Exit Row Seat Bookings

Enjoy the extra legroom of an exit row seat, now available to book for an additional amount on most Qantas operated international flights with a QF flight number in Economy, subject to availability.* Available to all customers who satisfy the exit row seat requirements and conditions of exit row seat bookings.

Qantas Frequent Flyer members can either pay the additional amount or redeem Qantas Frequent Flyer points to book an exit row seat.^

To Book

For bookings originating in Australia, log in to Manage Your Booking using your booking reference and last name.

• Platinum, Gold and Silver Qantas Frequent Flyers and equivalent oneworld members: available from the time of booking up until 3 hours before the scheduled departure of the first flight in your booking.
• Bronze Qantas Frequent Flyers and non Frequent Flyer members: available between 7 days and 3 hours before the scheduled departure of the first flight in your booking.

For bookings originating in countries other than Australia, call +61 7 3238 7467 between 8am and 6pm (AEST).

Requirements of Exit Row Seat Bookings

In order to sit in an exit row seat, you must:

• be at least 15 years;
• be able to understand and carry out instructions;
• not be travelling with someone that needs your assistance in an emergency;
• not have any permanent or temporary impairment, for example, deaf, hearing impaired, blind, vision impaired, any strength or mobility limitation, intellectual impairment or be travelling with a service dog;
• be able to check outside conditions and react to cabin crew commands;
• be able to reach, open, lift and throw out the 15kg (33lb) exit door in an emergency;
• acknowledge the exit row briefing given by cabin crew once onboard the aircraft;
• be willing to assist in the unlikely event of an emergency;
• not be seated with an infant;
• not require the use of an extension seat belt; and
• not be elderly.

Conditions of Exit Row Seat Bookings

• Check-in is available at airport check-in counters only.
• Prices quoted are valid as at 5 November 2009 and are subject to change. Prices apply to all fare types.
• Non-transferable.
• Non-refundable unless (a) there is an aircraft change or you are not able to sit in an exit row for Qantas operational reasons or (b) there is a flight disruption causing you to be moved to another flight and Qantas is unable to seat you in an exit row seat on your new flight.
• If you require a refund as a result of an aircraft changes or flight disruption, contact us.
• Qantas has the sole discretion, at check-in or boarding, to determine whether a passenger meets the requirements to sit in an exit row seat. If the passenger does not meet the requirements, they will be assigned a regular Economy seat. The additional amount paid or points redeemed for an exit row seat will be forfeited and will not be refunded.
• If between the date of purchasing an exit row seat and 24 hours before travel, you become unable to fulfil the requirements to sit in an exit row, notify Qantas immediately on 1300 799 798 within Australia, or your local Qantas office. You will be transferred to a regular Economy seat, and the additional amount paid or points redeemed for an exit row seat may be refunded.
• If, in accordance with your fare rules, you choose to move to a different flight, the additional amount paid or points redeemed for an exit row seat will be forfeited and will not be refunded.

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