Travel Alerts

Sometimes due to circumstances outside our control, such as bad weather, emergencies or industrial action, your flight may be disrupted or cancelled.

If this happens, we will do all we can to fix the problem and keep you informed of developments and the choices that are available to you.

Our real time Flight Status page will give you up-to-the-minute information on specific flights.

Visit our Media Room for the latest Media Releases.

Malev Hungarian Airlines Grounding
Waiver of Conditions due to flooding in QLD and Northern NSW

Malev Hungarian Airlines Grounding

Due to the grounding of Malev Hungarian Airlines, the following Qantas marketed and Malev Hungarian Airlines operated flights will cease operations:

QF3979 - Frankfurt to Budapest.
QF3980 - Budapest to Frankfurt.

The following options are available to Qantas customers holding a valid ticket issued on/before 03 February 2012 who are affected by the grounding of Malev Hungarian Airlines.

For customers holiding a Qantas (081) issued ticket:

Re-route/Re-book travel.
Reroute to/from Budapest via London using British Airways (BA) flights between Budapest and London, and Qantas/British Airways flights between London and Singapore/Australia.
For customers needing to travel between Budapest and Frankfurt, or if via London option is not available, Re-book travel between Budapest and Frankfurt using Lufthansa (LH) flights.
If above options are not available, Re-route to/from Budapest via Helsinki using Finnair (AY) between Budapest and Helsinki, connecting onto Qantas marketed and Finnair operated flights between Helsinki and Singapore (QF3874/QF3875).
Return to the origin port via the most direct routing using Qantas (including Qantas marketed and British Airways operated) flights.
Change Destinations, the value of the existing ticket can be used towards the purchase of a new ticket. If the new fare is more expensive than the existing ticketed fare, the fare difference is payable by the passenger. Applicable surcharges, fees and taxes may apply.
Retain the value of the ticket in credit for future travel within 12 months from the original ticketed date of departure. If the new fare is more expensive than the existing ticketed fare, the fare difference is payable by the passenger. Applicable ticket surcharges, fees and taxes may apply.

Refunds

For customers who have commenced their journey a full refund of the affected sector(s) will be available.
For customers who have not commenced their journey a full refund will be available.

Conditions

All changes must be made prior to the original ticketed departure.
New travel dates must be within ticket validity.
Re-booking on Qantas (QF), British Airways (BA) and Finnair (AY) flights - If the same booking class is not available, the lowest booking class within the same cabin may be booked (eg within Business or Economy cabin).
Re-booking on Lufthansa (LH) flights - Customers ticketed in Business cabin must be re-booked in Z class and subject to availability. Customers ticketed in Economy cabin must be re-booked in S class (If S class is not available, V class may be used).
Qantas will not be responsible for paying any other costs or expenses such as hotel or other ground operator fees arising due to events beyond our control, unless required by applicable laws.
All other rules and conditions of the ticket remain unchanged.
Refunds requests must be submitted no later than 31 March 2012.

For customers holiding a ticket issued by another carrier (non-081) EXCEPT Malev Hungarian Airlines (182):

Re-route/Re-book travel.
Reroute to/from Budapest via London using British Airways (BA) flights between Budapest and London, and Qantas/British Airways flights between London and Singapore/Australia.
Return to the origin port via the most direct routing using Qantas (including Qantas marketed and British Airways operated) flights

For customers holding a ticket issued by Malev Hungarian Airlines (182):

Passengers who have not commenced travel should refer to Malev Hungarian Airlines. If customers are able to make their own arrangement to join their ticketed Qantas marketed and operated flights (eg. QF5 and QF6), Qantas will be uplifting Malev customers holding (182) tickets for these flights.

For customers who have commenced travel, Qantas will uplift customers on their ticketed Qantas marketed and operated flights (eg. QF5 and QF6) only. Customers will need to refer to Malev Hungarian Airlines or the operating carrier for other ticketed segments where Qantas is not the operating carrier.

For customers with un-ticketed bookings:

For un-ticketed bookings, alternate routings can be rebooked subject to availability and tickets issued in accordance with fare conditions.

For customers on Frequent Flyer Award Tickets:

Passengers booked on Qantas flights (including Qantas codeshare flights operated by Jetstar) who are travelling on Qantas & Partner Classic Award and Qantas & Jetstar Any Seat Award tickets are entitled to the same options and conditions as listed above.

Note: Passengers on partner airline services are able to re-book or re-route subject to redemption seat availability only.

Waiver of Conditions due to flooding in QLD and Northern NSW

Flooding in QLD and Northern NSW has disrupted the travel arrangements of a number of Qantas customers.

The following commercial policy options are available to Qantas customers holding a valid Qantas (081) ticket issued on/before 3 February 2012 for travel to/from Roma, Charleville, Emerald, Blackall, Barcaldine, Longreach and Moree who wish to make changes to their booking for travel up to and including Monday 6 February 2012.

Passengers may, without fee:

Rebook to alternative Qantas flights (including QF Codeshare flights operated by BA).
Retain the value of the ticket in credit for future travel within 12 months from the original ticketed date of departure. If the new fare is more expensive than the existing ticketed fare, the fare difference is payable by the passenger. Applicable ticket taxes may apply.

Conditions:

Changes permitted to tickets issued on/before 3 February 2012 for travel up to and including Monday 6 February 2012 for travel to/from Roma, Charleville, Emerald, Blackall, Barcaldine, Longreach and Moree
New travel dates must be within ticket validity.
If the same booking class is not available, the lowest booking class within the same cabin may be booked (eg within Business or Economy cabin)
Any third party costs/penalties, such as hotel or other ground operator fees incurred will not be waived by Qantas.
All other rules and conditions of the ticket remain unchanged.
This policy also applies to customers who are booked on Codeshare flights operated by Qantas.

Un-ticketed bookings

For un-ticketed bookings, flights can be rebooked subject to availability and tickets issued in accordance with fare conditions.

Tickets validated to another carrier (non 081)

Rebook to alternative Qantas flights (including QF Codeshare flights operated by BA).

Frequent Flyer Award Tickets