Major Disruptions
Possible Demonstrations in Bangkok
For the information of customers travelling to or from Bangkok between 12 March 2010 and 15 March 2010. We have received advice of possible demonstrations, which may impact travel times to and from Bangkok Suvarnabhumi International Airport. Customers are advised to leave additional time than normally required to travel to the airport as delays are possible. Our Bangkok Airport staff will open check-in for flights QF1 to London and QF2 to Sydney at 1 pm, to minimise any impact to your travel.
For further information, please refer to the Department of Foreign Affairs and Trade website.
Earthquake in Chile
Changes for bookings to/from Santiago
Passengers may, without penalty
- Defer travel to Santiago.
- Return to the origin port via the most direct routing using Qantas.
- Bypass Santiago as a stopover point and continue to the next ticketed destination via the most direct routing using the original carrier booked.
- Change destinations. The value of the existing ticket can be used towards the purchase of a new ticket. If the new fare is lower than the existing ticket fare, a refund of the residual value will apply. If the new fare is more expensive than the existing ticket fare, the fare difference is payable by the passenger. Applicable taxes may apply.
Conditions
- All changes to travel dates must be made on or before 14 March 2010.
- New travel dates must commence prior to 14 April 2010.
- The new flight must be for the same cabin/class of travel (eg First, Business or Economy).
- Any third party costs/penalties, such as hotel or other ground operator fees incurred will not be waived by Qantas.
- All other rules and conditions of the ticket remain unchanged.
- This policy applies to customers who are booked under a Qantas flight number on a codeshare aircraft.
Frequent Flyer Redemption Tickets
Passengers travelling on redemption tickets are entitled to the same options and conditions as listed above.Note: Passengers on partner airline services are able to re-book or re-route subject to redemption seat availability only
Refunds
Any refund penalties will be waived for tickets originally issued prior to 27 February 2010 and for travel on or before 14 March 2010. This excludes penalties imposed by suppliers or third parties. To request a refund, return your ticket to the original point of purchase prior to 14 April 2010.Any passengers with concerns or questions about safety issues associated with travel to/from Santiago should contact their National Foreign Affairs department, or alternatively contact Australian Department of Foreign Affairs and Trade on +61 2 6261 3305 or 1300 555135 (local call cost within Australia).
To change your booking or for further information contact Telephone Sales (within Australia) or your local Qantas office (outside Australia).
British Airways Cabin Crew Industrial Action
British Airways (BA) has advised that its cabin crew have voted in favour of industrial action. No dates or other details are available at this stage.Any industrial action would have no impact on Qantas operated services.
Qantas is closely monitoring the situation and developing contingency plans to minimise the impact on Qantas customers booked to travel on BA services, should the need arise.
Heightened Security Measures for Flights into the United States
The United States Department of Transport Security Administration has heightened security measures which apply to flights into the United States with immediate effect.At the boarding gate security personnel will conduct a thorough search of all passengers, including physical inspection of all carry-on baggage. Due to these hightened security measures, allow extra time to check in for your flights.
Thank you for your cooperation and understanding.
