Check this page for issues which may affect your flight or booking with us. We will do all we can to keep you informed of developments and the choices that are available to you.
Our real time Flight Status page will give you up-to-the-minute information on specific flights.
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G20 Leaders' Summit Brisbane 15-16 November
The G20 Leaders' Summit is being held in Brisbane on 15 and 16 November 2014. Some road networks to and from Brisbane airport may be closed or re-routed due to increased activity at the airport between 10 and 17 November 2014, and particularly over the days of 14, 15 and 16 November 2014.
Customers are advised to allow for extra time to get to the airport for their flight. The Airtrain is not impacted by road closures at any time.
For more information visit the G20 website.
Scam phone calls purporting to be from Qantas
We are aware that some customers are receiving automated phone calls purporting to be from Qantas. These calls are not from us, and can easily be identified as unauthentic. Qantas consultants will always call customers directly to discuss their bookings and do not use an automated phone system when contacting customers proactively.
Recipients are advised not to provide personal details or respond to the automated prompts.
Scammers use a range of mechanisms, including "harvesting" programs that scour numerous sources on the Internet, to look for customer information. It is also often the case that the recipients of the scam are not customers of the company purporting to make the phone call - which is why individuals who are not necessarily Qantas customers might have also received a phone call.
Authorities have been advised of the scam calls and are investigating.
Further information about the automated scam calls can be found on the SCAMwatch website.
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