Qantas Home

Online Booking Help

There are seven steps in the Award booking process. Select a step for detailed page help or view a demonstration of some of the features.

On each step of the booking process you will see:

  • Start again - to cancel your booking at any stage. You will not be charged Frequent Flyer points if your booking was not confirmed and a booking reference number was not issued.
  • Help - to bring up help related to that page.

When Can You Make an Award Booking

Bookings can be made 353 days from today's date. To ensure your ticket can get to you in time, you also need to allow for minimum booking times.

Travel from: Minimum booking time
Australia, New Zealand, USA and Canada. 1 day
Fiji, New Caledonia, Papua New Guinea, Hong Kong, India, Korea, Malaysia, Singapore and Thailand. 3 days
Japan 4 days
UK, Europe, Israel, South Africa, China, Indonesia, Jordan, Israel and the Philippines. 7 days

Note: Allow a minimum of 7 days for cities where a paper ticket needs to be issued.

In some countries, before the ticket is issued, the credit card holder must present themselves at the local Qantas office within 24 hours of the booking being created. Countries that this applies to are:

  • China
  • India
  • Indonesia
  • Philippines
  • South Africa
  • Thailand

Not all partner airlines can be booked online. Airlines that can be booked are displayed in the table. If the airline that you wish to travel is not listed, call 13 13 13 within Australia or your nearest Qantas office to make the Award booking. A booking fee will apply.

Airline Airline Designator
Qantas

QantasLink

Air Berlin

Aer Lingus

Aeropelican

Air Niugini

Airnorth

Air Pacific

Air Vanuatu

Alaska Airlines

American Airlines

Brindabella

British Airways

Cathay Pacific

Dragonair

EI AI

Emirates

Finnair

Iberia

Iberia Express

Jetstar

Jetstar Japan

Jetstar Asia

LAN

LAN Peru

LAN Express

LAN Ecuador

LAN Argentina

Niki

Royal Jordanian

Siberia Airlines

South African Airways

Valuair

QF

QF

AB

EI

OT

PX

TL

FJ

NF

AS

AA

FQ

BA

CX

KA

LY

EK

AY

IB

IB

JQ

GK

3K

LA

LA

LA

XL

4M

HG

RJ

S7

SA

VF

Session Time Limit

For your security, the booking will time out if there has been no activity on a page for 10 minutes.

Need More Help?

For further assistance contact Telephone Sales on 13 13 13 within Australia; + 800 0014 0014 within New Zealand; elsewhere contact your local Qantas Office.

+ Include the IDD code (international direct dialling code). You do not need to add the country code.