Travel Updates

Check this page for issues which may affect your flight or booking with us. We will do all we can to keep you informed of developments and the choices that are available to you.

Our real time Flight Status page will give you up-to-the-minute information on specific flights.

Our Media Room has all the latest Media Releases.

Cricket Schedule Changes

Options are available to Qantas customers holding a valid ticket for travel to/from Brisbane,
Adelaide, Melbourne, Hobart, Perth or Sydney issued on/before 1 December 2014 who wish to change their travel plans due to the reschedule of the following cricket matches for travel on the original travel dates specified below.

Customers with impacted bookings should make contact with their original booking agent or Qantas Direct to discuss options available.

Australia vs India Cricket Test Matches

Brisbane Test Match

Original Test Dates: 4 - 8 December 2014 Revised Test Dates: 17 - 21 December 2014
Original Travel Dates: 2 - 10 December 2014 Revised Travel Dates: 15 - 23 December 2014

Adelaide Test Match

Original Test Dates: 12 - 16 December 2014 Revised Test Dates: 9 - 13 December 2014
Original Travel Dates: 10 - 18 December 2014 Revised Travel Dates: 7 - 15 December 2014

Melbourne Test Match

No change to Test Match dates (26 - 30 December 2014)

Sydney Test Match

Original Test Dates: 3 - 7 January 2015 Revised Test Dates: 6 - 10 January 2015
Original Travel Dates: 1 - 9 January 2015 Revised Travel Dates: 4 - 12 January 2015

One-Day International Tri-Series

Melbourne One-Day Match

Original Match Date: 16 January 2015 Revised Match Date: 18 January 2015
Original Travel Dates: 14 - 18 January 2015 Revised Travel Dates: 16 - 20 January 2015

Sydney One-Day Match

Original Match Date: 18 January 2015 Revised Match Date: 16 January 2015
Original Travel Dates: 16 - 20 January 2015 Revised Travel Dates: 14 - 18 January 2015

T20 Big Bash League

Hobart Hurricanes vs Melbourne Renegades - Blundstone Arena, Hobart

Original Match Date: 15 January 2015 Revised Match Date: 7 January 2015
Original Travel Dates: 13 - 17 January 2015 Revised Travel Dates: 5 - 9 January 2015

Sydney Thunder vs Hobart Hurricanes - Spotless Stadium, Sydney

Original Match Date: 7 January 2015 Revised Match Date: 9 January 2015
Original Travel Dates: 5 - 9 January 2015 Revised Travel Dates: 7 - 11 January 2015

Brisbane Heat vs Hobart Hurricanes - Gabba, Brisbane

Original Match Date: 22 January 2015 Revised Match Date: 15 January 2015
Original Travel Dates: 20 - 24 January 2015 Revised Travel Dates: 13 - 17 January 2015

Sydney Thunder vs Sydney Sixers - Sydney Cricket Ground, Sydney

Original Match Date: 9 January 2015 Revised Match Date: 22 January 2015
Original Travel Dates: 7 - 11 January 2015 Revised Travel Dates: 20 - 24 January 2015

Sheffield Shield Matches

New South Wales vs Queensland - Sydney Cricket Ground, Sydney

Original Match Date: 5 - 8 December 2014 Revised Match Date: 9 - 12 December 2014
Original Travel Dates: 3 - 10 December 2014 Revised Travel Dates: 7 - 14 December 2014

Western Australia vs Victoria - WACA, Perth

Original Match Date: 5 - 8 December 2014 Revised Match Date: 9 - 12 December 2014
Original Travel Dates: 3 - 10 December 2014 Revised Travel Dates: 7 - 14 December 2014

Tasmania vs South Australia - Blundstone Arena, Hobart

Original Match Date: 5 - 8 December 2014 Revised Match Date: 9 - 12 December 2014
Original Travel Dates: 3 - 10 December 2014 Revised Travel Dates: 7 - 14 December 2014

Scam phone calls purporting to be from Qantas

We are aware that some customers are receiving automated phone calls purporting to be from Qantas. These calls are not from us, and can easily be identified as unauthentic. Qantas consultants will always call customers directly to discuss their bookings and do not use an automated phone system when contacting customers proactively.

Recipients are advised not to provide personal details or respond to the automated prompts.

Scammers use a range of mechanisms, including "harvesting" programs that scour numerous sources on the Internet, to look for customer information. It is also often the case that the recipients of the scam are not customers of the company purporting to make the phone call - which is why individuals who are not necessarily Qantas customers might have also received a phone call.

Authorities have been advised of the scam calls and are investigating.

Further information about the automated scam calls can be found on the SCAMwatch website.

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