The qantas.com commitment to you
A great journey starts with a great booking experience. That's why at qantas.com we deliver value, service and advice, so that you can book with confidence.
Great Value
You will find great value every time you book at qantas.com with our Price Promise, no booking fees and fee-free payment options.
Price Promise
Everyone loves to score a great deal. Now the qantas.com Price Promise includes flights which means, if, after purchasing a Qantas flight, on the same day, you find the Same Qantas Fare (including fare conditions) for a lower, publicly available price on an Australian website, we'll match it. Frequent Flyers can also earn 1,000 extra points^. Conditions apply.
No booking fees
There are no booking fees when you book your flights direct at qantas.com. This means you can save up to $49.90* in booking fees on an international flight, compared to other websites, so you have more spending money when you reach your destination. We also don't charge booking fees on our other travel products, such as hotels, cars, insurance, activities, shows and events.
Fee-free payment options
Save more of your money for your trip. Take advantage of fee-free payment options when you book at qantas.com. For flights, our fee-free payment options are BPAY when paying for bookings more than 7 days before departure, or Debit MasterCard for bookings within 7 days of departures.
Earn rewards
Be rewarded for more than the flights you take. Explore qantas.com to discover the many ways you can earn Qantas Frequent Flyer points - from hotel bookings to car hire and more.
Sale notifications
Be the first to know about flight sales and exclusive promotions when you sign up to the Qantas Red e-Mail.
Flexible payment options
With Points Plus Pay, Qantas Frequent Flyer members have the option to buy flights at qantas.com using a combination of points and money+.
* Based on Webjet’s international booking and price guarantee fees as at 27 September 2011.
+ When using Points Plus Pay, you can choose the number of points you redeem, above a specified minimum level, and pay an amount on your credit card to obtain your reward. Points Plus Pay is not available on Classic Awards.
Excellent Service
When travelling, it's nice to know you're not alone. At qantas.com, we are committed to giving you the best service online, on your mobile and via our 24/7 global telephone support centre.
Book Now, Pay Later
Commitment can be a problem. That's why we let you hold your seat on eligible fares for a $25 deposit.* The rest you pay closer to your departure.
Same Day, No Mistake
We understand that everyone makes the odd mistake. So we let you correct your flight details, such as wrong dates or name misspellings, on the same day that you book without change fees^.
Manage your booking online 24/7
Manage your booking when it suits you. You can check in, change your booking, upgrade your flights, select seats, buy additional baggage and more with Manage Your Booking.
Global support
If things don't go to plan, you can get help when you need it. Call a Qantas Contact Centre from anywhere in the world, at any time of the day or night. Wherever you are, we're only a phone call away.
Mobile access
Stay connected on the move. View qantas.com on your mobile to check in for domestic flights and access real time flight status, as well as information on lounges, timetables and your Frequent Flyer profile.
Online check-in
Arrive at the airport relaxed. Check-in and select your seat before arriving with online check-in at qantas.com.
Seat Selection
Select your seat immediately after booking with Advance Seat Selection. Free on domestic flights and for eligible customers on international flights, you can now relax knowing that you have selected the right seat for you.
Frequent Flyer account management
Realise the full potential of your Qantas Frequent Flyer account. Use qantas.com to manage your account, and earn and redeem Frequent Flyer points.
^ Changes are made through Qantas Telephone sales, 13 13 13. Additional amounts may be payable if your change results in a variation of the price of the fare or taxes. Conditions apply.
Trusted Advice
Use our travel experience to create yours. At qantas.com, our travel correspondents offer the best advice to help you enjoy the journey.
Travel Advice
Discover insider hints and tips from those in the know with a like-minded travel community of Qantas Frequent Flyers, Qantas staff, travel writers and experts at Travel Insider.
Trusted travel products
Be confident you are getting it right with trusted travel products from our partners. Choose from our comprehensive range of hotels, car hire, activities, transfers, insurance, events and more.
Route maps
Discover our destinations and learn about flight durations with our Route maps.
Timetables
View timetables for Qantas, QantasLink, Jetstar and other partner airlines up to 365 days in advance. Check out new routes, airport information and the latest news on any possible delays.
Travel checklist
Get the details right. Find out visa and health requirements and information about travel documents and customs in our handy Travel Checklist to help you plan your trip.
