all sorts of queries. Find out if your query has a simple answer which can be found online.
If things don't go to plan, you can get help when you need it. Call a Qantas Contact Centre from anywhere in the world, at any time of the day or night.
Make a booking for flights, hotels, cars, activities and more.
Make changes or cancel existing flight, hotel, car or activity bookings.
Discover the benefits of Qantas Frequent Flyer or Qantas Club membership. Find out how to claim missing points, transfer points to a family member, renew your Qantas Club membership and more.
Find answers to your questions about seat selection, your baggage allowance, online check-in, specific needs and more.
Contact us about any issues you are having using our website.
Get in touch with Qantas Shop, Qantas Store or Qantas Postcards for questions about the delivery of goods or payment enquiries.
Find contacts for shareholders, media, careers, head office, Qantas Freight, Jetstar and advertising.
How to contact us about delayed, missing, lost or damaged baggage or personal items.
How to recognise authentic Qantas communications.
Share your concerns, compliments and feedback with our Customer Care team so that we can improve our service to you.