Tell us about your travel experience
Provide feedback about your travel experience using our Customer Care form so we can improve our service to you.
If your enquiry is in relation to an existing flight booking or future travel, contact your local Qantas office.
For enquires regarding your Frequent Flyer Membership, use our Qantas Frequent Flyer Form.
Frequently asked questions about Customer Care
Why not check out our frequently asked questions
- How do I claim Qantas Points for flights that I have taken and the points have not been credited to my account?
- How can I get in touch with someone about delayed or missing baggage?
- Who do I get in touch with about items left onboard the aircraft?
- What is the Qantas Customer Charter?
You can also follow us on Twitter: @Qantas, consultants are online from 9.00am to 5.00pm Monday to Friday AEST to listen to customer service experiences and rectify customer issues.
Alternatively, you can send your correspondence to:
Qantas Airways Limited
10 Bourke Road
Mascot NSW 2020
Fax: 1800 613 844 within Australia
+61 2 9490 1857 outside Australia
Or through our Customer Care form