Contacts and Help

24 hour support

Did you know you can change your flight, check in online, add special requests, update your contact details, request a frequent Flyer upgrade and more through Manage your booking.

Can`t find what you are looking for? search our Frequently Asked Questions for answers to your question.

Contact information and related links

Flight Bookings - New and Existing

There is no booking fee for online bookings (other fees may apply). Bookings made over the phone attract certain fees.

To change or cancel your flight booking online (including Classic Flight Reward bookings) login to Manage Your Booking.

Read more about how to cancel a flight at qantas.com or search for answers to our most frequently asked questions.

Customers who are deaf or who have a hearing or speech impairment can call via the National Relay Service 24 hours a day, 7 days a week. View contact information.

For Contact details to all our local and Global Qantas Contact Centres and Qantas offices, please select from the following .

For flight booking enquiries for new and existing anywhere in Australia and flight arrival and departure information
Area Phone Number Open Hours
Flights 13 13 13 24 hours, 7 days a week
Flight Bookings with Points 13 11 31 24 hours, 7 days a week
Arrivals and Departures 13 12 23 24 hours, 7 days a week
Customers who are deaf or who have a hearing or speech impairment can call via the National Relay Service 24 hours a day, 7 days a week. View contact information
City  Address & Open Hours Phone
Apia Polynesian Airlines#
NBF Building, Level 1
Beach Road
+685 21261 or
+685 21525
Auckland Open hours: 4.30am-8.45pm 7 days a week
Qantas Sales Desk
Auckland International Airport at departures, opposite counter 55
+64 9 3578900
0800 808 767 (outside of Auckland area)
(Numbers divert to our Contact Centre. Open 24hrs a day, 7 days a week)
Christchurch  Open 24 hours a day, 7 days a week. 0800 808 767
Norfolk Island Open hours: 9am-5pm Mon, Tues, Thu, Fri,
9am-12.30pm Wed, Sat
Burnt Pine Travel#
Taylors Road
+6723 22195
Noumea Open hours: 8am-3pm Mon to Fri
Le Village Rue de Verdun
+687 28 6546
Papeete Open hours: 8am-5pm Mon to Fri,
8am-11am Sat
Travel Center
Ground Floor, Vaima Shopping Centre
Boulevard Pomare
+689 43 0665
Port Moresby Open hours: 8am-5pm Mon to Fri
1st Floor, Credit House
Cuthbertson Street
+675 308 3200
Port Vila Open hours: 7.30am-5pm Mon to Fri,
8am-11.30am Sat
Air Vanuatu#
Air Vanuatu House
Rue de Paris
+678 23848
Queenstown  Open 24 hours a day, 7 days a week. 0800 808 767
Rotorua  Open 24 hours a day, 7 days a week. 0800 808 767
Suva Open hours: 8am-5pm Mon to Fri,
8am-1pm Sat
Travel King Limited#
BSP Building
Ground Floor
Victoria Parade
Suva
+679 331 3888
+679 331 1533
Wellington Open hours: 5am-7am and
12.30pm-4pm 7 days a week
Qantas Sales Desk
Wellington International Airport
0800 808 767
(Number diverts to our Contact Centre. Open 24hrs a day, 7 days a week)
City Address & Open Hours Phone 
Johannesburg Open 24 hours a day, 7 days a week.
Email Us
+27 21 427 3128
Country  Address & Open Hours Phone
Argentina Open hours: 9am to 6pm, Mon to Fri 0800 122 0337 (National toll free##)
Brasil Open hours: 9am to 6pm, Mon to Fri 0800 892 3346 (National toll-free##)
Chile Edificio Parque Sur
Cerro El Plomo 5420
6th Floor – Office 608
Nuevas Las Condes,
Santiago
Open Hours: 9am-6pm, Mon to Fri
800-835882 (National toll-free##)
+ 56 2 2 817 9500
Colombia EmAustralia#
Calle 116 #9-35
Bogotá
Open hours: 8.30am-5.30pm Mon to Fri
1-800-752 2347 (National toll-free##)
+ 57 (1) 213 2062
Canada Open hours: 24 hours, 7 days a week

Customers in Canada who are deaf or who have a hearing or speech impairment can call via the National Relay Service by dialling 711, 24 hours a day, 7 days a week.  The Communication Assistants at the National Relay Service will assist customers by contacting Qantas Airways on 1 800 227 4500.
1 800 227 4500
Mexico Open hours: 24 hours, 7 days a week +1 800 227 4500*
Peru MP Representaciones S.A. Av. Conquistadores 256 Of. 601
San Isidro
Open hours: 9am to 1pm and 2.30pm to 5.30pm Mon to Fri
0-800-00882 (National toll free##)
+ 551 221 4444
USA Open hours: 24 hours, 7 days a week

 

Customers in the US who are deaf or who have a hearing or speech impairment can call via the National Relay Service by dialling 711, 24 hours a day, 7 days a week.  The Communication Assistants at the National Relay Service will assist customers by contacting Qantas Airways on 1 800 227 4500.

Learn more about the National Relay Service.

1 800 227 4500
 
City  Address & Open Hours Phone
Bali For all enquiries, please call our Jakarta office +62 21 2555 6300
 
Toll free number (after hours/public holidays)
001 803 61786
Bangkok Open hours: 8.30am-5pm Mon to Fri
21st Floor, Charn Issara Tower |
942/162 Rama 4 Road
Silom, Bangrak
Email Us

+ 66 2 632 6611
Toll free number (after hours/public holidays) 001 800 611 4797

Beijing Open hours: 9am-5pm Mon to Fri
Unit 510, 5th Floor East Ocean Center
A24 Jianguomenwai Avenue
Chaoyang District
+86 21 6145 0188
800 819 0089 Toll free number in North China for desk phone users.
400 888 0089 Toll free number in North China for mobile phone users.
Guangzhou Open hours: 9am-5pm Mon to Fri
Hangda Ticket Agent (Shanghai) Co Ltd -
Guangzhou Branch#
Unit 1106, Tower B, Center Plaza,
161 Linhe Road West, Tianhe District

+ 86 20 3862 1600

Ho Chi Minh City

Open hours: 8am-12noon and
1.30pm-5pm Mon to Fri,
8am-12noon Sat
HT&T Travel Vietnam#
Mezzanine Floor, Resco Building,
94-96 Nguyen Du, District 1
Email Us

+848 3910 5373
Hong Kong  Open 24 hours a day, 7 days a week. +852 2298-8111
 
Chinese-language services
available on Mon-Fri (except public holidays)
during 9am-1pm & 2pm-6pm
 
Jakarta Open hours: 8.30am-5pm Mon to Fri
Prudential Tower
19th Floor
JLN. Jendral Sudirman Kav.79
+62 21 2555 6300

Toll free number (after hours/public holidays)
001 803 61786
Kuala Lumpur Open 24 hours, 7 days a week. Local call costs apply. +60 3 2053 5033
Manila Open hours: 8.30am-5pm Mon to Fri
HT&T Travel Philippines#
10th Floor Salustiana D Ty Towers
104 Paseo de Roxas
Legaspi Village, Makati City
+63 2 812 0607
Mumbai  Open hours: 9.30am-1.30pm and 2pm-5.30pm
Monday to Friday
8th Floor, RNA Corporate Park
Kala Nagar, Bandar East
Mumbai 400051
India
+91 22 6111 1818
Seoul Open hours: 9am-6pm Mon to Fri,
HT&T Travel Korea# 
9th Floor
106 Seosomun-ro Jung-gu
Seoul Korea 100-736
+82 2 777 6871
Shanghai Open hours: 9am-5pm Mon to Fri
Room 3202, 32F
K Wah Centre
1010 Huai Hai Middle Road
+86 21 6145 0188
800 819 0089 Toll free number in North China for desk phone users.
400 888 0089 Toll free number in North China for mobile phone users.
Singapore Open 24 hours a day, 7 days a week. Local call costs apply. +65 6415 7373
Surabaya Open hours: 8.30am-5pm Mon to Fri
+62 21 2555 6300

Toll free number (after hours/public holidays)
001 803 61786

Taipei Open hours: 9am-5pm Mon to Fri
HT&T Travel Taiwan
11F-1
No.111 Songjiang Road
Taipei 10486
+886 2 2509 2000
Tokyo  Open hours: 9am-5pm Mon to Fri except national holidays. English language available 24 hours a day, 7 days a week. 03 6833 0700 Callers within Tokyo
0120 207 020 (Toll free) Outside Tokyo/Kanto areas
City  Address & Open Hours Phone
Amsterdam  Open 24 hours a day, 7days a week.
Email Us (email correspondence in English only)
+31 (0) 20 2035425
Athens Open hours: 9am-5pm Mon to Fri
TAL Aviation Ltd
44 Ihous Str. & Amfitheas ave.17654 P.
Faliro, Greece
Fax+30 210 934 1620
Ph:+30 210 934 1500 or +30 210 934 1501
Belgrade Open hours: 8.30am-4.30pm Mon to Fri
TAL Aviation Ltd
Knez Mihajlova 30/IV
Belgrade, Serbia.
Fax:+38 111 263 1091
+38 111 414 6542
Brussels Open 24 hours a day, 7days a week.
Email Us (email correspondence in English only)
+32 (0) 2700 6781
Bucharest Open hours: 9am-5.30pm Mon to Fri
TAL Aviation Ltd
21st N. Balcescu blvd., Sector 1,
Bucharest, Romania.
+40 (0) 21 315 13 59 / 307 91 75 (Reservations/Ticketing/Sales)
Budapest Open hours: 9am-5.30pm Mon to Fri
(Bucharest local time)
TAL Aviation Hungary
Email Us
Please note calls are currently handled in Bucharest
+40 (0) 21 315 13 59 / 307 91 75 (Reservations/Ticketing/Sales)
Copenhagen Open 24 hours a day, 7days a week.
Email Us (email correspondence in English only)
43 31 49 76^
Dublin For all enquiries, please call our Contact Centre. Open 24 hours a day, 7 days a week. +353 1 407 3278
1 800 556 135 (Toll Free number within Ireland)
Frankfurt  Open 24 hours a day, 7days a week.
German Language available 9am-6pm CET
Mon to Fri.
Email Us
069 299 571421^
Geneva Open hours: 9am-6pm CET Mon to Fri
Email Us (email correspondence in English only)
044 511 12 37^
Helsinki Open 24 hours a day, 7days a week.
Email Us (email correspondence in English only)
09 72 519 763^
Istanbul Open hours: 9am - 5.30pm Mon to Fri
TAL Aviation Ltd
Halaskargazi Cad. No. 2 Daire 3
Harbiye-Istanbul, Turkey.
+90 212 251 1315
London Open 24 hours a day, 7 days a week. 0845 7 747 767^
0800 964 432## (Toll Free number within UK)
 
Luxembourg Open 24 hours a day, 7days a week.
Email Us (email correspondence in English only)
+352 2487 1782
Madrid Open hours: 9am-2.30pm and 3.30pm-6pm
Mon to Fri
Movac International
Ramirez de Arellano, 17-5a planta
28043 Madrid, Spain.
+34 91 542 1572
Moscow Open hours: 9.30am-6pm Mon to Fri
TAL Aviation Ltd
Pyatnitskaya,75/5 Building 2, 5th Foor,
Moscow 115054, Russia.
+7 495 641 5121
Oslo Open 24 hours a day, 7days a week.
Email Us (email correspondence in English only)
23 02 46 49^
Paris Open 24 hours a day, 7days a week.
French Language available 9am-6pm CET
Mon to Fri.
Email Us
01 57 32 92 83^
Prague Open hours: 9am-5.30pm Mon to Fri
TAL Aviation Ltd
spalena 51, 5th Floor 11000,
Prague 1, Czech Republic.
Email Us
+420 224 815 374
Rome Open 24 hours a day, 7days a week.
Italian Language available 9am-6pm CET
Mon to Fri.
Email Us
+39 (0) 2912 94801
Stockholm Open 24 hours a day, 7days a week.
Email Us (email correspondence in English only)
08 59 366 382^
Tel Aviv Open hours: 9am-5pm Sun to Thur
Tal Aviation
29 Ben Yehuda Street, Israel.

Reservations: +972 3 795 2133
Sales: +972 3 795 2104

Vienna Open hours: 9am-12.30pm and 1.30pm to 5pm
Mon to Fri
BFS Touristik
Heiligenstädterstr. 31/2/5
A-1190 Vienna, Austria.
Email Us
Fax: +43 1 587 2692
+43 1 587 7771
Warsaw Open hours: 9am-5pm Mon to Fri
Tal Aviation Ltd
Aleje Ujazdowskie 20 00-478,
Warsaw, Poland.
Email Us
+48 22 625 0560 (Reservations/Ticketing)
Zurich Open 24 hours a day, 7days a week.
Email Us (email correspondence in English only)
+41 (0) 44 511 1237
City  Address & Open Hours Phone
Abu Dhabi Open hours: 8am to 1pm, 4.30pm to 7.30pm
Sat to Thur
Omeir Travel Agency LLC
Airlines Tower, Khalifa Street,
P.O. Box 267, Abu Dhabi U.A.E.
+971 2 6118640
Bahrain Open hours: 9am to 5pm Sun to Thur
Kanoo Travel Agency
45/153 Al Khalifa Road,
Manama, Kingdom Of Bahrain
+97317220 743
Beirut Open hours: 8.30am to 5pm Mon to Fri and Sat 8.30am to 1pm
ETravel SAL
Ground Floor,
Kurban & Daouk Building
Army Street
Kantari- Beirut
P.O Box 11-1954-Beirut-Lebanon
+961 1 760590
Cairo Open hours: 9am to 5pm Sun to Thur
68 El Merghany Street,
Heliopolis, Cairo
+202 26908518
Dammam Open hours: 8.30am to 1pm and 3.30pm to 7pm Sun to Thur,
8.30am to 1pm Sat
Kanoo Travel
Al-Khobar, Eastern Province KSA
Eastern Province - Kingdom of Saudi Arabia
+966 13 882 3711 or
+966 13 882 2467
Dubai Open hours: 9am-9pm Sat to Thur and
9am-5.30pm Fri
Dnata Call Centre
Sheikh Zayed Road,
Dubai

Dubai Airport Sales Desk
Open Hours: 10pm-10am 7 days a week
+971 4389 8111





+971 4504 8176 or
+971 56 6866084
Jeddah Open hours: 9am to 1.30pm and 5pm to 8.30pm Sat to Thur
Attar Travel
Movenpick Hotel Madina Road,
Jeddah 21425
+966 2 669 3376
Jordan Open hours: 9am to 5pm Sat to Thur
Hashweh Corporation
33 Ali Nasooh Taher Street Swefieh,
P.O.Box 850322 - Amman 11185 - Jordan
+9626 5862288 or
+9626 5862299
Kuwait Open hours: 9am to 6pm Sat to Wed
G.S.A Alghanim Travel
Dar Al Awadi Complex,
Ahmed Al Jaber Street, Sharq,
P.O.BOX 81, Safat 13001, Kuwait
+965 22467139
Oman Open hours: 8am to 5pm Sun to Thur
Sama Travel and Services International LLC
Ernst & Young Building
Ground floor, Qurm (near CCC complex)
+968 24559941 or
+968 24559942
Qatar Open hours: 10am to 6pm Sat to Thur
Darwish Travel Bureau
Buzwair Market,
Industrial Area Main Street, Opp BMW
+974 44119017 or
+974 44680536 or
+974 44418666
Riyadh Open hours: 8.30am to 1.00pm and
4pm to 7pm Sun to Thur
8.30am to 1pm Sat
Kanoo Travel
Kanoo Tower
King Abdulaziz St. (Old Airport Road)
Beside Minhal Crown Plaza Hotel
Riyadh, Saudi Arabia
+966 1 4772228
Syria Sanadiki Travel Services
Fardoss street
P.O.Box : 7784
+ 963 11 22 39 800
+ IDD code for your country.
# Qantas representative.
* Long distance call charges may apply.
^ This is a local number and can only be dialled from within the country.
~ Available for travel agencies and rebooking enquiries for passengers en-route.  For new bookings, contact your local travel agent.
## Toll free calls cannot be made from mobile phones using these numbers.
** International call charges will apply.
Frequent Flyer or Qantas Club Membership

Visit Your Account to update your membership details and preferences, check your points and Status credits balances, make and award booking and to view your activity statement.

Find out more about our Frequent Flyer Program.

Frequently Asked Questions about the Qantas Frequent Flyer program

Frequently Asked Questions about Qantas Club

Still haven't answered your question? You may find what you're looking for with our Online Services or Frequent Flyer FAQs.

Membership Enquiries

Alternatively, you can call the Qantas Frequent Flyer Service Centre between the hours of 7am and 7pm (AEST) Monday to Saturday and speak to one of our consultants. Please have your Frequent Flyer number and PIN available when calling.

For your Frequent Flyer account security, we are unable to change or provide specific account information via email or in writing.

Country Phone
Australia 13 11 31*
New Zealand 0800 101 500
United Kingdom 0845 7 747 100
USA/Canada 1 (800) 227 4220~
Ireland/Continental Europe +44 (20) 8600 4333
Other Countries +61 (2) 9433 2329 or +61 (3) 9658 5302  

Flight Reward and Priority Reservations Contacts

24 hours minimum advance booking required for flight Awards. Some countries outside Australia require bookings 14 days or more in advance.

Country/City Phone 
Australia 13 11 31^
New Zealand 0800 100 767
United Kingdom 0845 774 7100
USA/Canada 1 (800) 227 4220~
Germany 069 299 571421
Hong Kong +852 2298 8128
Singapore +65 6415 7366
Tokyo +0120 7007 26
Johannesburg +27 21 427 3128
* Open hours: 7am-7pm (AEST) Mon to Sat. Closed Australian Public Holidays.
~ Customers in the US who are deaf or who have a hearing or speech impairment can call via the National Relay Service by dialling 711, 24 hours a day, 7 days a week. The Communication Assistants at the National Relay Service will assist customers by contacting Qantas Airways.
^ Platinum members should use the priority number (found on the back of their membership card) in place of 13 11 31.
+ IDD code (international direct dialing code) for your country. You do not need to add the country code.
# General reservations number. These numbers can only be dialled from the specific country and are available between 9am and 6pm GMT+1 Monday to Friday.
Tell Us About Your Travel Experience

Share your concerns, compliments and feedback.

Provide feedback about your travel experience using our Customer Care Form so we can improve our service to you.

If your enquiry is in relation to an existing flight booking or future travel, contact your local Qantas office.

For enquires regarding your Frequent Flyer Membership, use our Qantas Frequent Flyer Form.

Frequently asked questions about Customer Care

Why not check out our frequently asked questions

You can also follow us on Twitter: @QantasAirways, consultants are online from 9.00am to 5.00pm Monday to Friday AEST to listen to customer service experiences and rectify customer issues.

Alternatively, you can send your correspondence to:

Customer Care
Qantas Airways Limited
10 Bourke Road
Mascot NSW 2020
Fax: 1800 613 844 within Australia
+61 2 9490 1857 outside Australia
Or through our Customer Care form

Qantas Corporate Contacts

Get in touch with different sections of the Qantas Group.

Frequently asked questions about the Qantas Group

Search for answers to our most Frequently Asked Questions.

 

Department Contacts
Qantas Head Office Get in touch with Qantas head office on +61 (02) 9691 3636

Our head office is located at:
Qantas Airways
10 Bourke Road
Mascot NSW 2020

Qantas Careers Find out about new jobs at Qantas and apply for vacant positions at Qantas Careers.
Qantas Investors Get information on shareholder details and the Qantas share performance at Qantas Share Registry, phone 1800 177 747 (within Australia) or +61 (2) 8280 7390 (elsewhere) or email registry@qantas.com
Qantas Environment Find out more about carbon offsetting, sustainability, noise management and other environmental issues at Qantas Environment or send us an email.
Qantas Sponsorship Find out more about Qantas Sponsorships.
Qantas Community Find out more about Qantas Community.
Qantas Freight Visit the Qantas Freight website
Qantas Dangerous Goods For all of your Dangerous Goods enquiries from training to operator approvals contact via email.
Jetstar Visit the Jetstar website or phone 13 15 38.
Media All media enquiries should be directed by email.
Bauer Media:
Publisher of Qantas' inflight magazine - The Australian Way
All advertising or editorial queries for the Australian Way Magazine should be directed to Alyssa Lim on (02) 9282 8856 or email. Remember you can view the current magazine and back issues online or through our iPad App version at anytime.
MCN - Inflight Entertainmnet All advertising queries for Qantas’ inflight video or audio platform should be directed to Ben Allman on (02) 9209 6342 or by email.
+ IDD code for your country
Lost and Mishandled Baggage

Get in touch with Qantas about delayed, damaged or missing baggage as well as lost and found items.

Frequently Asked Questions about baggage

Search for answers to our most Frequently Asked Questions.

Damaged, Delayed or Missing Baggage

You might find the answer to your questions about your damaged, delayed or missing baggage on our Baggage Services page.

If your question is still not answered, contact Baggage Services within Australia on 1300 306 980 (damaged, delayed or missing baggage only) between 7am and 9pm AEDT, 7 days per week.

Lost Property Enquiries

If you would like to enquire about property that you may have left on board a Qantas aircraft contact Baggage Services at the airport of your arrival.

 

Domestic Australian Airports Contact
Adelaide (Domestic and International)
Opening Hours Mon-Fri 7.30am to 10.30am
(08) 8208 8858
Alice Springs

Opening Hours 7 days 8.30am to 5.30pm 

(08) 8950 3915
Ayers Rock (Uluru)

Opening Hours 7 days 9am to 3pm

(08) 8956 2255
Brisbane (Domestic)

Opening Hours 7 days 10am to 2pm

(07) 3867 3264
Brisbane (International)

Message Bank Facility

(07) 3307 9086
Cairns (Domestic and International)

Opening Hours Mon-Fri 9am to 5pm

(07) 4050 4235
Canberra

Message Bank Facility

(02) 6275 5446
Darwin (Domestic and International) 

Opening Hours 7 days 9am to 4pm and 4.30pm to 1am

(08) 8920 4637
Gold Coast

Opening Hours 7 days 7am to 9pm

(07) 5688 6707
Hobart

Opening Hours 7 days 5am to 9pm 

(03) 6248 3912
Launceston

Opening Hours 7 days 8am to 8pm

(03) 6398 6915 or

(03) 6398 6922

Melbourne (Domestic and International)

Opening Hours 7 days 7am to 9pm   

(03) 8336 4444
Melbourne (Domestic and International)

Found Property Opening Hours Mon-Fri 9.30am to 2.30pm

(03) 8336 4100
Perth (Domestic and International)

Baggage Services Opening Hours 7 days 7.00am to 9.00pm

(08) 9270 9433
Perth (Domestic and International)

Lost Property Opening Hours Mon-Fri 9.00am to 1.00pm

(08) 9270 9504
Sydney (Domestic)

Opening Hours 7 days 7am to 9pm 

(02) 9952 9529
Sydney (Domestic)

Found Property open Mon-Fri 7am to 1pm

(02) 9952 9312
Sydney (International) 1300 653 077
Townsville (07) 4758 0019

 

International Airports Contact
Auckland +64 (0) 9 256 8359
Bangkok

+66 91 889 8948 or

+66 2 134 4357 or

+66 2 134 4358

(From 1100 - 2100 Local Time)

Beijing +86 10 6459 0629 or
+86 10 6459 0648
Christchurch +64 (0) 3 357 3889
Dallas/Fort Worth +1 866 767 2247*~
Denpasar (Bali) +62 361 751 011
Dubai (Lost property items left onboard)
 

Dubai (Baggage Service for damaged, delayed or missing baggage)

+9714 505 7538 or +9714 505 7584
Email

+9714 504 8463

Frankfurt +49 69 6902 0439
Hong Kong +852 2116 68750 – handled by SATS
Honolulu +1 808 836 2461~
Jakarta +62 21 550 7096
Johannesburg +27 11921 6710
Los Angeles +1 866 767 2247*~
London (Delayed, Missing and Damaged Baggage Enquiries)

London (Found Property)

+44 844 375 4251 Global Baggage Solutions

+44 20 8976 9500

Manila +63 2 832 2956 or
+63 2 832 2978
Mumbai +91 22 6685 9110
New York +1 800 422 9499*~
Noumea +687 35 26 15
San Francisco +1 866 767 2247*
Shanghai +86 21 68340323 or
+86 21 68340324
Singapore (Lost and Found Property) +65 65 97 4500
+65 65 42 0081 Fax
Tokyo +81 476 34 3113
(Within 5 days of arrival)
Wellington +64 (0) 21 1555 996 

+ IDD code for your country.
* Local toll free number when dialled from within the country.
~ Customers in the US who are deaf or who have a hearing or speech impairment can call via the National Relay Service by dialling 711, 24 hours a day, 7 days a week. The Communication Assistants at the National Relay Service will assist customers by contacting Qantas Airways.

Other Services and Qantas Products

For assistance with your Car, Transfer, Hotel, Qantas Holiday package, Cruise, Activities, Travel insurance, Restaurant, Unique Voucher Experiences, Box Office bookings, Qantas Shop and Qantas Store, please refer to the contact details below.

Frequently asked questions about online purchases

How do I get a refund on purchases made through the Qantas Shop?.
How long does delivery from the Qantas Shop take?
I can't access the Qantas Store. How do I access it?

Search for more answers to our Frequently Asked Questions.

 

For assistance with Other Services and Qantas Products Contacts
Cars Avis Ph 136 333
Budget Ph 1300 362 848
Hertz Ph 13 30 39
Thrifty Ph 1300 367 227

You can cancel your car hire booking online at Manage Your Booking. Alternatively, please contact your car provider.
Transfers Contact Viator via email for transfers.
Hotels To change or cancel your hotel booking, you will need to call as per below. Hotel cancellation policies apply. An administration fee per booking is payable on any refunds.

Within Australia ph 1300 738 206 between 9am to 10 pm AEST,7 days a week, or via email

Outside Australia ph +61 (3) 8672 2582, or via email
Package Holiday Bookings Qantas Holidays ph 1300 443 485
8.30am-8pm Mon-Fri, 9am-5pm Sat

To change your booking quote your booking reference. The conditions on the package type booked may restrict your changes. Service fees may apply.
Cruises To change or cancel your cruise booking please call Qantas Cruises

ph 1300 766 566 between 9am to 5pm, AEST, Monday to Friday

The conditions on your cruise may restrict your changes. Cancellation policies apply.
Activities Contact Viator via email for activities.
Restaurants For changes to your Restaurant booking, call Dimmi on ph 1300 366 838
or email
Box Office USA For assistance with your booking contact Golden Tickets
Ph +1 972 -424-2377 or email.
Unique Voucher Experiences For assistance please contact Unique Voucher Experiences
Ph 1300 883 868 between 9am-5pm AEST Mon-Fri or via email.
Travel Insurance Enquiries ph 1300 783 146 or email.

Claims ph 1300 555 018 or email.
Qantas Shop Contact the Qantas Shop via email.
Qantas Store Contact the Qantas Store via email.

+ IDD code for your country.

Website Technical Support

The qantas.com website has plenty of built in assistance to help you make and manage your booking.

Here are the answers to our most frequently asked questions about website technical support:

You can find answers to other frequently asked questions online.

If you are travelling within the next 48 hours contact us on 13 13 13 in Australia, elsewhere contact your nearest Qantas office.

Email Spam, Internet and Phone call scam