Customer Care

Share your concerns, compliments and feedback

Your view is important to us. Get in touch with our Customer Care team so that we can improve our service to you.

Should your enquiry be in relation to travel for departures within 24-72 hours contact your local Qantas office.

Frequently asked questions about Customer Care

Why not check out our frequently asked questions or contact us by email.

You can also follow us on Twitter: @QantasAirways, consultants are online from 9.00am to 5.00pm Monday to Friday AEST to listen to customer service experiences and rectify customer issues.

Alternatively, you can send your correspondence to:

Customer Care
Qantas Airways Limited
10 Bourke Road
Mascot NSW 2020
Fax: 1800 613 844 within Australia or
+61 2 9490 1857 outside Australia