Qantas Flight Disruptions Claim Form
You may use this form, if:
- you are affected by the current flight disruption;
- have made a booking directly with Qantas (if you have made a booking via a Travel Agent, you will have to contact your Travel Agent for any changes)
- you are eligible to change your flight with no fees, as detailed in the fare waiver
- you hold a valid Qantas (081) tickets for a flight that has been disrupted by the current flight disruption.
- the fare changed to, is within the same cabin, eg. Economy to Economy
We will endeavour to process your request within 3 business days of submitting the form below and your credit card provider may take additional time to process the credit back to your account. All attempts will be made to process your request as quickly as possible, and we appreciate your patience.
Qantas reserves the right to review all claims carefully and to not honour a claim or any part thereof that is not genuinely made, as determined in Qantas discretion. Qantas will refund you up to the value of the expenses you actually incurred and no more.