Frequently Asked Questions

Q: Who should I address my cover letter to?
A: Address your cover letter to Qantas Graduate Careers.

Q: How will I know you've received my application?
A: After you have applied, you will receive a confirmation email acknowledging the receipt of your application.

Q: I have applied for the Graduate Program, when will I be contacted?
A: Applicants that meet the minimum criteria will be asked to complete further questions specific to the stream that they have applied for. An invitation for successful applicants to complete these questions will be sent out within a few days of applying. Once applications close, we will contact successful candidates via email inviting them to the next stage of assessment. Refer to the Recruitment Process for further information.

Q: Is it possible to update my details once they have been submitted?
A: It is possible to update any information which you have included in your application form throughout the recruitment process. Ensure you keep your username and password in a safe place so you can access your application at any stage.

Q: I can't remember my username or password, what can I do?
A: If you have forgotten your username and password you can retrieve these details from the application site. Simply click "Forgot your username" or "Forgot your password" and an email with these details will be emailed to you.

Q: Can I apply for the 2014 Graduate Program if I applied for the 2013 Graduate Program?
A: Yes, applicants are eligible to apply for the Qantas Graduate Program again the following year. Graduates should have completed, or will be completing, their studies between January 2011 and December 2013.

Q: Can international students apply for the Qantas Graduate Program?
A: Yes, however, applications will only be accepted from applicants who already hold Australian permanent residency or citizenship.

Q: Can Qantas sponsor me for a work visa or to become a permanent resident?
A: One of the conditions of eligibility is that you be eligible to work in Australia.

Q: If I have majors in more than one discipline offered in the Graduate Program, can I apply for more than one stream?
A: In your online application you will be asked to apply to one stream only. However, should you be successful, Qantas will consult with you on which stream best fits your skills set and interests.

Q: Is it considered an advantage to have post graduate qualifications or a double degree?
A: Applicants are assessed against a range of areas including academic achievement, work experience, extra curricular activities as well as skills and capabilities. Qantas is looking for well-rounded applicants.

Q: Can applicants change the date/time for their face to face interview or psychometric assessment if they cannot attend the dates/times provided by Qantas?
A: Applicants are given a range of options when selecting times for assessments and/or interviews. As the timeline for the recruitment process is strict, it is important that the applicant chooses the most suitable time as changes afterwards are not possible.

Q: Where will the graduate positions be located?
A: All offers will be based at the Qantas offices in Mascot, Sydney, New South Wales. You must be willing to relocate to Sydney to be eligible for a graduate position.

Q: Does Qantas offer relocation assistance?
A: Qantas will provide basic relocation assistance to successful interstate applicants while they are looking for permanent accommodation.

Q: Will I be able to receive feedback on my performance in the recruitment process?
A: As part of Qantas' commitment to professional development, if you are unsuccessful after attending an Assessment Centre or Interview you will have the opportunity to request individual feedback on you performance. However due to the volume of applications prior to Assessment Centre stage we are unable to provide personalised feedback at earlier stages of the recruitment process.

Q: When will offers be made to successful candidates?
A: Graduate offers are scheduled to be made in June of 2013 for candidates commencing the Program in 2014.

Q: When does the Qantas Graduate Program commence?
A: Successful applicants to the Qantas Graduate Program will start in early February 2014.

Q: Will Qantas support my graduate training?
A: Yes, this is generally done during work hours and will encompass the following:

• Formal training through regular development days, including formal classroom sessions, practical and theoretical business workshops and tours unique to the aviation industry.
• Ongoing workplace coaching via performance discussions and related development planning, plus mentoring from experienced managers with the opportunity to learn by observation and example.
• The continued support of a Manager who will guide your development and facilitate your rotations throughout the various business units in consultation with our business leaders.
• On-the-job training as you progress through each of your rotations.
• Fully sponsored CA or CPA Program for Finance Graduates, specialised technical training for IT Graduates and support other studies where business benefit can be substantiated.

Q: What types of rotations are there?
A: Rotations are administered throughout all areas of the business including our flying and non-flying areas. All of these rotations will provide you with the opportunity to develop upon your skill set and knowledge of the business.

Q: How are rotations determined?
A: While rotations are driven primarily on business need, you will have the opportunity to discuss your preferences with your Stream Manager and be matched to an area that will support your development needs.

Q: Will I be able to work overseas or in other states within Australia?
A: From time to time, there may be a possibility for overseas and interstate rotations, however, this is based strictly on business needs and requirements. The first rotation is based in Mascot, Sydney.

Q: How long is the Program and can I finish the Program earlier than two years?
A: The Program consists of 4, six-month rotations. These rotations are designed to broaden your skills, knowledge and networks by enhancing your business acumen, building your leadership and management capabilities and strengthening your practical and theoretical understanding of the aviation industry.

Q: What are my job prospects after the Program?
A: Whilst Qantas graduates are employed on a permanent basis, they are not recruited into specific roles before commencing the Program. This allows you the opportunity to experience Qantas' diverse business units and to further develop your skills and interests, before considering permanent roles. Upon the successful completion of the Program, you will work with your Stream Manager and business contacts to identify suitable roles that are available internally.

Q: I am having technical difficulties with my SHL online assessment (eg. it doesn't show headings in each column). What do I do?
A: Ensure that your computer meets the SHL system requirements as outline on the SHL website http://www.shl.com/SHLOnDemand/Pages/SystemRequirements.aspx, do this before beginning your assessment. If you are unsure if your computer meets the system requirements use a PC with Internet Explorer as its web browser is supported.

Q: Who can I contact if I have an issue with my application or online tests?
A: Send an email to graduateprogram@qantas.com.au.

If you continue to have issues with your online assessment contact the SHL helpdesk on 1800 091 846 (Monday - Friday 8:30am - 6pm).

If this does not resolve the issue, email graduateprogram@qantas.com.au.