Contact Us

Your questions answered by the Qantas team

With millions of passengers every year, we're used to dealing with all sorts of queries. Find out if your query has a simple answer which can be found online.

Global Contacts

Global Contacts

If things don't go to plan, you can get help when you need it. Call a Qantas Contact Centre from anywhere in the world, at any time of the day or night.

New Booking

New Booking

Make a booking for flights, hotels, cars, activities and more.

Change or Cancel Your Booking

Change or Cancel Your Booking

Make changes or cancel existing flight, hotel, car or activity bookings.

Frequent Flyer or Qantas Club Membership Query

Qantas Frequent Flyer or Qantas Club Membership Enquiries

Discover the benefits of Qantas Frequent Flyer or Qantas Club membership. Find out how to claim missing points, transfer points to a family member, renew your Qantas Club membership and more.

Prepare For Your Trip

Prepare For Your Trip

Find answers to your questions about seat selection, your baggage allowance, online check-in, specific needs and more.

Technical Support

Website Technical Support

Contact us about any issues you are having using our website.

Qantas Shop and other purchases

Qantas Store and Other Purchases

Get in touch with Qantas Shop, Qantas Store or Qantas Postcards for questions about the delivery of goods or payment enquiries.


Qantas Corporate Contacts

Find contacts for shareholders, media, careers, head office, Qantas Freight, Jetstar and advertising.


Baggage Contacts

How to contact us about delayed, missing, lost or damaged baggage or personal items.

Email spam, Internet and Phone call scams

Email spam, Internet and Phone call scams

How to recognise authentic Qantas communications.

Customer Care

Tell us about your travel experience

Share your concerns, compliments and feedback with our Customer Care team so that we can improve our service to you.