Check this page for issues which may affect your flight or booking with us. We will do all we can to keep you informed of developments and the choices that are available to you.
Our real time Flight Status page will give you up-to-the-minute information on specific flights.
Our Media Room has all the latest Media Releases.
Qantas flight paths to/from the UK
No Qantas flight paths track across Ukraine. Our London to Dubai services fly approximately 400 nautical miles south of this region.
Our deepest sympathies are with the families of all onboard MH17 and with everyone at Malaysia Airlines.
Additional information on this incident is available from Malaysia Airlines.
Qantas has offered its support direct to Malaysia Airlines, with options available to Qantas customers holding a valid ticket issued on/before 17 July 2014 who wish to make changes to their Qantas (081 issued) itineraries that include an "MH" flight number. Contact your local Qantas Office or Travel Agent.
Scam phone calls purporting to be from Qantas
We are aware that some customers are receiving automated phone calls purporting to be from Qantas. These calls are not from us, and can easily be identified as unauthentic. Qantas consultants will always call customers directly to discuss their bookings and do not use an automated phone system when contacting customers proactively.
Recipients are advised not to provide personal details or respond to the automated prompts.
Scammers use a range of mechanisms, including "harvesting" programs that scour numerous sources on the Internet, to look for customer information. It is also often the case that the recipients of the scam are not customers of the company purporting to make the phone call - which is why individuals who are not necessarily Qantas customers might have also received a phone call.
Authorities have been advised of the scam calls and are investigating.
Further information about the automated scam calls can be found on the SCAMwatch website.
Keep up to date with Qantas
Visit our News Room for the latest Media Releases.